ProClass

ProClass

Class Management software and Online Registration+

4.2/5 (18 reviews)

ProClass Overview

ProClass is a highly flexible management solution for event and class organizers across multiple industry types. Ideal for membership societies, businesses, schools, associations, non-profit and charity foundations, ProClass is a web-based software service with pricing and configuration options designed to best-fit specialized requirements. Starting with powerful class and event management tools, key features include unlimited scheduling across diverse types or locations before promoting each event online. SEO optimized listings are then marketed via customized customer portals and associated registration sites, using selected third-party merchant providers or gateways to process online sales securely. Offer attendees detailed listings describing events with photos, speaker biographies and class schedules, while tying in eCommerce support for selling merchandise or accepting donations.

Alongside the customer web portal assigned to each client where members can login, register and manage their own contact information, ProClass also offers integrated CRM functionality. Multiple account contact relationships enable relationship webs to be plotted within the customer database to define roles and communications, tracking attendance histories and feeding this information back into bulk email marketing campaigns. Unlimited HTML email templates are available here, responding to custom queries when mailing out event updates, seasonal class timetables or fundraising notifications.

In addition, ProClass places heavy emphasis on financial management thanks to account-level billing and accounts receivables tracking and reporting capabilities. Access online customer invoices and receipts in PDF format, automate recurring monthly charges, track invoice comments and view detailed invoice, transaction or payment reports. Data mining options within ProClass then extend to querying all customer data, creating custom requests that can be exported straight to Excel. Library reports for student lists, statements and daily class rosters can similarly be exported to popular formats including PDF, Excel, XML, Word, Tiff or a multitude of useful web file types.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

ProClass Reviews for UK Users

Overall rating
4.2/5
83% positive reviews
11
Excellent
4
Very good
1
Average
0
Poor
2
Terrible
Daniela E.

ProClass has tripled my productivity!

Used Daily for 1+ year
Reviewed on 11/09/2018
Review Source: SoftwareAdvice

I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple classes, whether large or small. If I could suggest anything for improvements I would ask for a more simplified, step by step How-To section to address common things like refunds, class lists etc. I tend to see things visually and perhaps using visual markers or icons instead of words would make the self-help section more user friendly for non-techies like me!

Pros

As a sole proprietor, I do it all, from lesson plans and teaching to marketing and running the not-so-fun parts of the business. I was spending 6 hours of my day just doing data entry and administration while having to keep my office open long hours just to allow parents to come in and register. I thought ProClass was for much larger businesses than my small art program. As my business grew however, I was overwhelmed by the paperwork and I knew I had to hire someone. Instead, I decided to try ProClass for a year. ProClass allows my clients to register for classes day or night, at their convenience allowing me to reduce the time my office has to be open to the public giving me more time with my family. It allows clients to input their own information, reducing errors and my data entry time. In fact, it saved me from having to hire someone just for the data entry! It has organized my recordkeeping, making tax time so much easier. I can now concentrate on my students and my teaching. It allows parents to have clear recordkeeping which they can access themselves. It tracks my communications with parents for easy reference. Well that first year came and went and I am still with ProClass! I am not a techy person and there was a learning curve which I found a challenge as I juggled everything on my plate however, ProClass provided very patient and thorough training, that suited my schedule. The more I use it, the more it feels natural. I am still discovering features and as I can I add them to my knowledge base. I truly appreciate their kind and encouraging customer service team that help me with any questions I have. I look back and wonder how in the world I managed my classes before ProClass!

Cons

I had to really think about this to come up with a con to ProClass. I guess for me, it would be some of the technical terminology that I am not familiar with. It does require a time commitment to get to know the program and set it up just right for your business. Again, this isn't really a con for ProClass, more my own limitations of time, knowledge and experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Peter S.

ProClass for a Lifelong Learning organization

Used Daily for 2+ years
Reviewed on 21/08/2018
Review Source: SoftwareAdvice

We've invested considerable time and effort in using ProClass because it does what we were looking for, so we're likely to stay with it although we've looked into some alternatives. More responsiveness would be of help - there's too wide a range between good quick answers and ones that are slow or never come. It's hard to tell if communication between Support and Development is lacking but some of our requests seem to get lost or mistranslated at times.

Pros

We needed a system that would handle online registration for a set of courses each semester, with online payment by credit card. Overall it does that quite well. Ease of use is important for our clientele of senior students; it's good but not quite as user-friendly as it could be. Besides the reports that are available to us, it's very helpful to be able to access and download course and student information for further analysis. The feedback from Support about potential registration problems also helps us resolve these problems.

Cons

For us at the administrative end the system is often quirky and not so easy to use. I personally have had to become the organization's expert to help others through it. In an older version we found that people were occasionally charged for a course even though it was already filled. It took us considerable effort to convince ProClass of the problem. The fix was to give people 30 minutes to complete registration; that gave us a new difficulty: because of this "hold" a seat in a popular course, that course could be filled in less than a minute. That's generated lots of complaints by the users. In addition, the flood of registrations at the start means that registration is effectively done in 18 minutes. Our request to give us control of this parameter has fallen on deaf ears, even though this would not be hard to implement. Other requests for improvements that would be helpful for the product have received minimal attention. Another difficulty that we had to discover for ourselves had to do with different accounts using the same email address - "Forgot password" does not work properly. We had to tell people to use different email addresses if they ran into this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Skye F.

ProClass Tops Many Systems

Used Daily for 2+ years
Reviewed on 22/08/2018
Review Source: SoftwareAdvice

I would choose ProClass for your management system if you are looking to upgrade or change. I am very pleased with PC and will continue to use them for the foreseeable future.

