Cisco WebEx

Cisco WebEx

Voice and video conferencing with screen sharing

4.4/5 (4010 reviews)

Cisco WebEx Overview

What is Cisco WebEx?

WebEx combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk.

Save time and money in travel. Easily collaborate with distant colleagues and clients. Eliminate the hassle of emailing files and following up by phone. Make your meetings more productive and successful.

Put everyone on the same page: Share whatever you're viewing on your computer with everyone in the meeting – they don't need a WebEx account to see what you're seeing.

Collaborate in real time: Use our whiteboarding, note-taking, and annotation tools to mark up documents as you share. And give anyone in your meeting the power to do the same.
Get up close and personal with video conferencing

We still think face time is important. That's why WebEx lets you stream live webcam video in every meeting or session. Catch all those smiles, make eye contact, and get ready for your close-up.
Never miss another 'aha!' moment

Keep track of conversations and decisions by recording your meeting audio and video with just one click. And then share it securely with anyone you'd like.
Make your online meetings mobile

Road warriors rejoice! It's easy to schedule, host, or join a WebEx web conference no matter where you are – from your desktop, laptop, or mobile phone.

Cisco WebEx Overview

Pricing

Starting from
US$14.95/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free: free for individuals
Starter: $14.95/month/host (or $13.50/month when billed annually) for up to 50 participants in each meeting
Plus: $19.95/month/host (or $17.95/month when billed annually) for up to 100 participants in each meeting
Business: $29.95/month/host (or $26.95/month when billed annually) for up to 200 participants in each meeting

Contact Cisco for more information on pricing, and for custom enterprise plans.


Cisco WebEx Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German and 5 others, Italian, Japanese, Korean, Portuguese, Spanish

Screenshots

Cisco WebEx screenshot: Users can initiate and join meetings
Cisco WebEx screenshot: Users can initiate and join meetings Cisco WebEx screenshot: Video conferencing is supported Cisco WebEx screenshot: Multiple participants can be added to a meeting room Cisco WebEx screenshot: When joining rooms, users can define whether they with to call in or be called Cisco WebEx screenshot: Cisco WebEx offers native apps for Android and iOS Cisco WebEx screenshot: Users can view all of their upcoming scheduled meetings Cisco WebEx screenshot: Screen sharing allows users to share information from their device Cisco WebEx screenshot: Before screen sharing begins, WebEx confirms that the user wants their screen to be seen

Cisco WebEx Reviews for UK Users

Cisco WebEx Reviews for UK Users

Overall rating
4.4
/
5
Excellent
2093

Very good
1510

Average
344

Poor
55

Terrible
9

Value for Money
4.2
Features
4.3
Ease of Use
4.2
Customer Support
4.2
90% recommended this app
Oscar A.

Webex - Excellent for collaboration

In general I found it a very useful tool.
I mainly use the conference module, but the support module has given us very good results.
The extensions for browsers or for Outlook have been helpful, as well as the desktop application.


David S.

Host Meetings Professionally!

Cisco WebEx keeps our meetings professional for both internal users and clients we work with! We've noticed that most people are familiar with the software and have used it before so it makes hosting meetings even easier.


Jenny M.

It connects all sectors of our company.

It connects all sectors of our company, today 70% of our employees are working from home and Cisco Webex is the best tool we could choose for our meetings, interviews, collaborative groups, joint projects and videoconferences, it helps to be more coordinated when working on projects with different edges and development teams, it offers video calls, private and group chat, voice and video meetings with many participants, video training conferences for freelancers and allows to share all kinds of documents.


Steve B.

How the mighty have fallen

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.


Vaibhav S.

Webex- Meeting collaboration

Running BluePrint Workshops with large- 40+ team on the webex, Daily touchbase- again 30+ member team; breakaway sessions- 4-8 members on webex etc. All have been smooth


Oscar A.
Industry: Information Technology & Services
Company size: 13-50 Employees

Webex - Excellent for collaboration

Used Weekly for 2+ years
Reviewed on 07/02/2020
Review Source: Capterra

In general I found it a very useful tool.
I mainly use the conference module, but the support module has given us very good results.
The extensions for browsers or for Outlook have been helpful, as well as the desktop application.

