--- description: Learn how Smart Service can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Smart Service. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smart Service Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Scheduling Software](/directory/233/scheduling/software) > [Smart Service](/software/1050/smart-service-scheduling-routing-mapping-gps-and-management-dashboards-for-use-with-quickbooksa) # Smart Service Canonical: https://www.getapp.co.uk/software/1050/smart-service-scheduling-routing-mapping-gps-and-management-dashboards-for-use-with-quickbooksa Page: 1 / 12\ Next: [Next page](https://www.getapp.co.uk/software/1050/smart-service-scheduling-routing-mapping-gps-and-management-dashboards-for-use-with-quickbooksa?page=2) > Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries. > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Smart Service Effortless Scheduling - Intuitive drag-and-drop scheduling and an interactive dispatch board let you assign appointments quickly and confidently. Manage recurring jobs, multi-day projects, and preventative maintenance without the hassle. Accelerated Billing \& Payments Technicians can complete work orders, collect digital signatures, and process payments on-site. Invoicing happens automatically—whether from the job site or the office—reducing billing cycles and improving cash flow. Organized and Centralized Operations Smart Service Cloud serves as your all-in-one platform for job scheduling, customer management, invoicing, service agreements, and inventory. All customer histories, forms, and work orders are stored digitally—no more lost paperwork or manual entry. Mobile Workforce Empowerment Equip your field team with the Smart Service Cloud Mobile App. Technicians can access job details, customer histories, equipment records, and directions—plus complete forms, submit work orders, and take payments from any mobile device. Paperless, Custom Digital Forms Replace all paper forms with fully branded, interactive digital forms. Capture signatures, photos, dropdowns, and checklists right in the field. All data syncs instantly to Smart Service Cloud for faster processing and compliance. Reliable Customer Support \& Onboarding Work with a dedicated team that ensures your success from day one. Our experts offer implementation guidance, admin and technician training, and responsive support to help your business thrive. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 269 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: My Service Depot - **Location**: Lewis Center, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Other - **Pricing Details**: Smart Service pricing varies based on your business needs and customizations. To get accurate pricing tailored to your workflow, contact our team—we’ll help you find the right fit for your operations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Antigua & Barbuda, Bahamas, Barbados, Canada, Jamaica, St Kitts & Nevis, St Lucia, St Vincent & the Grenadines, Trinidad & Tobago, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Automated Scheduling - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Chemical Usage Tracking - Client Portal - Communication Management - Communications Management - Compliance Management ## Integrations (7 total) - ChatGPT - Dropbox Business - Google Calendar - QuickBooks Enterprise - QuickBooks Online - QuickBooks Online Advanced - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Scheduling Software](https://www.getapp.co.uk/directory/233/scheduling/software) ## Related Categories - [Scheduling Software](https://www.getapp.co.uk/directory/233/scheduling/software) - [Field Service Management Software](https://www.getapp.co.uk/directory/255/field-service-management/software) - [Garage Door Software](https://www.getapp.co.uk/directory/1479/garage-door/software) - [Locksmith Software](https://www.getapp.co.uk/directory/2111/locksmith/software) - [Service Dispatch Software](https://www.getapp.co.uk/directory/520/service-dispatch/software) ## Alternatives 1. [Connecteam](https://www.getapp.co.uk/software/105401/connecteam) — 4.6/5 (5138 reviews) 2. [Jobber](https://www.getapp.co.uk/software/90723/jobber) — 4.6/5 (1440 reviews) 3. [FieldPulse](https://www.getapp.co.uk/software/105687/fieldpulse) — 4.6/5 (427 reviews) 4. [ServiceTitan](https://www.getapp.co.uk/software/104311/servicetitan) — 4.3/5 (325 reviews) 5. [Housecall Pro](https://www.getapp.co.uk/software/101089/housecall-pro) — 4.7/5 (2739 reviews) ## Reviews ### "Simple and easy to use excellent service and great customer support." — 5.0/5 > **Verified Reviewer** | *24 July 2018* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: This software has made the day to day struggles a breeze and customer handling easy, cannot remember a time not using this system > > **Cons**: The day to day use of this service is great however if there was one thing I could change it would be the location of the calendar very bulky. > > Great Customer Support ----- ### "Good Product for Service and Installations" — 5.0/5 > **Brad** | *29 April 2024* | Environmental Services | Recommendation rating: 8.0/10 > > **Pros**: Ability to communicate job information between the office and the field > > **Cons**: making changes to customer names if clumsy. > > Happy with the product. We use it to create, schedule, update, communicate and invoice hundreds of jobs per week. ----- ### "Beware before