About Front

Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM. Behind the scenes, teammates from all departments can work together to send the best replies faster, keep messages organized across channels, and always maintain a personal touch. Teams of 5 and 5,000 alike use Front to scale their communication without compromising on quality or efficiency.

Get started with Front, today.

Pricing starting from:

US$19.00/year

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Front

Centralized view: Incoming messages, from group email addresses ([email protected], [email protected], etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.

Better team collaboration: Teams can work together in the team inbox with assignments, internal comment and shared drafts, and collision detection to make sure they're not dropping the ball or duplicating work.

Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, message templates, workflow automations, send later, follow-up reminders, and individual email management in Front.

Sharpen your focus: Get a better understanding of your team’s workload, customer’s experience, and more with in-depth analytics.

Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.

Full administrative control: With Front, you have custom governance to best serve your customers. Our administrative console allows you to control permissions, provisioning, access rights, and more.

Security that scales with you: Our platform is built using industry-standard encryption. Daily backups ensure performance never slips, and each customer gets a unique enterprise identifier.

Invested in compliance: From SOC 2 to GDPR, we continuously invest in enterprise-grade compliance and governance frameworks to protect your data and keep it safe.

Devices

Business size

S M L

Markets

Austria, Australia, Belgium, Brazil, Canada, Switzerland, China, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Ireland, India, Italy, Japan, Luxembourg, Monaco, North Macedonia, Mexico, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States

Supported Languages

English

Pricing starting from:

US$19.00/year

  • Free Version
  • Free Trial
  • Subscription

Images

Front Software - Manage email, chat, social media, SMS in one place
Front Software - Assign messages to your teammate for clear accountability and ownership
Front Software - Direct mention teammates to internally discuss messages and leave comments
Front Software - Connect to other apps, like Salesforce, to access and sync information in Front
Front Software - Track and analyze your message volume and response times to improve performance over time
Front Software - Android mobile app to respond on the go
Front Software - iOS mobile app to respond on the go
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Front video
Front Software - Manage email, chat, social media, SMS in one place Front Software - Assign messages to your teammate for clear accountability and ownership Front Software - Direct mention teammates to internally discuss messages and leave comments Front Software - Connect to other apps, like Salesforce, to access and sync information in Front Front Software - Track and analyze your message volume and response times to improve performance over time Front Software - Android mobile app to respond on the go Front Software - iOS mobile app to respond on the go

Features

Total features of Front: 116

  • @mentions
  • API
  • Account Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audio / Video Conferencing
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Centre Management
  • Call Recording
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Dashboard
  • Discussions / Forums
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Event Calendar
  • Event Triggered Actions
  • File Sharing
  • Inbox Management
  • Issue Tracking
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Notes Management
  • On-Demand Communications
  • Onboarding
  • Order Management
  • Performance Management
  • Performance Metrics
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Team Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

Alternatives

Zendesk

4.4
#1 Alternative to Front
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Calendly

4.6
#2 Alternative to Front
Calendly is an industry-leading meeting scheduling software for teams of all sizes. With powerful administrative tools...

Kustomer

4.5
#3 Alternative to Front
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving...

Salesforce Sales Cloud

4.4
#4 Alternative to Front
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Reviews

Overall rating

4.5 /5
(211)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.4/5

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Showing 5 reviews of 211
Marjolaine L. Marjolaine L.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best email software ever

Reviewed on 12/03/2020

We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails...

We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Pros

Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Cons

When I need to speak to all the team, I have to create a discussion and add them all, one by one.
I'd rather have the possibility to @team within an email or a discussion to make sure they are all included.
I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Arielle B. Arielle B.
Overall rating
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Love Front- Would Recommend

Reviewed on 19/08/2020

Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the...

Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

Pros

It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.

Cons

I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)

Alternatives Considered

Zendesk

Reasons for Choosing Front

HubSpot was AWFUL! I am so passionate about this. We had several situations with HubSpot where emails were sent to the wrong individuals with support tickets, the site crashed completely, and it was inconvenient that they did not have a mobile app. We got a Customer Success Representative at HubSpot assigned to us and they "follow-ed up" on the bugs and were never fixed. Eventually she ghosted us. Switching to front was the best thing that could've happened to us.

Switched From

HubSpot CRM

Reasons for Switching to Front

As part of our product offering, we send emails from our client's email domain to appear as it is from them. With these integrations, Zendesk's product was unable to support the configuration but Front was able to.
Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

One of the worst email applications I've ever used

Reviewed on 02/04/2018

Pros

The overall look of Front is simple, which is nice.

The snooze function on emails.

The support staff were friendly and quick to answer.

Cons

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.

There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.

1. No calendar. Cannot make appointments, set up meetings, etc.

2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."

3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.

4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.

5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.

6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.

7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.

8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.

I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Nice Product!

Reviewed on 15/08/2021

My overall experience is , Chiefs at our organization guaranteed they had the option to accomplish...

My overall experience is , Chiefs at our organization guaranteed they had the option to accomplish 'inbox zero' out of the blue utilizing Front. The idea of allocating messages to individuals to activity has substituted the requirement for a different tagging framework.

Pros

It's really simple to utilize and consummate when working in group. It's fundamentally difficult to miss any email with this product and very pleasant the manner in which it seems as though when utilizing it consistently.

Cons

The schedule isn't great however is helpful when absolutely necessary. The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application. The examination reports could be more adaptable.

John F. John F.
Overall rating
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Great Software, Terrible Billing and Support Policies

Reviewed on 31/07/2020

Pros

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Cons

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat.

-During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high.

-Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Showing 5 reviews of 211 Read all reviews

Front FAQs

Below are some frequently asked questions for Front.

Front offers the following pricing plans:

Starter plan: $19/user/month (billed annually) Prime plan: $49/user/month (billed annually) Enterprise plan: Contact Sales (billed annually)

Front has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Front supports the following languages:

English

Front supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Front integrates with the following applications:

Aircall, Asana, AskNicely, Census, ChargeDesk, Chatdesk Teams, Chatra, Clearbit, ClickUp, CloudTalk, Delighted, Dialpad, Dialpad Meetings, Doorbell.io, Drift, Dropbox Business, Facebook for Business, Fivetran, Flow.ai, FormCrafts, Forumbee, FullContact, GitHub, Gmail, Google Drive, HelpCenter.io, HelpDocs, Herald, HubSpot CRM, HubSpot Marketing Hub, Influx, Instabug, Integromat, Intercom, Jira, JustCall, Microsoft 365, Nicereply, Olark, Outreach, PagerDuty, Parabola, Pipedrive, Retool, Salesforce Sales Cloud, Shipamax, Shopify, Slack, Smooch, Stitch, Stonly, Talkdesk, Toky, Trello, Twilio, Twitter, Vyte, WhatsApp, Zapier, Zendesk Sell, Zoho CRM, Zoho CRM Plus, Zonka Feedback, Zoom Meetings

Front offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Front.