Genbook
About Genbook
Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.
Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences.
Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results.
Key benefits of Genbook
ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.
PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.
RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.
MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.
ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage, Instagram and more.
MARKETING | Genbook helps you market your business efficiently through email. Capture and store important client information and target at the right time for repeat bookings.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Genbook removes barriers for scheduling chiropractic office visits
Reviewed on 09/12/2019
My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with...
My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with missed phone calls while we were checking our patients. Most patients were calling to schedule an appointment. This made it possible for them to do so, literally 24 hours a day, 7 days a week! We have night-shift nurses who are unable to call in during regular office hours. This software removes that barrier.
Pros
Genbook has simplified the process of scheduling our patients. We use this to schedule new and returning patients. Our patients love using it and frequently comment on the ease of scheduling and rescheduling their appointments.
Cons
As of now, there is not a way to automatically follow up with a patient who either did not show up for their appointment or has not been in the office for a while.
Response from Genbook
Hi David,
This review made our day!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Genbook review
Reviewed on 13/12/2019
I been with genbook for years. Loyal customer. No complaints.
I been with genbook for years. Loyal customer. No complaints.
Pros
Easy for me to use, and my clients love it, simple easy for them to use and understand the software. Love the customer. Talk to Someone personally over the phone, any issues. Not tech savvy. Nice someone who. Is patience with questions.
Cons
Love to be able to provide service for workshop bookings and retreats. For when I teach classes.
Alternatives Considered
Square PaymentsReasons for Switching to Genbook
I been with genbook before there was square. I use alsquare for my payment process.Response from Genbook
Hi Lynn,
Thank you so much for taking the time to leave us this amazing review.
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Killing my Business
Reviewed on 08/04/2019
Empty promises.
Empty promises.
Pros
Use to be great and worked well with Google.
Cons
All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.
Response from Genbook
Hi there,
Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature.
Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages.
We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues.
Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with.
Warmly,
The Genbook Team
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Tool for Small Businesses
Reviewed on 09/12/2019
This tool helps all of my stylist see and control their schedules. They can talk to clients and it...
This tool helps all of my stylist see and control their schedules. They can talk to clients and it makes the booking experience smooth. I love the control it gives to us to successfully manage our business.
Pros
I love that I can alter schedules and availability with ease. I love the automatic emails and correspondence with consumers.
Cons
I wish we had an option to add photos to services.
Reasons for Switching to Genbook
It’s was clean and easy to use for clients. The simplicity was attractive for the booking process.Response from Genbook
Hi Renee,
Thank you so much for taking the time to leave us this amazing review.
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Genbook has been great
Reviewed on 17/12/2019
Overall no complaints, even when there’s an issue genbook seems to fix it fairly quick.
Overall no complaints, even when there’s an issue genbook seems to fix it fairly quick.
Pros
As a barber it’s been nice and easy for adding all my services, also very easy for clients to figure out.
Cons
I don’t have much cons, clients wish it would save their card. Maybe create an account for them so they don’t have to put a card in every time.
Reasons for Switching to Genbook
Other coworkers were using it so decided to jump on the train.Response from Genbook
Hi Diego,
This review made our day!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
Genbook FAQs
Below are some frequently asked questions for Genbook.Q. What type of pricing plans does Genbook offer?
Genbook offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.
Q. Who are the typical users of Genbook?
Genbook has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does Genbook support?
Genbook supports the following languages:
English
Q. Does Genbook support mobile devices?
Genbook supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Genbook integrate with?
Genbook integrates with the following applications:
Constant Contact, Google Ads, Google Calendar, Google Maps, Instagram, Meta for Business, Microsoft Outlook, Square Payments, Squarespace, Stripe, Wix, WordPress
Q. What level of support does Genbook offer?
Genbook offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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