Spidergap 360 Feedback

About Spidergap 360 Feedback

Spidergap is cloud-based 360˚ Feedback software that delivers clear and actionable employee feedback for personal development.

Spidergap can be used for one-off assessments or regular ongoing feedback. This flexibility accommodates most organizations’ needs, whether for ad-hoc requests, quarterly/annual assessments, or leadership programs/cohorts. Many consultants and coaches also use Spidergap with their clients to support their executive coaching and development discussions.

· Fully customizable
You can use Spidergap out-of-the-box and start collecting feedback in minutes or fully customize every question, the rating scale, the timeline, and the process. Decide whether feedback recipients will choose their feedback providers, with or without the help of their manager, or let administrators decide who will provide feedback for whom (e.g, by using your HRIS or Payroll software).

· Safe and Secure
Spidergap is ISO 27001 certified, ensuring the confidentiality, integrity, and availability of sensitive customer information. As a GDPR-compliant company, Spidergap implements strict data protection measures to ensure that customer data is kept secure and confidential.

· Ease of administration
Designed with non-technical users in mind, Spidergap is intuitive and requires little-to-no setup or training. HR professionals, talent management teams, and coaches can get started immediately and experience the ease of use that was created to quickly kick-off assessments company-wide.

· Support
With a globally-distributed team of 360˚ Feedback experts, Spidergap offers a tailored approach, providing just the right level of involvement to suit each client's needs. No matter the challenge, clients can trust that they have a dedicated partner to support them every step of the way. With more than one hundred reviews, Spidergap is rated 4.9/5 for its customer support.

· Employee-friendly Reports
Spidergap’s feedback reports are easy for the employee to read and understand; helping them create an action plan to develop and improve their skills and behaviors. Organizations can use feedback to evaluate and improve performance and effectiveness at all levels.

Pricing starting from:

£989.00/year

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Spidergap 360 Feedback

  • Make a measurable impact: Spidergap’s impact survey lets you review the value delivered to employees, so you can demonstrate the return-on-investment to your team!

  • Feedback that’s easy to use: Spidergap worked with 100s of HR directors, managers and employees to design feedback reports that are easy to review and understand.

  • Customizable to fit your organization: You can fully customize Spidergap’s best practice templates. For example by updating the questionnaire and adding your logo.

  • Work with 360° Feedback experts: Spidergap experts ready to help at every stage, from planning the project to reviewing the impact and lessons learned.

  • World-class support: Spidergap are routinely praised for their support, winning awards for the best support for a 360° Feedback tool.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Countries available

    Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

    Supported Languages

    Brazilian Portuguese, Chinese, Czech, Danish, Dutch and 17 others

    Pricing starting from:

    £989.00/year

    • Free Version
    • Free Trial
    • Subscription

    Images

    Spidergap 360 Feedback Software - Spidergap 360 Feedback reports
    Spidergap 360 Feedback Software - Spidergap 360 Feedback Review the impact and demonstrate the return-on-investment
    Spidergap 360 Feedback Software - Spidergap 360 Feedback Fully customizable questionnaire
    Spidergap 360 Feedback Software - Spidergap 360 Feedback Spidergap experts to help follow best practices
    Spidergap 360 Feedback Software - Spidergap 360 Feedback collect feedback
    Spidergap 360 Feedback Software - Spidergap 360 Feedback Compare the views of people giving feedback
    View 7 more
    Spidergap 360 Feedback video
    Spidergap 360 Feedback Software - Spidergap 360 Feedback reports
    Spidergap 360 Feedback Software - Spidergap 360 Feedback Review the impact and demonstrate the return-on-investment
    Spidergap 360 Feedback Software - Spidergap 360 Feedback Fully customizable questionnaire
    Spidergap 360 Feedback Software - Spidergap 360 Feedback Spidergap experts to help follow best practices
    Spidergap 360 Feedback Software - Spidergap 360 Feedback collect feedback
    Spidergap 360 Feedback Software - Spidergap 360 Feedback Compare the views of people giving feedback

    Features

    Total features of Spidergap 360 Feedback: 53

    • 360 Degree Feedback
    • API
    • Activity Dashboard
    • Alerts/Notifications
    • Anonymous Feedback
    • Appraisal History
    • Assessment Management
    • Benchmarking
    • Competency Management
    • Continuous Feedback
    • Customisable Branding
    • Customisable Forms
    • Customisable Questions
    • Customisable Reports
    • Customisable Templates
    • Dashboard
    • Data Import/Export
    • Email Reminders
    • Employee Database
    • Employee Management
    • Employee Onboarding
    • Employee Portal
    • Employee Profiles
    • Feedback Management
    • Goal Setting/Tracking
    • HR Management
    • Individual Development Plans
    • Learning & Development
    • Ongoing Performance Tracking
    • Peer Appraisals
    • Performance Appraisal
    • Performance Management
    • Performance Metrics
    • Performance Review Management
    • Progress Tracking
    • Pulse Surveys
    • Question Library
    • Rater Selection
    • Ratings/Reviews
    • Real-Time Analytics
    • Real-Time Data
    • Real-Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Self Assessment
    • Self Service Portal
    • Skills Assessment
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Third-Party Integrations
    • Training Management

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    Reviews

    Overall rating

    4.8 /5
    (111)
    Value for Money
    4.7/5
    Features
    4.6/5
    Ease of Use
    4.8/5
    Customer Support
    4.9/5

    Already have Spidergap 360 Feedback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 111
    Sesha
    Overall rating
    • Industry: Program Development
    • Company size: 2–10 Employees
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent Product on Every Level

    Reviewed on 08/04/2019

    Pros

    Super user friendly
    Intuitive
    Easy to find and understand knowledge library

    Cons

    I wish there were more options to customize my report.

    Verified Reviewer
    Overall rating
    • Industry: Legal Services
    • Company size: 501–1,000 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    You get more than just software, you also get consultants

    Reviewed on 30/03/2023

    Pros

    What I appreciate most about Spidergap are the insightful feedback reports and the accompanying support provided by the software. Their responsiveness and expertise are truly remarkable.

    Cons

    Prior to using Spidergap, I was concerned about my raters not being able to log in. However, during my first 360 degree feedback project, I quickly understood the benefits of them simply accessing their email and clicking a link. This approach allows me to invite anyone with an email address to participate, including our clients.

    Response from Spidergap

    We're thrilled you and your employees find our feedback reports insightful and so pleased that you value our responsiveness and expertise.

    It's also fantastic to know that your feedback providers (including external clients) found the process easy and convenient.

    Thank you for taking time out of your day to provide this review and feedback. We greatly appreciate it!

    Verified Reviewer
    Overall rating
    • Company size: 51–200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    It was easy to create the project. and load all the necessary information

    Reviewed on 12/06/2018

    It is very flexible. It is a very intuitive system. The reports themselves are professional and...

    It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand

    Pros

    The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review

    Cons

    Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site

    Response from Spidergap

    Good news! We now have a new modern, and mobile-friendly questionnaire! You can find out more here: https://docs.spidergap.com/product-updates/a-modern-and-mobile-friendly-questionnaire-feb-2019

    Verified Reviewer
    Overall rating
    • Industry: Banking
    • Company size: 10,000+ Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Spidergap Bridges the Gap Between Employees and Human Resources

    Reviewed on 26/10/2018

    Pros

    I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

    Cons

    Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

    Response from Spidergap

    Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
    Looking forward to supporting you and the University even better in 2019 as a result :-)

    Alexis
    -----
    Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

    Verified Reviewer
    Overall rating
    • Industry: Entertainment
    • Company size: 10,000+ Employees
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Questionnaire Software for Feedback and Analysis

    Reviewed on 28/10/2018

    Pros

    Working for a gaming department allows me to interact with a lot of people who have different roles. Spidergap enables us to create a questionnaire for people to answer. Each of us has to create our own questions so people can provide feedback. Since I am a sound engineer, I needed to ensure that the audio quality is at par with the standards. The feedback I gathered was very helpful and Spidergap puts that in a report.

    Cons

    It was brought to my attention that some of the people who filled out the questionnaire were not able to save their work on time and they had to redo it again. They need to add an auto-recovery for unsaved work.
    Spidergap still gets a perfect score from me, as I am not sure if it's an issue on my end or a software bug.

    Response from Spidergap

    Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
    Looking forward to supporting you and the University even better in 2019 as a result :-)

    Alexis

    -----
    Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

    Showing 5 reviews of 111 Read all reviews

    Spidergap 360 Feedback FAQs

    Below are some frequently asked questions for Spidergap 360 Feedback.

    Spidergap 360 Feedback offers the following pricing plans:

    Spidergap’s pricing starts at $989 for up to 10 feedback recipients and adjusts based on team size, scaling down to as low as $9.49 per recipient for larger groups. This ensures cost-effectiveness and flexibility for teams of all sizes. There are no contracts to sign, you only get billed for your actual usage.

    Spidergap 360 Feedback has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Spidergap 360 Feedback supports the following languages:

    Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Traditional Chinese

    Spidergap 360 Feedback supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Spidergap 360 Feedback integrates with the following applications:

    Microsoft Excel

    Spidergap 360 Feedback offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Spidergap 360 Feedback.