FullContact

FullContact

Start improving customer experience with identity resolution

3.5/5 (60 reviews)

FullContact Overview

Our patented identity graph contains over one billion people profiles, 22 million company profiles and processes 30 million updates per day. We are the only identity resolution provider that combines traditional, social, and digital identifiers to create an accurate contact record of an individual. Unlike proprietary walled gardens, our identity resolution technology allows brands to take ownership of their relationships with customers. As a Saas-based solution it requires minimal professional services to implement and can be easily integrated into existing technologies.

Pricing

Starting from
US$500.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

FullContact Reviews for UK Users

Overall rating
3.5/5
83% positive reviews
31
Excellent
19
Very good
8
Average
1
Poor
1
Terrible
Liz Y.

We replaced our Outlook contact database with FullContact and it has made mail outs so much easier.

Used Weekly for 1+ year
Reviewed on 21/11/2017
Review Source: Capterra

Pros

In Outlook, despite having a contact list that is accessible to everyone in the office, the categories are not global. For example, if I want to categorize a contact as "Christmas Card", I can do that, but someone else (having to create the categories from scratch on their workstation) may categorize another contact "Xmas Card". When we pull a list of all Christmas Card contacts, we will have to sort through a variety of different categories. This is painful. FullContact has global tags that allow us to keep all the categories uniform. Exporting lists for mail outs is extremely simple and we have written macros to manipulate this information - what used to take us hours takes us minutes.

Another reason I LOVE FullContact is that the address fields are separate. Many contact systems just have one box to enter the complete address, which makes it hard to ensure addresses are being added in the same format and makes mail merges a nightmare with lots of manual fixing.

Cons

There is no way to import contacts with separate tags. Anything in the "categories" column in your import excel spreadsheet will be created as a single tag (for example: John Smith; Christmas Card; Halloween Party), which makes it quite tedious to go through and properly tag all of the new contacts, especially if you are moving an existing database from Outlook or another program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Ashley n. B.

Great for updating contact databases.

Used Weekly for 2+ years
Reviewed on 20/10/2017
Review Source: Capterra

It imports data found on the internet (such as social media profile URLs, web addresses, etc.) to your contact database. It also uses humans to import data from your business cards using a snapshot (and does so accurately).

Pros

This is my new favorite app for organizing contacts and segmenting email lists. It is also the only app I have used that will transcribe business cards with 100% accuracy (they use humans to enter info from pictures of cards rather than software, like most other apps). The "merge contact" feature is great and allows you to review the contacts being merged before doing so automatically. It also integrates with Google accounts, LinkedIn, Twitter, and Yahoo. Another great feature is the ability to export data in a file, which you can then upload to your regular CRM software or to Constant Contact.

Cons

One downside is that it could allow for more business cards uploads per month -- 50 is not enough. It should also automatically sync business accounts when individual accounts are updates. Additionally, more tips and resources on how to develop a good contact list would be nice. I also have to say that customer service is a bit slow.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

One of the better contact managers

Used Daily for 1+ year
Reviewed on 29/08/2018
Review Source: GetApp

Pros

I love that it integrates across so many platforms and is so simple to set up. Made keeping contacts synced a breeze.

Cons

I ended up with duplicates and syncing problems several times. I also didn't have any luck with the scanning feature on the app as it would only scan some cards and then often not upload them. It's also spendy. To be clear, I don't keep a monthly subscription anymore as it's way more than I'm willing to spend for a contact manager that has these issues. I had an issue as well one day where it synced a few extra thousand contacts and I had to manually clean all my contacts, thereby wasting about 3 hours of work time.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Kevin F.

Consolidate Your Contacts

Used Daily for 2+ years
Reviewed on 24/02/2019
Review Source: Capterra

Pros

Hands down the best way to keep your contact lists in sync across platforms: from email to social media to Desktop contacts to cellphone Address Books. It also auto updates profiles with data available across social media accounts.

Cons

The free version doesn’t have some of the core features that really make FullContact my go-to tool.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Verified Reviewer

Best of The Contact Managers

Used Daily for 2+ years
Reviewed on 06/09/2018
Review Source: Capterra

Pros

FullContact is by far the best of the contact managers around today. It's wide range of features from business card scanning, email scanning, and syncing between services like Google Contacts and others make this the best at what it does.

Cons

Not much. The User Interface on mobile, when it comes to reauthorizing is problematic.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

FullContact Pricing

Starting from
US$500.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Trial: Free
Scaling Business: $499.99 per month
Enterprise: Let's Talk

FullContact Features

  • API
  • Contact Database

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Collaboration Tools
  • Contact Management
  • Customisable Templates
  • Data Import/Export
  • Email Integration
  • Lead Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Sales Analytics
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Third Party Integration

Additional information for FullContact

Key features of FullContact

Benefits

- Outshine your competitors with your customer experience
- Revamp your customer experience strategy
- Create one true contact record across your entire organization
- Breathe new life into customer records with enrichment data
- Develop rich, personalized customer experiences.
- Create high-performing audiences for multichannel campaigns.
- Find more customers that look like your top customers.
- Understand differences key customer segments and markets.

FullContact FAQs

Below are some frequently asked questions for FullContact.

Q. What type of pricing plans does FullContact offer?

FullContact offers the following pricing plans:

Starting from: US$500.00/month

Pricing model: Free, Subscription

Free Trial: Available

Trial: Free
Scaling Business: $499.99 per month
Enterprise: Let's Talk

Q. What are the main features of FullContact?

We do not have any information about FullContact features

Q. Who are the typical users of FullContact?

FullContact has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does FullContact support?

FullContact supports the following languages:

English

Q. What type of pricing plans does FullContact offer?

FullContact has the following pricing plans:

Free, Subscription

Q. Does FullContact support mobile devices?

We do not have any information about what devices FullContact supports

Q. What other apps does FullContact integrate with?

FullContact integrates with the following applications:

Front, GreenRope, Hatchbuck, LiveChat, Mailchimp, Mailjet, SalesExec, SalesforceIQ, User, Workato

Q. What level of support does FullContact offer?

FullContact offers the following support options:

FAQs, Forum, Knowledge Base, Online Support