About Lavu POS
Lavu is an iPad POS (point of sale) system designed for small to large businesses within the restaurant industry. Lavu is adaptable to any sort of environment whether it’s full-service, quick-service or a franchise. The software is a combination of cloud-based management and mobile/wireless technologies with a modern and intuitive touchscreen interface.
Users can choose between bar, restaurant, and quick-service interfaces which can be customized to fit each business’ particular needs, whether it’s a restaurant, coffee shop or even food truck.
The front of house features offer a fully customizable menu where items can include photos and an ingredients list. Servers can switch between tableside service, counter service, or bar tab layouts for their order screen. Delivery services are also available with the delivery and routing extension which enables staff to assign drivers to orders, and provides them with a map and directions to each delivery location.
The back of house control includes scheduling, managing employee shifts and payroll reports, as well as inventory management tools including low-count warnings and an '86 countdown'. In addition to the POS, Lavu also offers users a variety of sales, inventory and expense reports that can be accessed from anywhere with an internet connection.
Lavu also has marketing and promotions features that include a built-in happy hour function, where users can set prices based on date and time, and offer customers loyalty rewards through integration with LoyalTree.
Key benefits of Lavu POS
Restaurant owners can keep track of their business, view reports, and modify content and settings anywhere on any internet capable device in real-time via the Lavu Pilot iPhone app.
Lavu offers personalization features including customizable menus, specific multi-room table layouts, seat and course numbering, and multi-printer order routing.
Restaurants can market their branding by creating customized logos, uploading original product images and designing custom receipts for their customers.
Managers can track employees with the time clock feature along with shift summaries, including over-time and bonuses, as well as manage tips and payroll.
Lavu offers free software upgrades and integrates with a wide variety of hardware options that connect with the remote backend office.
Devices
Business size
Markets
Supported Languages
Images
Features
Total features of Lavu POS: 45
- Access Controls/Permissions
- Alerts/Notifications
- Bar POS
- Barcode / Ticket Scanning
- Billing & Invoicing
- Cash Management
- Customer Accounts
- Customisable Branding
- Customisable Categories
- Customisable Reports
- Delivery Management
- Discount Management
- Electronic Payments
- Electronic Signature
- Employee Management
- For Restaurants
- Gift Card Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Mobile Access
- Multi-Location
- Online Ordering
- Order Entry
- Order Management
- Order Processing
- Ordering Automation
- Partial Payments
- Payment Processing
- Point of Sale (POS)
- Promotions Management
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Restaurant POS
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Separate Checks
- Split Checks
- Table Management
- Time Clock
- Tips Management
Alternatives
Rezku POS
H&L POS
PDQ POS
Ordyx
Reviews
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- Industry: Food & Beverages
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Best Restaurant Software Yet
Reviewed on 04/11/2018
Pros
-Love the ease of using an iPad
-Size of the icons
-Different color option icons
- Different categories available
-Ease of table organization
-Ease of checkouts
-Very well laid out
-Easy clock-in
Cons
-Hard signing process, customers complained
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Former Lavu User
Reviewed on 17/07/2020
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current...
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.
Pros
I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.
Cons
They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.
Alternatives Considered
Toast POSReasons for Choosing Lavu POS
We needed better reporting and labor tracking.Reasons for Switching to Lavu POS
The fees and support were better by Lavu at the time.- Industry: Food & Beverages
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Lavu POS
Reviewed on 01/10/2021
Pros
Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.
Cons
They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time.
The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Lavu POS Review
Reviewed on 28/12/2020
used to have excellent customer service, but our system went down two days before xmas and we were...
used to have excellent customer service, but our system went down two days before xmas and we were unable to run credit cards for half the day. second busiest day since july. Couldn't enter tips that day either.
and i tried calling them 3 times that night, plus an email. their chat hasn't worked in months.
4 days later I still have not heard from them
Pros
i don't remember why I chose them over the three other ones I tried a couple of years ago.
I think because I could use my own credit card processor.
But its easy enough to use for the features that i use which are basic operation of cash register
it is intuitive and takes little training
Cons
things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working.
I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday
but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do.
Also they said that my gift cards would integrate, but they did not
- Industry: Restaurants
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Save Your Money
Reviewed on 20/08/2021
Pros
I was an existing customer since the inception of Lavu in 2012.
Cons
I purchased the system in 2012. Lavu offered a wireless system when they first came out. I soon learned if you sent a big ticket to the kitchen, it wouldn't print. Lavu advised the system needed to be hardwired for the printers to work properly.
I was a gold member when I signed up. I was told my price would never be higher than $49.95 per month. This turned out, not to be true.
The system worked flawlessly until about 2018. Lavu would frequently go down, offline, drop printer IP addressees, rogue attacks etc. In 2018 and 2019 I lost a lot of money thanks to Lavu.
I closed as most restaurants did in 2020 due to Covid. During the months I was open I noticed one month Lavu would auto debit my account for $200 one month, $150 the next. In March of 2021 to avoid these random charges I paid Lavu a year in advance. It was around $1620.00 for service and a monthly charge for using up to 5 devices. In June 2021 I had to close and sale the business for a loss. I contacted Lavu to refund my money, and they refused. Don't do business with this company.
Lavu POS FAQs
Below are some frequently asked questions for Lavu POS.Q. What type of pricing plans does Lavu POS offer?
Lavu POS offers the following pricing plans:
- Starting from: US$69.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Single Location: $69 per month Multi-location / Enterprise: Contact Lavu for pricing
Q. Who are the typical users of Lavu POS?
Lavu POS has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Lavu POS support?
Lavu POS supports the following languages:
Chinese, English, French, German, Italian, Portuguese, Russian, Spanish
Q. Does Lavu POS support mobile devices?
Lavu POS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Lavu POS integrate with?
Lavu POS integrates with the following applications:
Marketman, PayPal, Paychex Flex, Square Point of Sale, TableUp, Venga, Wisely
Q. What level of support does Lavu POS offer?
Lavu POS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Lavu POS.
