About Spidergap

Spidergap is an online 360° Feedback tool used by 1000s of organizations in over 134 countries, winning awards for ease of use and support.

Spidergap comes with best practice templates out of the box. These templates can be easily customized to fit your organization — for example, by updating the questionnaire and adding your logo.

The feedback reports are different to many 360 tools. The reports are designed to make it easy for employees to prioritize areas to work on, and avoid overwhelming employees with too many numbers and graphs.

Supported by 360° Feedback experts, you’ll be encouraged to set project goals that are focused on delivering value, not just collecting and sharing a lot of feedback. Spidergap’s impact survey then makes it easy to review the impact and demonstrate the return-on-investment to your team.

Pricing starting from:

£89.00/year

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Spidergap

  • Make a measurable impact: Spidergap’s impact survey lets you review the value delivered to employees, so you can demonstrate the return-on-investment to your team!

  • Feedback that’s easy to use: Spidergap worked with 100s of HR directors, managers and employees to design feedback reports that are easy to review and understand.

  • Customizable to fit your organization: You can fully customize Spidergap’s best practice templates. For example by updating the questionnaire and adding your logo.

  • Work with 360° Feedback experts: Spidergap experts ready to help at every stage, from planning the project to reviewing the impact and lessons learned.

  • World-class support: Spidergap are routinely praised for their support, winning awards for the best support for a 360° Feedback tool.
  • Business size

    S M L

    Deployment

    • Cloud-based
    • On-premise

    Countries available

    Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Traditional Chinese

    Pricing starting from:

    £89.00/year

    • Free Version
    • Free Trial
    • Subscription

    Images

    Spidergap Software - Feedback reports are easy to understand and use
    Spidergap Software - Review the impact and demonstrate the return-on-investment
    Spidergap Software - Fully customizable questionnaire
    Spidergap Software - Spidergap experts will help you to follow best practices
    Spidergap Software - Easy to manage at any scale
    Spidergap Software - Compare the views of people giving feedback
    View 7 more
    Spidergap video
    Spidergap Software - Feedback reports are easy to understand and use
    Spidergap Software - Review the impact and demonstrate the return-on-investment
    Spidergap Software - Fully customizable questionnaire
    Spidergap Software - Spidergap experts will help you to follow best practices
    Spidergap Software - Easy to manage at any scale
    Spidergap Software - Compare the views of people giving feedback

    Features

    Total features of Spidergap: 48

    • 360 Degree Feedback
    • API
    • Activity Dashboard
    • Activity Tracking
    • Anonymous Feedback
    • Appraisal History
    • Assessment Management
    • Benchmarking
    • Competency Management
    • Customisable Branding
    • Customisable Forms
    • Customisable Questions
    • Customisable Reports
    • Customisable Templates
    • Dashboard
    • Data Import/Export
    • Email Reminders
    • Email Templates
    • Employee Database
    • Employee Management
    • Employee Onboarding
    • Employee Profiles
    • Employee Self Service
    • Engagement Tracking
    • Feedback Management
    • HR Management
    • Individual Development Plans
    • Performance Appraisal
    • Performance Management
    • Performance Review Management
    • Progress Tracking
    • Pulse Surveys
    • Question Library
    • Rater Selection
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Self Assessment
    • Self Service Portal
    • Skills Assessment
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Third Party Integrations

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    Reviews

    Overall rating

    4.8 /5
    (93)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.8/5
    Customer Support
    4.9/5

    Already have Spidergap?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 93
    Ian
    Overall rating
    • Industry: Human Resources
    • Company size: 2-10 Employees
    • Used for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Spidergap Rocks

    Reviewed on 27/03/2020

    Love the system, the outputs and the excellent, responsive support from the Spidergap Team

    Love the system, the outputs and the excellent, responsive support from the Spidergap Team

    Pros

    Very simple to use and setup.
    Does what it’s meant to do without any complicated configuration.

    Cons

    The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

    Alternatives Considered

    SurveyMonkey

    Reasons for Choosing Spidergap

    For efficiency in administering and reporting on 360 feedback results.

    Reasons for Switching to Spidergap

    It’s the best solution of its kind available.
    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 10,000+ Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Affordable, good customer service and an easy-to-use service

    Reviewed on 07/09/2020

    Really good. Great assistance setting things up and then there were regular touch points through...

    Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

    Pros

    The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks.

    As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results.

    Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

    Cons

    The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service.

    As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

    Alternatives Considered

    Qualtrics EmployeeXM and SurveyMonkey

    Reasons for Switching to Spidergap

    Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)
    Joe
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Spidergap is a decent, middle-of-the-road 360 software that gets the job done

    Reviewed on 19/01/2018

    Pros

    Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

    Cons

    Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

    Response from Spidergap

    Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

    ------
    Hi Joe,

    Thanks for your feedback!

    We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like.

    As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly.

    In summary:
    - I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs
    - We can support you in changing the Red/Amber/Green boundaries in the report
    - We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level

    All the best,

    Alexis

    Robin
    Overall rating
    • Industry: Human Resources
    • Company size: Self Employed
    • Used for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Highly Recommend!

    Reviewed on 27/01/2020

    Exceptional product! I will be using them again.

    Exceptional product! I will be using them again.

    Pros

    Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

    Cons

    From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

    Herb
    Overall rating
    • Industry: Banking
    • Company size: 1,001-5,000 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Spidergap is a rare gem!

    Reviewed on 14/09/2020

    This has been a very positive experience and has allowed our company an entry point into the...

    This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients.

    Pros

    The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay.

    Cons

    The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas.

    Showing 5 reviews of 93 Read all reviews

    Spidergap FAQs

    Below are some frequently asked questions for Spidergap.

    Spidergap offers the following pricing plans:

    Pricing is calculated based on the number of employees receiving feedback. For example: 10 employees receiving feedback: $89 per employee/year 25 employees: $79 per employee/year 50 employees: $69 per employee/year 100 employees: $56 per employee/year 250 employees: $44 per employee/year 1000 employees: $22 per employee/year As low as $12.50 per employee/year. Use our pricing calculator at https://www.spidergap.com/subscriptions Spidergap offers a 15% discount for charities and academic users.

    Spidergap has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Spidergap supports the following languages:

    Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Traditional Chinese

    Spidergap supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Spidergap integrates with the following applications:

    Microsoft Excel

    Spidergap offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Spidergap.