RingEX

4.2 (1,197)
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RingEX - AI meets trusted communications

About RingEX

RingEX is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organizations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.

RingEX provides a comprehensive feature set that helps optimize business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.


Key benefits of RingEX

  • Employees can avoid having to carry two phones, one for work, and another for personal calls, with RingEX business phone system.

  • RingEX uses the employee's company business number, rather than a personal number, to help maintain their business identity.

  • Users can create voicemail inboxes and greetings, as well as access voicemail with the latest tools for receiving messages in any preferred format.

  • Customers from all over the world can contact users by using RingEX to set up a local phone number, giving the company a local presence.

  • RingEX integrates with third party applications such as Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.

  • Images

    RingEX Software - Unified platform
    RingEX Software - Switch devices from Desktop to Mobile while on a meeting.
    RingEX Software - Calendar and Contacts Integration
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    RingEX Software - Unified platform
    RingEX Software - Switch devices from Desktop to Mobile while on a meeting.
    RingEX Software - Calendar and Contacts Integration

    Not sure about RingEX? Compare with a popular alternative

    RingEX

    4.2 (1,197)
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    Starting Price

    US$30.00
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    Pricing Options

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    Features

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    Integrations

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    Ease of Use

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    Value for Money

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    Customer Service

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    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4.2 /5
    (1,197)
    Value for Money
    4.1/5
    Features
    4.3/5
    Ease of Use
    4.2/5
    Customer Support
    4.0/5

    Already have RingEX?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1,197
    Justin
    Justin
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    One of the most complete easy to use fully cloud solutions out there

    Reviewed on 21/04/2018

    If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365...

    If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.

    Pros

    No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones.

    Cons

    Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe).
    Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it.

    Ryan
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    One Stop Shopping For Remote Workers & Nomadic Offices

    Reviewed on 13/11/2023

    Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3...

    Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years.

    We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely.

    Unlike some VoIP competitors it also had built in text message services which made SMS authentication through text seamless.

    Pros

    RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system.

    We we're able to use text authentication services, call clients, and keep our office going from any location in the world.

    Cons

    RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors.

    It's an expensive solution unless easy of use outweighs cost.

    Alternatives Considered

    Google Voice and VoIP.ms

    Reasons for Switching to RingEX

    RingCentral offered an integrated solution for text and call with a built-in and fully supported app. Setup was easy, staff supported, and only took a few minutes.

    Response from RingCentral

    Hi Ryan, thank you for your awesome review! The Review Team appreciates you sharing your experience with us and the community. If you want to share more with us, email us at [email protected]. We appreciate your loyalty!

    Sandy
    Overall rating
    • Industry: Financial Services
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 3.0 /10

    Calls Drop Constantly

    Reviewed on 19/05/2020

    Having a system that allows you to take calls from any device makes privacy a lot easier--no need...

    Having a system that allows you to take calls from any device makes privacy a lot easier--no need to give out your personal number for business purposes. Also, if people can have calls forwarded it's not necessarily required to give everyone a company-provided smartphone, a huge cost savings as well.

    Pros

    The RingCentral system allows you to seamlessly use your same phone number on your physical desk phone, laptop, and has an app for your smartphone. As someone who takes a lot of calls in conference rooms for privacy, it's nice to have the calls available on my smartphone versus having to transfer the call to a conference room phone. I also appreciate that the contact list is built into the system so I don't have to search for employees' extensions and whatnot. During times when we work remotely it helps that I don't have to set up call forwarding or anything like that, it's like I never left the office really.

    The software we have also enables easier international calling from your phone, we are a global company so this is used frequently. The app is easy to use which is nice.

    Cons

    The biggest issue that we run into is that calls drop a lot in the middle of the call. For example, when I would call colleagues in NY and Dublin, halfway through the call, regardless of where I was located, the call would drop and the app wouldn't reconnect to the data or wifi on my phone, so I'd have to completely reboot my smartphone to get back into the app. It wouldn't be a big deal if it happened every once in a while but I have run into this 5-7 times per week which puts a big strain on my workload.

    cindy
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ring central is awesome

    Reviewed on 31/10/2023

    Awesome experience, so far so good, reliable cost saving

    Awesome experience, so far so good, reliable cost saving

    Pros

    User friendly and easy to set up. Time and money saving

    Cons

    no refunds on down time, you just have to call your sales team

    Alternatives Considered

    Avaya Cloud Office

    Reasons for Choosing RingEX

    Ring Central was running the platform, so we made the switch

    Switched From

    Avaya Cloud Office

    Reasons for Switching to RingEX

    Ring central was cheaper and support was awesome

    Response from RingCentral

    Hey Cindy, the Review Team appreciates your feedback! We are proud to provide you with a user-friendly experience that is easily implemented.
    If you have questions or want to continue the conversation, please email us at [email protected].

    Thomas
    Overall rating
    • Industry: Insurance
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Streamlined Communication and Stellar Service

    Reviewed on 05/06/2023

    The platform's user-friendly interface made setting up and managing our phone system incredibly...

    The platform's user-friendly interface made setting up and managing our phone system incredibly easy. The call quality was exceptional, ensuring crystal-clear conversations with clients and colleagues. The range of features, such as call routing and voicemail transcription, greatly improved our efficiency and productivity. Overall, RingCentral provided a seamless and reliable communication solution that greatly enhanced our business operations. Can't recommend this product enough.

    Pros

    We used the optional onboarding PM for our deployment to free up time with our IT Department and it was well worth the investment. This allowed us for a seamless go-live deployment!

    Cons

    While the admin user interface is nice looking, it can be a little daunting at first because configurations can be done many ways. Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues.

    Alternatives Considered

    8x8 Work, Microsoft Teams and Zoom Phone

    Reasons for Choosing RingEX

    The lack of features, customization and minimal support, compounded the issues we already had with the system's requirements.

    Reasons for Switching to RingEX

    We found that while the price was a little higher than most of these products, the support and feature set that came with RingCentral really fit our company.
    Showing 5 reviews of 1,197 Read all reviews

    RingEX FAQs

    Below are some frequently asked questions for RingEX.

    RingEX offers the following pricing plans:

    • Starting from: US$30.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    RingCentral MVP has three pricing plans: Core: $20/user/month Advanced: $25/user/month Ultra: $35/user/month Save up to 33% by paying annually

    RingEX has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    RingEX supports the following languages:

    English

    RingEX supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RingEX integrates with the following applications:

    Box, Dropbox Business, Google Workspace, Microsoft 365, Microsoft Outlook, Okta, Salesforce Platform, ServiceNow, Zendesk Suite

    RingEX offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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