OneDesk
About OneDesk
OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.
With OneDesk's cloud platform, there's no need to purchase, integrate and switch between several different environments to get your work done. You and your team can enable a variety of efficient workflows for tickets and tasks that would not be possible with standalone solutions.
Helpdesk features include: ticketing, email workflow, live chat, client portal, knowledge-base, self-service portal, customizable ticket forms, SLAs and more. With OneDesk, you can automate much of your workflow including automatic triage, grooming, replies, notifications, assignments and more.
Project management features include: view for both traditional and agile methods, gantt charts, status boards, timesheets, task timers, reporting, real-time chat and collaboration and much more.
At OneDesk all our features are included in all our plans, making our pricing clear, simple and fair.
Key benefits of OneDesk
- Combines helpdesk and project management into one application
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps
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Reviews
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- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User review with one year of use
Reviewed on 12/08/2023
In general terms, it saves work by having two important functionalities in the same software.
In general terms, it saves work by having two important functionalities in the same software.
Pros
It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
Cons
It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible Application with a Strong Feature Set
Reviewed on 08/11/2023
We were very pleasantly surprised. I was concerned that we would have to go with one of the "big...
We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.
Pros
We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
Cons
We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A complete project management application
Reviewed on 21/10/2023
Pros
It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.
Cons
The cost is high if you pay on a monthly basis. It is also difficult to communicate with
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review of about a leading management software
Reviewed on 11/07/2023
In my personal experience, for the management of a medium-sized company, it has a positive...
In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.
Pros
Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
Cons
It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A project management solution
Reviewed on 10/04/2023
From my experience, the price-quality ratio is well above that of its competitors, being favorable...
From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.
Pros
One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
Cons
One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
OneDesk FAQs
Below are some frequently asked questions for OneDesk.Q. What type of pricing plans does OneDesk offer?
OneDesk offers the following pricing plans:
- Starting from: US$11.99/month
- Pricing model: Subscription
- Free Trial: Available
Plans start at $9/user/month.
Q. Who are the typical users of OneDesk?
OneDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OneDesk support?
OneDesk supports the following languages:
Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, Greek, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish
Q. Does OneDesk support mobile devices?
OneDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does OneDesk integrate with?
OneDesk integrates with the following applications:
Box, Dropbox Business, FreshBooks, Gmail, Joomla, Mailchimp, Microsoft 365, Microsoft Azure, Microsoft Outlook, Microsoft Project, Microsoft Teams, QuickBooks Online, Salesforce Sales Cloud, Slack, WordPress, Zapier
Q. What level of support does OneDesk offer?
OneDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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