Pros

It is a very easy to use tool and compatible with several devices.
It allows us to collaborate from our cell phones or PC.
The fact that you can dial a number to join the conference gives you more frexibility to collaborate with third parties.
Security with passwords for meetings can be improved.
Serving for remote support is quite useful as well.

Cons

The price could be a disadvantage compared to other software or similar app's.
I think it needs to have more flexible plans.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

David S.
Industry: Electrical/Electronic Manufacturing
Company size: 13-50 Employees

Host Meetings Professionally!

Used Weekly for 2+ years
Reviewed on 25/07/2019
Review Source: Capterra

Cisco WebEx keeps our meetings professional for both internal users and clients we work with! We've noticed that most people are familiar with the software and have used it before so it makes hosting meetings even easier.

Pros

WebEx is really easy to use and setup! From both the view point of the admin setting up a meeting or an end user who was invited to a meeting, it's all really simple! I especially enjoy how WebEx will automatically adjust for time zone changes since many meetings I'm joining or hosting are with people on the other side of the country. Screen sharing also works really well, usually I'd experience some bandwidth issues with other software but for some reason WebEx works wonderfully!

Cons

The only con I can think of is that sometimes if I'm joining a meeting that I have scheduled in my Google Calendar it won't work correctly. It should be able to load the meeting invite and join as intended but I usually find myself having to manually enter the meeting ID, attendee ID, and passcode.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jenny M.
Industry: Computer Software
Company size: 2-10 Employees

It connects all sectors of our company.

Used Daily for 1+ year
Reviewed on 08/05/2020
Review Source: Capterra

It connects all sectors of our company, today 70% of our employees are working from home and Cisco Webex is the best tool we could choose for our meetings, interviews, collaborative groups, joint projects and videoconferences, it helps to be more coordinated when working on projects with different edges and development teams, it offers video calls, private and group chat, voice and video meetings with many participants, video training conferences for freelancers and allows to share all kinds of documents.

Pros

Cisco Webex is an excellent communication tool, it has allowed us to change our meeting habits by allowing us to attend any meeting remotely and organize personalized interviews with other colleagues, it allows me to record meetings and video conferences and then edit them and create tutorials, it integrates with Office, IBM and Google tools, it also offers good audio quality without ambient noise.

Cons

The mobile app can sometimes be a headache for meetings with many attendees.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Steve B.
Industry: Financial Services
Company size: 10,001+ Employees

How the mighty have fallen

Used Daily for 2+ years
Reviewed on 08/09/2018
Review Source: Capterra

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.

Pros

WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.

Cons

With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Vaibhav S.
Industry: Information Technology & Services
Company size: 10,001+ Employees

Webex- Meeting collaboration

Used Daily for 2+ years
Reviewed on 05/05/2020
Review Source: Capterra

Running BluePrint Workshops with large- 40+ team on the webex, Daily touchbase- again 30+ member team; breakaway sessions- 4-8 members on webex etc. All have been smooth

Pros

Easy, Intuitive good use of the available area. Can handle many users together on webex- voice, video and Screenshare. Voice quality is also good. Easy to join the meeting- and also good integration with outlook as well as desktop app.

Cons

Not much... Overall a good product. Some organizations skip the call back feature which in my understanding is useful. But its more of the user company to decide on the features to include in their implementation

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.2/10
Based on 4,010 user ratings
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Cisco WebEx Pricing

Cisco WebEx Pricing

Starting from
US$14.95/month
Free Trial
Free
Subscription
Value for money

Free: free for individuals
Starter: $14.95/month/host (or $13.50/month when billed annually) for up to 50 participants in each meeting
Plus: $19.95/month/host (or $17.95/month when billed annually) for up to 100 participants in each meeting
Business: $29.95/month/host (or $26.95/month when billed annually) for up to 200 participants in each meeting

Contact Cisco for more information on pricing, and for custom enterprise plans.

