SimplePractice

SimplePractice

Practice Management Made Simple

4.6/5 (2326 reviews)

SimplePractice Overview

What is SimplePractice?

SimplePractice is powerful and transformative, just like you. Run your health & wellness business with SimplePractice so you can focus on seeing clients, getting paid, and growing your business--let us handle the rest. A streamlined intake process allows clients to self-schedule, submit fully paperless intakes ahead of a session, and pay directly in the free Client Portal without you ever handling a credit card. Our team will help you switch over at no cost so you can almost instantly start sending free appointment reminders to reduce no-shows (text/voice/email), send secure messages to your clients and your team, and take advantage of unlimited document storage.

Notes and documentation are a breeze with SimplePractice's note template library, customizable templates, diagnosis & treatment planners, and FREE Wiley PracticePlanners! Plus, our top-rated mobile app enables you to run your business on the go with all the same security and privacy features you've come to expect from SimplePractice. Integrated Telehealth means you can see clients from anywhere, including your phone, so you and your clients can always find a way to connect! Our integrated payment solution plus fully electronic insurance claims processing and management from start to finish help you get paid quickly. Join thousands of satisfied customers and try SimplePractice free today!

SimplePractice Overview

Pricing

Starting from
US$39.00/month

Pricing options

Free Trial
Subscription
Value for money

Plan 1: $ 39/month or $33 with annual plan
Plan 2: $ 49/month or $42 with annual plan


SimplePractice Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

SimplePractice screenshot: Fully paperless intake process.
SimplePractice screenshot: Fully paperless intake process. SimplePractice screenshot: Integrated billing & invoices SimplePractice screenshot: ★★★★ stars, 5.7K reviews SimplePractice screenshot: Simplify scheduling. Free reminders. SimplePractice screenshot: Secure messaging on mobile. SimplePractice screenshot: Everything in one place. SimplePractice screenshot: SimplePractice screenshot:

SimplePractice Reviews for UK Users

SimplePractice Reviews for UK Users

Overall rating
4.6
/
5 2326 reviews
Excellent
1586

Very good
676

Average
50

Poor
8

Terrible
6

Value for Money
4.5
Features
4.4
Ease of Use
4.4
Customer Support
4.5
97% recommended this app
Lisa e G.

Does a lot.

Good overall. The one other thing I would like to mention is that you can’t get a live help from Tech support in real time. You can “attend” virtual classes, sign up for live classes (which I haven’t done. Time thing) and if you have a question, you can submit it to a chat community (not helpful, not enough docs so they responses are non-relevant) or you submit an email to technical support and they write back. Here’s the catch. You have to respond to their response right away or if you miss the 2; hour window they consider your request “satisfied” and they move in. My suggestion would be to hire more live real time tech support. And if you want to add physicians, consider adding eprescribe and a lab interface. Just my suggestions. There are lots of reasons to not cater to doctors, but if Simple Practice would want to do that, a few small fixes could make this a very usable and more complete package.


Daren C.

Great Overall, but Their Settings Menu Needs Work

My experience has been good overall. I think they make a lot of aspects of treatment easy which is good given their name. I don't like very many EHR's in the world because all they care about is practice management and are pretty terrible for high-volume clinical tasks - which makes them indirectly quite expensive in terms of labor to use. I think SimplePractice is a good balance between the two - though their reporting and practice management is still pretty weak.


C laire M.

Big Help for Small Practice

I really appreciate the automatic reminders to clients, especially those who may not come in weekly. It saves me a great deal of hassle for them to get the reminder and cancel well ahead of time if they need to rather than belatedly notifying me the day of the appointment. I have so far only billed one insurance company using SP but assume it will be equally as easy for others. That alone is well worth the price. Having the option to create treatment plans is also nice as is their offering of a HIPAA compliant platform for telehealth since that keeps me from having to find a third party to host those sessions. Overall, my experience has been very positive.


Charna C.

Buggy system

I am a brand new user and apparently made the mistake of trying to set things up over a holiday weekend when SP team is away. That's not their fault. Since I haven't been using it for long I can't comment on all the features, but i will say I'm considering asking for my money back after spending two days adding my client info and getting repeatedly frustrated.
I pretty much just wanted software that would organize my clients info ( dx codes, different fees) so making receipts would be easier. And I was considering online scheduling. I'm not sure this is the best solution. I've been in practice for 14 years and this is my first attempt at using software for note taking. I should also say my growing edge is being patient with technology. I wish i'd just paid someone to set it up for me because I don't find it fun to figure it out.
Once it's all set up maybe I'll love it, but the problem is they sent me this option to review two days after I started data entry.
I'll get more specific in the pro and con section.


