Therasoft Online

Therasoft Online
About Therasoft Online
Therasoft is a comprehensive counseling practice management software that helps psychologists, therapists and mental health professionals to build and run successful private practices. The solution streamlines workflow management and includes tools for marketing, management, and online billing.
The solution offers seamless integration with a scheduling calendar, along with an effective, secure and convenient system for note taking. Therasoft's record storage system stores clinical assessments and documentation, progress notes, treatment plans, and insurance billing. Therapy notes are both DSM-IV and DSM 5 ready, allowing users to consistently stay HIPAA compliant. Users can view and update individual client scheduling preferences, check reminders, and view upcoming appointments.
Therasoft includes complete billing solutions with electronic claims and credit card processing. Users can track balances, log cash, credit, and insurance payments, and deposit funds directly into their bank account. The module handles billing for consultations and regular sessions, as well as cancellations and no-shows. Users can also create, print, and email invoices and therapist billing information to their clients.
Therasoft offers social media marketing for Wordpress blogs, Facebook, Twitter and Linkedin accounts, as well as analytics and search engine optimization (SEO) for a unique, professional website provided by Therasoft.
Key benefits of Therasoft Online
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- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liking Therasoft more and more after more than a year
Reviewed on 13/09/2018
I am the sole practitioner in my private practice and use Therasoft for storing client data,...
I am the sole practitioner in my private practice and use Therasoft for storing client data, electronic billing, tracking and billing for co-pays, text or email reminders to clients about appointments, and encrypted emails for confidential information. Therasoft works FOR me - because Therasoft works WITH me!
Pros
1. Customer service is patient, straight forward, individualized and makes a consistent effort to be responsive.
2. Over the past year, Therasoft has made changes to their staffing system to increase availability after hours - which is especially important to me as there is a significant time difference between our respective locations.
3. There is no pressure to add more services than you need. They genuinely want customers to have the best fit which is, of course, a great customer service strategy but with Therasoft it's not just for show.
4. They have been open to scheduling regular weekly phone consults with me for as much or as little time as I need. If our rep - whom I consult with - is not able to make it, she notifies me ahead of time. Our consults are goal directed but have a personal warmth that I value and have come to trust.
5. THERE IS NO AUTOMATED VOICEMAIL SYSTEM with irrelevant mandatory options but not the ones you need and no way to access a human being. Usually I reach someone directly and that availability has now increased. If the answering service picks up, it can be a little frustrating - even when I've been frustrated and called repeatedly, Therasoft staff have been professional and focused on problem-solving.
Cons
Occasionally, there are technological problems that can only be resolved by the developers. In fairness, these tech problems have been minor (not major - no lost notes, files, whole narratives). One of these problems was resolved only after about 6 months. I was persistent about it and appreciated that my persistence was treated in a matter of fact manner rather than an irritant. Admittedly, I wondered if they were really working on it. But then, one day, it was resolved - no fanfare, just fixed.
Response from Therasoft Online
Thank you for your feedback, we appreciate you taking the time to Review our Company.
I am sorry you had some difficulties with your documentation. We have made some changes for autosave so if there is any internet connection or other problems our system will autosave what you have completed up to that point.
Glad you are able to make the software work for all your needs to do the job you love.
Many Thanks,
Petra
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
title
Reviewed on 17/08/2023
very good
very good
Pros
easy use, accessible, only used IT once and it appeared to be quick response
Cons
could have learned more before started, would like to have more knowledge about different parts to assist with daily use
Response from Therasoft Online
Thank you for your review! We would love to set up a time to meet with you and go over more parts of Therasoft, You can directly email me at [email protected] and I will send you my scheduling link.
Good Day!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Buyer beware!
Reviewed on 11/05/2011
You better be sure this software is tolerable to you before you buy it which, honestly, you can't...
You better be sure this software is tolerable to you before you buy it which, honestly, you can't be sure until you pay your money to try. Be prepared to be out at least $500 dollars if you change your mind because by the time you learn the program and change your mind, you will be out of their "policy window" for any refund. Clever strategy on their part financially, but a horrid way to treat a (now former) customer.
