
About HaloPSA
HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business
With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.
Pricing starting from:
£30.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of HaloPSA
• Fast, Clean Interface: Designed to be quick and intuitive.
• Save time by automating workflows and centralising communication. Easily manage incidents and meet SLAs through HaloPSA's incident management functionality.
• Gain more control over the assets and items lifecycle. Take control over all aspects of assets, items and contacts in a single space to give your team transparency and power.
• Reduce costs, increase productivity and teach new skills. Create an extension of your service with our Self Service Portal. End users can raise requests through the service catalogue and find solutions easily with FAQ's.
• Keep track of projects and make resource spend transparent. Share a live view of all projects on the go to gain clarity and visibility for time tracking and billing.
• Manage the entire lifecycle of a customer from prospect through implementation projects and onto your support team and account management.
• Integration with Core Business Systems: Centralise your business processes using HaloPSAs powerful built in integrations.
• ITIL Aligned: Incident, change, problem, service, asset and knowledge management.
• Self Service & Knowledge Base: Improve efficiency by reducing the number of calls to your service desk.
Devices
Business size
Markets
Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe and 224 others
Supported Languages
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 21 others
Pricing starting from:
£30.00/month
- Free Version
- Free Trial
- Subscription
Images







Features
Total features of HaloPSA: 113
Alternatives
Zendesk

Computicate PSA

OneDesk

Accelo

Reviews
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- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top quality Service Desk software
Reviewed on 15/01/2019
Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than...
Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets.
We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly.
Cannot recommend the software enough!
Pros
We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs.
We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to.
We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input.
Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful.
The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks.
The feature development is very fast and multiple big features have been developed for the new web ui in the last few months.
The reporting functions are again very configurable and if you need an additional report created the support team can do this for you.
The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.
Cons
The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easily the Best PSA We've Used
Reviewed on 20/04/2021
Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has...
Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate.
Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.
Pros
Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.)
Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.
Cons
While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.
Alternatives Considered
HappyFox Help Desk, SherpaDesk, CloudBlue PSA, Freshdesk, Bitrix24, Accelo, OneDesk, Computicate PSA and ZendeskReasons for Choosing HaloPSA
Lack of features in previous offerings. Noncompetitive pricing. Poor support.Switched From
SyncroReasons for Switching to HaloPSA
All of the aforementioned features and the ability to self-host the product at a fair price gave HaloPSA the clear win.-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
NetHelpDesk Review
Reviewed on 07/03/2017
NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of...
NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Flexible helpdesk software
Reviewed on 25/01/2019
We've been able to use Nethelpdesk to improve tracking of our billable hours by making our...
We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised.
Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.
Pros
Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself.
Most everything in the system in configurable to work with your processes if you wish.
The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.
Cons
The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!).
We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
HaloPSA Review
Reviewed on 09/08/2021
HaloPSA has been a joy to use. We have tried several systems, including many of the top names and...
HaloPSA has been a joy to use. We have tried several systems, including many of the top names and have either found them to be much to overly complex, inconsistent in layout or simply not delivering the features they promised. HaloPSA has been the only one that has really delivered in all of these areas and is very competitively priced indeed. Also, of special note, HaloPSA's support team are very helpful, responsive and thorough which makes the whole experience so much better and enjoyable.
Pros
The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love all the integrations with new ones added all the time.
Cons
As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of it. However, this is a criticism I would level at any decent and comprehensive PSA systems. They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.
HaloPSA FAQs
Below are some frequently asked questions for HaloPSA.Q. What type of pricing plans does HaloPSA offer?
HaloPSA offers the following pricing plans:
- Starting from: £30.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
https://halopsa.com/pricing/
Q. Who are the typical users of HaloPSA?
HaloPSA has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does HaloPSA support?
HaloPSA supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does HaloPSA support mobile devices?
HaloPSA supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HaloPSA integrate with?
HaloPSA integrates with the following applications:
3CX, Act!, Act! 365, AnyDesk, Azure Active Directory, BrightGauge, ConnectWise Automate, Continuum, Continuum CRM, Datto RMM, Google Calendar, Google Workspace, IT Glue, Jira, Kaseya VSA, KashFlow, Klipfolio, Lansweeper, MAX Remote Management, Meta for Business, Microsoft 365, Microsoft Azure, Microsoft Outlook, Microsoft Power BI, N-central, NinjaOne, PagerDuty, PayPal, QuickBooks Online Advanced, Quickbooks Online, RMM, Remote Support by BeyondTrust, Rescue, Sage 200, Sage 50cloud Accounting, Sage Business Cloud Accounting, Skype for Business, Slack, Splunk Enterprise, Take Control, TeamViewer, Twitter, Xero, Zapier
Q. What level of support does HaloPSA offer?
HaloPSA offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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