Revel Systems
About Revel Systems
Revel Systems POS provides a single solution for iPad sales which is aimed at multi-location businesses. Revel has been designed to integrate with a wide range of businesses. Though it offers a complete POS solution, the application’s features extend beyond point-of-sale to include customer relationship management, inventory management, automated ordering, and more. Revel Systems POS integrates with many popular third-party business apps, allowing users to work it into accounting and reporting routines.
Revel Systems POS manages POS from a single intuitive interface. The app includes employee scheduling, inventory tracking and management, and detailed reporting, reducing the need for additional software.
The application provides customer relationship management (CRM) that stores customer data, including purchase history, preferences, and more. Revel Systems POS also offers hardware support, including a card reader that works through the 30 pin connector which also allows for charging the iPad. The application supports other POS-related hardware devices, including printers.
The software has a fully customizable API and a customizable graphical user interface (GUI) windows. Security features include PCI-P2PE compliance. Revel Systems POS also allows businesses to accept Bitcoins as a form of payment.
Key benefits of Revel Systems
? Manage sales, customers, and inventory from the Revel Systems POS interface.
? Remain always-on, even during Internet downtime and power outages.
? Create custom sales processes and branded POS user interface windows with Revel Systems API.
? Schedule point-of-sales employees and manage payroll from a single software system.
? View and export a variety of POS reports.
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Reviews
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- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good POS system
Reviewed on 21/10/2018
Very good functionality and high quality reporting system. I think this one one of the most...
Very good functionality and high quality reporting system. I think this one one of the most advanced POS systems I have used.
Pros
Revel is user friendly and I love that we can use it with iPads.
Cons
There are some glitches and system can freeze from time to time. I have also had difficulties with our other software that integrates with Revel. The two systems often stop communicating with each other.
Response from Revel Systems
Thanks very much for the feedback, Javier! We're constantly trying to improve the quality of our products and services and appreciate you bearing with us through the bumps.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Pretty, but Problematic
Reviewed on 15/05/2019
Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the...
Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.
Pros
I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors.
Cons
The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare.
Response from Revel Systems
Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services.
- Industry: Tobacco
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The worst company to deal with and the worst customer service
Reviewed on 02/03/2023
Very very bad
Very very bad
Pros
Nothing , it’s really not good and the worst customer service
Cons
It’s garbage , don’t Ever take this software
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Extensive functionality
Reviewed on 13/09/2019
Despite the technical issues, our experience with Revel has been great due to its user-friendliness...
Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.
Pros
Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.
Cons
We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.
Alternatives Considered
Square Point of SaleReasons for Switching to Revel Systems
Revel has better back-end management- Industry: Media Production
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Revel is a smart choice for small business owners looking to use the iPad as their POS
Reviewed on 30/04/2018
A POS system that is reliable most of the time.
A POS system that is reliable most of the time.
Pros
There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.
Cons
Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.
Response from Revel Systems
Hi There,
Thank you so much for the review and feedback!
We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers.
Please feel free to contact me at [email protected].
Kind Regards,
Sarah, Customer Advocacy Manager at Revel
Revel Systems FAQs
Below are some frequently asked questions for Revel Systems.Q. What type of pricing plans does Revel Systems offer?
Revel Systems offers the following pricing plans:
- Free Trial: Available
Contact Revel Systems for pricing information.
Q. Who are the typical users of Revel Systems?
Revel Systems has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Revel Systems support?
Revel Systems supports the following languages:
English
Q. Does Revel Systems support mobile devices?
Revel Systems supports the following devices:
iPad (Mobile)
Q. What other apps does Revel Systems integrate with?
Revel Systems integrates with the following applications:
Adobe Commerce, QuickBooks Online Advanced, Shopify, X-Cart, Xero
Q. What level of support does Revel Systems offer?
Revel Systems offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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