TherapyNotes, LLC

4.7 (918)
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Online mental health EMR and practice management software.

About TherapyNotes, LLC

As the most trusted web-based practice management and electronic health records (EHR) software for behavioral health with thousands of active customers and unlimited phone and email support, TherapyNotes helps mental health practitioners and clinicians manage their workflows and administrative tasks. The software offers a variety of features including a client/patient portal, appointment scheduling, psychotherapy and medication management notes, electronic claims and remittance with ERA payment posting, and patient records management. It is suitable for psychotherapzy, psychiatry, counseling, social work and other behavioral health practices of all sizes, including solo and group practices. TherapyNotes also supports practices that have multiple locations, as well as clinicians who need access to records outside of their home office.

TherapyNotes provides automatic to-do lists after each appointment that streamline user’s daily workload ensuring that you complete your treatment plans, sign unsigned notes, follow up with patients, or contact the patient's PCP, in addition to many other helpful reminders. You'll never forget to do a note! TherapyNotes also ensures that patients do not miss appointments since it sends automatic email, text or phone reminders. Users can also sync their schedule with Google calendar, iCal, Outlook or any other compatible calendar software. TherapyNotes supports the creation and storage of electronic medical records including intake notes, treatment plans, psychological evaluations and progress notes. Notes come with drop-down menus and click boxes to allow for speedy input. These notes are encrypted and backed-up, and can be downloaded as PDF files. TherapyNotes billing tools streamline billing procedures and support electronic claims, billing reports, patient statements and credit card processing. TherapyNotes electronic (EDI) claims uses notes and other settings to generate and submit insurance claims. The software also supports role-based user access and customizable security settings.

TherapyNotes is compliant with HIPAA and other insurance requirements and uses a fully encrypted centralized database. The product is compatible with iPad, iPhone and Android devices. TherapyNotes is also used in classrooms and university training clinics to give students experience of a real-world system.


Key benefits of TherapyNotes, LLC

* To-do list feature helps track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.

* TherapyPortal.com (TherapyNotes client portal) enables patients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.

* Practices can submit and track insurance claims electronically using TherapyNotes EDI.

* Assisted ERA Payment Posting simplifies how you view and post payments and remittance sent from insurance.

* Automate email, phone and text reminders sent to clients to reduce the number of no-shows and decrease practice expenses.

* Choose from a variety of note templates for treatment plans, psychological evaluations and progress reports, and store a history of all past notes.

* Full ICD-10 support and searchable ICD-10 codes to help you enter diagnoses in a flash.

* Supervision capabilities and a 'Bill As Supervisor' function simplifies how you manage clinicians and interns in your practice.

* TherapyNotes offers additional features such as integration with dictation software tools such as Dragon NaturallySpeaking for note-taking, and built-in spellcheckers for mental health words.

* Unlimited world class and highly praised phone and email support is included with your subscription.


