About Lavu POS
Lavu is an iPad POS (point of sale) system designed for small to large businesses within the restaurant industry. Lavu is adaptable to any sort of environment whether it’s full-service, quick-service or a franchise. The software is a combination of cloud-based management and mobile/wireless technologies with a modern and intuitive touchscreen interface.
Users can choose between bar, restaurant, and quick-service interfaces which can be customized to fit each business’ particular needs, whether it’s a restaurant, coffee shop or even food truck.
The front of house features offer a fully customizable menu where items can include photos and an ingredients list. Servers can switch between tableside service, counter service, or bar tab layouts for their order screen. Delivery services are also available with the delivery and routing extension which enables staff to assign drivers to orders, and provides them with a map and directions to each delivery location.
The back of house control includes scheduling, managing employee shifts and payroll reports, as well as inventory management tools including low-count warnings and an '86 countdown'. In addition to the POS, Lavu also offers users a variety of sales, inventory and expense reports that can be accessed from anywhere with an internet connection.
Lavu also has marketing and promotions features that include a built-in happy hour function, where users can set prices based on date and time, and offer customers loyalty rewards through integration with LoyalTree.
Key benefits of Lavu POS
Restaurant owners can keep track of their business, view reports, and modify content and settings anywhere on any internet capable device in real-time via the Lavu Pilot iPhone app.
Lavu offers personalization features including customizable menus, specific multi-room table layouts, seat and course numbering, and multi-printer order routing.
Restaurants can market their branding by creating customized logos, uploading original product images and designing custom receipts for their customers.
Managers can track employees with the time clock feature along with shift summaries, including over-time and bonuses, as well as manage tips and payroll.
Lavu offers free software upgrades and integrates with a wide variety of hardware options that connect with the remote backend office.
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Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
[sensitive content hidden] is the best!!!
Reviewed on 22/02/2023
The best. [sensitive content hidden] is always there when i need the help, plus it has been a...
The best. [sensitive content hidden] is always there when i need the help, plus it has been a seamless transition
Pros
How simple the product is to use is why we choose lavu
Cons
the security settings are not detailed enough for modifying it to meet my needs better
Alternatives Considered
Revel SystemsReasons for Choosing Lavu POS
I like how simple lavu isSwitched From
Revel SystemsResponse from Lavu
Hi John - thank you for your feedback, we love to hear it! We're so happy we could help your restaurant streamline operations.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good product, hard to find anything that compares.
Reviewed on 09/05/2022
Pretty good experience overall. Over the years we've had communication issues. There have been some...
Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the[SENSITIVE CONTENT] about issues that weren't getting resolved. I will say he's immediately gotten on the issues each and every time I've email and gotten me taken care of. Years ago there were some pretty bad issues with the service going offline and we were totally down. This has gotten 1000% better since they switched to AWS hosting. We did have another several hour outage recently, but that's the first and only one in years.
Pros
Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less!
Cons
At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input.
Response from Lavu
Hi Brian! First off, I'd like to thank you for your continued business, and for your feedback! We really appreciate your comments, and we are continuously improving our product to fit the needs of each customer.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stay Away!
Reviewed on 23/10/2020
I purchased a complete system from LAVU on April 2019 with the intent to upgrade my existing POS...
I purchased a complete system from LAVU on April 2019 with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. Last remaining hardware piece originally promised arrived 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Their customer service is of the lowest level you would ever see, especially from an IT company, they provide practically no solutions to issues or a very vague future fix, and their system keeps crashing leaving you with no ability to run your business mid-day and with no warning, time after time. They send you system-wide emails apologizing saying their system was hacked and therefore the interruption i
Pros
There are no Pros, this is an awful system and the worst customer service / sales team in the industry
Cons
Be very careful when they offer you interest free financing for the hardware, that's how they trick you into paying the software fee for 3 years in advance with NO way out
Alternatives Considered
Toast POSReasons for Choosing Lavu POS
Was looking for a more robust systemSwitched From
CAKE POSReasons for Switching to Lavu POS
Their sales people promise the world and then some. You find out way too late they can't deliver.Response from Lavu
Hi Guy, thank you for your feedback. We really appreciate hearing how Lavu worked for your business, and what can be improved.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fast simple and reliable
Reviewed on 04/08/2023
They have a phenomenal suppprt staff that have always tried their best to help me on 1 call. Very...
They have a phenomenal suppprt staff that have always tried their best to help me on 1 call. Very rarely does it take more than one interaction to fix something I can’t do myself
Pros
The iPad approach with pictures and point and press make it easy for new hires to catch on quick.
Cons
The inventory program could be better designed to allow scanning of bills. It’s very labor intensive to try to keep inventory up.
Response from Lavu
Hi Hilton, thank you so much for sharing your experience with Lavu. We are glad to hear that overall, you are happy. As always, please reach out if you need anything!
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Lavu POS
Reviewed on 01/10/2021
Pros
Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.
Cons
They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time.
The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.
Response from Lavu
Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be!
Lavu POS FAQs
Below are some frequently asked questions for Lavu POS.Q. What type of pricing plans does Lavu POS offer?
Lavu POS offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Starter Package: $59.00 | Growth Package: $129.00 | Optimize Package: $279.00
Q. Who are the typical users of Lavu POS?
Lavu POS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lavu POS support?
Lavu POS supports the following languages:
Chinese, English, French, German, Italian, Portuguese, Russian, Spanish
Q. Does Lavu POS support mobile devices?
Lavu POS supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Lavu POS integrate with?
Lavu POS integrates with the following applications:
Marketman, PayPal, Paychex Flex, Square Point of Sale, TableUp, Venga, Wisely
Q. What level of support does Lavu POS offer?
Lavu POS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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