About Virtuagym

What makes Virtuagym so special?

Combining the latest in cloud-based technology with expert fitness and industry knowledge, Virtuagym is a platform built from the ground-up for ambitious businesses.

Fitness software that oozes usability, Virtuagym has created an all-in-one solution that opens new revenue streams, reduces administration time and ultimately provides the perfect platform to take your fitness business to the next level.

With a wide range of functionalities, like gym entry check-in systems, automated billing, nutrition, workout planning, management and more, Virtuagym is adaptable to enterprises of all shapes and sizes.

Want to keep your gym’s revenue going? Then check out PRO+, a revolutionary turnkey digital membership solution. Stay connected to your members via a personalized app, combine in-facility training with digital on-demand workout videos, and more.

But that’s not all, the world of Virtuagym is yours to explore. Book a free demo on our website!

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Virtuagym

  • Users can create branded invoices, and accept payments via cash, credit cards, direct debit, and wire transfer.

  • The member retention dashboard allows users to see the number of active members, new subscriptions and unsubscribed clients, across different time periods, and calculations and visualizations for business growth, client retention rates and expected customer lifetime.

  • Users can filter members based on when their membership ends, by those without current memberships, or those who have been inactive, to target specific groups.

  • Support for credit-based accounts allows users to set up multiple credit-based services, such as classes, solariums, or personal training sessions, with credits automatically deducted every time a member uses any one of these.

  • The integrated check-in system allows users to monitor member access, with RFID card or key tag scan-in, and options for credit deductions and check-out requirements.
  • Business size

    S M L

    Deployment

    • Cloud-based
    • On-premise

    Countries available

    Austria, Belgium, Canada, Switzerland, Germany, Spain, France, United Kingdom, Ireland, Luxembourg, Netherlands, United States

    Supported Languages

    Dutch, English, French, German, Greek, Italian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Virtuagym Software - Manage your business with all the functionalities you need.
    Virtuagym Software - Improve your clients' nutrition habits.
    Virtuagym Software - Help your members and grow your business through our customizable mobile app with your own branding, logo, and colors!
    Virtuagym Software - Discover a revolutionary, turnkey digital membership and engagement solution for gyms, health clubs, and fitness studios. Stay connected to your members via a personalized app!
    Virtuagym Software - Meet the complete software solution for your gym. Cover coaching, membership management, health tracking, and scheduling from an easy-to-use mobile app.
    View 6 more
    Virtuagym video
    Virtuagym Software - Manage your business with all the functionalities you need.
    Virtuagym Software - Improve your clients' nutrition habits.
    Virtuagym Software - Help your members and grow your business through our customizable mobile app with your own branding, logo, and colors!
    Virtuagym Software - Discover a revolutionary, turnkey digital membership and engagement solution for gyms, health clubs, and fitness studios. Stay connected to your members via a personalized app!
    Virtuagym Software - Meet the complete software solution for your gym. Cover coaching, membership management, health tracking, and scheduling from an easy-to-use mobile app.