you buy." — 3.0/5 > **Larry** | *27 December 2017* | Security & Investigations | Recommendation rating: 2.0/10 > > **Pros**: Great Dashboard for dispatcher. It allows the dispatcher to customize how they operate and make great decisions. Wish there was a place to park unassigned calls. Nice interface with Quickbooks. Good overall features. Really wanted this product to work for us. > > **Cons**: Serious security flaws that let your techs email your hard earned customer information to their personal email or worse yet your competitor with no tracking. Was told during sales demo this could be turned off with a "radio button". It was our number one reason for buying and explained up front. After purchase and during training we demanded to see how this was to be done and our trainer was honest and said the salesman was wrong and halted the training. They refused to change the mobile app to disable this. Gave them a few days they asked to address this and they could not demonstrate after several tries how this was to be done. The only viable suggestion was to lock down all the smart phones with a 3rd party mobile management software which would prevent our techs from receiving and sending troubleshooting documentation. We demanded a refund which was prompt but not the full amount despite the deception. The upper management will not return calls but instead sent me an emailed legal threat if I dared to review the product online. They actually used the word "Disparage" which is supposed to have a dishonest component to it. Everything here is honest. They plan to sue for liquidated damages for each negative review. Good product, dishonest salespeople and an upper management that doesn't care to try and win a customer or apologize for their salespeople's misplaced exuberance. > > None. We returned it for a smaller refund. ----- ### "Smart Service is the program we use on an hourly basis to keep our service business going." — 5.0/5 > **Milakaa** | *27 March 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Basic scheduling is very easy to learn, it only took me a couple of days to start scheduling basic calls. The rest involved mainly learning the service business that I work for in order to discover other needs within Smart Service. There is additional support via Smart Service's monthly webinars on various topics to assist with learning. I've attended 'Service Agreements' which I didn't know was possible until the webinar. I really like the reporting feature, it can generate useful data by request. For instance, pulling reports by customer location; if I want to view which customers live in South San Francisco I can easily create filters to do so. You really don't know how valuable a program is until your without it. We experienced our internet being down for half a day and had to go back to paper scheduling; that made us all realize how important Smart Service is to our business for sure\! > > **Cons**: If you misspell a customer name after selecting 'new customer/prospect' and make it to the main customer screen, you have to go into QuickBooks to make the corrections although it is a new customer. It would be better for new customers only to keep it unlocked until save is selected. That would save some time; I don't make constant errors but it happens occasionally. Also, tracking technicians does not seem to work 100%. I've made sure that their tablets are syncing but only have three technicians showing up on the map. Sometimes it can take a long time to load a customer and that delays a call and time. Other than those three minor problems, I can't really think of anything else. > > Everything is organized for me, makes taking, tracking calls a breeze\! ----- ### "ACI Smart Service Review 09-21-2016" — 5.0/5 > **Denise** | *21 September 2016* | Security & Investigations | Recommendation rating: 8.0/10 > > **Pros**: The ease of entering customers, service tickets, time keeping and the GPS tracking are great benefits of this system. For the most part our technicians have been easily trained on the process and it has cut down on a lot of their processing time in the field. > > **Cons**: We have used the "Get Customer" or "Sync Customer" functions many times and since some of our office employees enter data directly into QuickBooks, we've lost a lot of email address and contact information on our customers. This information is critical to our database and it's very frustrating to try to rebuild. We have several labor descriptions for our business and the work tickets can be set up correctly for the type of labor on a service call, the information transfers to the invoice in QB correctly, but defaults to ONE labor description on the time cards. So I end up having to revise nearly ever time card entry to correct the labor code. Also have to change the service or installation name from the sales rep's name to the actual technician that did the work. This has made the payroll processing a lot more time consuming than it used to be when it was entered directly through the time card entry in QB. > > We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.co.uk/software/1050/smart-service-scheduling-routing-mapping-gps-and-management-dashboards-for-use-with-quickbooksa?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/1050/smart-service-scheduling-routing-mapping-gps-and-management-dashboards-for-use-with-quickbooksa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data