--- description: Learn how Unified Communications as a Service (UCaaS) can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Unified Communications as a Service (UCaaS). image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Unified Communications as a Service (UCaaS) Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Unified Communications as a Service (UCaaS)](/software/103669/evolve-ip-phone-system) # Unified Communications as a Service (UCaaS) Canonical: https://www.getapp.co.uk/software/103669/evolve-ip-phone-system Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/103669/evolve-ip-phone-system?page=2) > Evolve IP's cloud IP phone systems free your business from managing carriers, hardware and vendors by providing an enterprise quality hosted PBX. > > Verdict: Rated **4.4/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Unified Communications as a Service (UCaaS) ? Evolve IP provides a hosted phone system that eliminates service issues between multiple stakeholders that include network integrator, PBX vendor, ISP and carrier. ? The solution offers built-in features for business continuity and disaster recovery which allows businesses to run unaffected in difficult circumstances. ? Evolve IP is scalable as it allows businesses to add services or users on a requirement basis and offers the continuous support of PBX professionals. ? The solution has the capability to reduce the monthly communication expenses of businesses through free in-network calling. ? Our team of network and security professionals monitors and manages your services 24×7. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 49 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Evolve IP - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$7.48 - **Pricing model**: Per User - **Pricing Details**: Contact Evolve IP for pricing details - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Auto-Dialer - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Caller ID - Conferencing - Contact Management - IVR - Monitoring - Predictive Dialer - Recording - Reporting/Analytics - Screen Sharing - Unified Communications - VoIP ## Integrations (8 total) - Act\! - Google Contacts - Microsoft 365 - NetSuite - Sage CRM - Salesforce Sales Cloud - SugarCRM - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software) - [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software) - [Unified Communications Software](https://www.getapp.co.uk/directory/599/unified-communications/software) - [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software) - [Softphone Software](https://www.getapp.co.uk/directory/1493/softphone/software) ## Alternatives 1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [3CX](https://www.getapp.co.uk/software/103409/3cx) — 4.4/5 (465 reviews) 3. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24046 reviews) 4. [Microsoft Teams](https://www.getapp.co.uk/software/105615/microsoft-teams) — 4.5/5 (10940 reviews) 5. [Intermedia Unite](https://www.getapp.co.uk/software/115947/intermedia-unite) — 4.7/5 (188 reviews) ## Reviews ### "Stonepayroll" — 4.0/5 > **MIke** | *8 February 2024* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: What did you like most about Unified Communications as a Service (UCaaS)? support tickets. > > **Cons**: What did you like most about Unified Communications as a Service (UCaaS)? I hate having to need support ticket. ----- ### "Moving away from your everyday phone" — 5.0/5 > **Rose** | *9 November 2023* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: Simple and easy to use, integrated into software you already use > > **Cons**: OK, I get a LOT of emails for service request. Pickup. Handing. Updated. Finished Survey.... every time. But it's probably just me > > Pretty good. Good rollout. Go No Go meeting was a No Go, but didn't get a second meeting, that would have been nice. Some bumps. But quickly resolved. ----- ### "An Okay Phone System" — 3.0/5 > **Katie** | *12 March 2019* | Telecommunications | Recommendation rating: 2.0/10 > > **Pros**: In order: appealing user interface, each queue has separate settings, and each caller has separate settings. > > **Cons**: The customer service is disjointed beyond belief. Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once. > > Not great, and getting worse. We prepare for the worst case scenario every time we submit a ticket. ----- ### "EvolveIP" — 4.0/5 > **Erwin** | *25 March 2019* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, user friendly interface, and quick access to my open tickets and contacting customer support. > > **Cons**: Security time out is too quick. Some functionality are buried in the system. > > I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can. ----- ### "Fairly okay" — 4.0/5 > **Richard** | *5 March 2019* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: I don't recall ever having the system go offline > > **Cons**: The portal is a bit confusing in it's UX. They did an upgrade a few months ago... it seems to make it worse. The functionality remained... but it doesn't have a very intuitive interface. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/103669/evolve-ip-phone-system?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/103669/evolve-ip-phone-system) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data