iSALUS

iSALUS

All-in-one EHR and medical practice management

3.6/5 (36 reviews)

iSALUS Overview

What is iSALUS?

iSALUS is an all-in-one electronic health records (EHR) and practice management solution with integrated medical billing and scheduling. iSALUS accommodates all medical specialties and offers personalized EHR configuration to meet every type of organization’s specific needs.

iSALUS’s EHR solution includes an electronic prescription writing system that enables physicians to process fill requests from a communications queue, review contraindication warnings, and create a medication favorites list. The system also enables physicians to review formularies, insurance coverage, and copay amounts for prescribing therapeutic alternatives whenever necessary. EHR also provides lab entry and order results management, dashboards for healthcare compliance requirements, and automated workflows.

The iSALUS billing and scheduling software enables physicians to submit e-claims, verify patient insurance eligibility, and automatically post ERA payments. Users can do a quick search for the next available appointment, and pull patient recall lists. Work queues help users assign claims to various employees based on specific criteria, and filter a variety of different requirements. The iSALUS claims validation system notifies physicians with pop-up reminders throughout the patient lifecycle in real-time, making sure claims are approved and practices get paid on time. Payer-specific fee schedules bill insurance companies according to a contract and automatically calculate fees and write-offs.

With the OfficeEMR Mobile iPhone app, physicians have the ability to practice anywhere with real-time access to patient medical records, write mobile e-prescriptions, view mobile imaging, and more.

iSALUS Overview

Pricing

Starting from
US$149.00/month

Pricing options

Free Trial
Subscription
Value for money

Standard Package: $149/provider/per month

Premium Package: $299/provider/per month

Platinum Package: Contact iSALUS for customized pricing


iSALUS Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

iSALUS screenshot: The patient timeline screen gives users a historical snapshot of all your patient interactions in one single convenient location
iSALUS screenshot: The patient timeline screen gives users a historical snapshot of all your patient interactions in one single convenient location iSALUS screenshot: The iScheduler features pop-up alerts and color-coded appointment statuses iSALUS screenshot: Interactive dashboards for tracking overall financial performance iSALUS screenshot: Customized documentation lets users take note of a patient's symptoms in the most efficient and accurate way possible iSALUS screenshot: The EHS system includes lab entry and order results management iSALUS screenshot: Users can access patient charts from their iPhone, patient charts, and e-prescriptions iSALUS screenshot: The iPhone app offers dictation, mobile imaging and calendar view iSALUS screenshot: Intuitively color-coded provider 'meaningful use' dashboards for ensuring compliance. iSALUS screenshot: View financials and tasks via OfficeEMR Mobile iSALUS screenshot: OfficeEMR Mobile integrates directly with email services

iSALUS Reviews for UK Users

iSALUS Reviews for UK Users

Overall rating
3.6
/
5
Excellent
13

Very good
8

Average
8

Poor
5

Terrible
2

Value for Money
3.5
Features
3.7
Ease of Use
3.5
Customer Support
3.6
58% recommended this app
Marti P.

Joining the 21st Century

We are a small, single provider medical speech pathology practice. We knew that electronic medical records would benefit the business, but weren't sure which company to use since we were so small. We found Isalus, and we are so glad we did.
We utilize the following parts of Isalus: electronic scheduling and reminders, electronic medical records and billing m.d.
We transitioned our patient scheduling and electronic medical records into Isalus in late 2015. Because our records were mainly on paper, I did a substantial amount of data entry in order to get all our active patients loaded into Isalus. I found the data entry screens to be easy to navigate. The electronic scheduling system built into Isalus is great. We subscribe to the reminder service, and that has cut our no-shows and late cancels dramatically. It's simple to move and cancel patients and schedule recurring appointments (something essential to the type of practice we have).
In September 2016, our old billing vendor announced they would close their company at the end of the year. We needed to get up and running quickly with a new electronic billing system, and it was nearly seamless to transition to Billing M.D. Our old system had been an antiquated DOS based data entry, with the claims submission, invoice printing and mailing done off site. Using Billing MD has streamlined our insurance claims processing, and we now print and mail our own invoices. It's been an outstanding change for us. Here's why:
-I am in control of the billing from start to finish: our provider gives me the information for the superbills (he doesn't want to do them himself), and I enter them quickly at the end of the day.
-I can submit claims immediately --- our old vendor only submitted claims once or twice a week. By having the control over claims submission, I have dramatically reduced the turnaround time to receive payment from insurance companies.
-EOBs go straight into Billing MD, cutting down errors and dramatically reducing the time I used to spend accessing, printing, deciphering, entering and posting insurance payments.
-Printing invoices is slick. All I had to do was find an envelope vendor!
The best part of Billing MD is how much information I can access on an individual patient: patient demographic, insurance information, history of claims, detail of claims, payment, patient balance .... all basically from one screen.
The support team has been TERRIFIC.


Jennifer H.

Superior by far


Melanie W.

Review of Isalus EHR

This software is advertised as being free. As expected, that claim is to good to be true. The program is free, however the training is not. They have created a bunch of training videos that will explain all the features of the software, however unless you are paying the fees you have no access to the videos. The software seems like it works well and has all the features that a clinician/clinic would need including easy scheduling and billing. I think the charting portion is more complicated and less intuitive than it should be. The customer service department is really nice and helpful, but it is not possible to make use of the free platform and becomes cost prohibitive for a small physical therapy practice.


Lyndi F.

iSalus for Private Practice Psychologist

We started using iSalus after trying two other online EMR and billing programs. We're were trying to go "cheap" and the first one we used was a total disaster (like, something from the early 80's), and the second one we tried was not bad, but we came up against barriers several times that they didn't think were very important (thus refused to fix), and their customer service was horrific. WELL, then we tried iSALUS - and WOW, WHAT AN IMPROVEMENT! The program is very professional (definitely "21st century/current technology" driven), way more than we expected. It is easy to use and easy to learn - so the transition was very smooth. I love the scheduler, and of course everything else interconnects, so my records, billing, history, etc. is right there at my fingertips. I personally don't deal much with the billing end, but the person that works for me has picked it up pretty quick. Our psychologist (who is definitely NOT tech savvy) has found doing his progress notes, treatment plans, etc. on iSalus's EMR a breeze! iSalus has set up the customer service in a unique way as well - so in the beginning, you have your own personal customer advocate to help you through the transition process, and a specific number of hours are dedicated to tailoring your iSalus experience specific to your practice needs. Awesome! Once the transition is complete, you move to a regular customer service department that seems to be very knowledgeable and very responsive. Now, the MOST EXCITING part (for me) is that I can now use the program on my Mac! Very important, as I don't like carrying around 2 computers when I work at home or on the road. Conclusion - Great program, fair price (way less than one that I looked at that was comparable), wonderful customer service, and a company dedicated to being the best. Love it!


Ritu B.

Excellent option, great support, flexible packages

I'm still in inital stages of setting it up for my practice. So far, I have had a very positive experience in terms of timeliness, organization and direction with the set up process. I am being trained to navigate and customize the software to my needs. I'm looking forward to completing this process and becoming alive soon.


Marti P.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Joining the 21st Century

Used Daily for 1+ year
Reviewed on 03/03/2017
Review Source: Capterra

We are a small, single provider medical speech pathology practice. We knew that electronic medical records would benefit the business, but weren't sure which company to use since we were so small. We found Isalus, and we are so glad we did.
We utilize the following parts of Isalus: electronic scheduling and reminders, electronic medical records and billing m.d.
We transitioned our patient scheduling and electronic medical records into Isalus in late 2015. Because our records were mainly on paper, I did a substantial amount of data entry in order to get all our active patients loaded into Isalus. I found the data entry screens to be easy to navigate. The electronic scheduling system built into Isalus is great. We subscribe to the reminder service, and that has cut our no-shows and late cancels dramatically. It's simple to move and cancel patients and schedule recurring appointments (something essential to the type of practice we have).
In September 2016, our old billing vendor announced they would close their company at the end of the year. We needed to get up and running quickly with a new electronic billing system, and it was nearly seamless to transition to Billing M.D. Our old system had been an antiquated DOS based data entry, with the claims submission, invoice printing and mailing done off site. Using Billing MD has streamlined our insurance claims processing, and we now print and mail our own invoices. It's been an outstanding change for us. Here's why:
-I am in control of the billing from start to finish: our provider gives me the information for the superbills (he doesn't want to do them himself), and I enter them quickly at the end of the day.
-I can submit claims immediately --- our old vendor only submitted claims once or twice a week. By having the control over claims submission, I have dramatically reduced the turnaround time to receive payment from insurance companies.
-EOBs go straight into Billing MD, cutting down errors and dramatically reducing the time I used to spend accessing, printing, deciphering, entering and posting insurance payments.
-Printing invoices is slick. All I had to do was find an envelope vendor!
The best part of Billing MD is how much information I can access on an individual patient: patient demographic, insurance information, history of claims, detail of claims, payment, patient balance .... all basically from one screen.
The support team has been TERRIFIC.

Pros

Fully integrated, able to choose various parts of the product that we need, don't have to pay for what we don't need. High level of information available from one screen and pop-ups. Scheduling and Billing MD are superlative!