Pros

I am a marketing and communications director and have worked with many registration, ticketing and software systems throughout education, arts and the performing arts - ranging from Tessitura to Ticket Sage to Salesforce and more. I started at a new company about 6 months ago and it was my first experience with ProClass and at first I was a little leery of the program; however they have topped my expectations. Their software is current with needed API's for the new website that I am in the process of designing. They are at the helm of design with easy-to-load classes and design formats. It is a good system for donors. The staff of PC is available to answer questions. They are more then corporative when I ask for something to be done and they take new integration suggestions readily. Currently they are building on a suggestion that I gave them a few weeks ago. I have been very happy with ProClass and believe it is a great class and donor management system for our school.

Cons

The only con that I can think of is I wish there was a way to choose certain reports and have them queued to email to me daily instead of having to go into the system and pull them.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Carla S.

ProClass is a sophisticated program that provides a registration platform for students enrolled in our Adult Learning school.

Used Daily for 1+ year
Reviewed on 15/08/2018
Review Source: SoftwareAdvice

Although it has taken a good year for me to learn and become comfortable with ProClass, the system is working and the people are great!

Pros

ProClass provides a secure system, safeguarding personal records and financial payments. The support we receive is outstanding and easily accessible day or night. The ability to speak with a "human" voice when support is needed, and their ability to walk and talk you thru any issue, is one of the most valuable services provided.

Cons

There are far too many built-in functions that we do not use or need. Gets very confusing at times, especially when you're doing manual registrations for a good percentage of our students who are elderly and have little or no computer knowledge. Far too many of our students complain about not knowing their password and we can no longer provide that to them. Basically, we are doing more manual registrations than the number of people who do successfully register online. It's also confusing when dealing with "special" circumstances, i.e. discounts, scholarships, credits, refunds, etc. are concerned.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Vickie H.

ProClass Excels at Record Keeping

Used Daily for 2+ years
Reviewed on 10/09/2019
Review Source: Capterra

Having a system that allows us to keep all our instructor, participant and class details/records in one place is invaluable for us. The filtering capabilities allows us to run custom reports that help us to project and schedule future offerings.

Pros

The most beneficial parts of this software for us is the record keeping and reporting features. We can filter and find information on any part of our participant records, class records, or instructor's records. We also find the options for setting up/copying programs very easy to use and customizable.

Cons

The feedback from our participants (registrants) is troublesome. We frequently get feedback that it is cumbersome to register/login.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

ProClass Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Annual subscription with pricing based on individual quote – contact ProClass for more details.

ProClass Features

  • API
  • Access Control
  • Activity Dashboard
  • Data Import/Export
  • Electronic Payments
  • Product Catalogue

  • Automatic Notifications
  • Content Management
  • Custom Forms
  • Customisable Branding
  • Customisable Templates
  • Drag & Drop Interface
  • Reporting & Statistics
  • Search Functionality
  • Social Media Integration
  • Template Management
  • Third Party Integration
  • Website Management
  • eCommerce Integration
  • eCommerce Management

Additional information for ProClass

Key features of ProClass

  • Allow customers to make partial balance payments online
  • Create custom queries to save and export to multiple formats
  • Customer Portal enables public access and data updates
  • Customizable, intuitive dashboard-based interface
  • Customized online event registration pages & Customer Portal
  • Export to file types including PDF, XML, Excel, Word & Tiff
  • Grow detailed contact databases and plot relationship webs
  • Market associated event products and merchandising
  • Payment processing handled by third-party merchants
  • Schedule calendar events across multiple locations and times
  • Send targeted marketing via unlimited HTML email templates
  • Track attendances and link histories to customer accounts

Benefits

  • Accept student and attendee registrations for classes and events via detailed, customizable pages and dedicated customer portals.

  • Process payments direct to bank accounts via existing, secure merchant accounts and gateways – incurring no additional ProClass service fees.

  • Centralize customer data and manage contact relationships with CRM features while allowing customers to access and edit personal data via Customer Portal.

  • Track attendances and reschedule new class sessions while assigning multiple times, locations, venues, rooms, instructors or speakers.

  • Unlimited bulk emailing with a library of HTML email templates available for mailing out marketing campaigns to targeted, queried contact groups.

  • Account level invoicing, batch payment processing, partial balance payment options and detailed invoice, transaction and payment reporting.

  • Dedicated reporting and mining features allows all data to be searched and retrieved via custom querying before exporting the results to common file formats.
  • ProClass FAQs

    Below are some frequently asked questions for ProClass.

    Q. What type of pricing plans does ProClass offer?

    ProClass offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Annual subscription with pricing based on individual quote – contact ProClass for more details.

    Q. What are the main features of ProClass?

    ProClass offers the following features:

    • Allow customers to make partial balance payments online
    • Create custom queries to save and export to multiple formats
    • Customer Portal enables public access and data updates
    • Customizable, intuitive dashboard-based interface
    • Customized online event registration pages & Customer Portal
    • Export to file types including PDF, XML, Excel, Word & Tiff
    • Grow detailed contact databases and plot relationship webs
    • Market associated event products and merchandising
    • Payment processing handled by third-party merchants
    • Schedule calendar events across multiple locations and times
    • Send targeted marketing via unlimited HTML email templates
    • Track attendances and link histories to customer accounts

    Q. Who are the typical users of ProClass?

    ProClass has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does ProClass support?

    ProClass supports the following languages:

    English

    Q. What type of pricing plans does ProClass offer?

    ProClass has the following pricing plans:

    Subscription

    Q. Does ProClass support mobile devices?

    We do not have any information about what devices ProClass supports

    Q. What other apps does ProClass integrate with?

    We do not have any information about what integrations ProClass has

    Q. What level of support does ProClass offer?

    ProClass offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials