Front

Email management software and shared inbox for teams

4.5 /5 (194 reviews) Write a Review!

Front Overview

What is Front?

Front is the shared inbox for teams that brings all of your business communications into a single collaborative platform. Teams in customer support, sales, operations, IT, and marketing can manage [email protected], [email protected], and other group email addresses, Facebook, Twitter, chat, and SMS messages, in one place, and respond without switching between multiple tools.

Designed for team collaboration: Emails and messages in your shared inbox can be assigned to teammates to makes it clear who is responsible for responding, and collision detection prevents multiple replies to the same message. You can directly mention teammates to share and discuss messages and drafts before sending a response to a customer. Email templates let you quickly reply consistently to common questions.

Enhances team productivity: Front works like an email client, but it’s more powerful than Gmail or Outlook. With features like internal comments, follow-up reminders, read receipts, mail merge, email sequences, and canned answers, you’re able to respond 2-3x faster to customers. Mobile apps on iOS and Android are available for responding and triaging on the go. Front’s comprehensive analytics shows your response time, message volume, and many more to measure your productivity.

Integrates with all your apps: Front works with many of the other software you already use — Salesforce, Slack, Trello, GitHub, Intercom, Asana, and more, so you can access and sync this information in Front. Custom integrations for your specific business need can be developed using the API.

Try Front for free with a 7-day trial.

Front Overview

Pricing

Starting from
US$9.00/month

Pricing options

Free Trial
Subscription
Value for money

Starter plan: $12/user/month (billed monthly), $9/user/month (billed annually)

Plus plan: $29/user/month (billed monthly), $24/user/month (billed annually)

Prime plan: $65/user/month (billed monthly), $49/user/month (billed annually)

Enterprise plan: $79/user/month (only available on annual plan)


Front Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Manage email, chat, social media, SMS in one place
Assign messages to your teammate for clear accountability and ownership
Direct mention teammates to internally discuss messages and leave comments
Connect to other apps, like Salesforce, to access and sync information in Front
Track and analyze your message volume and response times to improve performance over time
Android mobile app to respond on the go
iOS mobile app to respond on the go
Front video Front screenshot: Manage email, chat, social media, SMS in one place Front screenshot: Assign messages to your teammate for clear accountability and ownership Front screenshot: Direct mention teammates to internally discuss messages and leave comments Front screenshot: Connect to other apps, like Salesforce, to access and sync information in Front Front screenshot: Track and analyze your message volume and response times to improve performance over time Front screenshot: Android mobile app to respond on the go Front screenshot: iOS mobile app to respond on the go

Front Reviews for UK Users

Front Reviews for UK Users

Overall rating
4.5
/
5
Excellent
130

Very good
47

Average
8

Poor
6

Terrible
3

Value for Money
4.2
Features
4.4
Ease of Use
4.5
Customer Support
4.4
91% recommended this app
Marjolaine L.

Best email software ever

We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation


Arielle B.

Love Front- Would Recommend

Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.


Justin B.

Communication Between Departments and Easy Automation

Experience with Front App has been great. All the way from Pre-Sales, Implementation, Deployment, and ongoing support.


Verified Reviewer

One of the worst email applications I've ever used


John F.

Great Software, Terrible Billing and Support Policies


Marjolaine L.
Industry: Transportation/Trucking/Railroad
Company size: 11-50 Employees

Best email software ever

Used Daily for 1+ year
Reviewed on 12/03/2020
Review Source: Capterra

We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Pros

Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Cons

When I need to speak to all the team, I have to create a discussion and add them all, one by one.
I'd rather have the possibility to @team within an email or a discussion to make sure they are all included.
I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Arielle B.
Industry: Insurance
Company size: 11-50 Employees

Love Front- Would Recommend

Used Daily for 1-5 months
Reviewed on 19/08/2020
Review Source: Capterra

Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

Pros

It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.

Cons

I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Justin B.
Industry: Computer Software
Company size: 11-50 Employees

Communication Between Departments and Easy Automation

Used Daily for 6-12 months
Reviewed on 28/08/2020
Review Source: Capterra

Experience with Front App has been great. All the way from Pre-Sales, Implementation, Deployment, and ongoing support.

Pros

The ability to simply @mention someone in an email thread helped smooth out efficiency with our external communications.

Before using FrontApp, we would either have to forward email threads or link to email threads in Slack. Now, if our teams need assistance from other departments, they can use an @mention to give immediate context to the helping party.

Creating Rules using conditions is a breeze and is powerful using their rules editor.

Cons

Some of the "Comment" features were lacking--rich text formatting needed to be in markdown format, no pinned comments, closing edited comments. That being said, they had a recent update that completely addressed all those issues.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 51-200 Employees

One of the worst email applications I've ever used

Used Daily for 6-12 months
Reviewed on 02/04/2018
Review Source: GetApp

Pros

The overall look of Front is simple, which is nice.

The snooze function on emails.

The support staff were friendly and quick to answer.

Cons

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.

There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.

1. No calendar. Cannot make appointments, set up meetings, etc.

2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."

3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.

