Spidergap 360 Feedback
Spidergap 360 Feedback
About Spidergap 360 Feedback
Spidergap is cloud-based 360˚ Feedback software that delivers clear and actionable employee feedback for personal development.
Spidergap can be used for one-off assessments or regular ongoing feedback. This flexibility accommodates most organizations’ needs, whether for ad-hoc requests, quarterly/annual assessments, or leadership programs/cohorts. Many consultants and coaches also use Spidergap with their clients to support their executive coaching and development discussions.
· Fully customizable
You can use Spidergap out-of-the-box and start collecting feedback in minutes or fully customize every question, the rating scale, the timeline, and the process. Decide whether feedback recipients will choose their feedback providers, with or without the help of their manager, or let administrators decide who will provide feedback for whom (e.g, by using your HRIS or Payroll software).
· Safe and Secure
Spidergap is ISO 27001 certified, ensuring the confidentiality, integrity, and availability of sensitive customer information. As a GDPR-compliant company, Spidergap implements strict data protection measures to ensure that customer data is kept secure and confidential.
· Ease of administration
Designed with non-technical users in mind, Spidergap is intuitive and requires little-to-no setup or training. HR professionals, talent management teams, and coaches can get started immediately and experience the ease of use that was created to quickly kick-off assessments company-wide.
· Support
With a globally-distributed team of 360˚ Feedback experts, Spidergap offers a tailored approach, providing just the right level of involvement to suit each client's needs. No matter the challenge, clients can trust that they have a dedicated partner to support them every step of the way. With more than one hundred reviews, Spidergap is rated 4.9/5 for its customer support.
· Employee-friendly Reports
Spidergap’s feedback reports are easy for the employee to read and understand; helping them create an action plan to develop and improve their skills and behaviors. Organizations can use feedback to evaluate and improve performance and effectiveness at all levels.
Pricing starting from:
£989.00/year
- Free Version
- Free Trial
- Subscription
Key benefits of Spidergap 360 Feedback
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
£989.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Spidergap 360 Feedback: 53
Alternatives
XM for Employee Experience
Workday HCM
Culture Amp
Primalogik
Reviews
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Moderate, great client assistance and a simple to-utilize administration
Reviewed on 10/05/2021
Great. Incredible help setting things up and afterward there were ordinary touch focuses as the...
Great. Incredible help setting things up and afterward there were ordinary touch focuses as the year progressed. The actual instrument is natural, straightforward and clear, and takes into consideration a lot of customisation. There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue.
This has been an exceptionally certain encounter and has permitted our organization a section point into the computerized 360 world that saves us time on the authoritative end and permits us the chance to zero in on our beneficiaries.
Pros
The enormous one was robotizing endlessly a great deal of the assessment interaction. whenever you have imported your rundown of targets and evaluators into the framework, things like updates, solicitations to survey and so forth can generally be dispatched two or three ticks. As an administrator, you get constant experiences into any activity you are running, and it is not difficult to see singular reports and gathering results. Their client care is excellent; incredible after deals care and they can frequently deal with things like minor customizations on their end in the event that you request it. Moreover, their asset bank on the gateway is clear and simple to look and has the vast majority of the appropriate responses you will be searching for anyway.Setting up the survey was natural and the Customer Service was excellent! The reports are easy to use and my customer was exceptionally satisfied with the outcomes.
Cons
The manner in which the product imagines input can be awfully deceptive. It paints a depressing picture for territories for development, and doesn't consider that the criticism is comparative with any remaining input. For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them.
The inquiries they began with are on the more essential side, however in the event that you are beginning from nothing, it is an incredible spot to begin. You can likewise effectively alter their skills or supplant with your favored evaluated territories.
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very easy to use and effective tool - Outstanding support!
Reviewed on 11/11/2020
Pros
Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited.
Cons
There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents.
Response from Spidergap
Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to [email protected] Thanks!
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Very easy to use
Reviewed on 01/05/2018
Pros
Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.
Cons
It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question
Response from Spidergap
Thanks for your feedback Maria. Adding auto-saving functionality to the feedback questionnaire is one of our top priorities and we'll let you know as soon as it is available. In the meantime, you can advise people that as long as people don't close the browser tab, they won't lose the response.
Thanks,
Alexis
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Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
360 Feedback for a small non profit organisation
Reviewed on 07/03/2023
This is a new experience for staff within our organisation and it is making steady progress each...
This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future.
Pros
This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike.
Cons
I struggled with getting the time line planned out, I did not find that particularly intuitive
Response from Spidergap
Thank you for sharing your positive experience with Spidergap; we're glad it has been a valuable tool for your small non-profit organization. We're thrilled that the system has been user-friendly for staff and line managers and that you've found the question library comprehensive yet customizable to your organization's language.
We're sorry to hear that you struggled with getting the timeline planned out, and we will certainly take your feedback on board to see how we can improve the process in the future.
- Industry: Online Media
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great real-time 360 feedback ...
Reviewed on 03/01/2021
Totally, it's a great tool, very professional , affordable, time saving and user friendly that can...
Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts.
Pros
Starting from the setting it up it’s easy and clear. They have a remarkable professional support team behind your back any time you need. The free trial setup they provided helped me a lot to understand how it works before I buy. You can import the targets and the evaluators in to the tool and the rest is just simple clicks. It’s mobile friendly and very intuitive. The format of the report summery is my favorite. First comes a nice summary and then comes the detailed information. Professional and simply awesome!
Cons
I personally found it as a great tool. Other than mentioning "cons" I would like to give some suggestions in my point of view. I felt like the fluidity of the templates should be little more smoother and I have found a lot of features on the interface which don't use (in my cases) but for someone else they can be useful. Just wanted to share my experience.
Spidergap 360 Feedback FAQs
Below are some frequently asked questions for Spidergap 360 Feedback.Q. What type of pricing plans does Spidergap 360 Feedback offer?
Spidergap 360 Feedback offers the following pricing plans:
- Starting from: £989.00/year View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Q. Who are the typical users of Spidergap 360 Feedback?
Spidergap 360 Feedback has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Spidergap 360 Feedback support?
Spidergap 360 Feedback supports the following languages:
Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Traditional Chinese
Q. Does Spidergap 360 Feedback support mobile devices?
Spidergap 360 Feedback supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Spidergap 360 Feedback integrate with?
Spidergap 360 Feedback integrates with the following applications:
Microsoft Excel
Q. What level of support does Spidergap 360 Feedback offer?
Spidergap 360 Feedback offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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