About Toast POS

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.

Pricing starting from:

US$165.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Toast POS

Key benefits of Toast POS

● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$165.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Toast POS

Images

Toast POS Software - Toast POS allows customers to split checks & menu items
Toast POS Software - Toast POS allows guests to pay bills at their tables
Toast POS Software - Toast POS enables taking orders on the fly
Toast POS Software - Toast POS enables the generation of real-time reports on key parameters
Toast POS Software - Toast POS offers automatic notifications to servers on order completion
View 6 more
Toast POS video
Toast POS video
Toast POS video
Toast POS Software - Toast POS allows customers to split checks & menu items Toast POS Software - Toast POS allows guests to pay bills at their tables Toast POS Software - Toast POS enables taking orders on the fly Toast POS Software - Toast POS enables the generation of real-time reports on key parameters Toast POS Software - Toast POS offers automatic notifications to servers on order completion

Features

Total features of Toast POS: 53

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bar POS
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customisable Reports
  • Data Import/Export
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Kitchen / Menu Management
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Online Ordering
  • Order Entry
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Returns Management
  • Returns Tracking
  • Sales Reports
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History
  • Wait List Management
  • eCommerce Management

Alternatives

Rezku POS

4.5
#1 Alternative to Toast POS
Rezku POS is an iPad point-of-sale system for bars & restaurants with features for tableside ordering, advanced menus,...

H&L POS

5
#2 Alternative to Toast POS
A complete suite of integrated hospitality POS systems.

PDQ POS

4.3
#3 Alternative to Toast POS
PDQ POS, a top rated point of sale system, is designed specifically for pizzerias, quick serve, fast casual, and...

GoFrugal

4.4
#4 Alternative to Toast POS
GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS)...

Reviews

Overall rating

4.2 /5
(283)
Value for Money
3.9/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
3.9/5

Already have Toast POS?

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Showing 5 reviews of 283
Jayelynn W.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredibly Efficient!

Reviewed on 05/09/2019

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and...

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Alternatives Considered

Aloha EPOS

Reasons for Choosing Toast POS

The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.

Switched From

TouchBistro

Reasons for Switching to Toast POS

While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.

Response from Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 5,001-10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I'd give it a 10 but then it would be perfect!

Reviewed on 21/08/2020

Overall, I really enjoy the system. It's simple to program and they have a great support system....

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Pros

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Cons

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Alternatives Considered

Clover, NCR Aloha and CAKE POS

Reasons for Choosing Toast POS

We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.

Switched From

NCR Aloha

Reasons for Switching to Toast POS

Price, support, system use

Response from Toast

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Amber C.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Customer service

Reviewed on 16/08/2021

amazing

amazing

Pros

The customer service with toast system is amazing. I have called at least once a week for the past two months learning features and everything there is to know about the POS. I have never waited longer than 1 minute for a real live person to answer on their customer support phone number. Every time the guys are so helpful and quick. They explain everything and are available 24/7 seriously it’s 3:08AM and they just got done helping me set up scheduling through the system. I highly recommend

Cons

The only concerns that has come to our attention is the processing fees. But all processing fees no matter what system you use is high and adds up every month. It’s nots toast fault credit card fees are high and that’s the banks not toast

Gonca E.
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible Tech Support And Filled With Bugs

Reviewed on 24/10/2019

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry...

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Pros

Affordable
Customer facing customization

Cons

1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us.

Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

Alternatives Considered

Clover and Revel Systems

Reasons for Switching to Toast POS

The price was more affordable and they gave us a discount.
Allen C.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Toast Software

Reviewed on 18/05/2021

My overall experience is good. We are pleased with the features that it offers. Our staff does need...

My overall experience is good. We are pleased with the features that it offers. Our staff does need a while to learn where all of the item buttons are. The modifier buttons seem to be in different locations for different items.

Pros

Toast is a good program for our industry. It will run many reports that are helpful. The connection to a mobile phone is great because you can do almost anything from the mobile phone that you can do from the desktop.

Cons

Since the pandemic, customer support has been very difficult to contact. Our franchise is taking in customer support from Toast so that we can get help when we need it. It does have a learning curve that is difficult to learn very quickly.

Showing 5 reviews of 283 Read all reviews

Toast POS FAQs

Below are some frequently asked questions for Toast POS.

Toast POS offers the following pricing plans:

  • Starting from: US$165.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Toast POS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Toast POS supports the following languages:

English

Toast POS supports the following devices:

Android (Mobile)

Toast POS integrates with the following applications:

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

Toast POS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Toast POS.