--- description: Learn how Freshsales can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Freshsales. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshsales Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Freshsales](/software/104265/freshsales) # Freshsales Canonical: https://www.getapp.co.uk/software/104265/freshsales Page: 1 / 26\ Next: [Next page](https://www.getapp.co.uk/software/104265/freshsales?page=2) > Cloud-based AI CRM unifying sales and marketing with pipeline management, multichannel engagement, and automation. > > Verdict: Rated **4.5/5** by 623 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshsales \* Centralizes sales and marketing data into a single source of truth, reducing context-switching and data fragmentation across teams. \* Delivers 360-degree customer profiles by aggregating contact activity, communication history, and behavioral signals into one view to support informed, personalized engagement. \* Freddy AI scores leads based on historical data and identifies high-converting contacts, allowing sales teams to prioritize outreach without manual analysis. \* Surfaces deal insights and flags at-risk opportunities in real time, helping sales teams focus effort on deals with the highest likelihood of closing. \* Provides next-best-action recommendations and generative AI-assisted email drafting to accelerate prospecting and reduce time spent on manual outreach composition. \* Automates sales sequences and workflows to reduce repetitive manual tasks across prospecting, follow-up, and deal progression stages. \* Supports multichannel communication, including email, phone, chat, WhatsApp Business, Facebook Messenger, and SMS, from a single platform, eliminating the need for separate communication tools. \* Manages end-to-end pipeline visibility through kanban and list views, with territory-based lead routing and CPQ functionality to support structured sales operations. \* Delivers dynamic sales forecasting and revenue prediction through Freddy AI, giving revenue leaders data-driven visibility into pipeline health. \* Includes multi-touch attribution reporting and built-in analytics dashboards to measure campaign and sales performance across the full funnel. \* Enables demand generation alongside CRM functions through a landing page builder, drag-and-drop email builder, website visitor tracking, and chat campaigns. \* Supports team collaboration via Slack integration and shared deal discussions, keeping cross-functional stakeholders aligned on active opportunities. \* Offers custom modules, fields, and lifecycle stages to configure the platform to fit specific sales processes and business models. \* Integrates with 100-plus third-party applications through the Freshworks Marketplace, extending CRM data and workflows into existing tool stacks. \* Scales from a free tier for up to three users through Growth, Pro, and Enterprise plans, accommodating startups through large enterprise sales organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 623 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan and 22 more ## Features - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Autoresponders - Behaviour Tracking - Budgeting/Forecasting - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Call List Management - Call Logging - Call Recording ## Integrations (4 total) - Aircall - Microsoft Outlook - Microsoft Power BI - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) - [Sales Forecasting Software](https://www.getapp.co.uk/directory/584/sales-forecasting/software) - [Predictive Lead Scoring Software](https://www.getapp.co.uk/directory/678/predictive-lead-scoring/software) - [Inside Sales Software](https://www.getapp.co.uk/directory/761/inside-sales/software) - [Email Tracking Software](https://www.getapp.co.uk/directory/1409/email-tracking/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.co.uk/software/102533/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Zoho CRM](https://www.getapp.co.uk/software/9908/zoho-crm) — 4.3/5 (7002 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.co.uk/software/142099/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18811 reviews) 5. [Kylas Sales CRM](https://www.getapp.co.uk/software/2052749/kylas) — 4.8/5 (625 reviews) ## Reviews ### "Freshsales is a GREAT sales CRM for under $10M in revenue" — 3.0/5 > **Tyson** | *5 May 2022* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: You can manage deals, deal stages, forecasting, and a lot more extremely well within this tool. It is surprisingly strong as a standard sales CRM and will meet most, if not all needs, for a small to mid-size company. It is a stronger offering that many that target this same segment. > > **Cons**: There is a lack of global integrations that make life easier, and as needs get more complex in reporting, deal structure, etc. Also, in the prospecting stages, it simply doesn't do well enough in tracking (which may again be an issue of integration, but is problematic). Leads are better tracked in another tool. > > I have built startup sales teams, and I would have chosen this over all of the other startup-class CRMs out there. It may not last forever, but in my opinion it will last many until they are closing $10+ in annual revenue. ----- ### "Freshsales" — 4.0/5 > **Tanmayu** | *21 November 2022* | Human Resources | Recommendation rating: 8.0/10 > > **Pros**: The interface is really good and the software is very easy to use. You can also run campaigns and sequences on your contacts with freshsales. Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything. > > **Cons**: The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult. Other than that, there is a monthly limit of only 1000 marketing emails in a month which seems rather wrong and to increase that, you have to pay extra which is a lot. > > The tool we were previously using did not have the option to create deals and manage your revenue generation and pipeline, but ever since we have shifted to freshsales, that problem has disappeared. Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the process of sales and pipeline management. Other than that we can also create tasks and meetings on the dashboard, but now we have an all one in solution for all of this, thanks to freshsales. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 August 2023* | Machinery | Recommendation rating: 6.0/10 > > **Pros**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Cons**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Freshsales review by Nick Chambers" — 4.0/5 > **Nicholas** | *11 October 2022* | Human Resources | Recommendation rating: 8.0/10 > > **Pros**: The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business > > **Cons**: That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature. > > Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria. ----- ### "all most all the competing CRM providers cannot match the price and features that Freas sales proved" — 5.0/5 > **Melvin** | *27 September 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: the one feature that caught my eye was the sales automation tool, which made my life and my team's life better in all ways; we saw a 10% growth through Freashsales alone; our team considers Freshsales CRMas a fellow employee who does Automations. > > **Cons**: I would like more options in the sales sequence in the feature, like doing a trial run, getting custom dates on when it should run, etc. > > Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM ----- Page: 1 / 26\ Next: [Next page](https://www.getapp.co.uk/software/104265/freshsales?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/104265/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data