accesso ShoWare
About accesso ShoWare
The accesso ShoWare ticketing suite is a PCI-certified cloud-based ticketing system for live events of all kinds, with powerful tools for general admission and reserved seat ticketing.
Sell more tickets and showcase your brand with this highly-customizable, white-label platform with over 40 areas for custom messaging. Drive more revenue and increase ROI with features like donations, bundles, dynamic pricing, and the ability to set your own fees.
Build loyal customers with robust Customer Relationship Management features that help you better understand your audience and market to them. Gain insights into the patron journey with over 70 reports, created targeted email campaigns and more.
Plus, enjoy a variety of built-in features designed with social distancing in mind.
The accesso ShoWare platform is intuitive and easy-to-use for your staff and patrons alike, and help is only a call or email away with 24/7/365 Customer Support and a dedicated Client Services Manager.
Pricing starting from:
US$1.00
- Free Version
- Free Trial
- Subscription
Key benefits of accesso ShoWare
COVID-19 updates:
- Users can now sell tickets to live streaming events through an integration with WOWZA.
- Spaced seating features help keep your guests safe and makes it easier to follow CDC guidelines.
- Patron Credits allow your venue to refund ticket sales to an individual credit, as an alternative to direct refunds.
- The system includes templates to use for contact tracing.
- Special messaging provides more room for you to notify guests about updates and important protocol.
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Sell more tickets with intuitive eCommerce storefronts, engaging and customizable ticketing pages, flexible packages and real-time seat selection.
Increase ROI with features like dynamic pricing, bundles, an optional call center, donations, memberships, group sales and more.
Integrated access control systems prevents double scanning of tickets at different entry points, and allow for re-entry by scanning tickets in and out.
Clients can set their own fees, including convenience fees, facility fees, order processing fees, and delivery fees, and either include these in the ticket price, or show them separately.
The accesso ShoWare solution captures sales and contact information from every ticket purchase, which users can then access directly. Guest checkout is also available.
Users can create an unlimited number of venues and seat map configurations, both of which can be copied and edited.
Streamline email marketing with targeted segmentation tools and the ability to schedule and send emails directly from your ticketing system.
Understand the patron journey with over 70 reports that give you the business insights you need to optimize your operations.
Add on our optional call center support service to help reduce the strain on your event or box office staff. Agents are highly trained to sell tickets and provide excellent support to your customers.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Countries available
Brazil, Canada, Mexico, United Kingdom, United States
Supported Languages
English, Portuguese, Spanish
Pricing starting from:
US$1.00
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of accesso ShoWare: 59
Alternatives
Tix
Showpass
Accelevents
Beyonk
Reviews
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- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to train volunteers and to pull reports. Gets the information I need.
Reviewed on 17/11/2017
knowing that our sales are being recorded in a safe and secure method.
knowing that our sales are being recorded in a safe and secure method.
Pros
Ease of use. Friendliness and helpfulness of support and sales teams. Much better reports from the old system we used prior to conversion. More flexibility for online offers. Much better response from our clients on the ease of use during online purchases. Better subscription processes. When I discover a "bug" in a procedure, the team is there to help resolve the issues. Flexibility of changing things on the fly. The support team is always willing to put in our suggestions we might have to improve the system when we might find things that others might be able to use as well.
Cons
With every system I have used in my 30 years in the ticketing industry there are always things that one would wish the new system to do. Some ideas coming from other systems, to others coming from volunteers, staff and administration asking if the system can do "this". After working on several different platforms, I know there is not a perfect system that can accommodate every need. Being a non-profit organization with limited funds it is sometimes too expensive to customize reports which results in having to run several reports to get all the information that I need and combine them into one for the administration, but I appreciate the reports are there that give me the information I need.
Response from accesso
Hello Steve,
Thank you for taking the time to review us on Capterra! We are glad that you find our accesso ShoWare solution easy to use, and it's great to hear that your patrons are enjoying it as well! Thanks again for sharing.
- accesso
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Ticket Software I Have Ever Used!
Reviewed on 07/10/2017
User-friendly, easy to navigate, up to date software, great upgrades, amazing customer service.
User-friendly, easy to navigate, up to date software, great upgrades, amazing customer service.
Pros
I have used many different ticketing softwares in my career, and Showare is by far the most user friendly...both for our end of things and for our patrons. After moving to Showare, we saw a 50% increase in internet sales, and our patrons actually commented what a great upgrade it was. I also like how quickly I can build shows and get them on sale to the public. Being on constant time restraints, it's nice to have so many quick capabilities. Perhaps the best thing about Showare is the client services team. Any question or issue is resolved incredibly fast. Sometimes we don't even know of an issue, and it's already remedied, and we are made aware ASAP. They take wonderful care of us and listen to all of our questions and ideas.