Cons

Because Isalus has so many features and allows the user to do so many things, there is some learning curve. Give yourself time, ask questions, and you'll get it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer H.
Industry: Financial Services
Company size: 2-10 Employees

Superior by far

Used Daily for 2+ years
Reviewed on 09/11/2017
Review Source: SoftwareAdvice

Pros

The Isalus system allows nothing to be hidden. As a billing company we have used it for 15 years and it is our chosen platform and very comparative in cost.
Most software ran requires massive amounts of reports to find problems. However in Isalus everything you need will return on one screen. Submitting claims in Isalus is quick and easy. As a billing company we run 3 different billing software for multiple different clients of differing specializes . Isalus is our chosen because submitting claims and posting payments takes mere minutes versus hours on the other two platforms and less app crashes. Clearinghouse reports are integrated which is a hugh time saver and does not allow rejected claims to fall thru the cracks. This system does not allow for deletion which at times is bothersome for example in deposit posting, but in the big scheme of things is very minuet, and actual is a plus from a business owners prospective, as it does not allow for things to be covered up or hidden, remember we are taking about a potential legal record and or HIPAA documentation. - you can always document the error in writing via a note or pop up in the system if it is deposit related, or demographic related change the name on the account to not make it inactive. As far as charge entry deletion for correction are available we typical chose not to do that and back out the charge with an adjustment and re enter as a new corrected record to document the event and preserve integrity of the record.

Cons

Screens and reports are small print. Collection letter is lacking functionality. Does not integrate with a merchant service for integrated credit card processing. However all in all those things are very unimportant in the scheme of review when comparing to the other two software we are forced to use due to a emr integration.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Melanie W.
Industry: Medical Practice
Company size: 2-10 Employees

Review of Isalus EHR

Used Daily for 1-5 months
Reviewed on 03/11/2016
Review Source: SoftwareAdvice

This software is advertised as being free. As expected, that claim is to good to be true. The program is free, however the training is not. They have created a bunch of training videos that will explain all the features of the software, however unless you are paying the fees you have no access to the videos. The software seems like it works well and has all the features that a clinician/clinic would need including easy scheduling and billing. I think the charting portion is more complicated and less intuitive than it should be. The customer service department is really nice and helpful, but it is not possible to make use of the free platform and becomes cost prohibitive for a small physical therapy practice.

Pros

Easy scheduling. Nice customer service.

Cons

The biggest drawback to to this software is that it will not work with Google Chrome. I think it is designed to work well with apple products, but not with a pc using Google Chrome. It does open with internet explorer, but it is really inconvenient to have to go back and forth between Chrome and Explorer. As I have already mentioned, this software is not actually free as advertised unless you never need to ask a question or have a problem with the program. It is cost prohibitive for a small PT practice.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Lyndi F.
Industry: Mental Health Care
Company size: 2-10 Employees

iSalus for Private Practice Psychologist

Used Daily for 1-5 months
Reviewed on 10/04/2017
Review Source: SoftwareAdvice

We started using iSalus after trying two other online EMR and billing programs. We're were trying to go "cheap" and the first one we used was a total disaster (like, something from the early 80's), and the second one we tried was not bad, but we came up against barriers several times that they didn't think were very important (thus refused to fix), and their customer service was horrific. WELL, then we tried iSALUS - and WOW, WHAT AN IMPROVEMENT! The program is very professional (definitely "21st century/current technology" driven), way more than we expected. It is easy to use and easy to learn - so the transition was very smooth. I love the scheduler, and of course everything else interconnects, so my records, billing, history, etc. is right there at my fingertips. I personally don't deal much with the billing end, but the person that works for me has picked it up pretty quick. Our psychologist (who is definitely NOT tech savvy) has found doing his progress notes, treatment plans, etc. on iSalus's EMR a breeze! iSalus has set up the customer service in a unique way as well - so in the beginning, you have your own personal customer advocate to help you through the transition process, and a specific number of hours are dedicated to tailoring your iSalus experience specific to your practice needs. Awesome! Once the transition is complete, you move to a regular customer service department that seems to be very knowledgeable and very responsive. Now, the MOST EXCITING part (for me) is that I can now use the program on my Mac! Very important, as I don't like carrying around 2 computers when I work at home or on the road. Conclusion - Great program, fair price (way less than one that I looked at that was comparable), wonderful customer service, and a company dedicated to being the best. Love it!

Pros

Ease of use, professional/technologically up-to-date, GREAT customer service, fair price for what you get (It's really does way more than we imagined!), it is now Mac-friendly (!).

Cons

Really, I can't think of anything. Before they rolled out the Mac-friendly program it was difficult (I had to carry 2 computers) - but that changed this month.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ritu B.
Industry: Medical Practice
Company size: Self Employed

Excellent option, great support, flexible packages

Used Daily for 1-5 months
Reviewed on 27/10/2016
Review Source: SoftwareAdvice

I'm still in inital stages of setting it up for my practice. So far, I have had a very positive experience in terms of timeliness, organization and direction with the set up process. I am being trained to navigate and customize the software to my needs. I'm looking forward to completing this process and becoming alive soon.

