About TimeTap

TimeTap is a feature rich online appointment scheduling software including education, health care, fitness, nonprofits, small businesses and more. We serve individuals to large organizations. The tool can manage booking for multiple staff and locations.

We cover course registrations to appointment bookings. With our highly customizable tool, you can customize the booking site and control the scheduler flow. Our software is HIPPA and GDPR compliant – giving you a highly secure software that you can trust. Add additional fields to your booking form to get the customer information you need. Our system creates customer profiles for you to access and manage.

TimeTap is ideal for anyone looking for an appointment scheduling tool that is packed with features and can scale to meet your appointment scheduling needs. See why large and small organizations trust TimeTap.

Pricing starting from:

US$24.95/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of TimeTap

  • Create a custom booking site that matches your brand. Link to the page or embed on your own site.

  • Enable clients to book appointments directly by embedding the scheduler directly to their website or social media profile.

  • Businesses can set up custom client profiles and keep track of important details by securely capturing their documents as a pre-requisite before any appointments are confirmed.

  • TimeTap sends automatic summary and reminder emails before each scheduled date, as well as automated confirmations and follow-up messages.

  • Consolidate appointment booking for multiple staff and locations into a single booking site. Allow each staff member to set their schedule and availability.

  • Capture the client information you need with custom booking form fields.

  • Enable waitlist feature to notify others when a spot becomes available.

  • Embed a payment portal onto your scheduler to collect money or fees for classes, registrations, or any event.

  • Supports all time zones by detecting & adjusting appointment times based on you & your client’s timezone differences.

  • Our site is secure: HIPPA and GDPR compliant.

  • Enable automated messaging to remind clients about upcoming appointments or notify them when it's time to schedule an appointment.

  • Intelligent Travel Time feature books appointments and uses Google Maps to automatically calculate travel time between appointments and adjusts your availability for smart and responsive scheduling.

  • Devices

    Business size

    S M L

    Markets

    Angola, Argentina, Australia, Burundi, Bolivia, Brazil, Bahamas, Belize, Canada, Central African Republic, Chile, Cameroon, Colombia, Costa Rica, Cape Verde, Germany, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Egypt, Eritrea, Ethiopia, Falkland Islands, France, United Kingdom, French Guiana, Ghana, Gambia, Equatorial Guinea, Guinea-Bissau, Guyana, Ireland, Kenya, Comoros, Liberia, Lesotho, Morocco, Madagascar, Mali, Mauritius, Mexico, Mozambique, Namibia, Nigeria, New Zealand, Peru, Paraguay, Réunion, Rwanda, Seychelles, Sudan, Singapore, St Helena, Senegal, Suriname, São Tomé & Príncipe, Eswatini, Togo, Tunisia, Tanzania, Uganda, United States, Uruguay, Venezuela, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    English

    Pricing starting from:

    US$24.95/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    TimeTap Software - Custom Booking Site
    TimeTap Software - Manage Customer Information
    TimeTap Software - Visualize schedules
    TimeTap Software - Enter appointment details
    TimeTap Software - View appointment lists
    TimeTap Software - Mark appointments as completed
    TimeTap Software - See a list of clients
    TimeTap Software - Setup recurring appointments
    TimeTap Software - Adjust availability
    TimeTap Software - 2-way Google Calendar sync
    View 11 more
    TimeTap video
    TimeTap Software - Custom Booking Site TimeTap Software - Manage Customer Information TimeTap Software - Visualize schedules TimeTap Software - Enter appointment details TimeTap Software - View appointment lists TimeTap Software - Mark appointments as completed TimeTap Software - See a list of clients TimeTap Software - Setup recurring appointments TimeTap Software - Adjust availability TimeTap Software - 2-way Google Calendar sync

    Features

    Total features of TimeTap: 52

    • API
    • Access Controls/Permissions
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Attendance Tracking
    • Automated Scheduling
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Booking Management
    • Calendar Management
    • Calendar Sync
    • Class Scheduling
    • Client Database
    • Client Management
    • Client Portal
    • Confirmation/Reminders
    • Contact Database
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customisable Branding
    • Customisable Forms
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Data Import/Export
    • Electronic Payments
    • Email Marketing
    • Email Reminders
    • Employee Management
    • Employee Scheduling
    • Event Calendar
    • Event Scheduling
    • Facility Scheduling
    • Group Scheduling
    • Mobile Access
    • Mobile Alerts
    • Multi-Location
    • Online Booking
    • Online Payments
    • Real-time Scheduling
    • Recurring Appointments
    • Reminders
    • Reporting & Statistics
    • Resource Scheduling
    • Room Booking
    • SMS Messaging
    • Scheduling
    • Third Party Integrations
    • Website Integration

    Alternatives

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    FlexBooker

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    Reviews

    Overall rating

    4.5 /5
    (207)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support
    4.6/5

    Already have TimeTap?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 207
    Jennifer N. Jennifer N.
    Overall rating
    • Industry: Mental Health Care
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted...

    Reviewed on 19/04/2018

    Because of this software, we are able to execute the vision of our social enterprise to fight the...

    Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

    Pros

    As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

    Cons

    The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

    Response from TimeTap

    Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

    Rhonda M. Rhonda M.
    Overall rating
    • Industry: Financial Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Review

    Reviewed on 22/06/2021

    great

    great

    Pros

    allowing the client to schedule themselves

    Cons

    You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con

    Alternatives Considered

    ScheduleOnce

    Reasons for Switching to TimeTap

    Financial Broker/Dealer Voya Financial has TimeTap approved
    Toni rose M. Toni rose M.
    Overall rating
    • Industry: Government Relations
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Timetap review

    Reviewed on 30/09/2021

    makes our job easier.

    makes our job easier.

    Pros

    personnel and technical staff are very accommodating

    Cons

    Setting of the generated forms. I find it difficult to do.

    Mike D. Mike D.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Bike fitting appointment challenges

    Reviewed on 09/10/2018

    I don't feel having customers schedule a time to have a very personal service like Bike Fitting...

    I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

    Pros

    sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

    Cons

    Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

    Response from TimeTap

    Hi Mike,

    So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call.

    Thanks,
    Lucy

    Kathy C. Kathy C.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Just what I needed, and more than I hoped

    Reviewed on 30/01/2018

    Pros

    I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

    Cons

    I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

    Response from TimeTap

    Kathy,
    Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

    Showing 5 reviews of 207 Read all reviews

    TimeTap FAQs

    Below are some frequently asked questions for TimeTap.

    TimeTap offers the following pricing plans:

    STARTER: 1 Staff + 1 Location, Free PROFESSIONAL: 1 Staff + 1 Location, $24.95/mo 5 Staff + 5 Locations, $35.95/mo BUSINESS: 1 Staff + 1 Location, $44.95/mo 5 Staff + 5 Locations, $74.95/mo Enterprise plans also available.

    TimeTap has the following typical customers:

    11-50, 51-200, 201-500, 501-1,000, 1,001+

    TimeTap supports the following languages:

    English

    TimeTap supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TimeTap integrates with the following applications:

    Google Calendar, Microsoft Outlook, Office 365 License Management, PayPal, SalesforceIQ, Stripe, iCalendar

    TimeTap offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, Chat

    Related categories

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