---
description: Learn how Brand Embassy can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Brand Embassy.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Brand Embassy Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Brand Embassy](/software/102049/brand-embassy)

# Brand Embassy

Canonical: https://www.getapp.co.uk/software/102049/brand-embassy

> Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale.  We are implementation partner for popular channels like WhatsApp or Apple Business Chat.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Ease of Use**.

-----

## Overview

### Key benefits of Brand Embassy

Social Customer Service
Intelligent Routing
Monitor Forums and Blogs
Integrated Customer Profiles
Social Listening

Increase customer engagement without adding resources
Satisfy customers fast responses and personalized service
Scale service operations organically with a ticketing system built for social media
Optimize workflows and increase agent utility with intelligent routing
Retain customers and build loyalty with relationship routing (same customer, same agent) 

Personalize and connect with customers with the help of integrated customer profiles
Maintain First Response Time during service demand peaks with smart automation

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: Brand Embassy
- **Location**: London, UK
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Brand Embassy offers a solution package to meet any business needs, each with the core functionality to provide customer service on social media, live chat and email. All prices are per user / per month when billed annually.

Hispter
Super
Enterprise
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English, Spanish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Alerts/Escalation
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- Call Centre Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Configurable Workflow
- Content Management
- Contextual Guidance
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- File Sharing

## Integrations (10 total)

- Avaya Experience Platform
- Brandwatch
- CXone Mpower
- Determ
- SAP HANA Cloud
- Salesforce Service Cloud
- StreetSmart
- Talkdesk
- YouScan
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software)
- [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software)
- [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software)
- [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Tidio](https://www.getapp.co.uk/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### Review — 5.0/5

> **Vasilina** | *25 April 2017* | Internet

## Links

- [View on GetApp](https://www.getapp.co.uk/software/102049/brand-embassy)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/102049/brand-embassy> |
| de-AT | <https://www.getapp.at/software/102049/brand-embassy> |
| en | <https://www.getapp.com/customer-service-support-software/a/brand-embassy/> |
| en-AE | <https://www.getapp.ae/software/102049/brand-embassy> |
| en-AU | <https://www.getapp.com.au/software/102049/brand-embassy> |
| en-CA | <https://www.getapp.ca/software/102049/brand-embassy> |
| en-GB | <https://www.getapp.co.uk/software/102049/brand-embassy> |
| en-IE | <https://www.getapp.ie/software/102049/brand-embassy> |
| en-NZ | <https://www.getapp.co.nz/software/102049/brand-embassy> |
| en-SG | <https://www.getapp.sg/software/102049/brand-embassy> |
| en-ZA | <https://www.getapp.za.com/software/102049/brand-embassy> |
| es | <https://www.getapp.es/software/102049/brand-embassy> |
| es-CL | <https://www.getapp.cl/software/102049/brand-embassy> |
| es-CO | <https://www.getapp.com.co/software/102049/brand-embassy> |
| es-MX | <https://www.getapp.com.mx/software/102049/brand-embassy> |
| fr | <https://www.getapp.fr/software/102049/brand-embassy> |
| fr-BE | <https://fr.getapp.be/software/102049/brand-embassy> |
| fr-CA | <https://fr.getapp.ca/software/102049/brand-embassy> |
| nl | <https://www.getapp.nl/software/102049/brand-embassy> |
| nl-BE | <https://www.getapp.be/software/102049/brand-embassy> |
| pt | <https://www.getapp.com.br/software/102049/brand-embassy> |
| pt-PT | <https://www.getapp.pt/software/102049/brand-embassy> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.linkedin.com/company/getapp-com-a-gartner-company"]},{"name":"Brand Embassy","description":"Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.\n\nIncoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent. \n\nAs a conversation grows organically on social media, so does Brand Embassy’s routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers and increases loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4095e783-3a52-4715-a192-3dbbf10c4da6.png","url":"https://www.getapp.co.uk/software/102049/brand-embassy","@id":"https://www.getapp.co.uk/software/102049/brand-embassy#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux"},{"@id":"https://www.getapp.co.uk/software/102049/brand-embassy#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Brand Embassy","position":3,"item":"/software/102049/brand-embassy","@type":"ListItem"}]}]}
</script>