ConnectWise ScreenConnect
ConnectWise ScreenConnect
About ConnectWise ScreenConnect
ConnectWise ScreenConnect (formerly ConnectWise Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.
Using ConnectWise ScreenConnect's video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration.
With ConnectWise ScreenConnect's mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Formerly ScreenConnect
Reviewed on 07/01/2020
Extremely happy.
We tried TeamView, excellent but pricey.
Very efficient software, would recommend...
Extremely happy.
We tried TeamView, excellent but pricey.
Very efficient software, would recommend to any IT support people.
Pros
You can deploy the software or your own server
The pricing model is great and you do not feel ripped off
You can choose or not to maintain support
Fast and responsive
Fully customizable
Cons
IT is a bit trickier to setup properly with an SSL Certificate
Some aspects of customization are a bit nebulous.
Alternatives Considered
TeamViewer RemoteReasons for Switching to ConnectWise ScreenConnect
Price and possibility to have our own server.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Product is one of the best I've used
Reviewed on 29/11/2019
Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the...
Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.
Pros
We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.
Cons
When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Needs better support
Reviewed on 16/07/2019
I have not been able to login since the upgrade to 2FA and support is unable to help.
I have not been able to login since the upgrade to 2FA and support is unable to help.
Pros
Cost was competitive compared to others and it had a good toolset for remote control.
Cons
connectwise support seems like they could care less that I was having problems.
Alternatives Considered
TeamViewer RemoteReasons for Choosing ConnectWise ScreenConnect
TeamViewer had security issues in an earlier versionSwitched From
TeamViewer RemoteReasons for Switching to ConnectWise ScreenConnect
Sales person indicated that there would be complete support for iPad's. Said she technically wan't alolowed to say that becasue it technically was still pending with Apple for approval, but it was coming soon. That never happened.
- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy Way To Connect
Reviewed on 11/05/2024
Pros
Easy of use and fast interface
Support different operating system such Windows and OS
Cons
There were so many updates. So, it needed to be updated frequently by IT.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple, Easy to use
Reviewed on 13/11/2019
Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions...
Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.
Pros
Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled
Cons
- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.
Alternatives Considered
Zoho DeskReasons for Choosing ConnectWise ScreenConnect
Connectwise offered superior features and a better implementation of remote control services vis-a-vis Java than older models like Kaseya which used and installed VNC on workstations.Reasons for Switching to ConnectWise ScreenConnect
Connectwise's product is just enough what you need for facilitating remote sessions without much of the overhead of complicated help desk CRM setup. With Control, login, generate a link, open the link on the target PC, and the agent installed and registers easily. Agents (MSI) should also be available to deploy via Group Policy as well.ConnectWise ScreenConnect FAQs
Below are some frequently asked questions for ConnectWise ScreenConnect.Q. What type of pricing plans does ConnectWise ScreenConnect offer?
ConnectWise ScreenConnect offers the following pricing plans:
- Starting from: US$36.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
ConnectWise ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.
Q. Who are the typical users of ConnectWise ScreenConnect?
ConnectWise ScreenConnect has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ConnectWise ScreenConnect support?
ConnectWise ScreenConnect supports the following languages:
English
Q. Does ConnectWise ScreenConnect support mobile devices?
ConnectWise ScreenConnect supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ConnectWise ScreenConnect integrate with?
ConnectWise ScreenConnect integrates with the following applications:
Acronis Cyber Backup, ConnectWise Automate, ConnectWise PSA, Freshdesk, Microsoft Outlook, Passportal, Zendesk Suite
Q. What level of support does ConnectWise ScreenConnect offer?
ConnectWise ScreenConnect offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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