About Vagaro

Vagaro is a web-based solution for salon and fitness center owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons, spa and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.

With Vagaro, business owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.

Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.

Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.

Pricing starting from:

£20.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Vagaro

• Vagaro's salon, wellness and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.

• Users can send booking confirmation and reminders to customers via email or text message.

• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.

• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.

• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

£20.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Vagaro Software - Get Booked & Paid 24/7
Vagaro Software - Run Reports
Vagaro Software - Automated Notifications
Vagaro Software - POS System
Vagaro Software - Apps for business and clients
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Vagaro video
Vagaro video
Vagaro video
Vagaro Software - Get Booked & Paid 24/7 Vagaro Software - Run Reports Vagaro Software - Automated Notifications Vagaro Software - POS System Vagaro Software - Apps for business and clients

Features

Total features of Vagaro: 153

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • Business Coaching
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Charting
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Color Codes/Icons
  • Commission Management
  • Committee Management
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Costume Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Dues Management
  • EMR/EHR
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollments/Onboarding
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • For Physical Therapy
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • Goal Setting / Tracking
  • Group Scheduling
  • HIPAA Compliant
  • Historical Reporting
  • Hybrid Trainer
  • In-person Trainer
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Life Coaching
  • Loyalty Program
  • Marketing Automation
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mentor/Coach Matching
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multiple User Accounts
  • No-Show Tracking
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Trainer
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Progress Tracking
  • Promotions Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SOAP notes
  • SSL Security
  • Sales Reports
  • Scheduling
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Timesheet Management
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Wait List Management
  • Web Forms
  • Website Integration
  • Website Management
  • eCommerce Management

Alternatives

Mindbody

4.0
#1 Alternative to Vagaro
Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and...

Square Appointments

4.4
#2 Alternative to Vagaro
Square Appointments is the all-in-one point of sale for booking, payments, and team management. We handle the admin...

Booker

4.1
#3 Alternative to Vagaro
Cloud-based online booking, scheduling, point of sale and marketing software - everything you need to run your salon...

Acuity Scheduling

4.8
#4 Alternative to Vagaro
Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes...

Reviews

Overall rating

4.7 /5
(2,611)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

Already have Vagaro?

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Showing 5 reviews of 2,611
Greta S. Greta S.
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

VAGARO FOR MEDICAL AESTHETICS PRACTICE

Reviewed on 30/05/2021

I love that Technical Support Staff are knowledgeable, patient and available when I need them.

I love that Technical Support Staff are knowledgeable, patient and available when I need them.

Pros

I LOVE the ease of scheduling clients from my hand held devices. Love the Colors, design; very user friendly.

Cons

Honestly need to play around more with the Features, which I hear a many (from a friend whom I referred for her Yoga Business. She switched from Mind Body and LOVES Vagaro).

Wish Vagaro would invest in NICE Modern looking POS devices like Square and Clover.

Jason R. Jason R.
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Value For Real

Reviewed on 23/10/2021

Pros

Auto drafting, session tracking, point of sale of services and products ease of use and modification of sale and scheduling formats.

Cons

Honestly the only thing is waiting for deposits. 24 turn around would be great vs waiting for specific business days. This hasn't been an issue at all just a preference

Alternatives Considered

WellnessLiving

Reasons for Choosing Vagaro

overpriced because of reputation only. I used them for year when all of a sudden they got rid of all their starter programs for less then 125 plus they didnt offer to grandfather prior customer that had been loyal for years before they nearly doubled their prices.

Switched From

Mindbody

Reasons for Switching to Vagaro

Customer service, development of POS took what felt like forever while being billed for a system that wasn't completely available for use.
Jennifer H. Jennifer H.
Overall rating
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Ok for single operator. Not effective for bigger salon.

Reviewed on 03/08/2017

Their customer-service department seems to be filled with condescending 20 somethings who enjoy...

Their customer-service department seems to be filled with condescending 20 somethings who enjoy attempting to make users feel inadequate. The last 3 times I've had to call-in and ask a question or have voice a concern about the product, I've been spoken down to by someone half my age.

Pros

The calendar is easy and self explanatory. It seems easy to use Even for people with no computer experience . If you're still using pencil and paper , this is way better than that . Probably a great product for both renters. Clients like notification system.

