Therasoft Online

4.4 (309)
Write a Review!
Practice management toolbox for mental health professionals

About Therasoft Online

Therasoft is a comprehensive counseling practice management software that helps psychologists, therapists and mental health professionals to build and run successful private practices. The solution streamlines workflow management and includes tools for marketing, management, and online billing.

The solution offers seamless integration with a scheduling calendar, along with an effective, secure and convenient system for note taking. Therasoft's record storage system stores clinical assessments and documentation, progress notes, treatment plans, and insurance billing. Therapy notes are both DSM-IV and DSM 5 ready, allowing users to consistently stay HIPAA compliant. Users can view and update individual client scheduling preferences, check reminders, and view upcoming appointments.

Therasoft includes complete billing solutions with electronic claims and credit card processing. Users can track balances, log cash, credit, and insurance payments, and deposit funds directly into their bank account. The module handles billing for consultations and regular sessions, as well as cancellations and no-shows. Users can also create, print, and email invoices and therapist billing information to their clients.

Therasoft offers social media marketing for Wordpress blogs, Facebook, Twitter and Linkedin accounts, as well as analytics and search engine optimization (SEO) for a unique, professional website provided by Therasoft.


Key benefits of Therasoft Online

  • Therasoft provides secure, encrypted email that enables users to easily reach their clients, whether for scheduling, billing or promotional use.

  • The platform provides a smart scheduling system that uses color codes, sets important marks, and manages the calendar with automated appointment reminders.

  • Therasoft's calendaring system enables users to organize a professional calendar and access it anytime from a computer, tablet or smartphone.

  • The solution provides secure, simple billing solutions including third party billing, auto-matching ERA or batch claims filing.

  • Therasoft integrates with social media platforms enabling users to promote their private practice, as well as communicate with a wide audience base.

  • Images

    Therasoft Online Software - A more effective, secure and convenient system of scheduling, note taking, record storage and clinical assessments
    Therasoft Online Software - Complete billing solutions for co-pay, partial payment of full client balances with integrated credit card processing and one-click electronic claims
    Therasoft Online Software - Users can log into the Therasoft Online app for Android and iOS mobile devices
    Therasoft Online Software - Schedule and make changes to appointments
    Therasoft Online Software - View appointment details by date and time and view notes
    Therasoft Online Software - Add session information, client information and special notes, on-the-go
    Therasoft Online Software - The system processes credit cards as well as electronic checks
    Therasoft Online Software - Submit insurance claims right from the mobile app
    Therasoft Online Software - Send and receive secure messages to/from clients
    View 11 more
    Therasoft Online video
    Therasoft Online video
    Therasoft Online Software - A more effective, secure and convenient system of scheduling, note taking, record storage and clinical assessments
    Therasoft Online Software - Complete billing solutions for co-pay, partial payment of full client balances with integrated credit card processing and one-click electronic claims
    Therasoft Online Software - Users can log into the Therasoft Online app for Android and iOS mobile devices
    Therasoft Online Software - Schedule and make changes to appointments
    Therasoft Online Software - View appointment details by date and time and view notes
    Therasoft Online Software - Add session information, client information and special notes, on-the-go
    Therasoft Online Software - The system processes credit cards as well as electronic checks
    Therasoft Online Software - Submit insurance claims right from the mobile app
    Therasoft Online Software - Send and receive secure messages to/from clients

    Not sure about Therasoft Online? Compare with a popular alternative

    Therasoft Online

    4.4 (309)
    VS.

    Starting Price

    US$69.00
    month
    US$46.30
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    68
    38

    Integrations

    7
    3

    Ease of Use

    4.1 (309)
    4.1 (101)

    Value for Money

    4.4 (309)
    3.9 (101)

    Customer Service

    4.5 (309)
    4.2 (101)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    ICANotes

    4.0
    #1 Alternative to Therasoft Online
    ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient...

    Shrinkrapt

    2.6
    #2 Alternative to Therasoft Online
    ShrinkRapt is a medical practice management software designed to help mental health practitioners streamline patient...

    Practice Fusion

    3.7
    #3 Alternative to Therasoft Online
    Practice Fusion is a cloud-based electronic health record management solution offering features such as e-prescription,...

    TheraNest

    4.4
    #4 Alternative to Therasoft Online
    TheraNest Mental Health is a practice management and therapy notes tool that allows users to keep track of health...

    Reviews

    Overall rating

    4.4 /5
    (309)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.1/5
    Customer Support
    4.5/5

    Already have Therasoft Online?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 309
    Annie
    Overall rating
    • Industry: Mental Health Care
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Liking Therasoft more and more after more than a year

    Reviewed on 13/09/2018

    I am the sole practitioner in my private practice and use Therasoft for storing client data,...

    I am the sole practitioner in my private practice and use Therasoft for storing client data, electronic billing, tracking and billing for co-pays, text or email reminders to clients about appointments, and encrypted emails for confidential information. Therasoft works FOR me - because Therasoft works WITH me!

    Pros

    1. Customer service is patient, straight forward, individualized and makes a consistent effort to be responsive.
    2. Over the past year, Therasoft has made changes to their staffing system to increase availability after hours - which is especially important to me as there is a significant time difference between our respective locations.
    3. There is no pressure to add more services than you need. They genuinely want customers to have the best fit which is, of course, a great customer service strategy but with Therasoft it's not just for show.
    4. They have been open to scheduling regular weekly phone consults with me for as much or as little time as I need. If our rep - whom I consult with - is not able to make it, she notifies me ahead of time. Our consults are goal directed but have a personal warmth that I value and have come to trust.
    5. THERE IS NO AUTOMATED VOICEMAIL SYSTEM with irrelevant mandatory options but not the ones you need and no way to access a human being. Usually I reach someone directly and that availability has now increased. If the answering service picks up, it can be a little frustrating - even when I've been frustrated and called repeatedly, Therasoft staff have been professional and focused on problem-solving.

