User.com

4.6 (36)
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The engine of growth. An all in one solution for user data.

About User.com

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation


Key benefits of User.com

All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.

User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.

Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.

Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.

A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation


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£15.00
month

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Reviews

Overall rating

4.6 /5
(36)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.2/5
Customer Support
4.8/5

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Showing 5 reviews of 36
Izabela
Izabela
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great all-in-one sales and marketing automation tool

Reviewed on 11/12/2020

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's...

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's pretty easy-to-use, therefore we were able to save up time to do other tasks.

I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pros

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Cons

Just two extra features in 'Conversations' and it would be ideal:

- possibility to search previous chats by keywords

- would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Alternatives Considered

Intercom

Reasons for Switching to User.com

Transparent pricing and full GDPR compliance

Response from User.com

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

Jakub
Jakub
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Magnificent support, and a good product

Reviewed on 11/03/2021

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment...

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pros

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips.
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Cons

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Alternatives Considered

ActiveCampaign

Reasons for Choosing User.com

We needed something more focused on marketing automation. We also wanted to be able to send web push notifications.

Switched From

GetResponse

Reasons for Switching to User.com

We got convinced by pricing and the set of functions.
Eldar
Eldar
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Why Our Team Had to Say Goodbye to User.com

Reviewed on 14/04/2023

Pros

It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team.

Cons

Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money?

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great software with excellent customer service

Reviewed on 20/07/2021

I'm really content with using User.com, marketing automation and email marketing work really well....

I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Pros

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Cons

There could be more nice-looking templates to build emails and pop-ups.

Alternatives Considered

Freshservice, ActiveCampaign and HubSpot CRM

Reasons for Choosing User.com

Because marketing automation works better in User.com

Switched From

ActiveCampaign

Reasons for Switching to User.com

I think it's the best price-quality ratio.
Kyrylo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Proactive support team

Reviewed on 23/10/2020

Pros

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Cons

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Response from User.com

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!

It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!

Showing 5 reviews of 36 Read all reviews

User.com FAQs

Below are some frequently asked questions for User.com.

User.com offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Available

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

User.com has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

User.com supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

User.com supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

User.com integrates with the following applications:

1ShoppingCart, Adobe Commerce, Airtable, Asgard Scheduling Software, BigCommerce, Calendly, CoreCommerce, Drupal, FreshMail, FullContact, Gmail, Google Analytics 360, Google Calendar, Google Drive, Google Forms, Google Workspace, Instapage, Intercom, Joomla, Kajabi, Mailchimp, Meta for Business, Pinnacle Cart, PrestaShop, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Slack, Squarespace, Stripe, Stripe Billing, Trello, Twilio, Twitter/X, Typeform, Weebly, Wix, Woodpecker, WordPress, Zapier, Zoom Workplace, ekmPowershop

User.com offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for User.com.