ServiceTrade Commercial

Commercial field service and customer service application.

4.6 /5 (247 reviews) Write a Review!

ServiceTrade Commercial Overview

What is ServiceTrade Commercial?

ServiceTrade is a web and mobile field service management application for companies in the mechanical, HVAC, fire protection, commercial food equipment, air duct, kitchen exhaust cleaning, pressure washing, and medical equipment industries.

ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle to build profitable, long-lasting relationships.

Businesses expect innovative service contractors to enhance their on-site service with online engagement. Through ServiceTrade, customers receive media-rich online quotes, after-service reports with photos from your techs’ mobile devices, and an online portal with their full service history. Tech-on-the-way alerts and coordination between field technicians, the home office, and the customer make each appointment more professional and successful. Photos, documentation, and audio notes taken with technicians’ smartphones or tablets give business owners more information about the status of their systems.

ServiceTrade streamlines service operations for single or multiple offices by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry. Going paperless decreases the amount of time spent tracking down paperwork, so you can invoice customers faster.

The enhanced service delivery provided by ServiceTrade leaves a lasting digital impression that makes the contractor’s brand memorable long after the service call. Customers expect service contractors to behave as a trusted advisor and show them how they’re helping them in ways that other contractors can’t or won’t. Service contractors who don’t adopt technology solutions for customer service are at risk of becoming marginalized by those who do. Through an amazing customer experience, ServiceTrade enables business growth by attracting new prospects and extending customer relationships beyond the service appointment.

ServiceTrade Commercial Overview

Pricing

Starting from
US$79.00/month

Pricing options

Free Trial
Subscription
Value for money

Select : $79/month/technician paid annually
Premium : $119/month/technician paid annually
Enterprise : $159/month/technician paid annually


ServiceTrade Commercial Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

ServiceTrade Commercial screenshot: Service Link mobile-friendly online job summary.
ServiceTrade Commercial screenshot: Service Link mobile-friendly online job summary. ServiceTrade Commercial screenshot: Service Portal online service history is available 24/7/365 on your website. ServiceTrade Commercial screenshot: Send online eQuotes to increase revenue from quoted work. ServiceTrade Commercial screenshot: Requesting an online review is part of the service delivery. ServiceTrade Commercial screenshot: Management staff can see an overview that everyone is where they're supposed to be and the jobs completed each day. ServiceTrade Commercial screenshot: User-friendly, map-based, drag-and-drop scheduler. ServiceTrade Commercial screenshot: Give techs the tools and information they need to stay productive.

ServiceTrade Commercial Reviews for UK Users

ServiceTrade Commercial Reviews for UK Users

Overall rating
4.6
/
5
Excellent
174

Very good
65

Average
8

Poor
0

Terrible
0

Value for Money
4.6
Features
4.4
Ease of Use
4.5
Customer Support
4.8
97% recommended this app
Joshua C.

The wind beneath my wings

Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.


Nicholas R.

ServiceTrade Has Transformed Our Business

Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.


Ken M.

The upload of PDFs is slow

It's efficiency


Eric C.

Beat the billion dollar bullies

I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.


Tyler W.

Service Trade has really helped our company with scheduling and invoicing

Very happy with how ServiceTrade has helped our business.


Joshua C.
Industry: Facilities Services
Company size: 13-50 Employees

The wind beneath my wings

Used Daily for 2+ years
Reviewed on 16/05/2018
Review Source: Capterra

Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.

Pros

ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough.
From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for.
To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better.
Third party integrations have been a breeze, and a staggering amount of third party applications are available.

Cons

Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nicholas R.
Industry: Construction
Company size: 51-200 Employees

ServiceTrade Has Transformed Our Business

Used Daily for 2+ years
Reviewed on 02/01/2020
Review Source: Capterra

Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.