David M.

The name of the software says it all.

Overall, I find Simple Practice to be just that, simple. It has all manner of features that I do not employ nor does it force me to jump through hoops I don't require. I might well use some of the bells and whistles at some point but the ease of doing just what I need to do in minimal time is it's major selling point for my practice.


Lisa e G.
Industry: Medical Practice
Company size: Self Employed

Does a lot.

Used Weekly for 1-5 months
Reviewed on 25/01/2019
Review Source: Capterra

Good overall. The one other thing I would like to mention is that you can’t get a live help from Tech support in real time. You can “attend” virtual classes, sign up for live classes (which I haven’t done. Time thing) and if you have a question, you can submit it to a chat community (not helpful, not enough docs so they responses are non-relevant) or you submit an email to technical support and they write back. Here’s the catch. You have to respond to their response right away or if you miss the 2; hour window they consider your request “satisfied” and they move in. My suggestion would be to hire more live real time tech support. And if you want to add physicians, consider adding eprescribe and a lab interface. Just my suggestions. There are lots of reasons to not cater to doctors, but if Simple Practice would want to do that, a few small fixes could make this a very usable and more complete package.

Pros

Nice and plain in a lot of ways yet let’s you do these things:
Set up your own intake forms, diagnostic codes, billing forms, scheduling, a secure patient portal so when patients contact you, you can send them a secure link they can use to sign your consent forms, pay you using a credit card which you don’t have to handle, schedule a session, and do a telehealth visit in a secure HIPAA compliant way. There is also a way to do billing so bills can be submitted to an insurance company.

Cons

Simple practice is designed for mental health professionals and non-MD’s mainly, so as a psychiatrist, it does MOST but NOT ALL of the things I need for a telepsych practice. For example, I cannot e-prescribe, order labs or review lab results using simple practice. But that’s okay. They never claimed it could be used for this. So I am still getting off the ground with my own practice and will probably just use some work arounds such as writing paper scripts for now, and this is fine unless I get a patient who needs clozaril, lithium or delante, at which time I will need to get lab ordering and reviewing capabilities from somewhere else. So the thing is this. Simple Practice does a lot of things. For a psychotherapist non-prescriber, it would pretty much do everything you could ever want a platform to do. For a psychiatrist, it hits about 2/3 of the total function domain needed. For internal medicine, family medicine or endocrinology I would definitely recommend doing something else. They make no claims to physician specific and the main reason I picked it is for the telehealth and the billing simplification and the collect payment without touching money feature.

Response from SimplePractice

Lisa, thanks for your positive SimplePractice review. We¿re glad that SimplePractice is working for your telepsyche practice - you can always submit suggestions to our team on how to improve SimplePractice even more at simplepractice.uservoice.com.

- Gillian from SimplePractice

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Daren C.
Industry: Mental Health Care
Company size: 2-10 Employees

Great Overall, but Their Settings Menu Needs Work

Used Weekly for 1+ year
Reviewed on 12/12/2019
Review Source: Capterra

My experience has been good overall. I think they make a lot of aspects of treatment easy which is good given their name. I don't like very many EHR's in the world because all they care about is practice management and are pretty terrible for high-volume clinical tasks - which makes them indirectly quite expensive in terms of labor to use. I think SimplePractice is a good balance between the two - though their reporting and practice management is still pretty weak.

Pros

I really like their balance between practice management and clinical documentation for a small practice, as well as the degree of customization for forms and documents.

Their portal is pretty easy for clients to use (I rarely get people having trouble with it).

I like their booking widget for my website.

The telehealth video/audio quality is very good.

Their help database is one of the better ones I've seen, lots of great articles and clear instructions that seems to be kept up to date.

Cons

Their settings menu is not intuitive and you have to hunt around to find the setting you are looking for.

CEU offerings are not on topics of interest to me.

Their clearinghouse doesn't have one of the carriers I need.

Reporting and practice management tools are weak.

Their paid therapist collaboration group where potentially sensitive information is discussed is hosted by Facebook (perhaps the most untrustworthy and unethical software company on the planet) AND they charge us to be invited to participate on a platform that doesn't cost SimplePractice any money to host other than maybe some moderating? That doesn't align well with the brand reputation and quality of SimplePractice and isn't really a good value for the money (in my opinion).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

C laire M.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Big Help for Small Practice

Used Daily for 6-12 months
Reviewed on 31/10/2019
Review Source: Capterra

I really appreciate the automatic reminders to clients, especially those who may not come in weekly. It saves me a great deal of hassle for them to get the reminder and cancel well ahead of time if they need to rather than belatedly notifying me the day of the appointment. I have so far only billed one insurance company using SP but assume it will be equally as easy for others. That alone is well worth the price. Having the option to create treatment plans is also nice as is their offering of a HIPAA compliant platform for telehealth since that keeps me from having to find a third party to host those sessions. Overall, my experience has been very positive.

