--- description: Learn how PIMSY Mental Health EHR can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for PIMSY Mental Health EHR. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: PIMSY Mental Health EHR Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Medical Scheduling Software](/directory/68/medical-scheduling/software) > [PIMSY Mental Health EHR](/software/102869/pimsy-mental-health-ehr) # PIMSY Mental Health EHR Canonical: https://www.getapp.co.uk/software/102869/pimsy-mental-health-ehr Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/102869/pimsy-mental-health-ehr?page=2) > PIMSY is an ONC-Certified EHR purpose-built for behavioral health since 2007. Ambient Scribe generates clinical notes from recorded sessions. Our managed RCM service handles your entire revenue cycle, from claim submission to posting, at industry-leading collection rates. > > Verdict: Rated **4.3/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of PIMSY Mental Health EHR Clinicians spend less time on documentation Ambient Scribe records sessions and generates structured clinical notes automatically. In-person and telehealth sessions both work. Notes stay in draft until the clinician reviews and signs. For practices where providers were spending one to two hours per day on documentation after hours, this directly reclaims that time for care or for life outside the clinic. Better billing outcomes without managing billing yourself PIMSY's managed RCM service is not a software tool you configure yourself. It's a team of certified behavioral health billing specialists who know payer rules, denial patterns, and the specifics of behavioral health coding. The result: 98.1% first-pass acceptance rate, 96% net collection rate, 26-day average days in accounts receivable. The industry averages those benchmarks compare to are 85%, 79%, and 46 days. For most practices, that gap represents real revenue currently being left on the table. One system for the full care team When a psychiatrist and therapist share a patient, they're working in the same clinical record. Shared treatment plans, team notes, and a unified clinical timeline mean nothing falls through the cracks between providers. For organizations with multiple locations, multi-org management and role-based permissions keep everything organized without duplicating work. No-shows drop, front desk work follows Patients book their own appointments through a self-scheduling portal. Automated SMS and email reminders go out before every appointment. No-shows decline. The front desk team spends less time on phones and more time on the work that actually requires human judgment. Built for compliance from the start HIPAA, 42 CFR Part 2, and PHIPA/PIPEDA compliance are built into PIMSY's architecture. For substance use programs, 42 CFR Part 2 protections are not a checkbox, they are part of how the system stores, accesses, and shares data. ONC Certification means PIMSY meets the federal standard for EHR technology, which matters for practices with interoperability requirements or quality program participation. Scales with your organization PIMSY supports solo outpatient therapists and enterprise multi-location organizations on the same platform. As programs grow from individual therapy to IOP, PHP, or residential, the tools grow with them: group notes, eMAR, bed management, residential care documentation, and multi-org management are all available. There is no need to migrate to a different system as your organization expands. Support from people who know behavioral health US-based support, Monday through Friday, 8AM to 8PM EST, with a 24/7 emergency line. No offshore handoffs. The same team that implements the system supports it. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 100 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Smoky Mountain Information Systems - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Per User - **Pricing Details**: PIMSY EHR is offered in three different price tiers: Prime (starting $99/user/month - includes Messaging, Telehealth, PAISLY AI Note Generator and Wiley Treatment Planner), Professional, and Platinum. Custom pricing based on complexity and need is available for Professional and Platinum. All plans offer training, support, and access to a knowledge base. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Automatic Transcription - Billing & Invoicing - Calendar Management - Cancellation Tracking - Care Plan Management - Case Notes - Charting - Claims Management - Claims Scrubbing - Clinic Interoperability - Coding Assistance - Compliance Tracking - Confirmations/Reminders ## Integrations (16 total) - Aegis - Clover - Dr. First - Elevate - Global Payments Integrated - H2H DigitalRx - Jitsi - LabSoft LIMS - Millennium - Paychex Flex - Rize Reviews - SecureVideo - Timeero - Twilio - Waystar ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Medical Scheduling Software](https://www.getapp.co.uk/directory/68/medical-scheduling/software) ## Related Categories - [Medical Scheduling Software](https://www.getapp.co.uk/directory/68/medical-scheduling/software) - [Mental Health Software](https://www.getapp.co.uk/directory/71/mental-health/software) - [Substance Abuse EMR Software](https://www.getapp.co.uk/directory/3575/substance-abuse-emr/software) - [Mental Health EHR Software](https://www.getapp.co.uk/directory/2651/behavioral-mental-health-electronic-health-records/software) - [Psychiatry Electronic Medical Records Software](https://www.getapp.co.uk/directory/3323/psychiatry-electronic-medical-records-emr/software) ## Alternatives 1. [EHR YOUR WAY](https://www.getapp.co.uk/software/102909/ehr-your-way) — 