Cons

If you've used any other salon softwares that are in a high performance category as far as reporting and/or user experience this will not suit your needs . It is very rudimentary in its performance . It does not allow for any customization in reports or in applications .
Many features are archaic and need updating. The feature to logout users after a certain amount of time can't recognize the difference between idle and not idle so it will log you out and lose your work in the middle of a session . The "marketing" section is mediocre at best . IF you've already been running a computerized operation for 5 yrs or more, you will find the software completely inefficient . It does not save your work if you're in the middle of procedures when it logs out . It cannot tell the difference between tasks in progress and idleness . If you leave the program wide-open and it doesn't log anybody out automatically, then your separate users have no recognition within the system, Unless they individually and manually log themselves in-and-out every time . SO MANY SILLY TIME WASTING things that MUST be done manually every session. Yuck.

Cynthia N. Cynthia N.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Vagaro!

Reviewed on 10/08/2021

I'm saving a lot of space not having to keep a paper schedule. Taxes are way easier, and if I used...

I'm saving a lot of space not having to keep a paper schedule. Taxes are way easier, and if I used the software how it was meant to be used, it would be even easier. Baby steps! Haha.

Pros

It is super easy to use, and if it isn't, customer service is there to help. The tutorials help too! TONS! There were a few things I had to give up moving to Vagaro from my old software, but I told customer service about it and not only did they figure out a way for me to still kinda offer the same thing to my clients, soon after, they came out with the option I needed!!! Like they did it just for me!

Cons

It's NOT the software I have an issue with...It's payment processing. WAY TOO LONG TO GET PAID when my clients pay through Vagaro. I discourage it mostly.

Jennifer E. Jennifer E.
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fantastic for this one-woman show

Reviewed on 28/06/2021

Very affordable booking/confirmation system, credit card processing, inventory management and...

Very affordable booking/confirmation system, credit card processing, inventory management and reports included, these are my baseline needs and Vagaro fulfills them 90% well. They were very helpful when signing up and helped me import most of my needed info, not perfectly, but pretty well. That is the end of actual human interaction though and sometimes an actual HUMAN customer service conversation by phone would be appreciated.

Pros

Very easy to use on both desktop and mobile; great price for what you get, especially for a small or individual practice--calendar, email/sms confirmations, online booking (if you choose to use that); reports (though either I haven't found some yet or they could be improved, i.e. I accept checks and it gives me a total for check deposit, but not the # of checks); integrated payment system takes clear and fair CC fees out as they occur, COVID clean checkout can send signature/gratuity page to clients mobile; a la carte pricing, i.e. I needed "forms" for sending COVID forms, but can cancel that portion anytime and save $10/mo if not needed; Inventory management--could be improved, but for around $30/mo, can't be beat from what I've found.

Cons

Deposit reports: how many checks are in the total that I need to deposit for a period of time? Would save me from adding all checks manually to see if amounts match; Inventory: To adjust current inventory items, it seems I need to do it item by item... they have a "mass edit", but I have never figured out how to get it to work for me and I HAVE contacted support about this issue, the back and forth chat is exhausting and sometimes you need to step away from the computer for a reason and the chat ends. Pricing on Service items: There should be a button to allow the pricing to show in the Appt and/or confirmation emails, if I want the price to show, I have to make it part of the Service title, thus when my prices change, I have to change each of those titles manually. I have clients who like to prewrite checks and they need to easily know the price ahead of time.

Alternatives Considered

Schedulicity and MassageBook

Reasons for Choosing Vagaro

Booker was great for the individual or small business when they first came on the scene, now their minimum price (with fantastic features, online booking/sales whether you want them or not) is $129/month, that is ridiculous for one person to pay and they didn't want to work with me even though I'd been with them for over 10 years (when it was $25/month for an individual to have all of those things). I understand inflation, but clearly they only wanted to work with larger accounts and that is their business decision to make.

Switched From

Booker

Reasons for Switching to Vagaro

Inventory management was the big reason, I don't believe either of the above had them at the time....
Showing 5 reviews of 2,611 Read all reviews

Vagaro FAQs

Below are some frequently asked questions for Vagaro.

Vagaro offers the following pricing plans:

1 user: £20 /month 2 users: £30 /month 3 users: £40 /month 4 users: £50 /month 5 users: £60 /month 6 users: £70 /month 7+ users: £80 /month

Vagaro has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Vagaro supports the following languages:

English

Vagaro supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Vagaro integrates with the following applications:

Facebook for Business, Google Calendar, Gusto, Instagram, Microsoft Excel, Microsoft Outlook, Quickbooks Online, WordPress, Xero, Zoom Meetings

Vagaro offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Vagaro.