Atera
About Atera
Atera is transforming IT management with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Action AI™. Designed to streamline and scale operations, Atera empowers IT teams to slash SLA times, efficiently manage and protect infrastructure, improve service quality, and drive organizational growth. With powerful patch management, reporting and analytics, real-time diagnostics, and more, Atera supports seamless operations across the enterprise—serving over 12,000 customers in 120+ countries, all with per-technician pricing and unlimited devices.
Our platform delivers:
- Quick and seamless onboarding so you can get started in minutes
- Fixed-cost for unlimited devices, so you can scale your IT operations without growing your bottom line
- Proactive IT management capabilities to address potential issues before they turn into problems
- Dozens of integrations with software including Bitdefender, Acronis, Axcient, Ironscales, and more!
- Remote monitoring and management from anywhere
- Professional service automation
- Start sessions directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
- Powerful analytic capabilities
- Dynamic mobile app
Atera also offers the AI Copilot, that can:
- Troubleshoot IT issues using real-time device diagnostics and AI-recommended actions
- Summarize tickets instantly to speed up troubleshooting
- Generate responses, select tone of voice
- Provide proven AI solutions based on device diagnostics and ticket history
- Generate knowledge base articles directly from your ticket resolutions
- Easily create customs and context-specific scripts in just seconds
- Insert a description and receive tailored OID recommendations
- Convert your words into precise terminal commands instantly
- Communicate with you in writing or voice
And much more….
Try Atera for free!
Pricing starting from:
US$129.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Atera
Try Atera for free!
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English, French, German
Pricing starting from:
US$129.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Atera: 144
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management
Reviewed on 26/11/2023
Atera gives incredible results to us. I am impressed.
Atera gives incredible results to us. I am impressed.
Pros
Since day one, the interface of Atera has been intuitive.
I am also impressed by the accuracy and ease of use of the features and interface of Atera.
Cons
Atera gives us accuracy and reliability whenever we use it.
I have zero cons regarding it.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Looking forward to what the roadmap shows for the future of Atera
Reviewed on 06/06/2024
My overall experience has been great with Atera. I also enjoy the webinars they throw to show end...
My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.
Pros
The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.
Cons
I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent RMM and MSP software
Reviewed on 26/05/2024
During the software deployment is becomes easy to integrate the software in all the systems at once.
During the software deployment is becomes easy to integrate the software in all the systems at once.
Pros
1. Its a good software for remote access tools
2. It helps in simultaneous deployment of software across systems
3. It also has it very own mobile app which facilitates ease of access
Cons
1. The cost factor is not good looking at the features it provides
2. The customer service is not satisfied
3. There is no training material provided there should be something like live training sessions.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer and employee problems are handled more easily.
Reviewed on 19/09/2024
In my work environment we often tend to have certain problems that we could not solve on our own,...
In my work environment we often tend to have certain problems that we could not solve on our own, thanks to this tool we can obtain remote support efficiently through the Atera ticket generation section. With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides. I have saved a lot of time in troubleshooting patch management since I can easily remotely set up obtaining technical assistance efficiently.
Pros
It meets a complete requirement for remote assistance management, and the AI add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely.
It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance.
The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company
Cons
For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas.
Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution.
- Industry: Mining & Metals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Perfect All in One Remote Support Solution
Reviewed on 04/06/2024
Very pleased with the pricing, support and offered features and implementations.
Very pleased with the pricing, support and offered features and implementations.
Pros
Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.
Cons
A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.
Reasons for Switching to Atera
Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending.Atera FAQs
Below are some frequently asked questions for Atera.Q. What type of pricing plans does Atera offer?
Atera offers the following pricing plans:
- Starting from: US$129.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Pay Per Technician, Unlimited Devices, It’s That Simple. Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly Growth - $129/technician/month, billed annually or $149/technician/month, billed monthly Power - $169/technician/month, billed annually or $199/technician/month, billed monthly
Q. Who are the typical users of Atera?
Atera has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Atera support?
Atera supports the following languages:
English, French, German
Q. Does Atera support mobile devices?
Atera supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Atera integrate with?
Atera integrates with the following applications:
Acronis Cyber Backup, AnyDesk, Bitdefender GravityZone, Chocolatey, IT Glue, Ninite Pro, QuickBooks Online, ScalePad Lifecycle Manager, TeamViewer Remote, Webroot DNS Protection, Xero, Zapier
Q. What level of support does Atera offer?
Atera offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
Related categories
See all software categories found for Atera.
- MSP Software
- Consulting Software
- Professional Services Software
- Help Desk Software
- Professional Services Automation Software
- Remote Support Software
- Server Monitoring Tools
- IT Management Software
- IT Service Software
- Patch Management Software
- ITSM Tools
- IT Asset Management Software
- Network Monitoring Tools
- Server Management Software
- Service Desk Software
- RMM Software
