About Jotform

The company offers 10,000+ ready-made form templates, 100+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Offline data collection. Whether you’re in the field, on a mountain, or flying over the sea, gather important information offline — with no internet connection.

Advanced form fields. Take advantage of advanced form fields, such as geolocation, voice recording, and e-signatures to get more complete data for your business.

Kiosk mode. Kiosk mode allows multiple people to fill out a form over and over again on a single device. Use kiosk mode at trade shows or conferences to collect important information.

Assign forms. Assign forms to your teammates so they can access, fill out, view, and manage their responses.

Customize Notifications. Enable or disable notifications on your forms so you can cut through the noise and stay on top of what matters most.

Share your forms and submissions. Easily share your forms and form submissions via email, text, or through other apps.

Be sure to download it on the App Store or Google Play Store.

Pricing starting from:

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Jotform

Digitize your forms and surveys
- Save time and money with paperless forms.
- Generate, view, and edit forms.
- Collect and manage data instantaneously.

Collect data anytime & anywhere, even offline
- Fill out your forms and review submissions on the go without having to wait until you
have access to a computer.
- Once you are back online, Jotform syncs your data automatically.

No internet connection, Wi-Fi, or LTE data usage needed!

Advanced Form Fields
- GPS location capture
- QR code and barcode scanner
- Voice recorder
- Signature capture
- File upload
- Take photo

Run your forms and surveys in kiosk mode
- Enter kiosk mode to collect multiple submissions from a public or personal device.
- Lock down your app and turn your device into an online or offline survey station.
- Continue without locking to look at your other forms.
- Go from a completed survey to the start page automatically and securely.
- Perfect for trade shows, conferences, and fundraisers

Surveys display full screen — no toolbars or menus will be available.

Take action quickly with notifications
- Receive instant push notifications for each response
- Enable or disable notifications for specific forms

Collaboration with your team
- Share forms via email, text, and other mobile apps (Facebook, Slack, LinkedIn, etc.)
- Assign forms to members of your team to send and view responses
- Team members can access their forms without a JotForm account
- Take an action according to your team responses.

With Jotform Mobile Forms, you can quickly access every Jotform feature from your mobile device. New to Jotform? Here’s what you can do with the world’s easiest form builder:

Build Any Form in Seconds
- No coding skills required
- Drag-and-drop Form Builder
- 5,000+ customizable form templates
- If you need, login or sign up with your Google account
- Create registration forms, application forms, order forms, contact forms, sign-up forms, offline surveys, and more!

Automate Your Workflow
- Add conditional logic, calculations, and widgets
- Set up autoresponders for confirmation emails and reminders
- Generate analytics reports for your data

Connect with Your Favorite Apps
- Integrate with CRM software, email marketing lists, cloud storage, spreadsheets, and
payment processors
- Popular integrations: PayPal, Square, Google Calendar, Google Sheets, Airtable,
Dropbox, Mailchimp, Zoho, Salesforce
- Connect with thousands of more apps using JotForm’s Zapier integration

Collect Money Online
- Accept credit cards for one-time payments, recurring payments, and donations
- Integrate with 35 secure payment gateways, including PayPal, Square, Stripe, and
Authorize.Net
- No additional transaction fees

Publish Your Form Anywhere
- Copy and paste a short embed code into your web page HTML
- Embed on any web page, such as WordPress, Facebook, Blogger, Weebly, Squarespace,
and Wix

Protect Your Data
- 256-bit SSL encryption
- PCI DSS Level 1 compliance
- GDPR compliance

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Countries available

Australia, Brazil, Canada, China, France and 7 others

Supported Languages

Danish, Dutch, English, Finnish, French and 9 others

Pricing starting from:

