TherapyNotes, LLC

TherapyNotes, LLC
About TherapyNotes, LLC
As the most trusted web-based practice management and electronic health records (EHR) software for behavioral health with thousands of active customers and unlimited phone and email support, TherapyNotes helps mental health practitioners and clinicians manage their workflows and administrative tasks. The software offers a variety of features including a client/patient portal, appointment scheduling, psychotherapy and medication management notes, electronic claims and remittance with ERA payment posting, and patient records management. It is suitable for psychotherapzy, psychiatry, counseling, social work and other behavioral health practices of all sizes, including solo and group practices. TherapyNotes also supports practices that have multiple locations, as well as clinicians who need access to records outside of their home office.
TherapyNotes provides automatic to-do lists after each appointment that streamline user’s daily workload ensuring that you complete your treatment plans, sign unsigned notes, follow up with patients, or contact the patient's PCP, in addition to many other helpful reminders. You'll never forget to do a note! TherapyNotes also ensures that patients do not miss appointments since it sends automatic email, text or phone reminders. Users can also sync their schedule with Google calendar, iCal, Outlook or any other compatible calendar software. TherapyNotes supports the creation and storage of electronic medical records including intake notes, treatment plans, psychological evaluations and progress notes. Notes come with drop-down menus and click boxes to allow for speedy input. These notes are encrypted and backed-up, and can be downloaded as PDF files. TherapyNotes billing tools streamline billing procedures and support electronic claims, billing reports, patient statements and credit card processing. TherapyNotes electronic (EDI) claims uses notes and other settings to generate and submit insurance claims. The software also supports role-based user access and customizable security settings.
TherapyNotes is compliant with HIPAA and other insurance requirements and uses a fully encrypted centralized database. The product is compatible with iPad, iPhone and Android devices. TherapyNotes is also used in classrooms and university training clinics to give students experience of a real-world system.
Key benefits of TherapyNotes, LLC
* To-do list feature helps track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.
* TherapyPortal.com (TherapyNotes client portal) enables patients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.
* Practices can submit and track insurance claims electronically using TherapyNotes EDI.
* Assisted ERA Payment Posting simplifies how you view and post payments and remittance sent from insurance.
* Automate email, phone and text reminders sent to clients to reduce the number of no-shows and decrease practice expenses.
* Choose from a variety of note templates for treatment plans, psychological evaluations and progress reports, and store a history of all past notes.
* Full ICD-10 support and searchable ICD-10 codes to help you enter diagnoses in a flash.
* Supervision capabilities and a 'Bill As Supervisor' function simplifies how you manage clinicians and interns in your practice.
* TherapyNotes offers additional features such as integration with dictation software tools such as Dragon NaturallySpeaking for note-taking, and built-in spellcheckers for mental health words.
* Unlimited world class and highly praised phone and email support is included with your subscription.
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The full package - easy to use, great support, makes admin efficient!
Reviewed on 10/01/2024
I will continue to use it and prefer it over other EHRs that are out there.
I will continue to use it and prefer it over other EHRs that are out there.
Pros
The platform is pleasant to look at and interface with. Many automated features that help me make fewer mistakes - meaning less revenue lost. The way of keeping a chart is intuitive and streamlined.
Cons
I am not a big fan of the telehealth feature - it costs more to host more than one client/family member and I don't think you can screen share.
Alternatives Considered
SimplePracticeReasons for Switching to TherapyNotes, LLC
I liked the look of TherapyNotes more - less "clinical" looking.- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product that continues to improve to meet customer needs
Reviewed on 01/04/2024
Exceptional customer support and communication during the Change HealthCare cyber attack.
Exceptional customer support and communication during the Change HealthCare cyber attack.
Pros
TherapyNotes makes clinical documentation very simple. The templates are easy to use and customize if needed. The information flows from intake, intake note to treatment plan and progress notes. I don't worry about missing an insurance requirement.
Cons
I've been challenged with part of the billing process especially when it comes to deductibles and insurance readjusting payments.
Alternatives Considered
SimplePracticeReasons for Choosing TherapyNotes, LLC
DrChrono was a nightmare to use, too clicky, no flow.Switched From
DrChrono- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Would not recommend
Reviewed on 22/04/2024
I don’t feel it’s a good EHR for larger practices. I feel like they aren’t able to keep up with the...