Pros

Simple Practice makes it really easy to get intake paperwork done quickly and in a HIPAA compliant manner. You can set up payment information on the site and easily bill insurance providers, something that typically strikes dread in the hearts of therapists. In fact, when I first started to take insurance and was at a complete loss, one of my colleagues asked, "Are you using Simple Practice?" The site also provides a way to contact clients confidentially by sending them a message with a link to their client portal and has a feature I'm about to try for the first time, a secure platform for telehealth. Clients can request appointments online and are sent appointment reminders automatically. It also offers a treatment plan option and probably has many other features that I haven't used yet. Support is good and they offer webinars and seem to always be looking for ways to improve and innovate. I choose Simple Practice after reading about a variety of options and I'm glad I did. They take a lot of work out of having a private practice and help therapists streamline their practices. I highly recommend.

Cons

It took me a few frustrating attempts to learn how to navigate the site (but they do offer many training tips). There are many things I still don't understand and haven't bothered to learn. I doubt that I am really taking advantage of all the site offers perhaps because some of the processes seem to be a little too complicated. But again, it may be a user issue rather than a platform one and I'm not what one would call a "sophisticated" consumer of tech.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Charna C.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Buggy system

Used Daily for 1-5 months
Reviewed on 03/07/2016
Review Source: Capterra

I am a brand new user and apparently made the mistake of trying to set things up over a holiday weekend when SP team is away. That's not their fault. Since I haven't been using it for long I can't comment on all the features, but i will say I'm considering asking for my money back after spending two days adding my client info and getting repeatedly frustrated.
I pretty much just wanted software that would organize my clients info ( dx codes, different fees) so making receipts would be easier. And I was considering online scheduling. I'm not sure this is the best solution. I've been in practice for 14 years and this is my first attempt at using software for note taking. I should also say my growing edge is being patient with technology. I wish i'd just paid someone to set it up for me because I don't find it fun to figure it out.
Once it's all set up maybe I'll love it, but the problem is they sent me this option to review two days after I started data entry.
I'll get more specific in the pro and con section.

Pros

Adding clients in calendar seems relatively easy. Since i have sliding scale i like that i can personalize the amount they pay and keep it clear and organized.
Don't know how it will work, but I am excited to be able to have a credit card payment linked so I don't have to ask clients for their card each time.

Cons

There are a lot of buggy things where you have to add what the system wants vs being able to customize info.
While Adding new clients the option to add an email or address didn't automatically show up, and since I wanted to have all that info for receipts I tried to figure out how to do this. Under editting client info each time I tried to add their email and home address when I pressed save it would automatically change the name and phone number to my name and number. No idea why this would happen? Perhaps a special bonus mindfulness test? This process took twice as long because of this. Eventuslly i figured out if I just added an email and pressed save , then added address and saved again it seemed to be ok. Also cutting and pasting info didn't work. I kept being told it was an invalid email. It doesn't like if there are any extra spaces.
Then adding cpt... I have questions, since I charge more how if will all come together on the invoices/receipts.
I just wanted to upload my forms I created and I did not find this easy. Have yet to figure it out.
Unnerved to even touch the billing / invoicing but that's why i bought the software so I'm waiting to get SP support since my friend who uses it said he's inexperienced with this feature.
Even submitting this review it insisted on me adding an organizational name. What if their isn't one?

Response from SimplePractice

Charna, I'm so sorry you had this experience with us right off the bat. We're here to make things simple, not complicated. I checked in our our email conversations with you and it looks like we've worked on getting things working for you together! If you're still having any trouble, let us know by filling out a request: https://support.simplepractice.com/hc/en-us/requests/new We're here to help!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

David M.
Industry: Mental Health Care
Company size: Self Employed

The name of the software says it all.

Used Daily for Free Trial
Reviewed on 03/12/2019
Review Source: Capterra

Overall, I find Simple Practice to be just that, simple. It has all manner of features that I do not employ nor does it force me to jump through hoops I don't require. I might well use some of the bells and whistles at some point but the ease of doing just what I need to do in minimal time is it's major selling point for my practice.

