Tidio
About Tidio
Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.
Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.
Pricing starting from:
US$29.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Tidio
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$29.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Tidio: 95
Alternatives
SocialEpoch
Shopify
Wix
Gist
Reviews
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- Industry: Chemicals
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Tidio, an interactive platform aimed at increasing the service process and increasing sales.
Reviewed on 30/01/2023
Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of...
Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.
Pros
The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.
Cons
Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Lost WhatsApp Sign in after integration
Reviewed on 20/12/2023
Pros
Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.
Cons
unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Support team is like waiting for Christmas
Reviewed on 01/11/2023
I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it...
I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it would not connect to my domain. I followed the available tutorials, but still couldn't connect it to our domain. I asked for support days ago, and it's been crickets.
Pros
Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.
Cons
I least like never getting a response from the support team. I can't even tell if this is a good app on not.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Tidio
Reviewed on 25/10/2023
Tidio is a good software to use especially for this who want a simple software to communicate with...
Tidio is a good software to use especially for this who want a simple software to communicate with clients from their website
Pros
It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business
Cons
What I don't really like is the quality of the payment plan and what's involved in the package
- Industry: Newspapers
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very dishonest
Reviewed on 10/01/2024
Referring to state office of consumer protection for prosecution, avoid as it appears to be a...
Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company.
Pros
Everything worked good during the trial. Not the best solution we found, but good price (we thought) for the features
Cons
After trial ended we found out that services that the web site claimed we would have access to on the tier we wanted would be additional cost. Customer support could not agree on why they were doing a bait and switch. Clearly a company with honesty issues, and I would not trust my money with them.
Tidio FAQs
Below are some frequently asked questions for Tidio.Q. What type of pricing plans does Tidio offer?
Tidio offers the following pricing plans:
- Starting from: US$29.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever. Forever-free plan. 3 chat operators included. Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others). Communicator plan. 1 chat operator included, from $15,83/mo. All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo Chatbots plan. 3 chat operators included, from $40,83/mo. All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration
Q. Who are the typical users of Tidio?
Tidio has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Tidio support?
Tidio supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Tidio support mobile devices?
Tidio supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Tidio integrate with?
Tidio integrates with the following applications:
Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor by Marigold, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, Shopify Plus, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM
Q. What level of support does Tidio offer?
Tidio offers the following support options:
Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat
Related categories
See all software categories found for Tidio.
- Customer Service Software
- Live Chat Software
- Customer Support Software
- Customer Satisfaction Software
- Complaint Management Software
- Customer Communications Management Software
- Conversational Marketing Software
- Help Desk Software
- Chatbot Software
- Conversational AI Platforms
- Customer Experience Software
