eXsight

Technology expense management & call accounting solutions

About eXsight

eXsight Call Accounting is a telecom expense management system that enables organizations to gain visibility and control over their unified communications expenses, assets, usage, services and security policies. The system is designed to empower companies, government entities, enterprises, and nonprofits of all sizes, across a variety of industries.

eXsight Call Accounting’s procurement management module ensures users that all telecom ordering activity is properly managed and controlled. Each order will be authorized, configured, and allocated to the appropriate rate plan, before being reported to the relevant party. Asset management features ensure companies have an accurate inventory of all telecom assets. Users will be aware of where the assets are, how they are being used, and by whom.

eXsight Call Accounting’s invoice management helps drive down telecom costs by preventing any overspending due to billing errors and inaccuracies. Dispute management and recovery features track every dispute from identification, through to reporting, until resolution. Analysts can document the issue and submit any disputes with the carrier.

The system’s wireless expense management features help companies take control of their wireless environment and overall costs. Call accounting provides organizations with visibility into all telecom costs by capturing and managing all unified communication costs. Additional features include dashboards and reporting, policy compliance, contract and vendor management, managed services, budget management, and more.

Key benefits of eXsight

  • eXsight Call Accounting provides organizations of any size or industry with a single point of control over their entire unified communications environment.

  • eXsight Call Accounting users can gain 360-degrees of actionable visibility into their UC ecosystem from a single platform.

  • Companies can gain an accurate inventory of all unified communication assets, services, and users, and be aware of who is using them and where.

  • Vendor management features help centralize contact information to track issues, orders, disputes, dependencies, and more, by vendor.

  • eXsight Call Accounting helps map corporate policies into the platform's processes and workflows, ensuring compliance for the entire procure to pay lifecycle.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom and 3 others, Japan, Mexico, United States

    Supported Languages

    English, Hebrew, Portuguese

    Images

    Wireless Expense Management can help take control of wireless costs and spending
    Call Accounting offers a flexible solution for capturing and managing unified communication costs
    Invoice Management drives down telecom costs by preventing error related overspending
    Wireless Expense Management and Optimization can help take control of wireless costs and spending
    Wireless Help Desk services drive down mobile support costs and improve end user satisfaction
    Enterprise Mobility Management - MDM, MAM, MCM, help enforce policy compliance and reduce corporate risk
    Cloud Service Management optimizes cloud service costs and manages seats and subscription plans
    Procurement Management ensures that all telecommunications provisioning activities are under control
    Asset Management can help manage all unified communication assets (video, voice, data and wireless)
    Dispute Management and Recovery tracks every dispute from identification through resolution
    View 11 more
    eXsight screenshot: Wireless Expense Management can help take control of wireless costs and spending eXsight screenshot: Call Accounting offers a flexible solution for capturing and managing unified communication costs eXsight screenshot: Invoice Management drives down telecom costs by preventing error related overspending eXsight screenshot: Wireless Expense Management and Optimization can help take control of wireless costs and spending eXsight screenshot: Wireless Help Desk services drive down mobile support costs and improve end user satisfaction eXsight screenshot: Enterprise Mobility Management - MDM, MAM, MCM, help enforce policy compliance and reduce corporate risk eXsight screenshot: Cloud Service Management optimizes cloud service costs and manages seats and subscription plans eXsight screenshot: Procurement Management ensures that all telecommunications provisioning activities are under control eXsight screenshot: Asset Management can help manage all unified communication assets (video, voice, data and wireless) eXsight screenshot: Dispute Management and Recovery tracks every dispute from identification through resolution

    Features

    Total features of eXsight: 51

    • "What If" Scenarios
    • Accounting Integration
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Query
    • Ad hoc Reporting
    • Asset Management
    • Audit Management
    • Billing & Invoicing
    • Budget Control
    • By-Extension Reporting
    • CRM
    • Call Centre Management
    • Call Duration
    • Call Monitoring
    • Call Routing
    • Call Volume
    • Caller ID
    • Change Order Management
    • Collaboration Tools
    • Communication Management
    • Compliance Management
    • Contact Management
    • Customisable Reports
    • Dashboard Creation
    • Expense Tracking
    • Fixed Asset Management
    • Flexible Rate Tables
    • General Ledger
    • Help Desk Management
    • Inbound Reporting
    • Inventory Optimisation
    • Inventory Tracking
    • Invoice Management
    • Invoice Processing
    • Order Management
    • Outbound Reporting
    • Procurement Management
    • Productivity Analysis
    • Real Time Analytics
    • Real Time Notifications
    • Real Time Reporting
    • Reporting/Analytics
    • Telemarketing Management
    • Third Party Integrations
    • Unattended Call Management
    • Vendor Management
    • VoIP
    • VoIP Connection
    • Who Answered Log

    Alternatives

    CloudTalk

    4.6
    #1 Alternative to eXsight
    CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

    InfoFlo

    4.5
    #2 Alternative to eXsight
    InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships....

    Genuity IT Admin Suite

    0
    #3 Alternative to eXsight
    Genuity IT Admin Suite is a cloud-based platform which helps businesses generate actionable insights and streamline...

    LiveAgent

    4.7
    #4 Alternative to eXsight
    LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

    Reviews

    Overall rating

    4.3 /5
    (14)
    Value for Money
    4.3/5
    Features
    4.4/5
    Ease of Use
    4.2/5
    Customer Support
    4.7/5

    Already have eXsight?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 14
    James O.
    Overall rating
    • Industry: Government Administration
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Solid call accounting software

    Reviewed on 03/10/2016

    We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. ...

    We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.

    Pros

    It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.

    Cons

    There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!

    Cynthia Y.
    Overall rating
    • Industry: Banking
    • Company size: 5,001-10,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great Product

    Reviewed on 05/10/2016

    Overall we are highly satisfied with the TEM suite of products. The software is user friendly when...

    Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

    Pros

    How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.

    Cons

    None that come to mind.

    Stephen L.
    Overall rating
    • Industry: Government Administration
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Call Accounting

    Reviewed on 04/10/2016

    So far so good, product works when I need it to and when I did have problem with it I call support...

    So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.

    Pros

    Reporting

    Cons

    lack of phone number reporting

    Kris A.
    Overall rating
    • Industry: Facilities Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great software for our needs

    Reviewed on 03/10/2016

    MTS provides our department with great software for our data. It is great to use and the customer...

    MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.

    Pros

    Functionality

    Cons

    Can be initially tough when you first use it

    F C.
    Overall rating
    • Industry: Utilities
    • Company size: 5,001-10,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    TEM Product

    Reviewed on 04/10/2016

    OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This...

    OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless

    Pros

    Ease of use

    Cons

    Sometimes the reports are hard to build, very small number of times

    Showing 5 reviews of 14 Read all reviews

    eXsight FAQs

    Below are some frequently asked questions for eXsight.

    eXsight offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact MTS IntegraTRAK for detailed pricing information.

    We do not have any information about eXsight features

    eXsight has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    eXsight supports the following languages:

    English, Hebrew, Portuguese

    eXsight supports the following devices:

    We do not have any information about what integrations eXsight has

    eXsight offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for eXsight.