HubSpot CRM
About HubSpot CRM
HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling. HubSpot CRM enables teams to take care of all the little details, including logging emails, recording calls, and managing data in an intuitive manner therefore freeing up valuable selling time in the process.
Teams can get an up-to-the-minute view of the entire sales funnel on a clean, visual dashboard. Users can sort deals won and lost, appointments scheduled, and contracts sent over any time period, and track performance against quotas. It allows operators to sort deals by name, owner, amount, or stage with custom filters for actionable intel in a fraction of the time.
HubSpot CRM lets stakeholders track customer interactions automatically, in an email, across social media, or on a call. Teams can sync the system with Gmail or Microsoft Outlook using HubSpot Sales, and capture every call, email, or meeting as it happens. Every interaction with a lead is stored in a tidy timeline, including calls, emails, meetings, and notes. Sync up with HubSpot Marketing to know which content leads have consumed in order to personalize the approach.
Pricing starting from:
US$20.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of HubSpot CRM
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$20.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of HubSpot CRM: 87
Alternatives
Salesforce Marketing Cloud
Microsoft 365
Salesforce Service Cloud
Kit
Reviews
Already have HubSpot CRM?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Best For Scaling Small Business RevOps
Reviewed on 15/02/2024
We are excited to keep trying new features on HubSpot that continue to augment our marketing and...
We are excited to keep trying new features on HubSpot that continue to augment our marketing and sales processes. Our team is gearing up this first quarter to implement there new AI integration into our business processes, excited for the year ahead!
Pros
There are so many features that have been added on throughout the last few years, and we think AI is going to augment that. The most important process is moving leads down the pipeline for us with different automations, and assigning different team members self-qualified leads that can book calls through the HubSpot calendar.
Apart from automations we are also very happy with how the Hubspot chat features connects to other social networks, critical for connecting leads to sales and customers to support.
Cons
Lead capture feature isn't as flexible as other form competitors like TypeForm, it would be nice to have a component that didn't initially overwhelm visitors with the input fields.
Alternatives Considered
Salesforce StarterReasons for Choosing HubSpot CRM
More functions that integrated into our tech stack ecosystem available on Hubspot.Switched From
PipedriveReasons for Switching to HubSpot CRM
Easy of use compared to having a consultant set up SalesForce for us.- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
All-in-one toolbox for marketing, sales, and customer service
Reviewed on 09/03/2025
The free CRM is a great starting point, honestly, and it makes managing contacts and deals super...
The free CRM is a great starting point, honestly, and it makes managing contacts and deals super easy. What I really like is how they've got everything connected; you can see how your marketing efforts are directly impacting sales, which is super helpful. Plus, their automation features are a lifesaver for repetitive tasks. But, and this is a big but, it can get pricey. Like, really pricey, especially as you need more advanced stuff. And sometimes, it feels like it's a bit too much if you're not using all the tools they offer. Also, some of the more complex workflows can get confusing if you're not super tech-savvy. Overall, it's powerful, but you've gotta make sure it fits your needs and budget.
Pros
its user-friendly interface, the availability of a free CRM, and its powerful automation capabilities that streamline various business processes. It's an all-in-one platform that allows for seamless integration of marketing, sales, and service efforts, providing a holistic view of customer interaction
Cons
certain advanced functionalities are limited, and if a company does not utilize the full suite of Hubspot tools, the cost of the system may out weigh the benefits. Also, there have been complaints about the complexity of some of the higher end work flows.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
HubSpot - Good Sales and Comms Tool but Limited for Small Businesses
Reviewed on 22/10/2024
Pros
Its centralised communication and sales journey tools
Cons
It's constantly changing without notification and seemingly aimed at large businesses, leaving small businesses with a disjointed experience and support.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
HubSpot CRM is changing our business
Reviewed on 21/11/2024
It's very positive - it really is a wrap-around tool for someone who is in a sales and service role...
It's very positive - it really is a wrap-around tool for someone who is in a sales and service role in a small business
Pros
There are new features being added all the time, the training is generally good!
Cons
It doesn't always interact well with other pieces of software (i.e., its plug ins can be buggy sometimes.)
Reasons for Switching to HubSpot CRM
HubSpot did 95% of what we needed and we found plenty of support from them and third-party support- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Hubspot is overall great!
Reviewed on 02/03/2025
My overall experience has been great. While I have been on the receiving end of some service...
My overall experience has been great. While I have been on the receiving end of some service disruptions, Hubspot makes sure to communicate that an issue is actively occurring.
