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Vagaro

Name: Vagaro
Rating: 4.7 (3472 reviews)

Vagaro

4.7 (3,472)

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Business Management Software & Marketplace for Beauty & Wellness Businesses

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About Vagaro

Vagaro is an all-in-one web-based solution for beauty & wellness business owners to promote services & connect with customers via the Vagaro Marketplace & App. It’s a B2C platform where salons, spas and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.

With Vagaro, business owners can create a customised website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.

Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post positive feedback on a Salon's Vagaro page, for all to see! Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.

Vagaro offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.

Pricing starting from:

£30.00/month

Free Version
Free Trial
Subscription

Pricing plans

Free Trial

Key benefits of Vagaro

Vagaro's salon, wellness and fitness software allows users to create a personalised website fully managed and hosted by Vagaro, and customise it with their service menu, staff bios, venue pics & videos for brand promotion.

Users can send booking confirmation and reminders to customers via email or text message.

Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.

The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.

Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.

Typical Customers

Freelancers
Small Businesses (2-50)
Mid-size Companies (51-500)
Large enterprises (500 and more)

Deployment

Cloud-based
On-premise

Countries available

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

£30.00/month

Free Version
Free Trial
Subscription

Pricing plans

Free Trial

Images

View 6 more

Vagaro Software - Vagaro schedule appointments

Vagaro Software - Vagaro appointment confirmations

Vagaro Software - Vagaro memberships and packages

Features

Total features of Vagaro: 223

ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Address Book
Alerts/Notifications

Application Management
Appointment Management
Appointment Scheduling
Attendance Management
Attendance Tracking
Automated Scheduling
Automated Text Generation
Availability Indicator

Availability Management
Barcode/Ticket Scanning
Before & After Pictures
Billing & Invoicing
Booking Management
Booth Rental Management
Business Coaching
Calendar Management

Calendar Sync
Calendar/Reminder System
Capacity Management
Charting
Class Management
Class Registration
Class Scheduling
Client Database

Client Management
Client Portal
Client Profiles
Collaboration Tools
Color Codes/Icons
Commission Management
Committee Management
Communication Management

Compensation Management
Compliance Management
Confirmations/Reminders
Consent Management
Contact Database
Costume Management
Credit Card Management
Credit Card Processing

Customer Accounts
Customer Database
Customer History
Customer Mobile App
Customer Surveys
Customisable Branding
Customisable Forms
Customisable Reports

Customisable Templates
Customizable Fields
Data Import/Export
Data Security
Debit/Credit Card Processing
Discount Management
Document Management
Document Storage

Drag & Drop
Dues Management
EMR/EHR
Electronic Forms
Electronic Payments
Electronic Signature
Email Management
Email Marketing

Email Reminders
Email Templates
Employee Database
Employee Management
Employee Scheduling
Employee Time Clock
Enrollments/Onboarding
Event Calendar

Event Management
Event Scheduling
Facility Scheduling
Faculty/Staff Management
Financial Reporting
Fitness Assessments
Fitness Plan
For Barbershops

For Chiropractors
For Dance Studios
For Gyms
For Martial Arts
For Medical Spas
For Physical Therapy
For Salons and Spas
For Small Businesses

For Yoga/Pilates Studios
Forms Creation & Design
Forms Management
Gift Card Management
Goal Setting/Tracking
Group Scheduling
HIPAA Compliant
Historical Reporting

Hybrid Trainer
In-Person Payments
In-person Trainer
Instructor Management
Inventory Control
Inventory Management
Inventory Optimisation
Inventory Tracking

Invoice Management
Life Coaching
Loyalty Program
Marketing Automation
Medical Billing
Member Accounts
Member Communication
Member Database

Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mentor/Coach Matching
Mobile Access
Mobile Alerts

Mobile App
Mobile Booking
Mobile Grooming
Mobile Payments
Multi-Location
Multiple Payment Options
Multiple User Accounts
No-Show Tracking

Nutrition Program
Online Booking
Online Payments
Online Registration
Online Store
Online Trainer
PCI Compliance
Partial Payments

Patient Management
Patient Portal
Patient Records Management
Payment Gateway Integration
Payment Processing
Payroll & Commissions
Payroll Management
Payroll Reporting

Performance Metrics
Pet Birthday Tracking
Pet Grooming
Physician Management
Point of Sale (POS)
Practice Management
Product Identification
Progress Notes

Progress Tracking
Promotions Management
Purchase Order Management
Push Notifications
Ratings/Reviews
Real-Time Data
Real-Time Notifications
Real-Time Reporting

Real-Time Updates
Real-time Scheduling
Receipt Management
Records Management
Recurring Appointments
Recurring/Subscription Billing
Referral Tracking
Reminders

Reporting & Statistics
Reporting/Analytics
Reputation Management
Rescheduling
Resource Scheduling
Rewards Program
Role-Based Permissions
Room Booking

SMS Marketing
SMS Messaging
SMS Reminders
SOAP notes
SSL Security
Sales Reports
Scheduling
Search/Filter

Secure Login
Self Check-In/Check-Out
Self Service Portal
Service Catalogue
Social Media Integration
Sport Coaching
Staff Management
Staff Scheduling

Status Tracking
Student Management
Surveys & Feedback
Task Scheduling
Tax Compliance
Team Calendars
Team Management
Template Management

Third-Party Integrations
Time Clock
Timesheet Management
Transaction History
Transaction Monitoring
Treatment Packages
Treatment Planning
Wait List Management

Waitlist Status Tracking
Waiver Management
Web Forms
Website Integration
Website Management
Workflow Management
eCommerce Management

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Wix

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ABC Glofox

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Reviews

Overall rating

4.7 /5

(3,472)

Value for Money

4.7/5

Features

4.6/5

Ease of Use

4.6/5

Customer Support

4.6/5

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Showing 5 reviews of 3,472 Read all reviews

Showing 5 reviews of 3,472

Julie

Overall rating

Industry: Hospital & Health Care
Company size: 5,001–10,000 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Excellent time management tool for startups and SMEs

Reviewed on 27/07/2023

Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away...

Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.

Pros

Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.

Cons

I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.

Michael

Overall rating

Industry: Health, Wellness & Fitness
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Easy Peasy

Reviewed on 13/06/2024

Simple and easy to use. Plus I get 1000 emails a month!!

Pros

I always get a real person on the phone.

Cons

Sometimes the connection is bad. But they help me through it.

Alternatives Considered

Kicksite

Reasons for Switching to Vagaro

Affordability and ease of use was a priority as a father and business owner.

Lexie

Overall rating

Industry: Health, Wellness & Fitness
Company size: Self Employed
Used Monthly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Helpful platform

Reviewed on 21/02/2025

It is easy to use, quick, organized, and nicely put together. Website looks clean!

Pros

I love how organized this platform is and easy to book!

Cons

I wish there was an option where you could all your past bookings.

Response from Vagaro

Thanks for your feedback! We're glad you love how organized and easy-to-use Vagaro is. You can view your past bookings in your account history, but if you're looking for a specific feature, we'd love to hear more about what you have in mind. Let us know how we can improve your experience! 😊🚀

Anita

Overall rating

Industry: Alternative Medicine
Company size: Self Employed
Used Daily for Free Trial
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 3.0 /10

On the fence, but TRIAL IS SO USEFUL IN UNDERSTANDING THE SOFTWARE!

Reviewed on 07/09/2024

Pros

Not sure how I feel about it. I have completely mixed views. I signed up for a trial period, when I thought my business would be opening in May, It is now September and I am about to open. The trial period, did not let me obviously try the debit card or payment options. Then from my understanding if you didn't click to continue the trial period, you were no longer getting the service. Yet I am being asked to pay $40.00, $35.00 plus a late fee, for service used in June. But my trial period was end of May to June, so this put me off. THEN they locked me out of my account and are asking me to pay a past due balance of $40.00 but what will happen then, that's just to unlock my account and then are they going to charge me for what more months of NON -USAGE. I sent emails but they bounced back with literally, we've detected key words in your email that this filter system won't allow anyone to respond to. Now imagine if I were up and running and this happened? When I was using the trail period, here is what I somewhat liked:
The landing page
The reminders although I felt like the customer emails were lacking in personal touch and were standard, and seemed very automated to me and "cold." I couldn't figure out how to personalize it. Then the location was neat, but again. The email reminders were a little one liner, reminder but something about them felt off putting. Not sure, I did find the landing page creation challenging but nonetheless they give you a landing page. The add ons are expensive so for a software all of a sudden you can come up to over $200 I get it, but why is there nothing for a start up, entrepreneur? The $50.00 program seemed ideal and overall it seems like a good software but this $40.00 is absolutely offputting to me, so if I pay them and still can't access my account, they would have gained $40.00 for me for after a trial period where I was not using the program? So I don't know. BUT i do suggest doing the trial period. I 've done several with some others and so far, nothing seems to be wowing me or they're way to expensive for my start up.

Cons

Their capacity to shut your account down if there is a missed payment. Imagine running a business and that happens.

Alternatives Considered

Bookeo

Reasons for Switching to Vagaro

Their 30 day trial was so vital in a new endeavour and entrepreneurship and as a new business owner. I didn't know where to start, and I really liked their description of the product and the free trial and the ease of use, plus the meeting I had with the rep during the Demo, was pretty straight forward but then when I went to use it on my own, it was a little more confusing.

Response from Vagaro

Thank you for sharing your experience with us. When signing up for a 30-day free trial, the system indicates when the trial period ends and when billing for the monthly subscription will begin. You have the option to cancel your account at any time within the software. However, it appears that the account remained active beyond the trial period. Please note, that the system provides a warning before suspending the account and closing it.

If you need assistance, our 24/7 support team is available via phone, chat, or email at vagaro.com/pro/contact. We’d be happy to help you reactivate your account or with any other concerns. Feel free to reach out to us at your convenience.

Elham

Overall rating

Industry: Health, Wellness & Fitness
Company size: Self Employed
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 1.0 /10

Vagaro is disappointing

Reviewed on 17/12/2024

Dissaapointed I switched to Vagaro. I need one thing to work and 3 people still haven't helped me.

Pros

How they help you set up. That's about it

Cons

How of a month of using Vagaro no one has helped me get my cc payments in the app. Customer service tech support is incapable of any help. I feel frustrated no one has helped

Response from Vagaro

Thank you for your feedback. We want to ensure your concerns are addressed as quickly as possible. Please email [email protected] with the subject line: "Attn: CX" so we can escalate your ticket and provide the necessary assistance. Our goal is to resolve this for you promptly.

Showing 5 reviews of 3,472 Read all reviews