--- description: Learn how The Mortgage Office Loan Servicing can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for The Mortgage Office Loan Servicing. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: The Mortgage Office Loan Servicing Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Mortgage Software](/directory/180/mortgage-loans/software) > [The Mortgage Office Loan Servicing](/software/103191/the-mortgage-office) # The Mortgage Office Loan Servicing Canonical: https://www.getapp.co.uk/software/103191/the-mortgage-office Page: 1 / 13\ Next: [Next page](https://www.getapp.co.uk/software/103191/the-mortgage-office?page=2) > The Mortgage Office is a web based loan servicing software which helps to streamline, manage and automate current loan servicing tasks > > Verdict: Rated **4.8/5** by 289 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of The Mortgage Office Loan Servicing • The Mortgage Office can be used to service all types of loan format that includes commercial, conventional, construction, ARMs, GPM, lines of credit and more. • Clients can schedule alerts for borrowers and automate payment reminders, monthly bills and statements via email. • The solution helps to track loan delinquencies and late charge assessments with automatic notices. • It offers the capability to automate the management of fund pools, REITS, partnerships, mortgage funds, LLCs, and non-performing loan pools. • With the integrated escrow administration module, clients can meet the accounting and reporting requirements set by Federal Real Estate Settlement Procedures Act (RESPA) and maintain the escrow accounts on behalf of borrowers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 289 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Applied Business Software - **Founded**: 1978 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Canada, Israel, New Zealand, Spain, United Kingdom, United States ## Features - ACH Payment Processing - API - Access Controls/Permissions - Accounting - Accounting Integration - Accounts Payable - Accounts Receivable - Activity Dashboard - Activity Tracking - Alerts/Notifications - Amortisation Schedule - Approval Process Control - Asset Lifecycle Management - Audit Trail - Auto Loans - Automated Decisioning/Underwriting - Automatic Funds Distribution - Borrower Management - Business Loans - CRM ## Integrations (4 total) - HUB - Microsoft Word - QuickBooks Enterprise - QuickBooks Online ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Mortgage Software](https://www.getapp.co.uk/directory/180/mortgage-loans/software) ## Related Categories - [Mortgage Software](https://www.getapp.co.uk/directory/180/mortgage-loans/software) - [Loan Servicing Software](https://www.getapp.co.uk/directory/949/loan-servicing/software) - [Construction Accounting Software](https://www.getapp.co.uk/directory/25/construction-accounting/software) - [Commercial Loan Software](https://www.getapp.co.uk/directory/1167/commercial-loan/software) - [Loan Origination Software](https://www.getapp.co.uk/directory/899/loan-origination/software) ## Alternatives 1. [Creatio AI CRM](https://www.getapp.co.uk/software/90504/creatio-ai-crm) — 4.7/5 (151 reviews) 2. [HES LoanBox](https://www.getapp.co.uk/software/2059051/hes-loanbox) — 4.9/5 (40 reviews) 3. [Mortgage Automator](https://www.getapp.co.uk/software/2045667/mortgage-automator) — 4.9/5 (116 reviews) 4. [Baseline](https://www.getapp.co.uk/software/2074576/baseline) — 4.9/5 (11 reviews) 5. [Margill Loan Manager](https://www.getapp.co.uk/software/120419/margill-loan-manager) — 4.8/5 (49 reviews) ## Reviews ### "Complete & Powerful Software Program with add on Modules giving you options to expand your services." — 5.0/5 > **Sandra** | *14 December 2017* | Insurance > > **Pros**: The software handles all aspects of Loan Servicing within the program. The integration of the different modules makes using the program seamless. I have used several Forms Design programs in the past and the Custom Letters \& Reports program is well designed and extremely east to use. > > **Cons**: I have been involved in writing a custom Collection Program, integrating an Accounting Program with other Loan Servicing Software as well as using other Loan Servicing Software for 27+ years and by farm The Mortgage Office is the BEST. To answer your question what I like least about the program is that it is a Massive and covers every aspect of Loan Servicing; which makes it the BEST of programs. ----- ### "TMO User" — 5.0/5 > **Sohail** | *21 September 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: We have been using The Mortgage Office for several months and been very pleased with our experience. The software does everything we initially set out to accomplish and then some. The Mortgage Office has best in class reporting features which are a huge selling point for our clients. We have had several clients switch from other