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Jotform: 276

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Alumni Management
  • Annotations
  • Anonymous Feedback
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Autofill
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Bereavement Management
  • Billing & Invoicing
  • Booking Management
  • Business Process Automation
  • Buy Side (Suppliers)
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Campaign Management
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Class Registration
  • Class Scheduling
  • Classroom Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Content Publishing Options
  • Continuous Feedback
  • Contract Drafting
  • Contract/License Management
  • Convert to PDF
  • Credit Card Processing
  • Curriculum Management
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Retrieval
  • Data Security
  • Data Storage Management
  • Data Synchronisation
  • Data Verification
  • Data Visualisation
  • Digital Signature
  • Document Analytics
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Imaging
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Recognition
  • Encryption
  • Engagement Tracking
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Feedback Management
  • File Management
  • File Recovery
  • File Sharing
  • File Storage
  • Financial Aid Management
  • For Healthcare
  • For Home Care Providers
  • For Legal Professionals
  • For Nonprofits
  • For Nursing Homes
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Fundraising Management
  • Goal Management
  • Goal Setting/Tracking
  • Government Contracts
  • Grant Management
  • Group Registration
  • HIPAA Compliant
  • Higher Education
  • Home Health Care Management
  • Housing Management
  • Incident Management
  • Inventory Management
  • Invoice Management
  • K-12
  • Knowledge Management
  • Learning Management
  • Live Results Sharing
  • Maintenance Scheduling
  • Media Library
  • Member Database
  • Membership Management
  • Merge/Append Files
  • Mobile Access
  • Mobile Signature Capture
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Party Signing
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • No-Code
  • Nursing Forms Tracking
  • Offline Access
  • Offline Response Collection
  • Online Payments
  • Online Polling
  • Online Registration
  • Onsite Registration
  • PCI Compliance
  • PDF Conversion
  • PDF Reader
  • Patient Intake
  • Patient Records Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Phone Polling
  • Pre-built Templates
  • Presentation Tools
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Project Planning/Scheduling
  • Project Workflow
  • Proposal Generation
  • Pulse Surveys
  • Question Branching
  • Question Piping
  • Quizzes
  • Quotes/Estimates
  • RFP Management
  • Randomisation
  • Rater Selection
  • Ratings/Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Updates
  • Recognition Tracking
  • Records Management
  • Recurring/Subscription Billing
  • Registration Management
  • Rehabilitation Management
  • Reimbursement Management
  • Reminders
  • Remote Data Capture
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Response Quotas
  • Response Validation
  • Rewards Catalogue
  • Rewards Management
  • Rewards Points
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sell Side (Customers)
  • Service History
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Specialty Contracts
  • Spend Management
  • Staff Scheduling
  • Statistical Analysis
  • Status Tracking
  • Student Information/Records
  • Student Management
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Team Collaboration
  • Template Management
  • Templates
  • Text Editing
  • Text Fields
  • Third-Party Integrations
  • Training Management
  • Transaction Management
  • Trend Analysis
  • URL Customisation
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Volunteer Management
  • Watermarking
  • Web Forms
  • Website Integration
  • Widgets
  • Word Clouds
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Alternatives

Microsoft Lists

3.8
#1 Alternative to Jotform
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SurveyMonkey Apply

4.6
#2 Alternative to Jotform
SurveyMonkey Apply helps organizations to collect, manage and review any type of application or submission from one...

Stripe

4.6
#3 Alternative to Jotform
Stripe is an online payment processing tool for internet businesses. Stripe handles everything, including storing...

Venmo

4.7
#4 Alternative to Jotform
Venmo is a digital wallet and payment gateway that allows customers to send money and make purchases via mobile device,...

Reviews

Overall rating

4.6 /5
(1,871)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.4/5

Already have Jotform?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 1,871
Tim
Tim
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great transition from manual to digital

Reviewed on 26/09/2022

Overall, we've used Jotform quite regularly now and we haven't had any complaints yet. Of course...

Overall, we've used Jotform quite regularly now and we haven't had any complaints yet. Of course we've tweaked the forms in order to make the experience smoother for our team. It is quite easy to learn, and we've even added in some computations in the forms, and it's been really helpful.

