AbacusLaw

3.9 (375)
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Law practice management for future-focused firms

About AbacusLaw

AbacusLaw helps improve client service and firm growth by providing users with the tools to simplify case management.

AbacusLaw helps legal professionals keep their cases progressing, and prevents them from missing important deadlines. The solution’s features include legal and rules-based calendaring, document and form automation, case management, conflict checking, data capture, document and email management, reporting, time tracking, billing and accounting, and more.

Users can dynamically capture critical case and client details, and collaborate with the entire staff to schedule appointments. Calendar rules and workflows can automatically schedule a series of events to help track important deadlines. Users can centrally organize entire cases and include relevant information such as contacts, events, documents and notes. AbacusLaw helps users search for any conflicts of interest, and provides a large volume of standard reports.

Users can run AbacusLaw (and any other software application) within Abacus Private Cloud for for a disaster-proof solution with increased mobility, reliability, security and control. Abacus Private Cloud can be accessed via smartphones and tablets on both Android and iOS platforms.


Key benefits of AbacusLaw

  • Automatically capture client details, manage case matters, and track billable hours

  • Generate invoices using native payment processing feature, Abacus Payment Exchange

  • Use custom reports, automation rules, documents, forms, and terminology specific to your practice area

  • Create an organized calendar that automatically schedules all critical deadlines using Federal, State, and Local court rules.

  • Create signature-ready forms in minutes using information already in your database

  • Images

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    Reviews

    Overall rating

    3.9 /5
    (375)
    Value for Money
    3.6/5
    Features
    3.8/5
    Ease of Use
    3.7/5
    Customer Support
    3.9/5

    Already have AbacusLaw?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 375
    Sharon
    Sharon
    Overall rating
    • Industry: Legal Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Long Time Abacus User

    Reviewed on 09/10/2018

    We have been using this software to keep track of our cases, clients, experts, schedules, to-do...

    We have been using this software to keep track of our cases, clients, experts, schedules, to-do lists, court deadlines and documents for over 15 years. It's been extremely helpful to our law firm.

    Pros

    It's extremely easy to use, update and share.

    Cons

    I haven't had any problems using Abacus. It's easy to customize for our use and has been very helpful.

    Verified Reviewer
    Overall rating
    • Industry: Law Practice
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Support going down hill

    Reviewed on 15/02/2019

    I've been 10 year plus user and beta tester; support was excellent before they become AbacusNext. ...

    I've been 10 year plus user and beta tester; support was excellent before they become AbacusNext. Now they have so many products to support that the level one folks just don't have answers to anything but simple questions. Also you cannot get them on the phone in most cases or if you do it is after a very long wait (up to 30 minutes).

    Pros

    Full featured product with links to Outlook.

    Cons

    Support used to be excellent when you had a question; due to company growth and buying other business it is no longer possible to get phone support in a timely manner. When you get it and it is complicated issue level one isn't able to solve the problem as in the past.

    Thomas
    Overall rating
    • Industry: Law Practice
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Great Program for the 1970s law firm - Garbage if you are practicing law in present era!

    Reviewed on 17/01/2017

    Forced subscription model on an outdated program. The program had difficulty with a 4-person law...

    Forced subscription model on an outdated program. The program had difficulty with a 4-person law firm. There were numerous issues with duplicate contacts, duplicate emails, multiple scheduling issues, and failed to easily integrate with other applications such as Outlook 2016. We also were forced onto a subscription model, costing approximately $300/month. We received zero updates during that time, despite numerous complaints to the sales team. We purchased a high-end server ($4,000) to run Abacus, thinking the hardware was the cause of the latency issues. This solved nothing.

    At the end of our contract, our salesperson told us that the software would continue to function, but support would be terminated. This was a lie. The software was restricted to read-only mode and we were locked out of our data. We were then given the option of paying a $275 reinstatement fee, plus increased monthly fees to get the software up and running on our own server again. This was the last straw and we migrated to a much better solution.

    Abacus is an outdated system that requires significant upkeep. The hardware requirements are not included in their pricing model. Their hosted solution was also garbage, as it failed to integrate with the local programs. Their software is incredible slow and simple tasks (such as printing an invoice) takes 5-10 minutes to accomplish.

    I would stay away from this product at all costs. One final warning, because their system is so outdated, once you start entering data, it cannot be exported to be migrated to a new system. Their poor design forces you to remain on their system or feel the pain of a weeks long migration system. Again, stay away from this outdated system at all costs.

    Pros

    Nothing. It is complete garbage. It is outdated and shouldn't be on the market.

    Cons

    Poor design, simple tasks are overly complicated, they force an over-priced subscription model, doesn't integrate with other programs, does not integrate directly with phone calendars, created duplicate entries for contacts, cannot migrate data.

    Response from CARET

    Capterra is a distinguished platform for users to share reviews of software products, and we respect the forum as a place for serious technical reviews made without self-interest or aggrandizement. The tone and tenor of your review indicates that you are very unhappy with our product, and while we would love to have you stay with us, we want you to make the best decision for your firm. We would be happy to help remedy your situation. At your earliest convenience, please contact us at 858-882-1794F.

    Cheers, Abacus

    betsy
    betsy
    Overall rating
    • Industry: Law Practice
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Love Abacus!

    Reviewed on 13/09/2018

    I love Abacus and use it every day. I rely on it to keep me on top of things.

    I love Abacus and use it every day. I rely on it to keep me on top of things.

    Pros

    The ability to enter notes no matter how far in the future; the ease of finding names of attorneys and the cases we have worked with them on.

    Cons

    Setting up rules has always given me a bit of a problem.

    Oswaldo
    Oswaldo
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Abacus is used our law office to manage PIP claims and it is not the fastest however it is...

    Reviewed on 01/11/2017

    You can keep track of your billable hours and the pre set up pleadings make your life easy.

    You can keep track of your billable hours and the pre set up pleadings make your life easy.

    Pros

    IF... and only IF set up properly most pleadings can be pre drafted and auto filled IF and ONLY IF all case info is put in correctly.

    Cons

    A little slow for my own taste. Let's just say you need to set time aside to only dedicate yourself to using the software.

    Showing 5 reviews of 375 Read all reviews

    AbacusLaw FAQs

    Below are some frequently asked questions for AbacusLaw.

    AbacusLaw offers the following pricing plans:

    • Free Trial: Not Available

    Contact Caret directly for AbacusLaw pricing.

    AbacusLaw has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    AbacusLaw supports the following languages:

    English

    AbacusLaw supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    AbacusLaw integrates with the following applications:

    Comm-unity, Keap, Microsoft 365, Microsoft Outlook, Nextiva, Salesforce Sales Cloud

    AbacusLaw offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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