4.9/5 (527 reviews) 2. [Sessions Health](https://www.getapp.co.uk/software/2062955/sessions-health) — 4.9/5 (113 reviews) 3. [Valant EHR Suite](https://www.getapp.co.uk/software/102851/valant-behavioral-health) — 4.1/5 (333 reviews) 4. [CounSol.com](https://www.getapp.co.uk/software/106667/counsol-com) — 4.7/5 (828 reviews) 5. [TherapyNotes, LLC](https://www.getapp.co.uk/software/102863/therapynotes-com) — 4.7/5 (955 reviews) ## Reviews ### "PIMSY in my opinion" — 4.0/5 > **Katie** | *15 July 2016* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: being able to add documents, one place to keep track of everything, being able to add/build reports > > **Cons**: not Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back > > As we use PIMSY more and more, it becomes a little more apparent that the features of this program are pretty good. While it is missing some safeguards that we had hoped (and were told) were available, such as holding billing if no consent to bill was turned in, it is generally pretty easy to go back and check once you add this into your billers work flow. There were several things we were sold on that were not accurate, but PIMSY has stepped up in most cases and created a work around for these - such as not being Mac compliant. Switching from a windows based EMR to an excel based EMR has been very trying and difficult for most of our employees. I feel like training was a vague overview of the system and there is so much more to learn that we stumble upon and through - not that the employees at PIMSY are not knowledgeable but that it's such a vast system to learn and truly working in it teaches you what to look for, but maybe a better understanding from the beginning of what flows from where would have made it a little more smooth of a transition. We had some major billing issues in the beginning, but have recovered nicely and for the most part everything is running smoothly at this moment. As we continue to use the system, I personally get more comfortable with it and the ease of use increases, however I am sitting behind a desk in a stationary location. Many of our traveling therapists are unable to use the program on the go because it's not a mobile program and it's too time consuming to try to load at each patients home which is causing many more after hours work. ----- ### "PIMSY allows our business to grow successfully" — 5.0/5 > **Jen** | *24 January 2020* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: PIMSY has allowed our Non Profit the ability to be productive and successful all at an affordable cost. Scheduling, medical records, coordination with Pediatricians and billing in one system is simple. PIMSY's functionality improves every year with insightful integrations that continue to make running a busy mental health office easier. The billing and customer service teams are undeniably amazing\! > > **Cons**: PIMSY works hard every year to improve their software and meet the needs of their customers. Understanding the initial build well is critical and taking the time to carefully learn and review options will ease any long term stress. > > When we first began PIMSY was still working on programming secondary claims integration for EDI. Once this was live, it made a huge impact on reducing my time on claims processing. ----- ### "Overall average" — 3.0/5 > **STEPHANIA** | *26 April 2016* | Mental Health Care | Recommendation rating: 5.0/10 > > **Pros**: If a secondary insurance changes I only have to change that one, not the primary and secondary. > > **Cons**: I think it takes too long when scheduling patients, there needs to be notification of some kind on the calendar side if there are important notes on the account. It doesn't track authorizations well at all. In some aspects it is great, but there are some areas that need work. ----- ### "Comprehensive-User Friendly Product" — 5.0/5 > **Greta** | *17 February 2020* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: What I like Most: 1. The PIMSY Team-they make implementation/set up so easy. Trainers are very accessible to address issues. 2. I love how you can set up the record to capture the data required for our specific needs and the reports are very useful. 3. Having the Human Resource personnel file in the system makes tracking of trainings, credentials, and insurance network information easy and accessible. The user profile can be created so staff can access certain items in their personnel file which saves time with our limited resource. 4. The patient portal is comprehensive and user-friendly. > > **Cons**: I wish it can be accessed via a smartphone. > > Moving out of paper charts was vital to our business success. We can now monitor progress note completion, productivity, expiration dates of required documents, and can pull reports to show outcomes. I'm looking forward to completing our client and staff satisfaction surveys through the Q and A. I'm excited to build Q and As to monitor client progress. I love how client's can sign on the screen so there are fewer forms to manage and upload. ----- ### "Pimsy means everything for us" — 5.0/5 > **Abdullahi** | *15 June 2023* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Pimsy can be customized to your needs. The team are very responsive and care about our work. Best and most reliable platform. > > **Cons**: It’s not 100% built for some of our non- behavioral health programs. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/102869/pimsy-mental-health-ehr?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/102869/pimsy-mental-health-ehr) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data