--- description: Learn how ScreenConnect can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ScreenConnect. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ScreenConnect Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ScreenConnect](/software/102389/connectwise-control) # ScreenConnect Canonical: https://www.getapp.co.uk/software/102389/connectwise-control Page: 1 / 77\ Next: [Next page](https://www.getapp.co.uk/software/102389/connectwise-control?page=2) > ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats \& protect data via features such as AES-256 encryption and two-factor authentication. > > Verdict: Rated **4.7/5** by 1895 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1895 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Access Management - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Annotations - Attendee Management - Authentication - Chat/Messaging - Collaboration Tools - Communication Management - Compliance Management - Customisable Branding - Customisable Reports - Dashboard - Data Import/Export - Data Security - Desktop Virtualisation - Diagnostic Tools ## Integrations (9 total) - Acronis Cyber Backup - ConnectWise Automate - ConnectWise PSA - ConnectWise RMM - Freshdesk - Microsoft Outlook - Passportal - SmileBack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Collaboration Software](https://www.getapp.co.uk/directory/335/web-collaboration/software) - [Remote Support Software](https://www.getapp.co.uk/directory/563/remote-support/software) - [Meeting Software](https://www.getapp.co.uk/directory/881/meeting/software) - [Team Communication Software](https://www.getapp.co.uk/directory/1257/team-communication/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.co.uk/software/9913/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.getapp.co.uk/software/90948/teamviewer) — 4.6/5 (11620 reviews) 3. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24046 reviews) 4. [AnyDesk](https://www.getapp.co.uk/software/120039/anydesk) — 4.6/5 (1781 reviews) 5. [GoTo Meeting](https://www.getapp.co.uk/software/20464/gotomeeting) — 4.4/5 (11525 reviews) ## Reviews ### "A lot of value for dollar with ConnectWise Control" — 4.0/5 > **Jonathan** | *31 August 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server. > > **Cons**: The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer. > > Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler. ----- ### "It's perfect for remote troubleshooting and installation" — 4.0/5 > **Kelly M** | *19 May 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels. > > **Cons**: It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed. > > Employee monitoring and new software deployment are two reasons why we utilize Connectwise Control. It is also used for troubleshooting deployed PCs on occasion. To swiftly access distant stations for troubleshooting and assistance, a basic security verification is required. ----- ### "It is simple to access the server with ConnectWise remotely." — 3.0/5 > **Verified Reviewer** | *2 March 2023* | Computer Hardware | Recommendation rating: 6.0/10 > > **Pros**: Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great. > > **Cons**: There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be. > > Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work. ----- ### "Personal Experience with ConnectWise Control" — 5.0/5 > **Bongani** | *24 December 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin > > **Cons**: the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting > > It saves me travelling costs as I don't have to be on site to repair or provide support to my clients, thus saving me money and time. ----- ### "If you value your time and energy, use this software" — 5.0/5 > **Jeev** | *2 July 2019* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply. > > **Cons**: No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base. > > I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere. ----- Page: 1 / 77\ Next: [Next page](https://www.getapp.co.uk/software/102389/connectwise-control?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/102389/connectwise-control) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data