4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.

5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.

6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.

7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.

8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.

I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Rating breakdown

Ease of Use

Likelihood to recommend: 0.0/10

John F.
Industry: Telecommunications
Company size: 2-10 Employees

Great Software, Terrible Billing and Support Policies

Used Daily for 2+ years
Reviewed on 31/07/2020
Review Source: Capterra

Pros

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Cons

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat.

-During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high.

-Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

User recommendation
8.7/10
Based on 194 user ratings
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Front Pricing

Front Pricing

Starting from
US$9.00/month
Free Trial
Subscription
Value for money

Starter plan: $12/user/month (billed monthly), $9/user/month (billed annually)

Plus plan: $29/user/month (billed monthly), $24/user/month (billed annually)

Prime plan: $65/user/month (billed monthly), $49/user/month (billed annually)

Enterprise plan: $79/user/month (only available on annual plan)

Starter plan: $12/user/month (billed monthly), $9/user/month (billed annually)

Plus plan: $29/user/month (billed monthly), $24/user/month (billed annually)

Prime plan: $65/user/month (billed monthly), $49/user/month (billed annually)

Enterprise plan: $79/user/month (only available on annual plan)

Value for Money
4.2/5
Based on 194 user ratings
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Front Features

Front Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.4/5
Based on 194 user ratings
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Categories

Additional information for Front

Additional information for Front

Key features of Front

  • Absence management
  • Activity tracking
  • Alerts / escalation
  • Analytics & reports
  • Application integration
  • Assignment management
  • Audit trail
  • Authentication & security
  • Auto-responders
  • Automatic reminders
  • CRM integration
  • Canned responses
  • Channel management
  • Chat
  • Chat functionality
  • Client management
  • Collaboration tools
  • Collaborative workspace
  • Collision detection
  • Commenting
  • Communication management
  • Contact database
  • Contact management
  • Customer service analytics
  • Customer support tracking
  • Email integration
  • Email templates
  • Email tracking
  • Full text search
  • Macros
  • Mail merge
  • Mentioning
  • Mobile integration
  • Multi-channel communication
  • Multi-channel inbox
  • Multi-channel management
  • Multiple user accounts
  • Real time analytics
  • Real time notifications
  • Rules-based workflow
  • SAML single sign on
  • SMS integration
  • Salesforce integration
  • Scheduled emails
  • Search functionality
  • Social media integration
  • Tags & keywords
  • Two-factor authentication

Benefits

  • Centralized view: Incoming messages, from group email addresses ([email protected], [email protected], etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.

  • Better team collaboration: Teams can work together in the team inbox with message assignments, internal comment and message sharing, and collision detection to make sure they're not dropping the ball or duplicating work.

  • Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, canned answers, workflow automations, send later, follow-up reminders, and individual email management in Front.

  • Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.

  • Increased mobility: iOS and Android mobile apps for Front come with all the features of the desktop and web apps.

  • Front FAQs

    Front FAQs

    Below are some frequently asked questions for Front.

    Q. What type of pricing plans does Front offer?

    Front offers the following pricing plans:

    Starting from: US$9.00/month

    Pricing model: Subscription

    Free Trial: Available

    Starter plan: $12/user/month (billed monthly), $9/user/month (billed annually) Plus plan: $29/user/month (billed monthly), $24/user/month (billed annually) Prime plan: $65/user/month (billed monthly), $49/user/month (billed annually) Enterprise plan: $79/user/month (only available on annual plan)

    Q. What are the main features of Front?

    Front offers the following features:

    • Absence management
    • Activity tracking
    • Alerts / escalation
    • Analytics & reports
    • Application integration
    • Assignment management
    • Audit trail
    • Authentication & security
    • Auto-responders
    • Automatic reminders
    • CRM integration
    • Canned responses
    • Channel management
    • Chat
    • Chat functionality
    • Client management
    • Collaboration tools
    • Collaborative workspace
    • Collision detection
    • Commenting
    • Communication management
    • Contact database
    • Contact management
    • Customer service analytics
    • Customer support tracking
    • Email integration
    • Email templates
    • Email tracking
    • Full text search
    • Macros
    • Mail merge
    • Mentioning
    • Mobile integration
    • Multi-channel communication
    • Multi-channel inbox
    • Multi-channel management
    • Multiple user accounts
    • Real time analytics
    • Real time notifications
    • Rules-based workflow
    • SAML single sign on
    • SMS integration
    • Salesforce integration
    • Scheduled emails
    • Search functionality
    • Social media integration
    • Tags & keywords
    • Two-factor authentication

    Q. Who are the typical users of Front?

    Front has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does Front support?

    Front supports the following languages:

    English

    Q. What type of pricing plans does Front offer?

    Front has the following pricing plans:

    Subscription

    Q. Does Front support mobile devices?

    Front supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Front integrate with?

    Front integrates with the following applications:

    Aircall, Asana, Co:tunity, FCS CosmoPMS, Intercom, Nicereply, Pipedrive, Slack, Smooch, Truly

    Q. What level of support does Front offer?

    Front offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base, Forum