servicers primarily for the software's ability to generate adhoc reports online. Their support is second to none. Always responsive and very helpful. Our initial learning curve was made easy just because of the tremendous amount of support we received. > > **Cons**: The software is hosted on a virtual computer and I wish it was web based. This is not really con. More so a personal preference. ----- ### "Great Product / Weak Service" — 3.0/5 > **Joshua** | *25 July 2016* | Real Estate | Recommendation rating: 4.0/10 > > **Pros**: Great tool to track loans, monitor loans, produce useful reports, produce borrower statements that are accurate, produces decent lender statements, the customer service reps are very helpful and knowledgeable, the software is relatively easy to use once you really study it. > > **Cons**: IMPOSSIBLE TO GET CUSTOMER SUPPORT ON THE PHONE - PLEASE RAISE MONTHLY SERVICING FEE IN ORDER TO HIRE MORE STAFF. I WILL GLADLY PAY MORE IF I KNOW I CAN GET SOMEONE ON THE PHONE RIGHT AWAY TO ANSWER A TIME SENSITIVE QUESTION, AS OPPOSED TO WAITING 24-48 HOURS FOR A RESPONSE. > > The sales pitch was outstanding. If you want to get someone on the phone from the sales team, boom - they're on. The software itself has been a godsend. We were doing all of our statements on Word and Excel, and we would spend ours getting everything right. As we've grown in size (we have over $150 million in loans outstanding now), we almost had no choice to buy software to help manage the behemoth we've become. We sampled some other cheaper software, but The Mortgage Office is clearly the best one out there. That doesn't mean it's perfect - I am not a big fan of the statements the software generates. For example, on an investor statement, the "interest paid in 2016" box at the top right of the statement shows the gross interest paid. I essentially want it to show the net interest paid (interest less servicing fees). There is an option to do that, but then the statement hides the servicing fees we charge our investors. I like to be transparent and show our investor what they are getting net, but also show them the servicing fees. To get this done The Mortgage Office wanted to charge huge sums of money to customize. I am also not a big fan of the investor statements in general, there are a lot of aesthetic issues that need to be fixed, but they refuse to do it unless I pay them. Regardless of the minor issues described above, the software is good and worth the money. My biggest gripe is with customer support. When you get the support team on the phone, they are incredibly polite and knowledgeable, and always solve my problems. I would give the 5 stars if I could. The reason I am giving them 2 stars is not because of them, they are great. They are just incredibly understaffed, and I've never gotten one of them on the phone. I have to leave a message, and they rarely get back to you same day. It usually takes 24-48 hours, which is just absurd in our business. I even told one of the owners that I am willing to pay a much higher monthly fee (it's about $175 per month for service) if they could staff properly and have people pick up the phone when you call. I would seriously pay about $500/month to make this possible. I am running a $150 million business, and I need to know that I can reach someone within minutes when I have a time sensitive question. This is the reason I would most likely not recommend this product. If they can resolve this issue I would give the company all 5 stars. ----- ### "TMO- the way to go in Mortgage Software" — 5.0/5 > **Pam** | *20 August 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and TMO is very supportive. The facility was very nice and the presentation was informative. > > **Cons**: I have no cons at this time, all looking good > > Great, the staff was very welcoming and helpful ----- ### "Experienced Professionals" — 5.0/5 > **Gwen** | *5 October 2021* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The software is comprehensive and captures both loan servicing and corresponding trust accounting transactions. The company's customer relations, sales, support and training staff are amazing professionals. They set this company apart from its competition. > > **Cons**: We conduct annual reviews on our loans and it would be great if the software could capture spreads of tax returns and financial statements to have all of the financial data, insurance and collateral information in one repository. > > We are transitioning from a "manual" loan servicing process utilizing excel spreadsheets to this automated loan servicing solution and are looking forward to gaining efficiencies with this robust software. ----- Page: 1 / 13\ Next: [Next page](https://www.getapp.co.uk/software/103191/the-mortgage-office?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/103191/the-mortgage-office) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data