--- description: Learn how DialedIn CCaaS can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for DialedIn CCaaS. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: DialedIn CCaaS Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [DialedIn CCaaS](/software/104279/callcenternow) # DialedIn CCaaS Canonical: https://www.getapp.co.uk/software/104279/callcenternow Page: 1 / 15\ Next: [Next page](https://www.getapp.co.uk/software/104279/callcenternow?page=2) > DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics. > > Verdict: Rated **4.8/5** by 335 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of DialedIn CCaaS Achieving call center success means competing against integration with websites, social media, email, and traditional mass mail – and succeeding. Most cloud-based contact center solutions don’t do enough for your sales staff or customers. Here’s how partnering with DialedIn supports your staff and provides a fast callback while the customer's interest is still strong: • Increased Agent Productivity: Always know what your contact center agents are doing with their phone time. Robust tools keep track of how many contacts are made with clients, sales completed and how long they pause between calls. • Improved Customer Satisfaction: Inbound or outbound, no matter what industry, high-quality contact center services are a key to the client experience. DialedIn's contact center software solution makes each call quick, efficient, and personal. • Reduced Operation Costs: Whether your center’s calls are inbound or outbound, you will lower your costs and increase productivity. Your staff will love the enhanced functionality that occurs through interfaces with common apps, your financial department will love the lift to the bottom line. • Faster Business Decisions: Industry-specific needs require industry-specific call solutions. Your B2B or B2C call center needs to have data at its fingertips. DialedIn’s customizable solutions support every department from sales to customer service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 335 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChaseData - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Small business: $69 per user per month Professionals: $59 per user per month Enterprise : $39 per user per month Enterprise Plus : $25 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (8 total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software) - [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software) - [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software) - [Inside Sales Software](https://www.getapp.co.uk/directory/761/inside-sales/software) ## Alternatives 1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (890 reviews) 2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.getapp.co.uk/software/107701/Readymode) — 4.6/5 (145 reviews) ## Reviews ### "All Call Centers Need DialedIn" — 5.0/5 > **Mary Ellen** | *13 August 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It works. Simply works as it should. No restarting every hour or so, loosing time from work. Customers hear me and I hear them. It accurately tracks my logged in time. > > **Cons**: I have yet to find anything I do not like. There just is not anything an agent can dislike about DialedIn. > > I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn. ----- ### "Easy to use interface" — 5.0/5 > **Jayla** | *9 March 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: I like how easy DialedIn is to use. The interface is very simple and to the point. It has all the features I need to take calls, make outbound calls, and reschedule clients. > > **Cons**: What I dislike the most about DialedIn is that the calls can be choppy even with a hard wired connection. Sometimes the dollar also freezes, which can be a little frustrating, especially when it’s time to end a call and you can’t. > > My overall experience is great, the dialer allows me to do my job easily. With small bug fixes and updates it would be perfect. ----- ### "Lead generator at ACR" — 3.0/5 > **Amanda** | *18 March 2025* | Telecommunications | Recommendation rating: 3.0/10 > > **Pros**: I like the predictive dialer where you dont have to manaually call every call you make. > > **Cons**: The lag and sometimes the dialer going down often recently. > > It makes thing alot easier with my job and is easy to use ----- ### "Enjoyable work application\!" — 5.0/5 > **JoAnn** | *6 March 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I think the most I like about this application is how Very Easy it is to use and the calls come in fast\! That's the back which makes time fly by at work. Also, managers and other team members are able to > > **Cons**: Since I've been using this application system I have Only had a couple glitches, and about 2 to 3 times a work shift I have to wipe the settings. That's like basically restarting or rebooting which can be an inconvenient when you're in the flow of talking to customers. That does affect you when you are trying to reach your quota restarting could cost you a few minutes of your day not that big of a deal just a slight inconvenient. > > Pleasant experiences with the dial-in. This dialedin Makes my work day go fast because calls come in fast. ----- ### "Solid System With Room To Improve" — 5.0/5 > **Jennifer** | *14 May 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity. > > **Cons**: Here’s a strong, clean answer you can give for “What did you like least about DialedIn CCaaS?” — written the way a real agent or supervisor would say it, and grounded in how the system actually behaves. --- What I liked least about DialedIn CCaaS \> The thing I liked least about DialedIn is how inconsistent the pacing can feel across different campaigns. \> Some campaigns fly, others crawl, and as an agent you don’t always get clear visibility into why the dialer is running slow. When the pacing drops, it hurts SLA, talk time, and overall productivity, and it can feel like you’re just sitting there waiting on the system instead of actually working. > > Overall, DialedIn CCaaS is efficient and easy to work with. It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow. The only downside is that pacing can be inconsistent at times, which affects productivity. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.co.uk/software/104279/callcenternow?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/104279/callcenternow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data