Little Hotelier

4.0 (155)
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About Little Hotelier

Trusted by more small properties around the world than any other provider, Little Hotelier is the hotel platform designed especially for small properties like B&Bs, inns, motels, guesthouses, vacation rentals, hostels, motels, pubs, cabins and camping accomodation. It helps you easily attract more guests, take direct bookings online, understand how your business is performing, create and maintain a website, and process online payments.

Managing your reservations will never be simpler. Bookings are sent straight to a drag and drop calendar, letting you quickly and easily create, find, and modify reservations. You can do all that and even check guests in and out on-the-go with our free mobile app, giving you the flexibility to run your property from anywhere. Enjoy high-definition visibility of your, and your competitors’ rates so you can take control and find your pricing sweet spot. Little Hotelier shows you how your rooms are being sold across major OTAs, as well as how your rates stack up against your competitors in real-time so you can make more informed pricing decisions.

Little Hotelier is backed by SiteMinder's industry leading channel manager - giving small properties the opportunity to maximise their exposure on 400+ of the world's top booking channels like Booking.com, Airbnb and Google Hotel Ads. We'll keep all your channels and inventory in synch, ensuring everything auto-updates whenever a booking is made to eliminate double bookings and save time on manual work. Plus our reporting lets you easily understand how your channels are performing so you can adjust accordingly.

Give your guests a smooth, secure booking experience on your website and Facebook with our direct booking technology & integrated payments. If you need any help creating or updating your website, we have plenty of pre-built, SEO-optimised templates so no web design experience is necessary.

Our cloud-based platform is simple, our set-up is quick, and our award-winning 24/7 help is always just one click away.

Try free for 30 days. No Credit Card. Cancel anytime.


Key benefits of Little Hotelier

- Little Hotelier is a centralised platform where you can manage your entire property from one powerful hub.
- Automate your time-consuming daily tasks, and process bookings in half the time. Update reservations in 2 clicks, automate pre-and post arrival guest communications, process payments quickly and easily and keep everything organised for easy reconciliation.
- Eliminate double bookings with our channel manager. With 100% connection quality all your channels are kept in sync, so your availability will automatically update whenever a booking is made.
- Maximize your exposure with access to over 400 leading and local online booking sites with rooms and rates instantly updated across all distribution channels. Plus, bookings are delivered straight to your reservation calendar.
- Drive more revenue with our direct booking engine. You’ll be able to take direct bookings from your website or Facebook page in minutes.
- Understand your business and market with over 10 reports . Make smarter decisions with reports on occupancy rates, average room rates, competitor rates, OTA rates, best performing booking sites, promotions and more
- Process deposits, payments and refunds quickly, easily & securely within your Little Hotelier system. Automatically record all of your payments for simple processing and reconciliation reporting. Accept all major global cards online and get direct deposits straight into your account.
- Manage your property and reservations from anywhere, at any time with our free mobile app. Get instant notifications of new bookings, check guests in and out with two taps, monitor availability and edit reservations in real-time, and process payments on-the-go.
- Try free for 30 days. No Credit Card. Cancel anytime.


Images

Little Hotelier Software - Drag and drop calendar to easily create and manage your reservations
Little Hotelier Software - Manage your property on-the-go with our free mobile app
Little Hotelier Software - Get online direct bookings when you connect our booking engine to your website or Facebook
Little Hotelier Software - No more double bookings! All your channels will auto-update whenever a booking is made
Little Hotelier Software - Easily create or update your website in as little as 10 minutes, no web design experience necessary!
Little Hotelier Software - Quickly find, manage or modify your reservations
Little Hotelier Software - Make quick, informed business decision, with easy-to-understand reporting
Little Hotelier Software - Easily process online payments and have them automatically recorded for simpler invoicing
View 9 more
Little Hotelier video
Little Hotelier Software - Drag and drop calendar to easily create and manage your reservations
Little Hotelier Software - Manage your property on-the-go with our free mobile app
Little Hotelier Software - Get online direct bookings when you connect our booking engine to your website or Facebook
Little Hotelier Software - No more double bookings! All your channels will auto-update whenever a booking is made
Little Hotelier Software - Easily create or update your website in as little as 10 minutes, no web design experience necessary!
Little Hotelier Software - Quickly find, manage or modify your reservations
Little Hotelier Software - Make quick, informed business decision, with easy-to-understand reporting
Little Hotelier Software - Easily process online payments and have them automatically recorded for simpler invoicing

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Reviews

Overall rating

4.0 /5
(155)
Value for Money
3.9/5
Features
3.6/5
Ease of Use
4.1/5
Customer Support
3.8/5

Already have Little Hotelier?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 155
Karl
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Cabins at Cloudcroft

Reviewed on 22/03/2021

We love LH and have had several chances to change providers. With the exception of the two issues...