It does take a while to figure out the approval feature, but once you've overcome that hurdle, it gets easier.

I particularly like the fact that we can customize it just enough so it doesn't look like Google Forms or Microsoft Forms.

Pros

We use Jotform for leave applications and petty cash requests in our small team. Before Jotform, we would typically do it manually and though it is seemingly mundane, does contribute to some inefficiencies specifically for me an my partner who approve these requests. Jotform helped streamline all those.

I like the feature that allows people to sign in the digital forms. This allowed us to completely remove some of the basic forms we have in our office and just transition to digital. It then gives us a PDF report after.

Cons

The free version is quite generous, allowing you to use the useful features of the app. I do find the pricing a bit expensive. It start from free and then suddenly jumps to 34 USD.

Alternatives Considered

Typeform

Reasons for Choosing Jotform

Jotform had the ability to sign forms. It also had more field features like computations, and also had the feature of exporting the form as a customized PDF report. We still use Microsoft Forms internally for some functions like our HR Tests.

Switched From

Google Forms and Microsoft Forms

Reasons for Switching to Jotform

Jotform's free tier is quite generous and had the ability to capture signatures. Both two may have a much cheaper option, but since we aren't a heavy user of forms, we opted for the best free tier.

Response from Jotform

Hello Tim, Thank you so much for the positive review. Please don't hesitate to get in touch with us at https://www.jotform.com/contact if you need help with your form.

Marta
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Does what we need, but there are bugs

Reviewed on 07/03/2024

Pros

Everything is highly customizable and we're able to create forms for various needs. As a company in the mental health sector HIPAA compliance is very important and we're glad to have that in Jotform.

Cons

While everything is super customizable, it isn't often straight forward or simple. The program definitely requires some training for new hires. We also tend to run into bugs on our more complex forms, for example, when using forms to grade training quizzes and send out pdf certificates if they score a certain percent, we run into issues with the emails not delivering correctly.

Response from Jotform

Hi Marta,
Thanks for a detailed review of our platform. We are glad you like our HIPAA compliance. We do have help guides: https://www.jotform.com/help/ that can assist you in creating your forms. We would like to investigate further the issue you have encountered. You can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Karl
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Too many bugs & quirks, too little support

Reviewed on 25/08/2022

I've had 2 experiences with trying to build a form to accomplish an important task, and it's failed...

I've had 2 experiences with trying to build a form to accomplish an important task, and it's failed both times. The tools don't work properly, there's no support, and when the issue is on their end, you're just out of luck. There's no fix time, ever. Don't use this for anything where you can't work around this service's repeated failures.

Pros

It appears, on the surface, to offer a ton of really nice form elements & features. You can make the forms do a lot of seemingly cool stuff that's difficult, if not impossible in some other form builders (until you actually deploy them & discover their true, undisclosed limitations/quirks).

Cons

There are constant bugs, quirks, and downtime, with ZERO live support regardless of subscriptions level. My biggest issue is with prefilling forms for customers. Important fields like the product list can't be prefilled so all the customer has to do is review & sign. Of course, it doesn't tell you this until you go to actually prefill a form. Now I'm left with a situation where I have to have a different, less-capable form if I want to prefill contracts for customers using existing info. What a waste. Better yet, there's no support. If you have a question or issue, you get to wait for an email response. Of course, they only deal with part of what you've asked, so you then have to send another email, then wait another unknowable period of time for the next person to deal with half of the problem, then requiring another email, another wait.... and so forth. Of course, if it's an underlying issue with their software (like the improperly functioning dropdown quantity selector), they say they'll send it to the developer team, and who knows when/if the problem will get addressed at that point. They literally tell you that they can't tell you. Not acceptable for commercial deployment, imo.

Alternatives Considered

123FormBuilder and Cognito Forms

Reasons for Choosing Jotform

Jotform seemed to offer form capabilities not found in other services (but doesn't, in practice).

