Service Fusion

Easy. Powerful. Mobile. Field service management software.

About Service Fusion

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.

Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.

Key benefits of Service Fusion

● Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

● The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

● Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

● The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

● The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.

Devices

Business size

S M L

Markets

Australia, Canada, United States

Supported Languages

English

Images

Service Fusion Software - 1
Service Fusion Software - 2
Service Fusion Software - 3
Service Fusion Software - 4
Service Fusion Software - 5
Service Fusion Software - 6
Service Fusion Software - 7
Service Fusion Software - 8
View 9 more
Service Fusion video
Service Fusion Software - 1 Service Fusion Software - 2 Service Fusion Software - 3 Service Fusion Software - 4 Service Fusion Software - 5 Service Fusion Software - 6 Service Fusion Software - 7 Service Fusion Software - 8

Features

Total features of Service Fusion: 141

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Client Management
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Estimating
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Extraction
  • Data Import/Export
  • Data Visualisation
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • File Storage
  • For General Contractors
  • For Locksmiths
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Overhead Costs Estimating
  • Overtime Calculation
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Photo Capture
  • Photos / Images
  • Prebuilt Assembly
  • Preventive Maintenance
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Summary Reports
  • Tagging
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • User Profiles
  • Voice Mail
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Alternatives

FieldPulse

4.6
#1 Alternative to Service Fusion
FieldPulse is an all-in-one field service management solution with fully featured mobile apps for Android & iOS...

Jobber

4.6
#2 Alternative to Service Fusion
Jobber’s award-winning software is perfect for home services businesses that want to keep jobs on track and provide a...

ServiceWorks

4
#3 Alternative to Service Fusion
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

Housecall Pro

4.7
#4 Alternative to Service Fusion
Housecall Pro is a full-suite tool that enables service professionals to run their entire business from their...

Reviews

Overall rating

4.4 /5
(140)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.5/5
Customer Support
4.5/5

Already have Service Fusion?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 140
Brandon V.
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

If you have a sales team that is mobile and on the road this is an incredible platform.

Reviewed on 01/04/2018

Pros

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Cons

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Jennifer S.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Service Tech & Office friendly

Reviewed on 24/09/2020

They were super about the initial training, and have consistently tried to answer any remaining...

They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Pros

Better dispatching than what we had before.

Cons

Reports aren't all that they need to be, but can download info to Excel & manipulate most data

Aaron S.
Overall rating
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Another Broken Software With Crappy Back-End Support

Reviewed on 23/07/2019

Mostly negative. Its been really rough for us trying to build and grow our company using this...

Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Pros

It customizable and pretty user-friendly

Cons

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

Braden W.
Overall rating
  • Industry: Machinery
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy Plug and Play Service Management Tool

Reviewed on 15/03/2021

Service Fusion has been a blessing; previously we were manually routing our individual field...

Service Fusion has been a blessing; previously we were manually routing our individual field service technicians to their appointments by phone as they came in, and following up with an email to provide the address. Again, although I would like to see some updates to the mobility of scanning and inventory management, overall this is a strong application.

Pros

This app is an all-inclusive solution for anyone conducting field service work at customer locations! We are an industrial mechanic service, that has built our business around specialized in-field repair servicing. Service Fusion is a one-stop shop for appointment information; it features a GPS module to make for easy appointment transportation. In addition, they offer customizations within their template for appointments which allows us to include industry-specific task items and buttons.

Cons

The biggest issue we run into is with inventory management. Although they have a great inventory management module, that has a lot of expandability and allows for barcode scanning, the scanner is restricted to operating only when attached to a laptop... You can't attach it to a tablet or mobile device which makes it very cumbersome and not as intuitive with the mobile application as you would hope. The platform is built off the mobility via the app, so to not allow the scanning and inventory management to function off of that is very counter-intuitive in my opinion.

Carla R.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wow, great product and great support!

Reviewed on 11/03/2020

We were skeptical about switching from one online program to another for our dispatch and billing...

We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.

Pros

It is hard to say what we like most about Service Fusion because all the parts work together to help our business function at it's best. Maybe the customer support. They actually want to help us, can help us and know what they are talking about. They give answers instead of the run around, every single time without fail. It is truly amazing and compared to other programs we have used it is night and day the level of expertise and perfection.

Cons

The video tutorials. They were a bit torturous. Watching a video of a learning session that lasts a couple of hours while trying to run an emergency service company and take care of customers is asking too much.

Showing 5 reviews of 140 Read all reviews

Service Fusion FAQs

Below are some frequently asked questions for Service Fusion.

Service Fusion offers the following pricing plans:

  • Starting from: US$149.00/month
  • Pricing model: Flat Rate
  • Free Trial: Not Available

Service Fusion has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Service Fusion supports the following languages:

English

Service Fusion supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Service Fusion integrates with the following applications:

Google Calendar, Microsoft Outlook, QuickBooks Online Advanced, Quickbooks Online

Service Fusion offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Service Fusion.