We love LH and have had several chances to change providers. With the exception of the two issues above, we would not change.

Pros

It's easy to use, the reports are on the spot, and the online interface (booking button) is top-notch. Customer service is some of the best I have experienced.

Cons

I do not like that I cannot combine duplicate guest records. Every time a reservation is made and there is something as simple as a changed "-" or period, a new customer record is made and the previous reservations tied to the first customer record are not coupled. This is a big time-waster for me, especially when I am making reservations. Having to thumb through multiple records when I have multiple customers who come in from Mexico and El Paso who have the same first and last names.

The final thing that we need is the ability to blacklist a customer record. There are customers who have caused damages, etc. who we do not want back and we currently have no way to quickly search this, especially with multiple records from the same customer. We need to have the online system check our database, look for a blacklist selection, and refuse the reservation and have them call the office, then we can decide to rent to them or charge cleaning/damage fees or deposits at booking.

Response from SiteMinder

Hi Karl,

Thank you so much for your insightful feedback. We are so glad to hear you are happy with our booking engine and our support team.

Working on improving our customers' experience is always a collaborative journey for us, so on your point on duplications and blacklists, we've shared your recommendations with our product team's for consideration alongside other customer's suggestions.

Thank you again for choosing Little Hotelier, Karl.

Kindest,
Jessica

John
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why I switched to Little Hotelier for my small holiday stay business

Reviewed on 26/02/2020

Superb training and help in understanding the system, developing it, using it. I would otherwise be...

Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.

Pros

1) ease of use of Front Desk for bookings on my own website
2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk
3) unbelievably friendly and helpful customer support and training video resources
4) modern mobile phone and tablet friendly software for users
5) innovative tie-in with Google maps and search

Cons

Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.

Response from SiteMinder

Hi John,

Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly, and our support staff helpful!

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us around customisation of templates and forms.

Please let us know if there is anything we can do to further assist you get the most out of your products. We are here to help so please don't hesitate to let us know if a customer success person can reach out to assist you.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

All the best,
Misha

sandra
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Tech help is not available on weekends? I haven't been able to log in for a few weeks. ...

Reviewed on 13/08/2017

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. ...

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Pros

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Cons

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Response from SiteMinder

Hi Sandra,

Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management.

Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated.

Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible.

Again, thank you for taking the time to submit your review.

The team @ Little Hotelier

Lisa
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic tool for hotel room inventory management

Reviewed on 30/03/2021

Very positive, the software generally suits all our needs as a small property and the support team...

Very positive, the software generally suits all our needs as a small property and the support team is always very helpful.

Pros

The integrated features that link to all channel and our website, saving an enormous amount of time through automatics inventory updates and automatic emails to guests

Cons

The booking window could be expanded especially with the disruption of Covid some guests are tying to book more than 2 years from the current date..

Response from SiteMinder

Dear Lisa, Thanks so much for sharing your review on Little Hotelier. The team are really thrilled that automation and integrations are creating incredible time savings for you! On booking windows expanding to 2 years, that certainly is an interesting suggestion. Hopefully, it will not be a lasting trend. SiteMinder's World Hotel Index data of live-booking information, indicates good news for Spain in a shorter time period! As of today, 6 April 2021, we can see booking momentum hit its peak for travellers to Spain between April to October 2021. Bookings from international guests are tracking to move from 25% to 75% by October. This is great news!

Thanks again, Lisa. We appreciate your feedback.
Warmest, Mei

Brent
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Little Hotelier is a great Management product for our motel

Reviewed on 18/09/2021

Going on my 3rd year and I am overall very happy with the product.

Going on my 3rd year and I am overall very happy with the product.

Pros

Easy to track reservations and make adjustments. Does a great job of minimizing overbookings. Most issues are with the external OTA's.

Cons

A few times I have called tech support, it transfers you to voicemail to leave a message, and it is turned off.

Alternatives Considered

innRoad

Reasons for Switching to Little Hotelier

I liked the how the interface was.

Response from SiteMinder

Hello Brent,

We are happy to hear that you are happy with our product! How it has helped you with your reservation as well as easy to make adjustments as and when you need. We will look into improving our external OTA and we have highlighted your feedback on this to our product team. We have escalated your experience with our tech support and we will continue to provide the best customer experience for you in near future.

Kind regards,
Ereena

Showing 5 reviews of 155 Read all reviews

Little Hotelier FAQs

Below are some frequently asked questions for Little Hotelier.

Little Hotelier offers the following pricing plans:

  • Starting from: US$109.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Little Hotelier has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Little Hotelier supports the following languages:

English, German, Indonesian, Italian, Portuguese, Spanish, Thai

Little Hotelier supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Little Hotelier integrates with the following applications:

PayPal

Little Hotelier offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Little Hotelier.