About Freshsales

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.

Freshsales enables enterprises to define custom rules to automate leads assignment and create and handle marketing campaigns to engage with the target audience. Administrators can categorize contacts’ data using custom criteria, assign leads to teams based on skills or tasks, and update holidays to automatically transfer calls. It also offers other features such as customizable email templates, activity timelines, a built-in phone dialer, product catalog management, and more.

Freshsales lets teams establish custom workflows to automate recurring tasks using event-based triggers and run chat campaigns to interact with the customers. It also supports integration with various third-party applications like QuickBooks, PandaDoc, DocuSign, Xero, and more.

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United Arab Emirates, Argentina, Austria, Australia, Belgium, Bolivia, Brazil, Canada, Switzerland, Chile, Colombia, Costa Rica, Germany, Ecuador, Spain, France, United Kingdom, Hong Kong SAR China, Indonesia, Ireland, Israel, India, Italy, Japan, Kuwait, Mexico, Netherlands, New Zealand, Oman, Panama, Peru, Philippines, Poland, Puerto Rico, Portugal, Romania, Sweden, Singapore, Thailand, United States, Uruguay, South Africa

Supported Languages

Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Freshsales Software - Freshsales contacts landing page
Freshsales Software - Freshsales multi-channel engagement
Freshsales Software - Freshsales built-in phone dialer
Freshsales Software - Freshsales deals page
Freshsales Software - Freshsales Freddy AI next best action recommendations
Freshsales Software - Freshsales Freddy AI Deal Insights
Freshsales Software - Freshsales sales dashboard
Freshsales Software - Freshsales marketing dashboard
Freshsales Software - Freshsales sales forecast
Freshsales Software - Freshsales creating segment
Freshsales Software - Freshsales activities dashboard
Freshsales Software - Freshsales contacts list
Freshsales Software - Freshsales activity timeline
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Freshsales video
Freshsales Software - Freshsales contacts landing page
Freshsales Software - Freshsales multi-channel engagement
Freshsales Software - Freshsales built-in phone dialer
Freshsales Software - Freshsales deals page
Freshsales Software - Freshsales Freddy AI next best action recommendations
Freshsales Software - Freshsales Freddy AI Deal Insights
Freshsales Software - Freshsales sales dashboard
Freshsales Software - Freshsales marketing dashboard
Freshsales Software - Freshsales sales forecast
Freshsales Software - Freshsales creating segment
Freshsales Software - Freshsales activities dashboard
Freshsales Software - Freshsales contacts list
Freshsales Software - Freshsales activity timeline

Features

Total features of Freshsales: 153

  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Behaviour Tracking
  • Behavioural Analytics
  • Budgeting/Forecasting
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Cataloguing/Categorisation
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customisable CTAs
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualisation
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Element Analytics
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • For Financial Institutions
  • For Real Estate
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Heatmaps
  • Image Library
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Marketing Calendar
  • Mobile Access
  • Mobile Optimised Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Product Catalogue
  • Prospecting Tools
  • ROI Tracking
  • Real Time Notifications
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Split Testing
  • Statistical Analysis
  • Subscriber Management
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Visual Analytics
  • Visual Editor
  • WYSIWYG Editor
  • Web Forms
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management

Alternatives

HubSpot CRM

4.5
#1 Alternative to Freshsales
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

Zoho CRM

4.3
#2 Alternative to Freshsales
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Zendesk

4.4
#3 Alternative to Freshsales
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Insightly

3.9
#4 Alternative to Freshsales
Grow your business faster than ever before by building stronger customer relationships, managing sales opportunities...

Reviews

Overall rating

4.6 /5
(493)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.5/5

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Showing 5 reviews of 493
Paul W.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy On-boarding and setup, fast support.

Reviewed on 31/01/2019

We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the...

We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers.

Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

Pros

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner.

The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Cons

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way.

I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Humberto C.
Overall rating
  • Industry: Cosmetics
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

If you need support, look elsewhere

Reviewed on 17/03/2021

In short, great app, downright awful support

In short, great app, downright awful support

Pros

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Cons

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Alternatives Considered

Salesforce Platform and Zendesk

Reasons for Switching to Freshsales

The decision to choose freshworks was for most part driving by cost.
Ranjith K.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Does the Job - Economical compared to others in the market

Reviewed on 26/05/2022

It is a good CRM for small organizations. It did the job but with a lot of limitations

It is a good CRM for small organizations. It did the job but with a lot of limitations

Pros

Good all round CRM for small organizations loaded with lot of good features.

Cons

Reporting has limitations and the interface is not fluid compared to others in the market. Customer support is a challenge across Freshworks.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Choosing Freshsales

Looking for marketing integration

Switched From

Pipedrive

Reasons for Switching to Freshsales

We took a trial and found it decent enough
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Legitimately the Worst CRM I've Ever Used

Reviewed on 16/05/2022

Our experiences have been lots of problems, no solutions.

Our experiences have been lots of problems, no solutions.

Pros

They always remember to say "thank you for your patience" when telling us our support tickets haven't been resolved yet.

Cons

Off the top of my head:

The program will randomly delete calendar events, sending cancellations to prospects but not alerting the user. Multiple meetings were missed because of this. It's been 3 months since we reported it and no fix has been offered. Subsequently all the calendaring has to be done manually.

The email editor will randomly delete the line ahead when hitting the backspace key or the space behind when hitting the delete key. To make it interesting it will sometimes do nothing when you hit either key.

We have a report in the system showing overdue tasks. This report keeps pulling tasks that have actually been deleted from the system. There's no way to clean up the reports because you can't access the deleted tasks they are listing.

We just switched credit cards for the account because the previous was expiring. This came at the same time that they've extended us a credit because of all the problems we've had with the system. The result is that the invoice due is less than the minimum charge level on the card ($0.01 due, $0.50 card minimum). As a result they haven't been able to add the card and we keep getting a banner stating access is cut off in 2 days. They've stated this has been fixed but the banner is still there.

Those are just a few things... did I mention that if you take notes in the Notes section of a Calendar event the system will randomly forward those to the other party? Found out about that one the hard way...

Devyani S.
Overall rating
  • Industry: Banking
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best high end software for sales manager and their team working in startups

Reviewed on 28/03/2022

There are many alternative sales tools out there but freshsales helped me in my initial days of...

There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Pros

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager.

I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Cons

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules.

Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

Alternatives Considered

Zoho Mail and Zendesk

Reasons for Choosing Freshsales

tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Switched From

tawk.to
Showing 5 reviews of 493 Read all reviews

Freshsales FAQs

Below are some frequently asked questions for Freshsales.

Freshsales offers the following pricing plans:

Free: Free for Unlimited Users Growth: $15/user/month billed annually (or) $18/user/month billed annually Pro: $39/user/month billed annually (or) $47/user/month billed annually Enterprise: $69/user/month - billed annually (or) $83/user/month billed annually

Freshsales has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Freshsales supports the following languages:

Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese

Freshsales supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Freshsales integrates with the following applications:

Alfresco Mobile, Asana, Calendly, DocuSign, Freshchat, Freshdesk, Gmail, Google Calendar, Google Workspace, HubSpot CRM, Mailchimp, Meta for Business, Microsoft 365, PandaDoc, QuickBooks Online Advanced, Quickbooks Online, Segment, Slack, Trello, Xero, Zapier

Freshsales offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Freshsales.