OpsGenie
About OpsGenie
Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.
Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.
Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.
Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.
Key benefits of OpsGenie
Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.
Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.
Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.
Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.
Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.
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Reviews
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- Industry: Computer Software
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
its a nice a tools which can be configured as per your requirement and needs
Reviewed on 09/01/2018
stay up to date with the infra issues
stay up to date with the infra issues
Pros
--easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory
Cons
when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue
- Industry: Internet
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Incident response and monitoring
Reviewed on 31/07/2018
Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of...
Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack.
Pros
OpsGenie is very flexible, and relatively simple to setup.
You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services.
Their customer support is really helpful and will help you get set up quickly.
They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).
Cons
The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.).
A guided onboarding and a best practices document would be really helpful for first timers.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Switched for different software
Reviewed on 17/02/2022
it was straightforward to use but ultimately went with something else
it was straightforward to use but ultimately went with something else
Pros
we used this for our call line but have switched to a different provider
Cons
it didnt ring in its own dedicated app and instead the normal phone settings
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OpsGenie is more like an Ops Miracle Worker
Reviewed on 06/08/2018
Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the...
Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the ability to not only send notifications, but see who received them, who responded, and escalate based on a number of factors to make sure that someone, somewhere is getting the alerts.
Pros
The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.
Cons
Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My experience with OpsGenie
Reviewed on 03/08/2018
The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support...
The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support team. This problem may sound 'easy to do' but in reality is quite complex and OpsGenie delivers perfectly well on this.
Pros
1. It works.
2. It works well.
3. Very friendly interface at both desktop and mobile versions.
4. Outstanding flexibility in configuration.
5. API is well documented and easy to use.
Cons
Not really a problem but I could not find how to list all 'tags' ever used by me/my colleagues.
OpsGenie FAQs
Below are some frequently asked questions for OpsGenie.Q. What type of pricing plans does OpsGenie offer?
OpsGenie offers the following pricing plans:
- Starting from: US$11.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
Q. Who are the typical users of OpsGenie?
OpsGenie has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OpsGenie support?
OpsGenie supports the following languages:
English
Q. Does OpsGenie support mobile devices?
OpsGenie supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does OpsGenie integrate with?
OpsGenie integrates with the following applications:
Airbrake, AppSignal, CircleCI, Circonus, Crashlytics, Datadog, Freshservice, Google Cloud Operations Suite, JIRA Service Management, Jira, Librato, Loggly, LogicMonitor, Microsoft Azure, Nagios XI, Network Performance Monitor, New Relic, Papertrail, Pingdom, Planio, Redmine, ServiceNow, Site24x7, Slack, Sumo Logic, Twilio, ValueOps, WhatsUp Gold, Zabbix, Zendesk Suite
Q. What level of support does OpsGenie offer?
OpsGenie offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for OpsGenie.
- Application Performance Management Tools
- Team Communication Software
- Website Monitoring Software
- Log Management Software
- DevOps Tools
- IT Management Software
- Incident Management Software
- ITSM Tools
- Emergency Notification Software
- Scheduling Software
- Calendaring Software
- Network Monitoring Tools
- Server Management Software
