About Freshsales

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.

Freshsales enables enterprises to define custom rules to automate leads assignment and create and handle marketing campaigns to engage with the target audience. Administrators can categorize contacts’ data using custom criteria, assign leads to teams based on skills or tasks, and update holidays to automatically transfer calls. It also offers other features such as customizable email templates, activity timelines, a built-in phone dialer, product catalog management, and more.

Freshsales lets teams establish custom workflows to automate recurring tasks using event-based triggers and run chat campaigns to interact with the customers. It also supports integration with various third-party applications like QuickBooks, PandaDoc, DocuSign, Xero, and more.


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Freshsales Software - Freshsales contacts landing page
Freshsales Software - Freshsales multi-channel engagement
Freshsales Software - Freshsales built-in phone dialer
Freshsales Software - Freshsales deals page
Freshsales Software - Freshsales Freddy AI next best action recommendations
Freshsales Software - Freshsales Freddy AI Deal Insights
Freshsales Software - Freshsales sales dashboard
Freshsales Software - Freshsales marketing dashboard
Freshsales Software - Freshsales sales forecast
Freshsales Software - Freshsales creating segment
Freshsales Software - Freshsales activities dashboard
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Freshsales Software - Freshsales contacts landing page
Freshsales Software - Freshsales multi-channel engagement
Freshsales Software - Freshsales built-in phone dialer
Freshsales Software - Freshsales deals page
Freshsales Software - Freshsales Freddy AI next best action recommendations
Freshsales Software - Freshsales Freddy AI Deal Insights
Freshsales Software - Freshsales sales dashboard
Freshsales Software - Freshsales marketing dashboard
Freshsales Software - Freshsales sales forecast
Freshsales Software - Freshsales creating segment
Freshsales Software - Freshsales activities dashboard
Freshsales Software - Freshsales contacts list
Freshsales Software - Freshsales activity timeline

Not sure about Freshsales? Compare with a popular alternative

Freshsales

4.5 (616)
VS.

Starting Price

No pricing found
US$25.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

135
43

Integrations

20
10

Ease of Use

4.4 (616)
3.9 (337)

Value for Money

4.4 (616)
3.9 (337)

Customer Service

4.4 (616)
3.9 (337)
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Reviews

Overall rating

4.5 /5
(616)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.4/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 616
Bo
Bo
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy Automation

Reviewed on 24/11/2023

Created marketing campaigns to predict sales, created scenarios to see the different results,...

Created marketing campaigns to predict sales, created scenarios to see the different results, created templates from scratch with the team to see what else we can do for more.

Pros

The design and the usage of salesforce automation feature makes Freshsales the best as it has the simplest but most effective features that enables you to create, customize, modify, and monitor sales activities. Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line. Integration with other products on another hand is also very usable as we used it with other software which worked fine.

Cons

The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much faster.

Robert
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Logical CRM

Reviewed on 17/08/2023

Overall, Fresh Sales is a good CRM with good support which was excellent a few years ago.

Overall, Fresh Sales is a good CRM with good support which was excellent a few years ago.

Pros

The logical setup and the initial support.

Cons

The lack of interest in sorting out some basic features which are essential to our company:1. The rating of leads by using a percentile calculation which is not relevant and the inability to delete previous incorrect ratings.2. Various small issues with functionality

Alternatives Considered

Zoho CRM

Reasons for Choosing Freshsales

The Complexity Of Dynamics

Switched From

Dynamics 365

Reasons for Switching to Freshsales

Ability to setup without much IT support
Verified Reviewer
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A bland CRM

Reviewed on 14/08/2023

With Freshworks, there are always bugs in the system to fix and improvements to make.

With Freshworks, there are always bugs in the system to fix and improvements to make.

Pros

Features are mostly standard and nothing outstanding

Cons

Support engineers can take months if not a few years to fix the issue.

Sam
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A good solid CRM product and service

Reviewed on 21/08/2023

A good product with good service back up

A good product with good service back up

Pros

We use the WhatsApp. marketing on a weekly basis

Cons

WHatsApp journey gliches, although this may be a fault with Meta

Alternatives Considered

Zoho CRM and Zoho Desk

Reasons for Choosing Freshsales

We switched from Monday.com for ethical reasons. We did not want to use a product that was from a company operating out of an immoral apartheid state such as Israel. As an organisation we boycott all Israeli products and services and support the United Nations in condeming the illegal occupation of Palestine and oppression of the Palestinian people. We believe in a free Palestine.

Reasons for Switching to Freshsales

We liked the sales approach from Freshsales
Alvaro
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM! Easy to use

Reviewed on 21/08/2023

Its the best solution that we can use. We have all our operations integrated in Freshworks...

Its the best solution that we can use. We have all our operations integrated in Freshworks ecosystems.

Pros

I like a lot, becausa you can implement, deploy and use the software in few days. The interface its very confortable and its too easy to use. All the types of users can use it.

Cons

Nothing at the moment. We hace all cover with freshsales.

Alternatives Considered

Vtiger CRM, Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Freshsales

Its really ease to use and deploy.
Showing 5 reviews of 616 Read all reviews

Freshsales FAQs

Below are some frequently asked questions for Freshsales.

Freshsales offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month

Freshsales has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Freshsales supports the following languages:

Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese

Freshsales supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Freshsales integrates with the following applications:

Asana, Calendly, Docusign, Freshchat, Freshdesk, Gmail, Google Calendar, Google Workspace, HubSpot CRM, Mailchimp, Meta for Business, Microsoft 365, PandaDoc, QuickBooks Online, QuickBooks Online Advanced, Segment, Slack, Trello, Xero, Zapier

Freshsales offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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