    Features

    Total features of Virtuagym: 120

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Application Management
    • Appointment Management
    • Appointment Scheduling
    • Attendance Management
    • Attendance Tracking
    • Automated Scheduling
    • Belt Ranking Classification
    • Billing & Invoicing
    • Billing Portal
    • Calendar Management
    • Calendar/Reminder System
    • Capacity Management
    • Class Management
    • Class Scheduling
    • Client Management
    • Client Portal
    • Client Profiles
    • Confirmation/Reminders
    • Contact Database
    • Contact Management
    • Contingency Billing
    • Contract/License Management
    • Credit Card Processing
    • Customer Database
    • Customisable Branding
    • Customisable Invoices
    • Customisable Templates
    • Document Management
    • Document Storage
    • Dues Management
    • Dunning Management
    • Electronic Payments
    • Employee Portal
    • Employee Scheduling
    • Enrollments/Onboarding
    • Event Calendar
    • Event Management
    • Event Scheduling
    • Exercise Library
    • Facility Scheduling
    • Financial Management
    • Fitness Assessments
    • Fitness Plan
    • For Dance Studios
    • For Martial Arts
    • For Yoga/Pilates Studios
    • Forecasting
    • Gamification
    • Goal Setting / Tracking
    • Group Scheduling
    • Health Coaching
    • Health Monitoring
    • Hybrid Trainer
    • Instructor Management
    • Interaction Tracking
    • Internal Chat Integration
    • Inventory Management
    • Inventory Tracking
    • Invoice Creation
    • Invoice History
    • Invoice Management
    • Lead Generation
    • Lead Management
    • Lead Qualification
    • Leave Tracking
    • Life Coaching
    • Marketing Automation
    • Member Communication
    • Member Database
    • Member Directory
    • Member Portal
    • Member Types
    • Membership Management
    • Membership Renewals
    • Mobile Access
    • Mobile App
    • Monitoring
    • Multi-Currency
    • Multi-Location
    • Nutrition Program
    • Online Booking
    • Online Invoicing
    • Online Payments
    • Online Registration
    • Online Trainer
    • Order Management
    • Payment Processing
    • Performance Metrics
    • Point of Sale (POS)
    • Program Management
    • Progress Tracking
    • Project Management
    • Real Time Reporting
    • Real-time Scheduling
    • Recurring/Subscription Billing
    • Registration Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Sales Pipeline Management
    • Sales Reports
    • Scheduling
    • Segmentation
    • Self Check-in/Check-out
    • Sport Coaching
    • Staff Management
    • Student Management
    • Task Management
    • Team Management
    • Third Party Integrations
    • Time & Expense Tracking
    • Vendor Management
    • Visitor Management
    • Website Integration
    • Workflow Management
    • eCommerce Management

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    Glofox

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    Reviews

    Overall rating

    3.7 /5
    (199)
    Value for Money
    3.6/5
    Features
    3.7/5
    Ease of Use
    3.7/5
    Customer Support
    3.8/5

    Already have Virtuagym?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 199
    Oliver
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    BUSINESS PLANNING AND CUSTOMER SUPPORT

    Reviewed on 20/08/2018

    My business model required a software where we can prescribe and schedule exercise for business...

    My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

    Pros

    The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market.

    The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription.

    Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

    Cons

    In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

    Response from Virtuagym

    Hi Oliver,

    Thank you so much for your amazing review and the time you took to write it!

    We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future!

    If you have any more feedback for us, please do not hesitate to reach out to us via chat or email!
    - Anna, Virtuagym Client Success Department

    Senne
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Review Virtuagym

    Reviewed on 28/07/2022

    Good

    Good

    Pros

    Moving exercises, clear for the clients when they repeat a workout

    Cons

    The way the workouts do not always appear in the clients 'beweegkalender'

    Valarie
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great for clients, not yet great for the business end

    Reviewed on 29/07/2020

    We were super excited when we found this software, and thought it could do everything we needed....

    We were super excited when we found this software, and thought it could do everything we needed. But as we got into the set up and transferring from our old system it was honestly a bit of a let down. It is a better experience for our clients and that is why we are sticking with it but really hope to see some development on the back end side of it so it allows us to more easily run our business.

    Pros

    The customer side of this is great. Being able to adjust the app as we want and the ability to program for clients right in the app is awesome. We are getting great reviews from our clients.

    Cons

    The business side of things need some work. There are very simple functions that the system can not yet do like; limit sale of a membership, integrate scheduling types (appointments, classes, enrollments), adjust membership and invoice dates (after expiry, adjusting payment processing...), payroll report function. It makes it a lot harder on our end to manage our business.

    Alternatives Considered

    Mindbody and Zendesk

    Reasons for Choosing Virtuagym

    We were not happy with the price increases of MB and the current functionality

    Switched From

    Mindbody

    Reasons for Switching to Virtuagym

    We THOUGHT it would do everything we needed and was some bonuses on the client side.

