Dialpad
About Dialpad
Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect for calling, Dialpad Support for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivaled level of VoIP call clarity.
The Dialpad platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.
Key benefits of Dialpad
• Cloud-based phone system with AI that takes notes, delivers insights, and helps teams stay productive.
• All-in-one customer communications platform with AI to connect with customers and coach teams.
• Automates playbooks, provides in-call coaching, and helps sales teams win deals.
• Integrates with various third-party applications, such as Salesforce, Slack, Microsoft Teams, and more.
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Reviews
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- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
DialPad has been a great service for our business
Reviewed on 16/07/2022
Our experience has been excellent. We have really had nothing negative ever happen with it and I've...
Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.
Pros
Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.
Cons
The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Dialpad - good and getting better
Reviewed on 07/02/2024
Ok. Relible service. I just don't update or use some features because they are hard to figure out.
Ok. Relible service. I just don't update or use some features because they are hard to figure out.
Pros
price at first. Now it is a bit more expensive. I liked the voicemail transcription.
Cons
It is not very intuitive to set up voice mail and call routing and other features.
Alternatives Considered
RingEXReasons for Switching to Dialpad
price mainly and they had voicemail transcription and a reliable mobile app.- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
"Overcharged for Months with No Resolution – Terrible Customer Service!"
Reviewed on 14/10/2024
I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been...
I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month. Their customer service is completely unresponsive—my last email sent in September was ignored. This ongoing problem has caused significant financial stress for our business. I would not recommend their services to anyone based on this experience.
Pros
"Dialpad's interface is user-friendly, and their call quality is generally reliable. The platform offers a range of features that are helpful for managing communications, making it convenient for day-to-day use. However, these positives are completely overshadowed by their poor customer service and billing issues.
Cons
"The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use. This ongoing problem has caused financial strain, and their slow or non-existent communication makes the situation even more frustrating."
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Dialpad!!
Reviewed on 01/04/2024
I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our...
I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and successful.
Pros
Dialpad makes my dialing and communicating with clients so much easier! The AI technology paired with the user friendly designed and functions make my life so much easier.
Cons
I will you could email clients out through Dialpad!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Decently priced
Reviewed on 18/05/2024
Overall, Dialpad is of good value and they off a BAA which I need as a therapist.
Overall, Dialpad is of good value and they off a BAA which I need as a therapist.
Pros
Dialpad is cost efficient and is overall easy to use.
The chat feature is convenient and useful to send reminders for sessions.
Cons
The video conferencing is not as easy to use as I had hoped. I contacted tech support and still was unable to resolve the issue.
Dialpad FAQs
Below are some frequently asked questions for Dialpad.Q. What type of pricing plans does Dialpad offer?
Dialpad offers the following pricing plans:
- Starting from: US$27.00/month
- Pricing model: Subscription
- Free Trial: Available
Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.
Q. Who are the typical users of Dialpad?
Dialpad has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dialpad support?
Dialpad supports the following languages:
English, French, Japanese
Q. Does Dialpad support mobile devices?
Dialpad supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Dialpad integrate with?
Dialpad integrates with the following applications:
Abstrakt, Alexa, AzureDesk, Bubble, Bullhorn ATS & CRM, CEIPAL ATS, CEIPAL Workforce, CRM HUB360, Ceipal Procurewise, Chorus, Clio, Cloze, Convin, Copper, DataGrail, Dialpad Ai Contact Center, Domo, Dynamics 365, Forethought, Front, Gmail, Gong.io, Google Calendar, Google Workspace, HappyFox Assist AI, HappyFox Workflows, Helpwise, HubSpot CRM, Intercom, Jiminny, KIZEN, Kustomer, LawGro, LinkedIn for Business, Make, Microsoft 365, Microsoft Outlook, Microsoft Teams, Mindtickle, Miro, Mixmax, Okta, OneLogin, Outreach, Playvox, Prodoscore, Rafiki, Recruitly, Rippling, Salesforce Sales Cloud, Salesmate, ServiceNow, Slack, Theta Lake Compliance Suite, Tray.io, Zapier, Zendesk Suite, Zoho CRM, Zoom Workplace
Q. What level of support does Dialpad offer?
Dialpad offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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VoIP Software
