About Lead Gen & CRM (formerly SharpSpring)
Constant Contact Lead Gen & CRM (formerly SharpSpring) is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. Our tools are designed to help you attract the right leads, nurture them with personalized content, and grow your business with better conversion.
Attract
- Get hot leads faster with email & social marketing, plus retargeting ads. Score leads automatically based on their activity and seamlessly pass them to sales.
Nurture
- Deliver the right message to the right people, at the right time. With a flexible centralized CRM and infinitely customizable automations, tasks like nurturing leads and sales follow-ups are easier than ever.
Grow
- Manage more effectively with insights and real-time analytics that connect marketing spend to sales results, pipeline, and revenue.
Key benefits of Lead Gen & CRM (formerly SharpSpring)
Email Marketing
- Drive traffic and sales with the ability to create, send and track full email campaigns.
Social Marketing
- Meet customers where they are with the ability to manage all of your social accounts in one place.
Automation
- Get more done with less effort with the ability to schedule tasks to launch automatically.
CRM
- Understand your customers like never before with the advanced tools to help you see the full picture.
Analytics
- Grow faster with detailed analytics that show you what’s working and where you can improve
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Lead Gen & CRM (formerly SharpSpring)
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Reviews
Already have Lead Gen & CRM (formerly SharpSpring)?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible value for a robust tool
Reviewed on 13/06/2020
SharpSpring has helped us align our sales and marketing efforts, automate and elevate our lead...
SharpSpring has helped us align our sales and marketing efforts, automate and elevate our lead follow up, and extend our offering to the market.
Pros
I love the simplicity of the CRM and the ability to see the life of the lead activity across both sales and marketing. SharpSpring can do so many things and the cost can't be beat compared to equivalent offerings. You can begin using this tool very quickly.
Cons
The set up does take some commitment and patience, but the customer service is outstanding and the tracking and functionality are worth the effort.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sharpspring for the win--Top quality marketing software for a decent price
Reviewed on 13/08/2020
We've been using sharpspring for ourselves and as an agency for our clients. Love how well it...
We've been using sharpspring for ourselves and as an agency for our clients. Love how well it tracks clients, incoming emails, syncs with our inbox, and tracks interactions for all of our clients.
Pros
Looking to get the best out of my email marketing, Sharpspring gives me the chance to reach out to my whole list with a modicum of effort. The best part is the automation--triggers and the ability to build out a complex program make a big difference in efficacy and efficiency.
Cons
The email builder inside of the program--WYSIWYG. You can do this, but it's frustrating to make the thing look like you want it to.
Alternatives Considered
VBOUTReasons for Choosing Lead Gen & CRM (formerly SharpSpring)
Mailchimp felt very limited in scope. Delivery with mailchimp was restricted, it seemed like I never could end up in the gmail inbox tab, always relegated to the offers tab.Switched From
MailchimpReasons for Switching to Lead Gen & CRM (formerly SharpSpring)
Features.- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Review
Reviewed on 22/07/2019
Started out fine until we realized that all the report data within SharpSpring was false. We...
Started out fine until we realized that all the report data within SharpSpring was false. We understand that data accountability is an issue in the marketing automation industry as a whole, but SharpSpring is especially terrible at this. The fact that upper management in IT recognizes that email report data is different between what's in SharpSpring email reports, what's in SharpSpring Life Of The Lead, and what's in the exported email report excel list and subsequently admits that none of it is entirely correct is beyond me. The software is meant to provide genuinely insightful feedback to track user activity and potential conversions, however, the development team.
Pros
Marketing automation features are very helpful.
Cons
- There is no escalation process for customer support requests that are above a customer support reps expertise
- Email report data is BS and one of the heads of IT at SharpSpring admitted it. The report data within SS differs from the data exported; the excel file has duplicate headline titles with different meanings/data; email data is shit - we sent test emails internally and didn't open them and it shows we opened them 3 times in SS and 4 times in the exported report
- Life of the Lead is the most valuable data within SS and yet you cannot automate based on any of it
- Life Of The Lead duplicates email "opens" and "clicks" based on how many people are in the chain, giving a false view of engagement from customers
- Email clicks are a load of BS - it shows that emails were opened and every link clicked within 10 seconds of sending because of spam bots/filters. SharpSpring doesn't filter this data out, so we can't tell the difference between what's real and what's not. "Can't we export the excel sheet and do that filtering ourselves?" Nope - as stated before, one of the head IT guys at SharpSpring validated our concerns that the excel email report is indeed, shit data. None of it is usable
- Rather than creating a backlog of needed updates and releasing them as a batch update on non-business-hours, SharpSpring product development teams push updates during work hours, breaking crucial functionality for 3+ hours/week, leaving our sales staff twiddling thumbs and complaining.
Response from Constant Contact
Chris, we're so sorry to hear about the experience and issues you've had with SharpSpring. We thoroughly appreciate that you have expressed specific concerns and hopefully we have the opportunity to regain your trust. I know the team is actively looking into these issues, but if there's anything additional we can do in the meantime, please feel free to reach out to us at [email protected].
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Sharpspring the most complete marketing automation software you can get in this price range!
Reviewed on 02/08/2019
We use this software for the "marketing automation" catch leads and convert them to customers (for...