Reasons for Switching to Jotform

It seemed to offer increased functionality with fields like the configurable list & item list. In practice, however, these fields turn out to be worthless due to quirks like not being able to prefill them & having them act like they're required during prefill, even when they're not set as required.

Response from Jotform

Hello Karl,
We deeply apologize for the inconvenience you've experienced. Unfortunately, we no longer offer live support because we believe we provide better support via our support system since we are able to provide step-by-step guides, screencasts, and other references that might be useful in resolving issues. Please provide us additional information about the issues you've encountered using our support contact form at www.jotform.com/contact/ so we can further investigate and work with you until it's resolved. Our typical response time is from 30 minutes to two hours; however, it may vary based on how many queries we receive each day. The Prefill feature does not currently support the Product List field but we opened a feature request ticket for you here https://www.jotform.com/answers/4335480. To find out supported fields for Prefill, check our guide here: https://www.jotform.com/help/1805-prefill.
Reach out to us via our support contact form should you have any questions.

Jake
Jake
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What An Upgrade From Google Forms

Reviewed on 18/01/2024

Pros

Incredibly easy to use and looks professional.

Cons

Resetting of monthly submission limits takes a little longer than I would like.

Response from Jotform

Hi Jake,
We are glad you had a great experience using our form builder to create forms. You can check your monthly limit reset in your account settings under usage https://support.jotform.com/myaccount/usage.
If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Jenna
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Digital Forms for the Win!

Reviewed on 25/03/2024

Pros

Jotform is easy to use and you can use it for any type of surveying, data entry, or consent forms.

Cons

Not allowed multiple users on one account and the login process slows it down some.

Response from Jotform

Hi Jenna,
Thanks for your wonderful feedback. We're delighted to hear that our platform has been easy to use for your surveying, data entry, and consent form needs.
If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise https://www.jotform.com/enterprise/. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Showing 5 reviews of 1,871 Read all reviews

Jotform FAQs

Below are some frequently asked questions for Jotform.

Jotform offers the following pricing plans:

  • Starting from: US$29.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

The starter plan is free with 100 form submissions per month that can be stretched to 200 on the free plan. If you need more submissions the price starts from $24/month, with a discount for yearly payments. Bronze - $24/month Silver - $29/month Gold - $79/month

Jotform has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Jotform supports the following languages:

Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

Jotform supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Jotform integrates with the following applications:

2Checkout, AWeber, ActiveCampaign, Airtable, Akita, Apache Hive, Asana, Automate.io, Basecamp, BluePay, BlueSnap, Box, Braintree, Brevo, Callingly, Campaign Monitor by Marigold, CardConnect, Chargify, ClickUp, ClinchPad, Clover by First Data, Constant Contact, ConvertKit, Dropbox Business, Egnyte, EngageBay CRM, Evernote Teams, FTP Today, Freshdesk, GetResponse, GoCardless, GoToWebinar, Google Analytics 360, Google Calendar, Google Contacts, Google Drive, Highrise, HubSpot CRM, IFTTT, Insightly, Joomla, Keap, Klaviyo, Knack, Mad Mimi, Mailchimp, MailerLite, Make, MariaDB, Meta for Business, Microsoft Excel, Microsoft SQL Server, Mollie, MongoDB, OneDrive, OpenCRM, Oracle Aconex, PayJunction, PayPal, PayPal Invoicing, PayU, Paymo, Paysafe, Pipedrive, Podio, Salesforce Platform, SendGrid, Skrill, Smartsheet, Solve CRM, Square Point of Sale, Stripe, Tray.io, Trello, Typeform, VerticalResponse, Weebly, WordPress, Worldpay, Wrike, Zapier, Zendesk Suite, Zoho CRM, Zoom, authorize.net, cybersource, iContact, monday.com

Jotform offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Jotform.