I don’t feel it’s a good EHR for larger practices. I feel like they aren’t able to keep up with the needs of them. Billing has been the most frustrating part which is unfortunate. If I could use a completely different system, I would. I would not recommend TherapyNotes based off billing alone.
Pros
Secure messaging was just added.
Customer service is very helpful and prompt when assistance is needed.
Cons
Billing, billing billing. It’s not user friendly at all. Claim scrubbing isn’t as good as other services. Too many extra steps need to be taken to make corrections. No secondary claim billing. Slow about adding features. Secure messaging could be upgraded. Clients can schedule with anyone in the office and there is no option to change this. Did I mention billing?
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Decision I Made
Reviewed on 24/01/2024
Pros
It is so very easy to use and the support staff has been the best I have ever used. Whether I am emailing or talking over the phone, they listen and are able to answer my questions with ease. They are always updating their product and listen to users when we have ideas or suggestions.
Cons
I have 2 cons to using this product. One is the lack of secondary billing, though I know they are working on it. The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform. I have a yoga teacher on staff and I would love to be able to incorporate her schedule into the platform. I offer Reiki sessions and struggle to find an easy way to get someone set up and scheduled.
Alternatives Considered
TherapyAppointment, Sessions Health, SimplePractice, CounSol.com and TheraNestReasons for Choosing TherapyNotes, LLC
Using Athena was too stressful and did not flow in the way I wanted it to. It felt like it ws set up for huge hospitals and not a small mental health practice like mine. The portal was not working for me and working to get insurances processed were a nightmare as they did not understand the nuances of working with some of the insurances.Switched From
athenaOneReasons for Switching to TherapyNotes, LLC
I liked the flow and set up of the platform. The cost was very reasonable and their customer service was so nice. I liked that they had medication management as an option as there is a possibility of adding that to the practice in the future.- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Longtime customer of TN - almost 10 years
Reviewed on 16/01/2024
Love love love!!! My experience has been fantastic on all areas of running a single private...
Love love love!!! My experience has been fantastic on all areas of running a single private practice and growing into a large group private practice that accepts most major insurance carriers. Highly recommended.
Pros
I love the intuitive structure of TN and the prompts that make everything easy to set up. TherapyNotes support desk is the absolute best I have ever encountered in any capacity or task. TN makes it easy to expand your practice and grow in ways that need business support without taking away from clinical time. I love the ability to give some transparency to the therapist that chose to work in my group. TN really makes running a large group practice possible without breaking the bank or losing clinical time (or my mind).
Cons
That every issue I have to call support desk for is a USER ERROR!!!!
One thought I had was that other therapists in my group practice can see each others revenue report. I love I can bring this up to TN and they add it to the list of things they work on - TN has made updates that I have requested in the past and it's so lovely.
Reasons for Choosing TherapyNotes, LLC
I used therapy appointment at a private practice and when I left to start my own I chose TN after lots of research and using the trial month.Switched From
TherapyAppointmentReasons for Switching to TherapyNotes, LLC
ease of use for charting and adding other clinicians; HIPAA compliant; free trial made me comfortable enough to move forward in the very initial phase (I was able to see what I was paying for before I knew anything about running a practice)TherapyNotes, LLC FAQs
Below are some frequently asked questions for TherapyNotes, LLC.Q. What type of pricing plans does TherapyNotes, LLC offer?
TherapyNotes, LLC offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
The TherapyNotes subscription cost is $59/month for the first clinician and $40/month for each additional clinician. This also includes unlimited number of non-clinical staff (practice admin, scheduler, and biller) at no additional charge. If you have recently started your own practice and are the only user, the subscription cost is $59/month.* ·
Q. Who are the typical users of TherapyNotes, LLC?
TherapyNotes, LLC has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TherapyNotes, LLC support?
TherapyNotes, LLC supports the following languages:
English
Q. Does TherapyNotes, LLC support mobile devices?
TherapyNotes, LLC supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TherapyNotes, LLC integrate with?
TherapyNotes, LLC integrates with the following applications:
Google Calendar, Microsoft Outlook, iCloud
Q. What level of support does TherapyNotes, LLC offer?
TherapyNotes, LLC offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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