Free: free for individuals
Starter: $14.95/month/host (or $13.50/month when billed annually) for up to 50 participants in each meeting
Plus: $19.95/month/host (or $17.95/month when billed annually) for up to 100 participants in each meeting
Business: $29.95/month/host (or $26.95/month when billed annually) for up to 200 participants in each meeting

Contact Cisco for more information on pricing, and for custom enterprise plans.

Value for Money
4.2/5
Based on 4,010 user ratings
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Cisco WebEx Features

Cisco WebEx Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Communication Management
Conferencing
Contact Management
Instant Messaging
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.3/5
Based on 4,010 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Cisco WebEx

Additional information for Cisco WebEx

Key features of Cisco WebEx

  • "Call Me" alternative to dial-in
  • Admin controls
  • Application sharing
  • Attendee lists
  • Brainstorming tools
  • Call sharing
  • Chat functionality
  • Collaboration tools
  • End-to-end encryption
  • File sharing
  • Instant messaging
  • Meeting recording & playback
  • Meeting scheduling via Outlook
  • Mobile home screen widget
  • Multimedia content sharing
  • Participant muting
  • Password-protected meetings
  • Remote desktop control
  • Screen sharing
  • Unique conference URLs
  • Video call recording
  • Video conferencing
  • Voice call recording
  • Voice conferencing
  • Voice-activated video switching
  • WebEx mobile
  • Webinars
  • Whiteboard & markup tools

Benefits

Connect with anyone, anywhere, any time.

Cisco WebEx FAQs

Cisco WebEx FAQs

Below are some frequently asked questions for Cisco WebEx.

Q. What type of pricing plans does Cisco WebEx offer?

Cisco WebEx offers the following pricing plans:

Starting from: US$14.95/month

Pricing model: Free, Subscription

Free Trial: Available

Free: free for individuals Starter: $14.95/month/host (or $13.50/month when billed annually) for up to 50 participants in each meeting Plus: $19.95/month/host (or $17.95/month when billed annually) for up to 100 participants in each meeting Business: $29.95/month/host (or $26.95/month when billed annually) for up to 200 participants in each meeting Contact Cisco for more information on pricing, and for custom enterprise plans.

Q. What are the main features of Cisco WebEx?

Cisco WebEx offers the following features:

  • "Call Me" alternative to dial-in
  • Admin controls
  • Application sharing
  • Attendee lists
  • Brainstorming tools
  • Call sharing
  • Chat functionality
  • Collaboration tools
  • End-to-end encryption
  • File sharing
  • Instant messaging
  • Meeting recording & playback
  • Meeting scheduling via Outlook
  • Mobile home screen widget
  • Multimedia content sharing
  • Participant muting
  • Password-protected meetings
  • Remote desktop control
  • Screen sharing
  • Unique conference URLs
  • Video call recording
  • Video conferencing
  • Voice call recording
  • Voice conferencing
  • Voice-activated video switching
  • WebEx mobile
  • Webinars
  • Whiteboard & markup tools

Q. Who are the typical users of Cisco WebEx?

Cisco WebEx has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Cisco WebEx support?

Cisco WebEx supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Q. What type of pricing plans does Cisco WebEx offer?

Cisco WebEx has the following pricing plans:

Free, Subscription

Q. Does Cisco WebEx support mobile devices?

Cisco WebEx supports the following devices:

Android, iPhone, iPad

Q. What other apps does Cisco WebEx integrate with?

Cisco WebEx integrates with the following applications:

Act-On, Astea Alliance, Bitium, Docebo, Dropbox, ExpertusONE LMS, Paradiso LMS, SharpSpring, eFront, eTrigue

Q. What level of support does Cisco WebEx offer?

Cisco WebEx offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials