ConnectWise ScreenConnect
About ConnectWise ScreenConnect
ConnectWise ScreenConnect (formerly ConnectWise Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.
Using ConnectWise ScreenConnect's video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration.
With ConnectWise ScreenConnect's mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.
Pricing starting from:
US$29.00/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$29.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ConnectWise ScreenConnect: 58
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Reviews
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- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Best Remote Control Management Software
Reviewed on 19/06/2019
We used TeamViewer for several years before a colleague recommended ConnectWise Control. I would...
We used TeamViewer for several years before a colleague recommended ConnectWise Control. I would never go back to TeamViewer - ConnectWise Control has saved us a lot of time and effort.
Pros
Works with any browser, doesn't use a lot of resources, allows us to provide full service remote management to our customers, easy to install on many computers, and is economical.
Cons
The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.
Switched From
TeamViewerReasons for Switching to ConnectWise ScreenConnect
The cost is reasonable, it's easy to install, and works every time.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Control of all of our clients computers and servers
Reviewed on 24/12/2019
Great software for remote connection as well as transferring files or quickly accessing. Also...
Great software for remote connection as well as transferring files or quickly accessing. Also provides ability to script and deploy software and scripts.
Pros
Extremely efficient and quick for remotely connecting to servers and computers. Software rarely has issues installing and once in place, remote access is seconds away once initiating.
Cons
The cost of the software is a downside. The ConnectWise suite is the Cadillac of MSP software but it will cost one. Highly recommend the suite as Control is extremely efficient.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Needs better support
Reviewed on 16/07/2019
I have not been able to login since the upgrade to 2FA and support is unable to help.
I have not been able to login since the upgrade to 2FA and support is unable to help.
Pros
Cost was competitive compared to others and it had a good toolset for remote control.
Cons
connectwise support seems like they could care less that I was having problems.
Alternatives Considered
TeamViewerReasons for Choosing ConnectWise ScreenConnect
TeamViewer had security issues in an earlier versionSwitched From
TeamViewerReasons for Switching to ConnectWise ScreenConnect
Sales person indicated that there would be complete support for iPad's. Said she technically wan't alolowed to say that becasue it technically was still pending with Apple for approval, but it was coming soon. That never happened.- Industry: Wholesale
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Cant user for Days on end due to their broken 2FA
Reviewed on 14/09/2023
Avoid Avoid Avoid represents a massive corporate risk
Avoid Avoid Avoid represents a massive corporate risk
Pros
Not their support its almost non existant
Cons
Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Personal Experience with ConnectWise Control
Reviewed on 24/12/2022
It saves me travelling costs as I don't have to be on site to repair or provide support to my...
It saves me travelling costs as I don't have to be on site to repair or provide support to my clients, thus saving me money and time.
Pros
Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin
Cons
the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting
Reasons for Switching to ConnectWise ScreenConnect
I chose it because of its rating, reviews as well as price. It is very competitive and affordable for me personally.ConnectWise ScreenConnect FAQs
Below are some frequently asked questions for ConnectWise ScreenConnect.Q. What type of pricing plans does ConnectWise ScreenConnect offer?
ConnectWise ScreenConnect offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.
Q. Who are the typical users of ConnectWise ScreenConnect?
ConnectWise ScreenConnect has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ConnectWise ScreenConnect support?
ConnectWise ScreenConnect supports the following languages:
English
Q. Does ConnectWise ScreenConnect support mobile devices?
ConnectWise ScreenConnect supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ConnectWise ScreenConnect integrate with?
ConnectWise ScreenConnect integrates with the following applications:
Acronis Cyber Backup, ConnectWise Automate, ConnectWise PSA, Freshdesk, Microsoft Outlook, Passportal, Zendesk Suite
Q. What level of support does ConnectWise ScreenConnect offer?
ConnectWise ScreenConnect offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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