DrChrono
About DrChrono
DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.
Key benefits of DrChrono
? DrChrono provides doctors and patients with tools to schedule appointments, check-in online for appointments, set automatic reminders, as well as integrate billing reports and analytics with the EHR platform.
? The EHR platform is integrated with revenue management solutions that support managed billing services including reimbursement management, billing ROI analysis, reporting and analytics.
? The tool helps to increase patient satisfaction through features such as online patient intake forms, secure doctor-patient messaging options and online scheduling & management of appointments.
? Higher editions of DrChrono EHR software support the creation of customized clinical forms and have added features such as voice-to-text tools and import of data from old forms.
? The software provides educational tools for patients to help them understand diagnoses, displaying medical imaging and adding freehand notes directly to the images from the iPad.
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Reviews
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- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
overall worth it
Reviewed on 08/08/2018
We have been using drchrono for over 5 years, we have recently added the billing feature and it is...
We have been using drchrono for over 5 years, we have recently added the billing feature and it is working out great. We love it.
Pros
The software is user friendly and definitely laid out and user friendly like an apple user would expect. The final document is polished around the edges like a mac user would expect. Clean, crisp and user friendly.
Cons
If you do have a problem or a question that requires customer support there is no phone number to call and get immediate help. You have to submit a ticket and wait for them to get back to you. The turn around is usually 24 hours, and if you are not available when they call they leave a number to call them back on. The number then becomes inactive after about 1 month, So you cant keep the number and call in later with a new question.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Massage Therapist Employee at a Chiropractic Clinic
Reviewed on 14/01/2021
I trust the business savvy of the Chiropractor that I worked for while using this software. He did...
I trust the business savvy of the Chiropractor that I worked for while using this software. He did his research and chose this software despite that it is less catered to a Chiropractic office than a medical doctor's office. There are many good aspects to it. It is ultimately more than what I would need as a Massage Therapist and not enough of what I would need. It was ideal to have it for my notes while being an employee, however. I wish all software had such wonderfully customized SOAP notes!
Pros
The SOAP notes were amazing. Being able to customize how to use them in terms of using intensity number scales, images, drop menus for frequently address muscles and more. It would also flood notes from a previous session, since there are often a lot of similarities, while allowing for easy changes to everything that could have been different that session. Well through thew, easy to use. The best SOAP notes I have ever used from Millennium (2 versions), Clinic Sense, MassageBook, Vagaro & Mind Body. Dr. Chrono is a land slide winner.
Cons
1) The system does not allow for varying appointment times for different types of practitioners. For instance, clients trying to schedule a 10min chiropractic adjustment & 60min massage ONLINE, would have their massage session only block off 10mins of the MT's schedule. (When the MT only had 15mins between clients, the client was led to believe they scheduled their 60min!)This created a lot of confusion for the clients and the staff needed to watch these bookings like a hawk. We regularly had to call clients & manually reschedule both the chiro & MT appointments over the phone, defeating the purpose of online scheduling. 2) It is very expensive at its base price. I realize that it is for health care professionals who are billing insurances companies etc. so the value may be there but it prices out many. Massage therapy practices, even those that bill insurance, have smaller profit margins than many doctor offices and could not afford this in most cases.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
Slow speed and poor Customer service
Reviewed on 03/04/2024
Very Unpleasant. There are no consequences of their flaws even though we have bear financial cost...
Very Unpleasant. There are no consequences of their flaws even though we have bear financial cost of their system slowing down in the middle of a very busy day.
Pros
I really liked DC when I first got it in 2018. For the past 2 years, it has become a nightmare. My only problem is that I have no many notes and medical records that I can’t change EHR easily otherwise I would do it today. Highly unreliable and too expensive for poor quality.
Cons
Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still. It has caused us thousands of dollars loss as providers were unable to see patients but we still had to pay them for their time.
Response from DrChrono
Hi Shahla,
We appreciate you writing in and understand your frustration with the downtime we have recently experienced. We sincerely apologize for the impact this has had on your practice. Our team has been working diligently to mitigate these issues and has a solution in place. Please don't hesitate to reach out with any questions - we appreciate your business!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very good, support can be faster, down time is a problem, what is better?
Reviewed on 22/04/2020
Overall, I don't think there is a platform that is a better "value" for your money from BOTH a...
Overall, I don't think there is a platform that is a better "value" for your money from BOTH a practice management and charting prospective. If you take the time to set up your system properly, it will work very well for you. Unfortunately, with their fast growth they are having server issues that is slowing the system down at time. This should be resolved and there should be less downtime.
Pros
It is very customization, more than nearly any other option, although there are a few limitations. The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct).
Cons
Billing is not as easily accessible as other areas (a few more clicks than is needed). Logs for lab specimens needs improvement. It needs to be programmed to be used (it is not like an iphone where you are good to go right out of the box). There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and staff is very friendly. :)
Reviewed on 24/05/2018
Gaining great clients and having the honor to work with such a friendly team. This software makes...
Gaining great clients and having the honor to work with such a friendly team. This software makes not only my life easier but everyone else's and I just cant help to spread the word.
Pros
Easy navigation, excellent customer service! The team is always finding ways to make keep customers happy while providing excellent customer service. Also, problem solving skills are A +++. Following up on matters are also handled in a timely manner as well. I can definitely say they are on top of things. I always reefer new clients or practices to them as I know they hae a great reputation and awesome people skills.
Cons
No Cons here. But there is always room for improvement. If i can say one thing regarding improving I can say perhaps follow up speeds? Even though they are awesome at following up already. Every time I called to reach out or they followed up first I can definitely picture the friendly person i'm talking to has a huge smile on their face which is not really a con but I wanted to just throw that out there . :)
DrChrono FAQs
Below are some frequently asked questions for DrChrono.Q. What type of pricing plans does DrChrono offer?
DrChrono offers the following pricing plans:
- Free Trial: Available
Contact DrChrono directly for pricing information.
Q. Who are the typical users of DrChrono?
DrChrono has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does DrChrono support?
DrChrono supports the following languages:
English, Spanish
Q. Does DrChrono support mobile devices?
DrChrono supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does DrChrono integrate with?
DrChrono integrates with the following applications:
Box, Demandforce, Grow, InvoiceSherpa, Square Point of Sale
Q. What level of support does DrChrono offer?
DrChrono offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for DrChrono.
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