Images

TherapyNotes, LLC Software - TherapyNotes offers automatic to-do-lists to help streamline workflows, track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.
TherapyNotes, LLC Software - TherapyPortal.com (TherapyNotes client portal) enables clients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.
TherapyNotes, LLC Software - The calendar will help your clinicians, schedulers, and practice administrators schedule and organize appointments, set reminders, and flag appointment alerts.
TherapyNotes, LLC Software - TherapyNotes "Intake Note" templates help you create and store electronic medical records for patients.
TherapyNotes, LLC Software - Easy to use "Treatment Plan" templates include auto-expanding and adjustable fields, as well as searchable ICD-10 codes to help you quickly enter diagnoses.
TherapyNotes, LLC Software - Form-based "Progress Note" templates auto-fill applicable note fields from appointment information and previous Intake Notes and Treatment Plans. Searchable ICD-10 codes, pull-down menus and check boxes help you quickly enter diagnoses and note info.
TherapyNotes, LLC Software - Save notes for completion later, and/or electronically sign and save your Progress Notes. Applicable information can be transcribed automatically to CMS-1500 forms or can be electronically transmitted to insurance companies.
TherapyNotes, LLC Software - TherapyNotes helps you create form-based treatment plans and progress notes with pull-downs, check boxes, auto-filled fields, searchable ICD-10 codes, and adjustable text boxes. History buttons allow you to use information from previous notes.
TherapyNotes, LLC Software - TherapyNotes works great on Windows, Mac, iPad and other tablets and mobile devices. Sync calendar information to Google Calendar, Outlook, iCal, or other calendar software on any device.
TherapyNotes, LLC Software - Collect and track patient patients, swipe credit cards, submit electronic claims to insurance companies using TherapyNotes EDI, and receive, view and post insurance payments with Assisted ERA Payment Posting.
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TherapyNotes, LLC video
TherapyNotes, LLC Software - TherapyNotes offers automatic to-do-lists to help streamline workflows, track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.
TherapyNotes, LLC Software - TherapyPortal.com (TherapyNotes client portal) enables clients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.
TherapyNotes, LLC Software - The calendar will help your clinicians, schedulers, and practice administrators schedule and organize appointments, set reminders, and flag appointment alerts.
TherapyNotes, LLC Software - TherapyNotes "Intake Note" templates help you create and store electronic medical records for patients.
TherapyNotes, LLC Software - Easy to use "Treatment Plan" templates include auto-expanding and adjustable fields, as well as searchable ICD-10 codes to help you quickly enter diagnoses.
TherapyNotes, LLC Software - Form-based "Progress Note" templates auto-fill applicable note fields from appointment information and previous Intake Notes and Treatment Plans. Searchable ICD-10 codes, pull-down menus and check boxes help you quickly enter diagnoses and note info.
TherapyNotes, LLC Software - Save notes for completion later, and/or electronically sign and save your Progress Notes. Applicable information can be transcribed automatically to CMS-1500 forms or can be electronically transmitted to insurance companies.
TherapyNotes, LLC Software - TherapyNotes helps you create form-based treatment plans and progress notes with pull-downs, check boxes, auto-filled fields, searchable ICD-10 codes, and adjustable text boxes. History buttons allow you to use information from previous notes.
TherapyNotes, LLC Software - TherapyNotes works great on Windows, Mac, iPad and other tablets and mobile devices. Sync calendar information to Google Calendar, Outlook, iCal, or other calendar software on any device.
TherapyNotes, LLC Software - Collect and track patient patients, swipe credit cards, submit electronic claims to insurance companies using TherapyNotes EDI, and receive, view and post insurance payments with Assisted ERA Payment Posting.

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Reviews

Overall rating

4.7 /5
(918)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 918
Katie
Katie
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Above & Beyond!!

Reviewed on 07/02/2019

TherapyNotes has the most outstanding customer service of Any company in which I've ever conducted...

TherapyNotes has the most outstanding customer service of Any company in which I've ever conducted business. Each time I call them they respond within 1-2 hours with a Solution to my inquiry. When I have certain requests pertaining to my practice or TN account, they willingly and generously support my concerns and do whatever it takes to work with me so that my practice succeeds.

I could go on and on with this answer but simply put, I'm so grateful I "stumbled" upon this company and EHR softward progam because I've had ZERO issues with them at all and would highly recommend them to any person seeking a new documentation system!

Pros

TherapyNotes EHR is an outstanding software for my private counseling practice. It's ease of use and ample "help" section makes it simple for me to learn anything I have questions about --most of the time without even needing to call them. I've been a customer since 2016 and have only positive feedback to give. Use the free-trial offer. I did and have no regrets.

Cons

Regarding TherapyNotes, there are only 2 things that cross my mind now and then.

1) I'd like for them to develop a mobile app. I mentioned this to them and they were very receptive stating they were in the process of doing so. I'm looking forward to that!

2) I'd LOVE if TN created Intake forms that could be tailored to individual practices (i.e. insert company name here) If demographic, consent, HIPPA, cancellation, etc. forms were incorporated into the program and could be easily send to new clients through the patient portal , it would save me a ton of time and allow me to concentrate on providing therapy rather than on the necessary paperwork that is required.

