About OneDesk

OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.

With OneDesk's cloud platform, there's no need to purchase, integrate and switch between several different environments to get your work done. You and your team can enable a variety of efficient workflows for tickets and tasks that would not be possible with standalone solutions.

Helpdesk features include: ticketing, email workflow, live chat, client portal, knowledge-base, self-service portal, customizable ticket forms, SLAs and more. With OneDesk, you can automate much of your workflow including automatic triage, grooming, replies, notifications, assignments and more.

Project management features include: view for both traditional and agile methods, gantt charts, status boards, timesheets, task timers, reporting, real-time chat and collaboration and much more.

At OneDesk all our features are included in all our plans, making our pricing clear, simple and fair.

Key benefits of OneDesk

- Combines helpdesk and project management into one application
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom, Mexico, United States

Supported Languages

English

Images

Kanban Board - Agile Status Board for tickets and tasks
Hierarchical view of ticekts and tasks in a project
Real-time messaging and conversations with customers and team members
Gantt chart
Customer portal for customers to track tickets and tasks
View 6 more
OneDesk video
OneDesk screenshot: Kanban Board - Agile Status Board for tickets and tasks OneDesk screenshot: Hierarchical view of ticekts and tasks in a project OneDesk screenshot: Real-time messaging and conversations with customers and team members OneDesk screenshot: Gantt chart OneDesk screenshot: Customer portal for customers to track tickets and tasks

Features

Total features of OneDesk: 56

  • API
  • Agile Methodologies
  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • Call Centre Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Dashboard
  • Document Storage
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • Gantt/Timeline View
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Interaction Tracking
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Milestone Tracking
  • Multi-Channel Communication
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritisation
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Task Management
  • Ticket Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Trend Analysis
  • Workflow Configuration

Alternatives

HarmonyPSA

4.5
#1 Alternative to OneDesk
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed...

monday.com

4.6
#2 Alternative to OneDesk
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

Asana

4.4
#3 Alternative to OneDesk
Asana is a work and project management solution for teams. You can organize everything—from company objectives to...

Odoo

4.2
#4 Alternative to OneDesk
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Reviews

Overall rating

4 /5
(2)
Value for Money
4/5
Features
4/5
Ease of Use
3/5
Customer Support
4/5

Already have OneDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 2
Bobby K.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Reviewed on 08/05/2017

Rakesh S.
Overall rating
  • Review Source

Overall rating

Good solution to combine voice of the customer with product management

Reviewed on 04/05/2011

It helps you translate customer requirements into actionable and intelligent criteria for products....

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros

For a first-time user of the product, I thought support was excellent

OneDesk FAQs

Below are some frequently asked questions for OneDesk.

OneDesk offers the following pricing plans:

  • Starting from: US$9.00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about OneDesk features

OneDesk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

OneDesk supports the following languages:

English

OneDesk supports the following devices:

Android (Mobile), iPhone (Mobile)

OneDesk integrates with the following applications:

Box, Dropbox Business, FreshBooks, Jira, Mailchimp, Microsoft Azure, Microsoft Project, Quickbooks Online, Salesforce Sales Cloud, Slack, WordPress, Zapier

OneDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for OneDesk.