    Response from Virtuagym

    Dear Valarie,

    Thank you for sharing your Virtuagym experience!

    We're glad to hear that our all in one solution has allowed your business to connect with your members while driving engagement and revenue.

    Also, your feedback is very relevant to us as we continue to strive to become the most complete and functional solution for our clients.

    Let us remind you to reach out whenever you need us by emailing our support team at [email protected] we'll make sure to address all questions and keep in mind any suggestions you may have to improve the system overall.

    With warm regards,

    Your Virtuagym family!

    Makis
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great application

    Reviewed on 28/07/2022

    Pros

    the mobile application is very user friendly and the portal is stable with almost no downtimes

    Cons

    there are few bugs regarding member's activity and also with the time that notifications are sent

    Amy
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    The WORST Customer Service ever....but really good App based system for workout tracking

    Reviewed on 08/01/2020

    I was attracted to them for their features, which I have not found a comparable replacement (maybe...

    I was attracted to them for their features, which I have not found a comparable replacement (maybe I'll will try programming my own in the future), but honestly, it is never going to be a one-stop shop as I was hoping with the way their system is going. I absolutely DREAD talking to their customer support system as they are very ignorant and stubborn about their policies, I think there have been a few people [SENSITIVE CONTENT HIDDEN] who have been understanding of our issues and actually tried to help. Everyone else seems to think that our problems are not their problem, and don't really take the time to truly understand their own software. Payment system is absolute crap, you're better off using a different system like Stripe or Square. Their scheduling went down for a whole day and all we got was a "SORRY" e-mail. I mean...our customers were unable to book for a whole day which is several hundred dollars in revenue and that's all you can say? We switched to a different booking software when that happened. But I will most likely keep virtuagym for the fun features they have like the workout tracking and such (and also because I am inadvertently locked in for a 1-year contract that was never fully explained and keeps increasing because no one will take the charges off....yay.)

    Pros

    Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things.

    Cons

    Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely dismal. From day 1, I felt like I was explaining to their support how their system worked. They have no idea what is going on and they basically give you 2 30 min phone calls and expect you to figure it out on your own (when they can't even figure it out). I wanted to setup a system that allowed for different credits and booking based on levels and their onboarding specialist asked me during our first phone call "What software did you switch from and why?" I explained that I switched from WellnessLiving and what I liked about them and person managing our account told me "Well maybe you should have stuck with them."

    They have an difficult system for trying to reach anyone to answer your questions. They use Zendesk, which is both incredibly confusing as it goes into (how I understand it) a central e-mail system which can take them 1-3 days to get back to you. At which point, they respond with very unhelpful advice or flat out ignorance. Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square.

    Alternatives Considered

    Perfect Gym, Glofox, Vagaro, Acuity Scheduling and Mindbody

    Reasons for Choosing Virtuagym

    Needed more interactive community features and better integration with other products.

    Switched From

    WellnessLiving

    Reasons for Switching to Virtuagym

    Price point and available features, including integrated community and workout trackers

    Response from Virtuagym

    Dear Amy,

    We are glad to hear that you are enjoying the Tracking and the Community modules of our system but are devastated to hear that you had such negative experience with the service that you had received.

    We would love to reach out to you and see how we can improve the situation. Please check your in-box :)

    Showing 5 reviews of 199 Read all reviews

    Virtuagym FAQs

    Below are some frequently asked questions for Virtuagym.

    Virtuagym offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Pricing information is available on enquiry.

    Virtuagym has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Virtuagym supports the following languages:

    Dutch, English, French, German, Greek, Italian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish

    Virtuagym supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Virtuagym integrates with the following applications:

    Adyen, GitHub, Mailchimp, Matrix, Meta for Business, PayPal, Paysafe, Twitter, Xplor Gym

    Virtuagym offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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