Pros
Very comprehensive feature list that covers all of what I would like in a practice management/ emr program. They have thought through and produced a package that integrates what is needed. However, there are some serious problems with the software and company to be aware of.
Cons
The biggest problem is the overall flow of the software. It requires you to select a function and then the client, rather than tracking one client through all functions as most therapists and other software do (i.e. mark attendance, write a note, collect fee, schedule next session, then move on to the next client). I lasted one day before I quite. The lack of a free trial and no screen shots should have been my first clue. The complexity and poor ergonomics of the software make the use of all the features frustrating and a hinderance. The software is full of errors in the menus and their mobile app for scheduling still does not work after months of reporting the problem. After investing hours of my time training and learning just the basics of the software, it was clearly not going to work for me. After giving more of my time to give them a detailed review I was told that they would not refund any of the $760 spent getting up to speed on something I never was able to use. Wow!!
Response from Therasoft Online
We are sorry to see this review. Here is someone that signed up in Jan 2011, was using the system as recently as May 2011. Even made three monthly payments after the initial free month. We stand behind our product and continue to honor the 30 day money back guarantee as well as no termination fees. We respect our customers feedback and try our best to accommodate every request but it is impossible to please everyone.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
review
Reviewed on 24/01/2023
Pros
ease of drop down menus/ accessible to entire staff regardless of their previous experience
Cons
the new login program. it is so annoying and difficult to use I am considering a switch to another platform/program
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The absolute best Mental Health EHR on the market!
Reviewed on 22/02/2019
Overall, I just love Therasoft Online. They have streamlined, organized, and enabled me to...
Overall, I just love Therasoft Online. They have streamlined, organized, and enabled me to complete and monitor clinical and administrative tasks with efficiency and ease. This has allowed me to focus and spend more time on what I love and do best....provide therapy to some really awesome people.
Pros
I have been using Therasoft Online for the past 8 years. I am long overdue in giving them my two thumbs up. I can not begin to express how pleased I am with this software. Therasoft Online offers a big product to the small private practitioner. It is a high-end software at an affordable price. Therasoft Online is comprehensive in terms the numerous features that it offers (i.e., registering, scheduling, assessing, documenting, storing, billing, reporting, sending auto-reminders, integrating social media/web marketing, and incorporating HIPPA compliant email, apps, and teletherapy, to name a few). Therasoft Online keeps my practice current and enables me to offer my clients state-of-the art technology to enhance their experience. I think one of the things that I love the most about Therasoft Online is the fact that my practice has been able to change and grow over the years...and I've never needed to change my EHR system. I started as a sole practitioner in Texas, expanded my practice to the US Virgin Islands, and grew into a group practice. Therasoft Online made all of my transitions seamless. From support team, I have always received excellent and competent service. It actually feels as if we are part of the same team. I have recommended Therasoft Online to ALL of my colleagues...it's the least I can do for a company that has been more than good to me. They have my highest recommendation.
Cons
I really love the apps, but would like more functionality and integration. I am unable to see my client's secure messages and I can not see appointments confirmed by the client.
Therasoft Online FAQs
Below are some frequently asked questions for Therasoft Online.Q. What type of pricing plans does Therasoft Online offer?
Therasoft Online offers the following pricing plans:
- Starting from: US$69.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Therasoft for pricing details. https://therasoft.com/pricing.html
Q. Who are the typical users of Therasoft Online?
Therasoft Online has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Therasoft Online support?
Therasoft Online supports the following languages:
English
Q. Does Therasoft Online support mobile devices?
Therasoft Online supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Therasoft Online integrate with?
Therasoft Online integrates with the following applications:
Clearent, DoseSpot, LinkedIn for Business, Meta for Business, Twitter/X, VidyoConnect, WordPress
Q. What level of support does Therasoft Online offer?
Therasoft Online offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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