Pros

ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

Cons

I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ken M.
Industry: Construction
Company size: 51-200 Employees

The upload of PDFs is slow

Used Daily for 2+ years
Reviewed on 03/06/2018
Review Source: Capterra

It's efficiency

Pros

The maps and the location services are handy. I also like the deficiencies areas, but working for different divisions requires adjusting to different styles by each manager. Some want each difficieny listed individually, which is time consuming, while others like all lumped under one visit which is easier.

Cons

The pdf loading is slow and I need to wait and make sure it loads. If signal strength is 2 bars or under the upload will fail. Also one photo at a time can be loaded. Also in defiencies

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Eric C.
Industry: Construction
Company size: 2-10 Employees

Beat the billion dollar bullies

Used Daily for 2+ years
Reviewed on 24/10/2019
Review Source: Capterra

I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.

Pros

The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.

Cons

Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tyler W.
Industry: Construction
Company size: 51-200 Employees

Service Trade has really helped our company with scheduling and invoicing

Used Daily for 1+ year
Reviewed on 14/01/2020
Review Source: Capterra

Very happy with how ServiceTrade has helped our business.

Pros

Ability to set up reoccurring events easily.

Cons

The ability to create more information for jobs that have multiple billings through customer previous billings page. Currently, the customers previous billings have a job type but when it comes to repairs, the ability to sort through more details on the customer page without having to click each prior job would be really helpful

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9.3/10
Based on 247 user ratings
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ServiceTrade Commercial Pricing

ServiceTrade Commercial Pricing

Starting from
US$79.00/month
Free Trial
Subscription
Value for money

Select : $79/month/technician paid annually
Premium : $119/month/technician paid annually
Enterprise : $159/month/technician paid annually

Select : $79/month/technician paid annually
Premium : $119/month/technician paid annually
Enterprise : $159/month/technician paid annually

Value for Money
4.6/5
Based on 247 user ratings
Compare value for money rating with alternatives
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ServiceTrade Commercial Features

ServiceTrade Commercial Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 247 user ratings
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Categories

Additional information for ServiceTrade Commercial

Additional information for ServiceTrade Commercial

Key features of ServiceTrade Commercial

  • Build labor- and fuel-efficient routes
  • Collect signatures before and after the work is completed
  • Control user-level access across your organization.
  • Convert more opportunities into revenue with online quotes.
  • Convert your paper forms to digital to go paperless.
  • Create a pro forma invoice to send to your accounting system
  • Customer-facing and internal notifications and updates
  • Customers, admins and techs access the service history.
  • Data collected in the field is sent to the office instantly
  • Digital signature on after-service work acknowledgement
  • Documents and forms are stored on the job record.
  • Drag & drop interface for admins to schedule and dispatch.
  • Easily schedule technician jobs and tasks to be completed
  • GPS features to track the techs and build efficient routes
  • Give customers an online account for their full history.
  • Keep an eye on the status of each work order.
  • Keep track of current and future work orders.
  • Manage customer contracts
  • Manage technicians' work schedules
  • Managing recurring jobs so they don't fall through the crack
  • Maps are integrated to makes things easy for techs & admins
  • Native mobile iOS and Android tablet and smartphone apps
  • Notify customers and staff throughout the service cycle.
  • Online features keep customers informed (and happy!)
  • Open APIs give you dozens of app integration options.
  • Organize jobs by geography or service line
  • Plan the services that make up each job appointment.
  • Quick-search feature to find customers and jobs
  • QuickBooks integration
  • QuickBooks, Intacct, Sage and more.
  • Request reviews from happy customers to boost your brand.
  • Send online quotes and know when the customer views them.
  • Share customer data and sales opportunities
  • Store and share photos of the work performed & issues found
  • Store your customer, location, and asset info.
  • Summarize technician activity in real time
  • Track recurring maintenance schedule for customers
  • Track technician progress in real time
  • Updates from the field are visible in the office instantly
  • Use your customer service data throughout your company.

Benefits

• 24/7/365 Online Service Account -- Customers login to a portal on your website to see their service history and upcoming appointments.

• Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.

• Verification in the Field -- Our tablet app gets customer approval with a digital signature – before leaving the job.

• Online Quote Approval -- Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.

