Spidergap 360 Feedback

Spidergap 360 Feedback

360˚ Feedback Software — Easy for Admins and Participants

About Spidergap 360 Feedback

Spidergap is cloud-based 360˚ Feedback software that delivers clear and actionable employee feedback for personal development.

Spidergap can be used for one-off assessments or regular ongoing feedback. This flexibility accommodates most organizations’ needs, whether for ad-hoc requests, quarterly/annual assessments, or leadership programs/cohorts. Many consultants and coaches also use Spidergap with their clients to support their executive coaching and development discussions.

· Fully customizable
You can use Spidergap out-of-the-box and start collecting feedback in minutes or fully customize every question, the rating scale, the timeline, and the process. Decide whether feedback recipients will choose their feedback providers, with or without the help of their manager, or let administrators decide who will provide feedback for whom (e.g, by using your HRIS or Payroll software).

· Safe and Secure
Spidergap is ISO 27001 certified, ensuring the confidentiality, integrity, and availability of sensitive customer information. As a GDPR-compliant company, Spidergap implements strict data protection measures to ensure that customer data is kept secure and confidential.

· Ease of administration
Designed with non-technical users in mind, Spidergap is intuitive and requires little-to-no setup or training. HR professionals, talent management teams, and coaches can get started immediately and experience the ease of use that was created to quickly kick-off assessments company-wide.

· Support
With a globally-distributed team of 360˚ Feedback experts, Spidergap offers a tailored approach, providing just the right level of involvement to suit each client's needs. No matter the challenge, clients can trust that they have a dedicated partner to support them every step of the way. With more than one hundred reviews, Spidergap is rated 4.9/5 for its customer support.

· Employee-friendly Reports
Spidergap’s feedback reports are easy for the employee to read and understand; helping them create an action plan to develop and improve their skills and behaviors. Organizations can use feedback to evaluate and improve performance and effectiveness at all levels.


Key benefits of Spidergap 360 Feedback

  • Make a measurable impact: Spidergap’s impact survey lets you review the value delivered to employees, so you can demonstrate the return-on-investment to your team!

  • Feedback that’s easy to use: Spidergap worked with 100s of HR directors, managers and employees to design feedback reports that are easy to review and understand.

  • Customizable to fit your organization: You can fully customize Spidergap’s best practice templates. For example by updating the questionnaire and adding your logo.

  • Work with 360° Feedback experts: Spidergap experts ready to help at every stage, from planning the project to reviewing the impact and lessons learned.

  • World-class support: Spidergap are routinely praised for their support, winning awards for the best support for a 360° Feedback tool.

  • Images

    Spidergap 360 Feedback Software - Feedback reports are easy to understand and use
    Spidergap 360 Feedback Software - Review the impact and demonstrate the return-on-investment
    Spidergap 360 Feedback Software - Fully customizable questionnaire
    Spidergap 360 Feedback Software - Spidergap experts will help you to follow best practices
    Spidergap 360 Feedback Software - Easy to manage at any scale
    Spidergap 360 Feedback Software - Compare the views of people giving feedback
    View 7 more
    Spidergap 360 Feedback video
    Spidergap 360 Feedback Software - Feedback reports are easy to understand and use
    Spidergap 360 Feedback Software - Review the impact and demonstrate the return-on-investment
    Spidergap 360 Feedback Software - Fully customizable questionnaire
    Spidergap 360 Feedback Software - Spidergap experts will help you to follow best practices
    Spidergap 360 Feedback Software - Easy to manage at any scale
    Spidergap 360 Feedback Software - Compare the views of people giving feedback

    Not sure about Spidergap 360 Feedback? Compare with a popular alternative

    Spidergap 360 Feedback

    4.8 (106)
    VS.
    Most reviewed

    Starting Price

    £99.00
    year
    No pricing found

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    53
    68

    Integrations

    1
    17

    Ease of Use

    4.8 (106)
    4.7 (136)

    Value for Money

    4.7 (106)
    4.5 (136)

    Customer Service

    4.9 (106)
    4.6 (136)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Culture Amp

    4.7
    #1 Alternative to Spidergap 360 Feedback
    Only Culture Amp has the connected platform, trusted partnership, and market leadership – all underpinned by the latest...

    People Teams

    4.7
    #2 Alternative to Spidergap 360 Feedback
    Qualtrics EmployeeXM is an employee engagement platform designed to identify key drivers for worker productivity,...

    SurveyMonkey

    4.6
    #3 Alternative to Spidergap 360 Feedback
    Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform...

    Workday HCM

    4.4
    #4 Alternative to Spidergap 360 Feedback
    Workday HCM is a cloud-based human resources solution that helps businesses streamline workforce planning, talent...

    Reviews

    Overall rating

    4.8 /5
    (106)
    Value for Money
    4.7/5
    Features
    4.6/5
    Ease of Use
    4.8/5
    Customer Support
    4.9/5

    Already have Spidergap 360 Feedback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 106
    Finn
    Overall rating
    • Industry: Accounting
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Very easy to use and effective tool - Outstanding support!

    Reviewed on 11/11/2020

    Pros

    Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited.

    Cons

    There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents.

    Response from Spidergap

    Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to [email protected] Thanks!

    Ranil
    Overall rating
    • Industry: Online Media
    • Company size: 2–10 Employees
    • Used for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great real-time 360 feedback ...

    Reviewed on 03/01/2021

    Totally, it's a great tool, very professional , affordable, time saving and user friendly that can...

    Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts.

    Pros

    Starting from the setting it up it’s easy and clear. They have a remarkable professional support team behind your back any time you need. The free trial setup they provided helped me a lot to understand how it works before I buy. You can import the targets and the evaluators in to the tool and the rest is just simple clicks. It’s mobile friendly and very intuitive. The format of the report summery is my favorite. First comes a nice summary and then comes the detailed information. Professional and simply awesome!

    Cons

    I personally found it as a great tool. Other than mentioning "cons" I would like to give some suggestions in my point of view. I felt like the fluidity of the templates should be little more smoother and I have found a lot of features on the interface which don't use (in my cases) but for someone else they can be useful. Just wanted to share my experience.

    Claire Suzanne
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51–200 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    360 Feedback for a small non profit organisation

    Reviewed on 07/03/2023

    This is a new experience for staff within our organisation and it is making steady progress each...

    This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future.

    Pros

    This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike.

    Cons

    I struggled with getting the time line planned out, I did not find that particularly intuitive

    Response from Spidergap

    Thank you for sharing your positive experience with Spidergap; we're glad it has been a valuable tool for your small non-profit organization. We're thrilled that the system has been user-friendly for staff and line managers and that you've found the question library comprehensive yet customizable to your organization's language.

    We're sorry to hear that you struggled with getting the timeline planned out, and we will certainly take your feedback on board to see how we can improve the process in the future.

    Paul
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    I have been using Spidergap for 5 years and am very pleased with it. Great system and support!

    Reviewed on 17/02/2016

    From an administrator's perspective, the system is very easy to understand and navigate.

    Buildi...

    From an administrator's perspective, the system is very easy to understand and navigate.

    Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.

    Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed

    Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings

    Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.

    The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.

    Reports are clear and informative - summary information at the front, with detailed scores later.

    From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.

    For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.

    For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.

    Highly recommended system and great support.

    Response from Spidergap

    Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come!

    All the best,

    Alexis

    Antonette
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 201–500 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Superb Customer Support

    Reviewed on 13/03/2023

    My experience has been by far a GREAT one. When my database didn't upload correctly during our live...

    My experience has been by far a GREAT one. When my database didn't upload correctly during our live 360, I panicked to say the least. But the [sensitive content hidden] of the Spidergap was there for me on the spot, and fixed the issue. Just [sensitive content hidden] has supported me through questions early as I was developing the 360. And, never once did anyone say, "did you check out the video library before calling us?" I GREATLY appreciated that!

    Pros

    The system was easy enough to figure out, especially since the videos are spot on and very easy to follow. But I had a lot of questions that were not answered by the Q&A section, and my spreadsheet upload in a weird way that not off of my managers were added. I did what I do best, I hit HELP and used the chat button in the program. Within an hour (they give themselves 2), I received help and support and service that has trumped all other program we would have ever considered.

    Cons

    Some of the customization that you cannot change, and it isn't exactly clear if they will send out all the emails listed of if you have to. I would love to see the reminder emails with some sort of automation to send to the people on a particular date.

    Response from Spidergap

    Thank you so much for sharing your experience and for your wonderful review! We're thrilled to hear that you found our customer support superb and that our videos and chat support could guide you through the process.

    We're honored to have been able to support you throughout your journey, and we look forward to continuing to provide exceptional service in the future.

    Showing 5 reviews of 106 Read all reviews

    Spidergap 360 Feedback FAQs

    Below are some frequently asked questions for Spidergap 360 Feedback.

    Spidergap 360 Feedback offers the following pricing plans:

    • Starting from: £99.00/year
    • Pricing model: Free Version, Subscription
    • Free Trial: Not Available

    Pricing is calculated based on the number of employees receiving feedback. For example: 10 employees receiving feedback: $89 per employee/year 25 employees: $79 per employee/year 50 employees: $69 per employee/year 100 employees: $56 per employee/year 250 employees: $44 per employee/year 1000 employees: $22 per employee/year As low as $12.50 per employee/year. Use our pricing calculator at https://www.spidergap.com/subscriptions Spidergap offers a 15% discount for charities and academic users.

    Spidergap 360 Feedback has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Spidergap 360 Feedback supports the following languages:

    Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Traditional Chinese

    Spidergap 360 Feedback supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Spidergap 360 Feedback integrates with the following applications:

    Microsoft Excel

    Spidergap 360 Feedback offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Spidergap 360 Feedback.