Pros

The EHR is simple, uncomplicated, and lets me get my work documented without fuss or having to click through various pages to record progress notes. Also, the names in the calendar appear as first, and last, as opposed to some gibberish assigned to each patient that I am forced to remember as my former EHR software required.

Cons

The setting of the appointment time I find to be clunky. It defaults to the current time, which means I have to scroll to the correct time when I make an appointment for the patient. Yes, a minor issue but I wish there was some other way to ascribe an appointment time. I frequently return appointment requests in the evening. having the calendar time default to a PM time is a minor issue but I'm not fond of it. A minor quibble, but I need to be careful or I schedule someone for 8:00 PM when it should have been a morning appointment. I'll get used to it I am sure.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 2,326 user ratings
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SimplePractice Pricing

SimplePractice Pricing

Starting from
US$39.00/month
Free Trial
Subscription
Value for money

Plan 1: $ 39/month or $33 with annual plan
Plan 2: $ 49/month or $42 with annual plan

Plan 1: $ 39/month or $33 with annual plan
Plan 2: $ 49/month or $42 with annual plan

Value for Money
4.5/5
Based on 2,326 user ratings
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SimplePractice Features

SimplePractice Features

Activity Dashboard
Appointment Management
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customisable Reporting
Customisable Templates
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Workflow Management
Features
4.4/5
Based on 2,326 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for SimplePractice

Additional information for SimplePractice

Key features of SimplePractice

  • Biometric scanner
  • Calendar management
  • Calendar sync with iCloud, Google, or Outlook calendars
  • Claim tracking and management
  • Client intake portal
  • Coverage and status reports
  • Custom notes templates
  • Integrated Credit Card Processing
  • Layers of encryption
  • Manage therapy notes
  • One-click enrollment
  • Online health insurance claims
  • Online scheduling of tasks
  • Prepare custom charts
  • Record treatment plans
  • SMS/Voice/Email Reminders
  • Secure backup and disaster recovery
  • Secure document storage

Benefits

● SimplePractice offers a fully paperless intake process, plus the ability to send documents and homework back and forth with your clients in a secure, HIPAA-compliant Client Portal with unlimited storage for no charge.
● SimplePractice streamlines the note-taking process with a note template library, or you can build custom forms of your own to send to your clients through the Portal. Plus, use Wiley PracticePlanners FREE through January 2020!
● SimplePractice empowers professionals on the go with a top-rated mobile-app (iOS & Android) that features 2-way calendar sync, note-taking, and the ability to offer HIPAA-compliant Telehealth sessions securely and remotely.
● SimplePractice makes it easy to get paid with integrated credit card processing, an optional auto-pay feature, plus full support for electronic insurance claim filing and management from start to finish.
● SimplePractice offers free appointment reminders to reduce your no-show rate (voice/text/video), and our excellent, on-site Customer Support team will be with you every step of the way as you get your business up and running with our intuitive, innovative, practice management software.

SimplePractice FAQs

SimplePractice FAQs

Below are some frequently asked questions for SimplePractice.

Q. What type of pricing plans does SimplePractice offer?

SimplePractice offers the following pricing plans:

Starting from: US$39.00/month

Pricing model: Subscription

Free Trial: Available

Plan 1: $ 39/month or $33 with annual plan Plan 2: $ 49/month or $42 with annual plan

Q. What are the main features of SimplePractice?

SimplePractice offers the following features:

  • Biometric scanner
  • Calendar management
  • Calendar sync with iCloud, Google, or Outlook calendars
  • Claim tracking and management
  • Client intake portal
  • Coverage and status reports
  • Custom notes templates
  • Integrated Credit Card Processing
  • Layers of encryption
  • Manage therapy notes
  • One-click enrollment
  • Online health insurance claims
  • Online scheduling of tasks
  • Prepare custom charts
  • Record treatment plans
  • SMS/Voice/Email Reminders
  • Secure backup and disaster recovery
  • Secure document storage

Q. Who are the typical users of SimplePractice?

SimplePractice has the following typical customers:

Freelancers, Mid Size Business, Non Profit, Small Business

Q. What languages does SimplePractice support?

SimplePractice supports the following languages:

English

Q. What type of pricing plans does SimplePractice offer?

SimplePractice has the following pricing plans:

Subscription

Q. Does SimplePractice support mobile devices?

SimplePractice supports the following devices:

Android, iPhone

Q. What other apps does SimplePractice integrate with?

SimplePractice integrates with the following applications:

Braintree, Google Calendar, Microsoft Outlook, Stripe, iCloud

Q. What level of support does SimplePractice offer?

SimplePractice offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials