RingEX
About RingEX
RingEX is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organizations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.
RingEX provides a comprehensive feature set that helps optimize business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.
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Reviews
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One of the most complete easy to use fully cloud solutions out there
Reviewed on 21/04/2018
If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365...
If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.
Pros
No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones.
Cons
Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe).
Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One Stop Shopping For Remote Workers & Nomadic Offices
Reviewed on 13/11/2023
Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3...
Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years.
We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely.
Unlike some VoIP competitors it also had built in text message services which made SMS authentication through text seamless.
Pros
RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system.
We we're able to use text authentication services, call clients, and keep our office going from any location in the world.
Cons
RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors.
It's an expensive solution unless easy of use outweighs cost.
Reasons for Switching to RingEX
RingCentral offered an integrated solution for text and call with a built-in and fully supported app. Setup was easy, staff supported, and only took a few minutes.Response from RingCentral
Hi Ryan, thank you for your awesome review! The Review Team appreciates you sharing your experience with us and the community. If you want to share more with us, email us at [email protected]. We appreciate your loyalty!
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 3.0 /10
Calls Drop Constantly
Reviewed on 19/05/2020
Having a system that allows you to take calls from any device makes privacy a lot easier--no need...
Having a system that allows you to take calls from any device makes privacy a lot easier--no need to give out your personal number for business purposes. Also, if people can have calls forwarded it's not necessarily required to give everyone a company-provided smartphone, a huge cost savings as well.
Pros
The RingCentral system allows you to seamlessly use your same phone number on your physical desk phone, laptop, and has an app for your smartphone. As someone who takes a lot of calls in conference rooms for privacy, it's nice to have the calls available on my smartphone versus having to transfer the call to a conference room phone. I also appreciate that the contact list is built into the system so I don't have to search for employees' extensions and whatnot. During times when we work remotely it helps that I don't have to set up call forwarding or anything like that, it's like I never left the office really.
The software we have also enables easier international calling from your phone, we are a global company so this is used frequently. The app is easy to use which is nice.
Cons
The biggest issue that we run into is that calls drop a lot in the middle of the call. For example, when I would call colleagues in NY and Dublin, halfway through the call, regardless of where I was located, the call would drop and the app wouldn't reconnect to the data or wifi on my phone, so I'd have to completely reboot my smartphone to get back into the app. It wouldn't be a big deal if it happened every once in a while but I have run into this 5-7 times per week which puts a big strain on my workload.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ring central is awesome
Reviewed on 31/10/2023
Awesome experience, so far so good, reliable cost saving
Awesome experience, so far so good, reliable cost saving
Pros
User friendly and easy to set up. Time and money saving
Cons
no refunds on down time, you just have to call your sales team
Alternatives Considered
Avaya Cloud OfficeReasons for Choosing RingEX
Ring Central was running the platform, so we made the switchSwitched From
Avaya Cloud OfficeReasons for Switching to RingEX
Ring central was cheaper and support was awesomeResponse from RingCentral
Hey Cindy, the Review Team appreciates your feedback! We are proud to provide you with a user-friendly experience that is easily implemented.
If you have questions or want to continue the conversation, please email us at [email protected].
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Streamlined Communication and Stellar Service
Reviewed on 05/06/2023
The platform's user-friendly interface made setting up and managing our phone system incredibly...
The platform's user-friendly interface made setting up and managing our phone system incredibly easy. The call quality was exceptional, ensuring crystal-clear conversations with clients and colleagues. The range of features, such as call routing and voicemail transcription, greatly improved our efficiency and productivity. Overall, RingCentral provided a seamless and reliable communication solution that greatly enhanced our business operations. Can't recommend this product enough.
Pros
We used the optional onboarding PM for our deployment to free up time with our IT Department and it was well worth the investment. This allowed us for a seamless go-live deployment!
Cons
While the admin user interface is nice looking, it can be a little daunting at first because configurations can be done many ways. Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues.
Reasons for Choosing RingEX
The lack of features, customization and minimal support, compounded the issues we already had with the system's requirements.Reasons for Switching to RingEX
We found that while the price was a little higher than most of these products, the support and feature set that came with RingCentral really fit our company.RingEX FAQs
Below are some frequently asked questions for RingEX.Q. What type of pricing plans does RingEX offer?
RingEX offers the following pricing plans:
- Starting from: US$30.00/month
- Pricing model: Subscription
- Free Trial: Available
RingCentral MVP has three pricing plans: Core: $20/user/month Advanced: $25/user/month Ultra: $35/user/month Save up to 33% by paying annually
Q. Who are the typical users of RingEX?
RingEX has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RingEX support?
RingEX supports the following languages:
English
Q. Does RingEX support mobile devices?
RingEX supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RingEX integrate with?
RingEX integrates with the following applications:
Box, Dropbox Business, Google Workspace, Microsoft 365, Microsoft Outlook, Okta, Salesforce Platform, ServiceNow, Zendesk Suite
Q. What level of support does RingEX offer?
RingEX offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for RingEX.
- VoIP Software
- Telephony Software
- VoIP Phone Systems
- Cloud PBX Software
- Unified Communications Software
- Call Recording Software
- Online Meeting Software
- Web Conferencing Software
- Call Centre Software
- Video Conferencing Software
- Contact Centre Software
- Remote Work Software
- IVR Software
- Call Tracking Software
- Softphone Software