We use this software for the "marketing automation" catch leads and convert them to customers (for us but also our custumers). I have been using other tools and they tend to be FAR to big and overwhelming.
So my experience is that i can easy train others to use SharpSpring and let marketing and sales work together in the tool and with the tool.
Pros
- Price
- Easy of use
- Easy to implement and learn
- Fast support
- Active community and many updates
- Possible to have skype calls and team sessions with SharpSpring to spar.
Cons
- The Social Media part in the software is not optimal, we still use other software next to it.
- CRM feature is small, great for small companies, but bigger ones can come short.
Reasons for Switching to Lead Gen & CRM (formerly SharpSpring)
After running the demo of each software, the price, easy of use, and SharpSpring had a better fit with our type of costumers.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Well-Thought Out Tool That Can Drive Your Business
Reviewed on 25/03/2020
Positive. We like the tool and have onboard three other customers already in 3 months. We see this...
Positive. We like the tool and have onboard three other customers already in 3 months. We see this as a positive engagement tool to offer with our services as an agency.
Pros
Onboarding and set-up guidance. They help during a window of time however, there is a lot required to get you up and going. They refer often to the EDU and Classroom hours for help. This actually helps but you should anticipate 30-60 days with your current schedule to be up and running. Validation of leads, the assignment from leads to opportunities and the lead scoring, with automation helps salespeople realize where they are in the pipeline with prospects. We wanted to have more integration from forms to collecting leads, company and associated sub-accounts organized with individual opportunities. The ability to replace MailChimp, Lead Pages and Pipedrive while adding more functionalities was beneficial and outweighed the cons. This puts us in a good position to walk other customers through the process correctly and have longer-term contracts with them.
Cons
Onboarding and set-up. We underestimated all that would be needed to get this up and going and likely they know the challenges a company can face. I'd imagine that hinders sales but they should really let a user know the team and tasks to consider/ required based on the company size.
Lead Gen & CRM (formerly SharpSpring) FAQs
Below are some frequently asked questions for Lead Gen & CRM (formerly SharpSpring).Q. What type of pricing plans does Lead Gen & CRM (formerly SharpSpring) offer?
Lead Gen & CRM (formerly SharpSpring) offers the following pricing plans:
- Starting from: US$449.00/month
- Pricing model: Subscription
- Free Trial: Available
"Lead Gen & CRM (formerly SharpSpring) pricing starts at $449/month. Please contact Constant Contact directly for further pricing information.
Q. Who are the typical users of Lead Gen & CRM (formerly SharpSpring)?
Lead Gen & CRM (formerly SharpSpring) has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lead Gen & CRM (formerly SharpSpring) support?
Lead Gen & CRM (formerly SharpSpring) supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish, Turkish
Q. Does Lead Gen & CRM (formerly SharpSpring) support mobile devices?
Lead Gen & CRM (formerly SharpSpring) supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Lead Gen & CRM (formerly SharpSpring) integrate with?
Lead Gen & CRM (formerly SharpSpring) integrates with the following applications:
123FormBuilder, 1CRM, AB Tasty, Accelo, Acuity Scheduling, Adobe Commerce, Agile CRM, Aircall, Alchemer, Basecamp, BigCommerce, Bitrix24, ClickTime, Close, Concrete CMS, Connexys Recruiting Software, Constant Contact, Contactually, Content Hub, Dealer.com, Direct Mail, Dotdigital, Dropbox Business, Drupal, Easy Projects, Efficy CRM, Ektron, Elcom CMS, Eventbrite, FluidSurveys, Formstack Forms, FreshBooks, Freshdesk, FullContact, Geckoboard, Getsitecontrol, Gmail, GoTo Meeting, Google Ads, Google Analytics 360, Google Calendar, Google Contacts, Gravity Forms, Groove, HappyFox Help Desk, Help Scout, InsideView, Insightly, Instapage, Interaction Studio, Intercom, Jimdo, Joomla, Jotform, Kentico, Kibo Personalization - archived, Klipfolio, Kommo, LeadMaster, Litmus, LiveAgent, Livestorm, Mailchimp, Meta for Business, Myphoner, NationBuilder, OnePageCRM, Operations Hub, Optimizely, PayPal, Pipedrive, Pipeline CRM, Pipeliner CRM, PrestaShop, ProjectManager.com, Propeller CRM, QuickBooks Online Advanced, Quickbooks Online, Quote Roller, Saasu, Salesforce Sales Cloud, SendGrid, Sendible, Shopify, Slack, Squarespace, Stripe, SugarCRM, Sumo, SurveyMonkey, Teamleader, Teamwork Desk, Todoist, Twitter/X, Typeform, Unbounce, UserEcho, UserVoice, VWO Testing, Viddler, Vtiger CRM, Webex, Webtrends, Weebly, Wisepops, Wistia, WooCommerce, WordPress, Workbooks, Wrike, Wufoo, YouCanBook.me, Zapier, Zendesk Sell, Zendesk Suite, Zenkit, Zoho Books, Zoho CRM, Zoho Connect, mailparser.io, noCRM.io, vBulletin
Q. What level of support does Lead Gen & CRM (formerly SharpSpring) offer?
Lead Gen & CRM (formerly SharpSpring) offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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