--- description: Learn how Tidio can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Tidio. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Tidio Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Tidio](/software/105081/tidio-chat) # Tidio Canonical: https://www.getapp.co.uk/software/105081/tidio-chat Page: 1 / 25\ Next: [Next page](https://www.getapp.co.uk/software/105081/tidio-chat?page=2) > Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Tidio Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message. Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles. Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options. Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts. Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 590 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tidio ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 202 more ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Assignment Management - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM - CSAT Survey Structure - Campaign Segmentation ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) - [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software) - [Customer Satisfaction Software](https://www.getapp.co.uk/directory/1029/customer-satisfaction/software) - [Sales Force Automation Software](https://www.getapp.co.uk/directory/338/sales-force-automation/software) ## Alternatives 1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1787 reviews) 2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4090 reviews) 3. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (1001 reviews) 4. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24183 reviews) 5. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Useful chat tool for customer support" — 5.0/5 > **Roger** | *18 January 2026* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. > > **Cons**: There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it\! > > Overall my experience is good. It offers good value for money and works well for customer support and chat automation. ----- ### "Tidio: A Powerful Chat & Automation Tool for Education Systems" — 5.0/5 > **Monika** | *22 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: As a Software Engineer working on an Education System project, I found Tidio extremely useful for improving student, parent, and teacher communication. The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues. The AI chatbots easily handle common education-related FAQs, reducing manual support load. Its API and webhook integration allow us to trigger events from our portal, send automated messages, and track user behavior. Setting it up with LMS platforms like Moodle or Google Classroom was smooth, and the documentation was very developer-friendly. > > **Cons**: During integration and testing, I didn’t face any major issues. Chatbot flows worked smoothly, API responses were consistent, and the system handled high traffic during admission season perfectly. So far, I haven’t found any significant cons. > > Overall, Tidio is a great addition for education-based applications. It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support. From a developer and tester perspective, it is stable, scalable, and easy to integrate. I highly recommend it for mid-level companies working in the EdTech or education management domain. ----- ### "Tidio worked great until they doubled their prices in Dec 2024" — 1.0/5 > **Brendan** | *5 December 2024* | Events Services | Recommendation rating: 0.0/10 > > **Pros**: Tidio integrates with WordPress and facebook business very nicely it also provides CRM function with email. > > **Cons**: Bad pricing, terrible mobile app and inhonest business practices > > We used tidio for over 6 years in conjunction with our tourism website. We set up flows for FAQ and bots to collect people's contact information before an operator could take over. We shared the operator responsibility between three people which was nice. Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month. This included some kind of promotion because the package we were being migrated to was actually $100 a month\! Our credit card was auto charged. Unfortunately we can't recommend a company that does a bait and switch like this as well as auto charging customers with such an extreme rate hike without notice. On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app. ----- ### "Boosted Our Customer Support Speed" — 5.0/5 > **Prashant** | *26 October 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: The AI chatbot automatically handles basic client queries, saving hours of manual work. Integration with our website was simple, and the interface is clean enough for new users to learn quickly. > > **Cons**: Email notification delays sometimes affect follow-ups. Adding more automation rules in the free plan would help small startups like ours manage leads better without upgrading too early. > > It’s been a smooth and efficient platform for daily customer chats. Affordable pricing and useful features make it one of the best support tools for IT startups handling small-scale projects. ----- ### "Tidio Is a Good Choice to Stay Connected with Customers" — 5.0/5 > **Arif** | *22 October 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers. > > **Cons**: Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow. > > We use Tidio to provide a quick response to our customers, ensuring we respond quickly without missing a single message. After integrating Tidio with Slack, all the queries from our art and craft website come straight to our Slack workspace. This helps our team respond more quickly and maintain smooth, hassle-free customer support. ----- Page: 1 / 25\ Next: [Next page](https://www.getapp.co.uk/software/105081/tidio-chat?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/105081/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data