Rose
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Therapy Notes!

Reviewed on 22/08/2023

Easy billing, posting payments, intuitive to use the features.

Easy billing, posting payments, intuitive to use the features.

Pros

TN has the best customer service!! I love that weekends and evenings are available and everyone who answers the phone or responds by email knows just how to fix my problem!!!! A+++

Cons

Secondary claims submission not available yet

Alternatives Considered

SimplePractice

Reasons for Switching to TherapyNotes, LLC

I felt TN was easier to use. I used the trial and didn't want to try any other platform.
Doug
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Disappointed after 3 years with the platform

Reviewed on 11/03/2018

Pros

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

Erica
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Never Use Another EHR

Reviewed on 06/03/2024

I have only used TherapyNotes and feel spoiled. The ease of note taking, treatment planning, and...

I have only used TherapyNotes and feel spoiled. The ease of note taking, treatment planning, and submitting claims makes running a private practice simple. Their support staff is exceptional in customer services. So kind, patient, and knowledgeable. I never hesitate to call them as I know my concerns will be heard and issues will be resolved. Highly recommend TherapyNotes to any mental health practice.

Pros

The user friendliness of therapy notes and the expectational support team that is always so kind and helpful makes this EHR the best in the business. They think of everything, response with a detailed email about what you talked about in a call, they send step by step screen shots in case your find yourself in need of help again. You never feel "alone" with the customer services staff of therapy notes.

Cons

I really cannot say there is anything I do not like about TherapyNotes. It is a full package. I would rate it 10 out of 10!!!

Kailey
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

#1 Mental Health EHR

Reviewed on 03/01/2024

Pros

Reliable, Secure, Comprehensive, and always adding new features. The Customer Service is the best I have ever experienced with any company ever! Wouldn't ever go anywhere else!

Cons

None, everything with TN is great! No complaints!

Alternatives Considered

Sessions Health and SimplePractice

Reasons for Switching to TherapyNotes, LLC

Customer Service accessibility and usefulness, comprehensive feature set
Showing 5 reviews of 918 Read all reviews

TherapyNotes, LLC FAQs

Below are some frequently asked questions for TherapyNotes, LLC.

TherapyNotes, LLC offers the following pricing plans:

  • Starting from: US$49.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

The TherapyNotes subscription cost is $59/month for the first clinician and $30/month for each additional clinician. This also includes unlimited number of non-clinical staff (practice admin, scheduler, and biller) at no additional charge. If you have recently started your own practice and are the only user, the subscription cost is $49/month.* · Electronic claims cost $0.14 per claim and are free during your free trial. · Electronic Remittance Advice (ERAs) cost $0.14 per claim and are free during your free trial. · Real Time Eligibility (RTE) costs $0.14 per check and are free during your free trial. · Patient appointment reminders via text or voice message are $0.14 each and are free during your free trial. Email appointment reminders are free. · Integrated payment processing through our partner CardConnect is 2.9% plus 30¢ per transaction for Visa, Discover, MasterCard, and American Express. For more information on fees please contact our merchant services team at 215-658-4550 ex.3. · TherapyNotes Premium Telehealth is $20/month per clinician.* With this feature you can meet up to 15 clients in a single session where they are using reliable, remote video technology. Premium Telehealth includes enhanced video quality and privacy backgrounds. · E-Prescribe is an additional $65/month/prescriber* and is free during your trial. · Free access to unlimited support over phone and email. · Free Client Portal with new features to be added. · Free Basic Telehealth. · Free monthly upgrades, improvements, and new features. · Free patient appointment reminders through email.

TherapyNotes, LLC has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

TherapyNotes, LLC supports the following languages:

English

TherapyNotes, LLC supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TherapyNotes, LLC integrates with the following applications:

Google Calendar, Microsoft Outlook, iCloud

TherapyNotes, LLC offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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