Pros

Easy to navigate, training videos, customized taining videos are very helpful. This program is unique in the sense that it offers the flexibility to operate with solo provider at very affordable price to a multi provider of office type practice. Offers completly paperless options, ease of scheduling through phone or laptop from anywhere.

Cons

minor issues of customization of templates is unavoidable

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7.1/10
Based on 36 user ratings
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iSALUS Pricing

iSALUS Pricing

Starting from
US$149.00/month
Free Trial
Subscription
Value for money

Standard Package: $149/provider/per month

Premium Package: $299/provider/per month

Platinum Package: Contact iSALUS for customized pricing

Standard Package: $149/provider/per month

Premium Package: $299/provider/per month

Platinum Package: Contact iSALUS for customized pricing

Value for Money
3.5/5
Based on 36 user ratings
Compare value for money rating with alternatives
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iSALUS Features

iSALUS Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customisable Reporting
Customisable Templates
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Workflow Management
Features
3.7/5
Based on 36 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for iSALUS

Additional information for iSALUS

Key features of iSALUS

  • Accounts receivable
  • Allergies
  • Authorizations
  • Chart notes
  • Chart sharing
  • Claim submission
  • Claims submission
  • Communication
  • Communications
  • Custom fields
  • Custom reporting
  • Daily schedule
  • Dashboards
  • Data validation
  • Decision support
  • Demographics
  • Direct email
  • E-prescribing
  • E/m coding engine
  • ERA's
  • Eligibility
  • Faxing
  • Fee schedules
  • Health exchanges
  • Immunizations
  • Integrated
  • Med reconciliation
  • Medical coding lists
  • Medications
  • Orders & labs
  • Patient portal
  • Patient timeline
  • Registration & appointments
  • Reminders
  • Revenue safety net
  • Secure email
  • Superbills and letters
  • System reporting
  • Vitals analysis
  • Work queues and flow sheets
  • Workflows
  • eClaims
  • eDocument
  • eDocuments
  • iScheduler

Benefits

  • Users can build rules-based workflows to be able to focus more on patient care and less on administration tasks.

  • With iSALUS' interactive dashboards, users can track overall financial performance and compare month-to-month data.

  • Physicians can create customized paper 'superbills' that can be batch printed or filled out during a patient's exam for automatic submission to the billing department.

  • With the iSALUS' iPhone app, physicians can eliminate lost charge tickets by creating new encounters at the time of service.

  • iSALUS provides physicians with various electronic lab connections including partners like Quest and LabCorp.

  • iSALUS FAQs

    iSALUS FAQs

    Below are some frequently asked questions for iSALUS.

    Q. What type of pricing plans does iSALUS offer?

    iSALUS offers the following pricing plans:

    Starting from: US$149.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Standard Package: $149/provider/per month Premium Package: $299/provider/per month Platinum Package: Contact iSALUS for customized pricing

    Q. What are the main features of iSALUS?

    iSALUS offers the following features:

    • Accounts receivable
    • Allergies
    • Authorizations
    • Chart notes
    • Chart sharing
    • Claim submission
    • Claims submission
    • Communication
    • Communications
    • Custom fields
    • Custom reporting
    • Daily schedule
    • Dashboards
    • Data validation
    • Decision support
    • Demographics
    • Direct email
    • E-prescribing
    • E/m coding engine
    • ERA's
    • Eligibility
    • Faxing
    • Fee schedules
    • Health exchanges
    • Immunizations
    • Integrated
    • Med reconciliation
    • Medical coding lists
    • Medications
    • Orders & labs
    • Patient portal
    • Patient timeline
    • Registration & appointments
    • Reminders
    • Revenue safety net
    • Secure email
    • Superbills and letters
    • System reporting
    • Vitals analysis
    • Work queues and flow sheets
    • Workflows
    • eClaims
    • eDocument
    • eDocuments
    • iScheduler

    Q. Who are the typical users of iSALUS?

    iSALUS has the following typical customers:

    Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does iSALUS support?

    iSALUS supports the following languages:

    English

    Q. What type of pricing plans does iSALUS offer?

    iSALUS has the following pricing plans:

    Subscription

    Q. Does iSALUS support mobile devices?

    iSALUS supports the following devices:

    Android, iPhone

    Q. What other apps does iSALUS integrate with?

    iSALUS integrates with the following applications:

    HIPAA One

    Q. What level of support does iSALUS offer?

    iSALUS offers the following support options:

    FAQs, Online Support, Phone Support