    Cons

    Occasionally, there are technological problems that can only be resolved by the developers. In fairness, these tech problems have been minor (not major - no lost notes, files, whole narratives). One of these problems was resolved only after about 6 months. I was persistent about it and appreciated that my persistence was treated in a matter of fact manner rather than an irritant. Admittedly, I wondered if they were really working on it. But then, one day, it was resolved - no fanfare, just fixed.

    Response from Therasoft Online

    Thank you for your feedback, we appreciate you taking the time to Review our Company.

    I am sorry you had some difficulties with your documentation. We have made some changes for autosave so if there is any internet connection or other problems our system will autosave what you have completed up to that point.

    Glad you are able to make the software work for all your needs to do the job you love.

    Many Thanks,
    Petra

    Linda
    Overall rating
    • Industry: Individual & Family Services
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 6.0 /10

    title

    Reviewed on 17/08/2023

    very good

    very good

    Pros

    easy use, accessible, only used IT once and it appeared to be quick response

    Cons

    could have learned more before started, would like to have more knowledge about different parts to assist with daily use

    Response from Therasoft Online

    Thank you for your review! We would love to set up a time to meet with you and go over more parts of Therasoft, You can directly email me at [email protected] and I will send you my scheduling link.
    Good Day!

    Greg
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Buyer beware!

    Reviewed on 11/05/2011

    You better be sure this software is tolerable to you before you buy it which, honestly, you can't...

    You better be sure this software is tolerable to you before you buy it which, honestly, you can't be sure until you pay your money to try. Be prepared to be out at least $500 dollars if you change your mind because by the time you learn the program and change your mind, you will be out of their "policy window" for any refund. Clever strategy on their part financially, but a horrid way to treat a (now former) customer.

    Pros

    Very comprehensive feature list that covers all of what I would like in a practice management/ emr program. They have thought through and produced a package that integrates what is needed. However, there are some serious problems with the software and company to be aware of.

    Cons

    The biggest problem is the overall flow of the software. It requires you to select a function and then the client, rather than tracking one client through all functions as most therapists and other software do (i.e. mark attendance, write a note, collect fee, schedule next session, then move on to the next client). I lasted one day before I quite. The lack of a free trial and no screen shots should have been my first clue. The complexity and poor ergonomics of the software make the use of all the features frustrating and a hinderance. The software is full of errors in the menus and their mobile app for scheduling still does not work after months of reporting the problem. After investing hours of my time training and learning just the basics of the software, it was clearly not going to work for me. After giving more of my time to give them a detailed review I was told that they would not refund any of the $760 spent getting up to speed on something I never was able to use. Wow!!

    Response from Therasoft Online

    We are sorry to see this review. Here is someone that signed up in Jan 2011, was using the system as recently as May 2011. Even made three monthly payments after the initial free month. We stand behind our product and continue to honor the 30 day money back guarantee as well as no termination fees. We respect our customers feedback and try our best to accommodate every request but it is impossible to please everyone.

    Ellen
    Overall rating
    • Industry: Mental Health Care
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    review

    Reviewed on 24/01/2023

    Pros

    ease of drop down menus/ accessible to entire staff regardless of their previous experience

    Cons

    the new login program. it is so annoying and difficult to use I am considering a switch to another platform/program

    Carolyn
    Overall rating
    • Industry: Mental Health Care
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The absolute best Mental Health EHR on the market!

    Reviewed on 22/02/2019

    Overall, I just love Therasoft Online. They have streamlined, organized, and enabled me to...

    Overall, I just love Therasoft Online. They have streamlined, organized, and enabled me to complete and monitor clinical and administrative tasks with efficiency and ease. This has allowed me to focus and spend more time on what I love and do best....provide therapy to some really awesome people.

    Pros

    I have been using Therasoft Online for the past 8 years. I am long overdue in giving them my two thumbs up. I can not begin to express how pleased I am with this software. Therasoft Online offers a big product to the small private practitioner. It is a high-end software at an affordable price. Therasoft Online is comprehensive in terms the numerous features that it offers (i.e., registering, scheduling, assessing, documenting, storing, billing, reporting, sending auto-reminders, integrating social media/web marketing, and incorporating HIPPA compliant email, apps, and teletherapy, to name a few). Therasoft Online keeps my practice current and enables me to offer my clients state-of-the art technology to enhance their experience. I think one of the things that I love the most about Therasoft Online is the fact that my practice has been able to change and grow over the years...and I've never needed to change my EHR system. I started as a sole practitioner in Texas, expanded my practice to the US Virgin Islands, and grew into a group practice. Therasoft Online made all of my transitions seamless. From support team, I have always received excellent and competent service. It actually feels as if we are part of the same team. I have recommended Therasoft Online to ALL of my colleagues...it's the least I can do for a company that has been more than good to me. They have my highest recommendation.

    Cons

    I really love the apps, but would like more functionality and integration. I am unable to see my client's secure messages and I can not see appointments confirmed by the client.

    Showing 5 reviews of 309 Read all reviews

    Therasoft Online FAQs

    Below are some frequently asked questions for Therasoft Online.

    Therasoft Online offers the following pricing plans:

    • Starting from: US$69.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Contact Therasoft for pricing details. https://therasoft.com/pricing.html

    Therasoft Online has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Therasoft Online supports the following languages:

    English

    Therasoft Online supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Therasoft Online integrates with the following applications:

    Clearent, DoseSpot, LinkedIn for Business, Meta for Business, Twitter/X, VidyoConnect, WordPress

    Therasoft Online offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Therasoft Online.