Square Appointments

Square Appointments

Online scheduling and appointment calendar software

4.5/5 (100 reviews)

Square Appointments Overview

Square Appointments is an online appointment scheduling software through which clients can book, reschedule and cancel appointments. The appointment calendar is quite interactive and displays the available times clearly in button form beneath it. The administrative portal shows clear directions to set up various appointment types along with vacant time slots.
The software allows clients to set their own appointments, but staff can also access it from within the office to schedule meetings. It can work with multiple users and a group calendar so that every user can see everyone's schedule. Though the scheduler itself cannot be embedded into the user website, users can still generate a booking button that can be used to redirect clients to the user’s online booking website.

Pricing

Starting from
US$30.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Square Appointments Reviews for UK Users

Overall rating
4.5/5
86% positive reviews
69
Excellent
17
Very good
11
Average
0
Poor
3
Terrible
Vesta G.

Excellent saas

Used Daily for 6-12 months
Reviewed on 23/08/2016
Review Source: Capterra

This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.

Pros

-have customers pre-pay for appointments
-manage multiple types of appointment and multiple employees
-fine tune cancellation periods
-charge cancellation fees
-useful analytics

Cons

-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10
Denise J.

Professional Edge

Used Daily for 2+ years
Reviewed on 15/11/2018
Review Source: Capterra

My business is a referral based appointment only business. I have tried two other online schedule systems prior to square. Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us. Since Square not only has my appointment calendar run like a well oil machine but I have been able to add therapists and because it’s so interactive I am able to now schedule for a massage client who would like to try a facial. Also, it is extremely easy to adjust the services to allow for monthly specials.

Pros

Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.

Cons

I really haven’t found anything I don’t like with this system. Extremely pleased

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Cory M.

Loving it!

Used Daily for 2+ years
Reviewed on 16/08/2016
Review Source: Capterra

I love using square appointments. It is easy and convenient. Changes are quick and patients love the reminders.

Pros

I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.

Cons

I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Amazing

Used Daily for 1+ year
Reviewed on 09/01/2019
Review Source: Capterra

It's a really easy program and I love using it.

Pros

It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!

Cons

I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jaree W.

Great Product!

Used Daily for 1+ year
Reviewed on 08/08/2016
Review Source: Capterra

This is a wonderful product. It makes owning a small business very doable. Most companies only offer of part of what square offers all in one package. They are easy to communicate with but rarely need to do so. I also like that if you don't want some of the services you have the option not to pay for them if you do not need that service.

Pros

I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.

Cons

Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Square Appointments Pricing

Starting from
US$30.00/month
Pricing options
Free Trial
Subscription
Value for money

1 user: $30 per month
2-5 Users: $50 per month
Unlimited users: $90 per month

Square Appointments Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Calendar Management
  • Electronic Payments
  • Mobile Integration
  • Reminders
  • Third Party Integration

  • Activity Tracking
  • CRM Integration
  • Custom Fields
  • Customer Database
  • Customisable Branding
  • Customisable Reporting
  • Customisable Templates
  • Data Import/Export
  • Email Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration

Additional information for Square Appointments

Key features of Square Appointments

  • 24/7 online booking for clients
  • Accounting software integration
  • Automatic notifications
  • Booking widgets
  • Built-in POS
  • Calendar sync with Google
  • Can be integrated with Google Calendar
  • Customer appointment / transaction history
  • Customer email reminders
  • Customer history
  • Customer loyalty program
  • Electronic payments
  • Interactive appointment calendar
  • Inventory management
  • Mobile app provides real-time scheduling access on iPhone
  • Multi-location
  • Online appointment scheduling
  • Online booking
  • Open API
  • Permission management
  • Real time notifications
  • Reminders
  • Signature capture
  • Square & mobile dashboard
  • Staff management
  • Text message alerts

Benefits

Users can add a booking button to their email and then embed the Square Appointments widget directly on their website.

Appointment scheduling can be automatically synced with Google Calendar.

Customers can view appointment availability and then book or reschedule their appointment online.

Businesses can control their cancellation policy by setting up a timeframe for late cancellations and applying fee for last-minute cancellations or no shows.

Other key benefits include customer email reminders, text message alerts, customer history and mobile dashboard.

The Square Appointments mobile app provides real-time scheduling access on iPhone, so that users can accept appointments, access customer information and complete sales.

Square Appointments FAQs

Below are some frequently asked questions for Square Appointments.

Q. What type of pricing plans does Square Appointments offer?

Square Appointments offers the following pricing plans:

Starting from: US$30.00/month

Pricing model: Subscription

Free Trial: Not Available

1 user: $30 per month
2-5 Users: $50 per month
Unlimited users: $90 per month

Q. What are the main features of Square Appointments?

Square Appointments offers the following features:

  • 24/7 online booking for clients
  • Accounting software integration
  • Automatic notifications
  • Booking widgets
  • Built-in POS
  • Calendar sync with Google
  • Can be integrated with Google Calendar
  • Customer appointment / transaction history
  • Customer email reminders
  • Customer history
  • Customer loyalty program
  • Electronic payments
  • Interactive appointment calendar
  • Inventory management
  • Mobile app provides real-time scheduling access on iPhone
  • Multi-location
  • Online appointment scheduling
  • Online booking
  • Open API
  • Permission management
  • Real time notifications
  • Reminders
  • Signature capture
  • Square & mobile dashboard
  • Staff management
  • Text message alerts

Q. Who are the typical users of Square Appointments?

Square Appointments has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Square Appointments support?

Square Appointments supports the following languages:

English

Q. What type of pricing plans does Square Appointments offer?

Square Appointments has the following pricing plans:

Subscription

Q. Does Square Appointments support mobile devices?

Square Appointments supports the following devices:

iPhone, iPad

Q. What other apps does Square Appointments integrate with?

Square Appointments integrates with the following applications:

Google Calendar, ReminderCall.com, Smith.ai Live Website Chat, Square for Retail

Q. What level of support does Square Appointments offer?

Square Appointments offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials