About TouchBistro
TouchBistro has been named the Best POS System for Restaurant for three years running, by Business News Daily. Our prize winning factor is that TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the industry with 24/7 expert support from former restaurant servers, managers, and owners.
Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.
Pricing starting from:
US$69.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TouchBistro
Key benefits of TouchBistro
● TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.
● TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.
● Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.
● TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.
● TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.
● TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.
● TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.
● TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.
● TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.
Devices
Business size
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$69.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TouchBistro
Images
Features
Total features of TouchBistro: 58
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Billing & Invoicing
- Built-in Accounting
- Cash Management
- Clock In / Out
- Contact Management
- Customer Accounts
- Customisable Reports
- Data Import/Export
- Delivery Management
- Discount Management
- Electronic Payments
- Employee Management
- For Restaurants
- Gift Card Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Kitchen / Menu Management
- Loyalty Program
- Mobile Access
- Offline Access
- Online Ordering
- Order Entry
- Order Management
- Point of Sale (POS)
- Pricing Management
- Promotions Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Restaurant POS
- Retail Inventory Management
- Returns Management
- SSL Security
- Sales Orders
- Sales Reports
- Sales Tax Management
- Separate Checks
- Split Checks
- Status Tracking
- Stock Management
- Table Management
- Third Party Integrations
- Time Clock
- Tips Management
- Wait List Management
Alternatives
Square Point of Sale
Toast POS
Revel Systems
Lightspeed Retail
Reviews
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- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
For iPad soulution for busy restaurants, this is your answer!
Reviewed on 08/10/2016
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system...
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta
Pros
Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.
Cons
No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Fair value for the price
Reviewed on 26/01/2021
It has been fair. Sometimes their customer service department is hard to get a hold of. We have...
It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far.
Pros
The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior.
Cons
The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around.
Response from TouchBistro
Hi Ashley, thank you very much for your feedback! It's wonderful to hear that you and your staff have found TouchBistro to be easy to use. I will pass your note regarding your Online Ordering trouble on to our product team. - The TouchBistro Team
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best POS system
Reviewed on 16/12/2021
TB is the best POS system I have ever worked with in 40 years I have been in the restaurant...
TB is the best POS system I have ever worked with in 40 years I have been in the restaurant business.
Pros
The ease of switching over from our old system to the TB system
Cons
Nothing . Everything works exactly they way we wanted .
Response from TouchBistro
Hey Brian, thank you for leaving us a review! We appreciate the kind words!
- Industry: Restaurants
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Look elsewhere if you're considering TouchBistro!
Reviewed on 02/12/2021
This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless...
This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless you get a mid-level person who knows something. The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time consuming. HORRIBLE. If i didn't have so much money invested in equipment between multiple restaurants, i would change. If you're new and considering purchasing TouchBistro....DON'T! Look elsewhere!
Pros
Table side ordering. Menu flexibility. Expandability.
Cons
The more they add features, the worse it gets. I highly doubt that the development people have any restaurant experience. Refunding a cc that has been wrung in is ridiculously difficult. To top it off, they have just recently started to move EVERYTHING to the cloud. Including the server end-of-day reports which makes it extremely hard to check credit cards, voids, comps, etc. It's ridiculous at best. No thought whatsoever on user friendliness.
Alternatives Considered
Revel SystemsReasons for Choosing TouchBistro
Tableside ordering.Reasons for Switching to TouchBistro
Not really sure...wish daily I hadn't.Response from TouchBistro
Hi Allen,
I apologize for the issues you've been facing with TouchBistro. Our updates are all made based on customer requests, the cloud-first reporting feature was a popular request to be able to access reports anywhere you are. I will ensure that your sentiments are passed along to the product team for consideration.
- Carly at TouchBistro
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Buyer Beware
Reviewed on 05/11/2021
We have not yet implemented after 6 months or working with Touchbistro to resolve our issues. We...
We have not yet implemented after 6 months or working with Touchbistro to resolve our issues. We have dealt with over 15 different people without a solution.
Pros
We liked that it is portable and easy to use with familiar hardware (ipads)
Cons
This isnt a Con for the software but the tools surrounding its use. We clearly defined our needs to use this tool outside as over 50% of our customer seating is outdoors. We have been able to take orders and submit them fine using the ipads, but the tools used to close out tickets and process payments at those outdoor tables did not work as sold or promised. Touchbistro has refused credit on those devices and has yet to offer a workable solution.
Response from TouchBistro
Hey Chip, thank you for taking the time to leave us a review. I'm sorry to hear that TouchBistro isn't working out for you, and I would like to escalate this with our management team. Please send me an email to [email protected] with the name your account is under so we can look into things further.
- Carly at TouchBistro
TouchBistro FAQs
Below are some frequently asked questions for TouchBistro.Q. What type of pricing plans does TouchBistro offer?
TouchBistro offers the following pricing plans:
- Starting from: US$69.00/month
- Pricing model: Subscription
- Free Trial: Available
• Solo (1 User License) - $69 per month • Dual (2 User Licenses) - $129 per month • Team (Upto 5 User Licenses) - $249 per month • Unlimited (Unlimited User Licenses) - $399 per month
Q. Who are the typical users of TouchBistro?
TouchBistro has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does TouchBistro support?
TouchBistro supports the following languages:
English
Q. Does TouchBistro support mobile devices?
TouchBistro supports the following devices:
iPad (Mobile)
Q. What other apps does TouchBistro integrate with?
TouchBistro integrates with the following applications:
7shifts, Craftable, Deliverect, EVO Payments, MarginEdge, Marketman, Optimum Control, Ordermark, PayPal, Push Operations, QuickBooks Online Advanced, Sage Intacct, Square Point of Sale, Square for Retail, TSYS, WISK.ai, Worldpay, Xero
Q. What level of support does TouchBistro offer?
TouchBistro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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