Pros
I have like workflows the most within HubSpot. They have been lifesavers for our current customer support/success operations. Allowing us to easily have contacts enrolled into a workflow that does an action. It has allowed so much flexibility and Hubspot is constantly refining workflows, adding additional features.
Apart from the generic contact and company management and tracker side of Hubspot. Workflows has the been the most impactful. They do also have a great amount of integrations!
Cons
Despite the overall good communication of service disruptions mentioned in my overall experience, they do always end up causing road blocks in proceeding with work. I do believe that the reports could grow more. Unless I am missing something, it would be very nice to be able to factor office hours within the reports and myself and my colleagues have been unable to find out how to make that happen. Doing so would give us accurate reports across the board.
HubSpot CRM FAQs
Below are some frequently asked questions for HubSpot CRM.Q. What type of pricing plans does HubSpot CRM offer?
HubSpot CRM offers the following pricing plans:
- Starting from: US$20.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
More advanced CRM functionality is available as part of premium Sales Hub products.
Q. Who are the typical users of HubSpot CRM?
HubSpot CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does HubSpot CRM support?
HubSpot CRM supports the following languages:
English, French, German, Japanese, Portuguese, Spanish
Q. Does HubSpot CRM support mobile devices?
HubSpot CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HubSpot CRM integrate with?
HubSpot CRM integrates with the following applications:
123FormBuilder, AWeber, Accelo, Act!, ActiveCampaign, ActiveDEMAND, AdRoll, Aircall, AllClients, AnyMeeting, Asana, AskNicely, Atomic AI, Attribution, Azuqua, Batchbook, Bedrock Data, Benchmark Email, Bidsketch, BigContacts, Bitrix24, Brevo, BrightInfo, Brightcove, Calendly, CallRail, Campaign Monitor by Marigold, Capsule, Ceros, Chargebee, ChartMogul, ClearVoice, ClickUp, ClientPoint, Clio, CompanyHub, ConnectWise PSA, Constant Contact, Contactually, Copper, Creatio CRM, Cyfe, Dasheroo, DataHero, Databox, Datanyze, Direct Mail, Dotdigital, Drift, Drip, Dropbox DocSend, Dropbox Sign, EASE, EZ Texting, Efficy CRM, Emma by Marigold, Eventbrite, Formstack Forms, FreshBooks, Freshsales, Front, FullContact, GetResponse, Getsitecontrol, Gmail, GoTo Webinar, Google Calendar, Google Contacts, Google Forms, Google Workspace, Gravity Forms, Groove, Grow, Help Scout, Highrise, Hotjar, HubSpot Marketing Hub, HubSpot Sales Hub, Ignition, Infer, Insightly, Instapage, Intercom, Invoca, Join.Me, Jotform, Justuno, Keap, Kissmetrics, Kixie PowerCall, Klips, Kommo, Kustomer, LeadDyno, LeadGnome, LeadMaster, LeadsBridge, Less Annoying CRM, LinkedIn for Business, LiveChat, LiveHelpNow, Livespace, Lucky Orange, MailUp, Mailchimp, MailerLite, Marketo Engage, Membrain, Meta for Business, Microsoft 365, Microsoft Excel, Microsoft Outlook, MoData Suite, Mojo Helpdesk, Myphoner, Nimble, Nutshell, Olark, OnceHub, OnePageCRM, Operations Hub, Ortto, Outreach, PandaDoc, Paycove, PersistIQ, PhoneWagon, Pipedrive, Pipeline CRM, Pipeliner CRM, Podio, PowToon, Privy, Proposify, Pure Chat, QuickBooks Online Advanced, Qwilr, Recurly, Referral Rock, Robly, SalesSeek, Salesflare, Salesforce Marketing Cloud Account Engagement, Salesforce Service Cloud, Salesmate, Semrush, SendGrid, ServiceM8, Shopify, Skyvia, Slack, Slemma, Smartling, Stitch Labs, Stripe, SugarCRM, SurveyMonkey, Taboola, Teamgate, Teamleader, Teamwork Desk, Teamwork.com, Toky, TractionNext, Trello, Twilio, Typeform, Uberflip, Unbounce, Vidyard, Viewbix, Vtiger CRM, Wave, Wishpond, Wistia, WooCommerce, Woopra, WordPress, Workbooks, WorkflowMax, Workplace from Meta, Wufoo, Xero, Zapier, Zendesk Sell, Zendesk Suite, Zoho Analytics, Zoho Books, Zoho CRM, Zoho Invoice, Zoom Workplace, Zoomph, dotloop, noCRM.io, weclapp
Q. What level of support does HubSpot CRM offer?
HubSpot CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for HubSpot CRM.
Task Management Software