Cons
When we first decided on Showare, there were a few reports and capabilities that Showare did not perform, that we were used to having. Instead of turning us away, they listened to us and helped us create a new report for our needs. Additionally, there have been things that we thought would be great additions to the system, not only for us, but to other venues as well. A few upgrades later...there they were!
Response from accesso
Hi Amber,
Thank you for your review! We're so thrilled to hear that you are enjoying the revenue-driving features of our accesso ShoWare solution and that our client services team is taking such great care of you. It's great to see that your own patrons enjoy using the solution, too. Thanks again for sharing.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great Customer Service Team, Still Making Improvements to the Software
Reviewed on 29/06/2021
Pros
The customer service team at ShoWare is very quick and willing to help work through any issues.
Cons
The software is not very intuitive, it requires a lot of trial and error to learn best practices, but the team is always willing to add improvements.
Response from accesso
Hello Courtney, Thank you for your review! We're glad to see that you are receiving great support from our team and would love to help you get more comfortable with the platform. Please feel free to contact us if we can help! We also have resources on our website at accesso.com/learn. Thanks again for taking the time to share!
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Stellar Support
Reviewed on 24/06/2021
We could not be happier with the support of our incredible ShoWare rep, [SENSITIVE CONTENT]. She...
We could not be happier with the support of our incredible ShoWare rep, [SENSITIVE CONTENT]. She always responds in a timely manner and if she is out we always have a response from a college of hers to check-in and be sure we have what we need. They are incredibly attentive and helpful.
Pros
ShoWare is easy to teach to box office staff and offers a lot of features in the back end with reporting and system configuration. We were impressed with how much we could adjust to support virtual programming during the pandemic and appreciate new features like socially distanced seating maps. More than anything we are so grateful for the incredible support we always get from our ShoWare representative. The knowledgebase is a wonderful resource and the support center tracks all past inquiries, so that serves as a great resource too. Overall we have been very happy with ShowWare.
Cons
At times there are some aspects of the patron experience that we wish were a bit easier, like bolder messaging to help lead them through the online purchasing experience. Though we do appreciate the option to customize our own messaging to help with specific issues we see coming up for multiple patrons.
Response from accesso
Hi Darcie, Thank you for your review! We are glad to see that you found it easy to adjust your ticketing to support different programming during the pandemic-- and especially, that you are happy with your client services manager! We will take your suggestions back to our product team, and if there are others that you have, please don't hesitate to let us know.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of use paired with helpful and genuine customer service.
Reviewed on 30/11/2018
We our very pleased with the software and appreciate the team at accesso ShoWare! Items such as...
We our very pleased with the software and appreciate the team at accesso ShoWare! Items such as setting up multiple dynamic pricing changes in advance and being able to hit "enter" after a keyword search (which might seem minor) are small pieces of continuous upgrades that are huge time savers and continue to grow our excitement for the product.
Pros
Being new to the industry 4.5 years ago, accesso ShoWare is the only ticketing software I have used, and I couldn't imagine using anything else! Box Office associates and patrons alike find it very easy to navigate. After our venue decided to make some big changes to the seat numbering over the summer, our client services rep was very thorough and patient in helping me navigate through the process. What could have been a cumbersome project was made much easier due to his efforts.
Cons
A lot of patrons forget passwords/change email addresses, etc. and create new accounts instead updating their current account(s). I would love to be able to merge duplicate patrons accounts together.
Response from accesso
Hi Amanda, Thank you for your review! We're glad to see that our continuous user experience improvements are making a difference in your day-to-day operations -- we're huge fans of saving time, too! If you have ideas for other features please don't hesitate to reach out.
accesso ShoWare FAQs
Below are some frequently asked questions for accesso ShoWare.Q. What type of pricing plans does accesso ShoWare offer?
accesso ShoWare offers the following pricing plans:
- Starting from: US$1.00
- Free Trial: Available
Pricing is available on enquiry.
Q. Who are the typical users of accesso ShoWare?
accesso ShoWare has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does accesso ShoWare support?
accesso ShoWare supports the following languages:
English, Portuguese, Spanish
Q. Does accesso ShoWare support mobile devices?
accesso ShoWare supports the following devices:
Q. What other apps does accesso ShoWare integrate with?
accesso ShoWare integrates with the following applications:
EMMA, GoodData, Google Analytics 360, Meta for Business
Q. What level of support does accesso ShoWare offer?
accesso ShoWare offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for accesso ShoWare.