• Service Review -- Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.

• Software as a Service (SaaS) -- SaaS means that your data is available to everyone in the office and in the field from a variety of devices.

• Native Mobile Applications -- ServiceTrade iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.

• Schedule & Dispatch -- Your first stop for all the critical info you need to manage your business. Never miss another service opportunity.

• Track the Tech -- ServiceTrade displays the status of your most important asset – your techs. See customer service status updates minute by minute.

• Integrate with Everything -- Open APIs mean that your customer service data can be shared with other open-API apps like your accounting platform, CRM, email platform and website.

• Support and Services -- Our services team will get you up and running, and help find new ways to use our technology to solve your business problems.

ServiceTrade Commercial FAQs

ServiceTrade Commercial FAQs

Below are some frequently asked questions for ServiceTrade Commercial.

Q. What type of pricing plans does ServiceTrade Commercial offer?

ServiceTrade Commercial offers the following pricing plans:

Starting from: US$79.00/month

Pricing model: Subscription

Free Trial: Available

Select : $79/month/technician paid annually Premium : $119/month/technician paid annually Enterprise : $159/month/technician paid annually

Q. What are the main features of ServiceTrade Commercial?

ServiceTrade Commercial offers the following features:

  • Build labor- and fuel-efficient routes
  • Collect signatures before and after the work is completed
  • Control user-level access across your organization.
  • Convert more opportunities into revenue with online quotes.
  • Convert your paper forms to digital to go paperless.
  • Create a pro forma invoice to send to your accounting system
  • Customer-facing and internal notifications and updates
  • Customers, admins and techs access the service history.
  • Data collected in the field is sent to the office instantly
  • Digital signature on after-service work acknowledgement
  • Documents and forms are stored on the job record.
  • Drag & drop interface for admins to schedule and dispatch.
  • Easily schedule technician jobs and tasks to be completed
  • GPS features to track the techs and build efficient routes
  • Give customers an online account for their full history.
  • Keep an eye on the status of each work order.
  • Keep track of current and future work orders.
  • Manage customer contracts
  • Manage technicians' work schedules
  • Managing recurring jobs so they don't fall through the crack
  • Maps are integrated to makes things easy for techs & admins
  • Native mobile iOS and Android tablet and smartphone apps
  • Notify customers and staff throughout the service cycle.
  • Online features keep customers informed (and happy!)
  • Open APIs give you dozens of app integration options.
  • Organize jobs by geography or service line
  • Plan the services that make up each job appointment.
  • Quick-search feature to find customers and jobs
  • QuickBooks integration
  • QuickBooks, Intacct, Sage and more.
  • Request reviews from happy customers to boost your brand.
  • Send online quotes and know when the customer views them.
  • Share customer data and sales opportunities
  • Store and share photos of the work performed & issues found
  • Store your customer, location, and asset info.
  • Summarize technician activity in real time
  • Track recurring maintenance schedule for customers
  • Track technician progress in real time
  • Updates from the field are visible in the office instantly
  • Use your customer service data throughout your company.

Q. Who are the typical users of ServiceTrade Commercial?

ServiceTrade Commercial has the following typical customers:

Mid Size Business, Small Business

Q. What languages does ServiceTrade Commercial support?

ServiceTrade Commercial supports the following languages:

English

Q. What type of pricing plans does ServiceTrade Commercial offer?

ServiceTrade Commercial has the following pricing plans:

Subscription

Q. Does ServiceTrade Commercial support mobile devices?

ServiceTrade Commercial supports the following devices:

Android, iPhone, iPad

Q. What other apps does ServiceTrade Commercial integrate with?

ServiceTrade Commercial integrates with the following applications:

Google Calendar, Microsoft Excel, QuickBooks, QuickBooks Online, QuickBooks Online, Sage 300 Construction, Sage Business Cloud Accounting, Sage Intacct, Wordpress, Zapier

Q. What level of support does ServiceTrade Commercial offer?

ServiceTrade Commercial offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials