Genbook

Genbook

Together, we build a better business experience

4.7/5 (241 reviews)

Genbook Overview

What is Genbook?

Genbook has committed over a decade to free entrepreneurs of distractions.
From juggling telephone calls and emails, social media, to managing a plethora of channels - distractions in an always-on world, are plentiful for entrepreneurs of micro businesses.
Genbook’s simple and affordable cloud based software solution, is everything entrepreneurs need to help organise and manage their business.
This means entrepreneurs are free to focus their efforts on what they value most - building a better business experience.
Since 2006, Genbook has helped over 22,000 small businesses in the personal service and wellness industry. Genbook has offices in Sydney, Australia and Los Angeles, USA.

Genbook Overview

Pricing

Starting from
US$29.00/month

Pricing options

Free Trial
Subscription
Value for money

Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.


Genbook Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English

Screenshots

Genbook screenshot: Calendar and Scheduling
Genbook screenshot: Calendar and Scheduling Genbook screenshot: BookNow Site Genbook screenshot: Brand Reputation Genbook screenshot: Secure Payments Genbook screenshot: Mobile Working Genbook screenshot: 24/7 Availability and Integrations Genbook screenshot: Client Experience Genbook screenshot: Insights Genbook screenshot: Reserve with Google

Genbook Reviews for UK Users

Genbook Reviews for UK Users

Overall rating
4.7
/
5
Excellent
178

Very good
55

Average
3

Poor
2

Terrible
3

Value for Money
4.6
Features
4.5
Ease of Use
4.7
Customer Support
4.7
97% recommended this app
Rebecca taylor S.

Like Having a Virtual Receptionist

I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!


Amy E.

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.


Valerie H.

Needs more marketing features

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.


Red B.

Genbook takes care of my business

Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!!

Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love.
-Red


Natasha F.

Thoroughly enjoy using Genbook

I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.


Rebecca taylor S.
Industry: E-Learning
Company size: 2-10 Employees

Like Having a Virtual Receptionist

Used Daily for 2+ years
Reviewed on 13/12/2019
Review Source: Capterra

I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!

Pros

Ease of use. I can customize my availability each day and each session.

I love how it automatically sends reminders two clients Which minimizes no shows.

I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer.

Great customer service.

Cons

The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal.

I wish they integrated with Mailchimp as well as Constant Contact.

Response from Genbook

Hi Rebecca Taylor,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amy E.
Industry: Mental Health Care
Company size: Self Employed

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

Used Daily for 2+ years
Reviewed on 24/03/2020
Review Source: Capterra

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Pros

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Response from Genbook

Hi Amy,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Valerie H.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Needs more marketing features

Used Daily for 2+ years
Reviewed on 04/12/2019
Review Source: Capterra

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros

Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons

Complete lack of filters for clients.
It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Response from Genbook

Hi Valerie,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have this with our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Red B.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Genbook takes care of my business

Used Daily for 2+ years
Reviewed on 23/12/2019
Review Source: Capterra

Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!!

Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love.
-Red

Pros

Ease of use for clients, it is quick and easy to setup their account and schedule.

Cons

clients have problems knowing how to cancel their appointments.
I am not sure how to cancel genbook from sending a review request.

Response from Genbook

Hi Red,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Natasha F.
Industry: Cosmetics
Company size: Self Employed

Thoroughly enjoy using Genbook

Used Daily for 2+ years
Reviewed on 15/12/2019
Review Source: Capterra

I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.

Pros

I like that this software is always updating and ensuring that we're able to use it with ease.

Cons

My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).

Response from Genbook

Hi Natasha,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.3/10
Based on 241 user ratings
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Genbook Pricing

Genbook Pricing

Starting from
US$29.00/month
Free Trial
Subscription
Value for money

Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.

Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.

Value for Money
4.6/5
Based on 241 user ratings
Compare value for money rating with alternatives
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Genbook Features

Genbook Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.5/5
Based on 241 user ratings
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Categories

Additional information for Genbook

Additional information for Genbook

Key features of Genbook

  • Android and iPhone Apps
  • Google Search Optimization
  • Online Payments
  • Special Promotions
  • Unlimited Appointments
  • Verified Customer Reviews

Benefits

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Accept client payments online and in-store - reduce no-shows and leave the heavy lifting to us, all PCI compliant through our integration with Stripe.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.

Genbook FAQs

Genbook FAQs

Below are some frequently asked questions for Genbook.

Q. What type of pricing plans does Genbook offer?

Genbook offers the following pricing plans:

Starting from: US$29.00/month

Pricing model: Subscription

Free Trial: Available

Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.

Q. What are the main features of Genbook?

Genbook offers the following features:

  • Android and iPhone Apps
  • Google Search Optimization
  • Online Payments
  • Special Promotions
  • Unlimited Appointments
  • Verified Customer Reviews

Q. Who are the typical users of Genbook?

Genbook has the following typical customers:

Freelancers, Mid Size Business, Non Profit, Small Business

Q. What languages does Genbook support?

Genbook supports the following languages:

English

Q. What type of pricing plans does Genbook offer?

Genbook has the following pricing plans:

Subscription

Q. Does Genbook support mobile devices?

Genbook supports the following devices:

Android, iPhone

Q. What other apps does Genbook integrate with?

Genbook integrates with the following applications:

BirdEye, Constant Contact, Constant Contact, Facebook, Google Analytics, LinkedIn, Squarespace, Wix, Wordpress, Yahoo Small Business

Q. What level of support does Genbook offer?

Genbook offers the following support options:

Online Support, Phone Support