ClickBid

ClickBid

Cloud-based mobile bidding solution for silent auctions

4.5/5 (58 reviews)

ClickBid Overview

ClickBid is an intuitive, cloud based, mobile bidding solution for nonprofit organizations. The software enables fundraisers to conduct paperless online auctions and attract an unlimited number of remote, mobile bidders. ClickBid electronically collects bids, bidder information, and manages their auction check-in and check-out. In addition, the software provides features for pre-event promotional website setup, online ticket sales, text/email messaging and credit card processing. Fundraisers can enter auction items individually or import them from an Excel sheet by using the pre-defined template available in ClickBid's admin segment.

ClickBid's text-to-give donations feature enables organizations to fundraise not only during events, but before and after them too. Donors can text the event’s short name and their donation amount to a specific number and they will instantaneously receive a payment link on their mobile to complete the donation process. Through a private auction feature for valued donors, users can focus on their core contributors without losing them to other charities auctioning similar items.

ClickBid enables pre-event ticket sales through a customizable ticket page which allows purchasers to select their meal choice and include a special note for each purchase. Guest data is automatically saved in ClickBid admin, which converts guests into 'bidders' on the day of the auction event. ClickBid helps event organizers to promote their event by setting up an initial event website, using information submitted via Word template by organizers.

The system offers an API and integrates with applications such as Greater Giving, eTapestry and Salesforce, which can import auction items and sync guest lists with ClickBid. ClickBid clients include Icon Sports Inc., The Grosse Pointe Academy and The Orlando Magic Youth Foundation.

Pricing

Starting from
US$500.00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

ClickBid Reviews for UK Users

Overall rating
4.5/5
97% positive reviews
38
Excellent
18
Very good
2
Average
0
Poor
0
Terrible
Esmeralda Z.

Excellent Customer Service

Reviewed on 11/05/2016
Review Source: Capterra

I used ClickBid for one of our charity events in 2015. It was the first time we took the leap and moved from a very tedious paper process to an online software. From the beginning ClickBid's customer service was excellent, they understood that we were new and they always had a solution for all of our issues. We were able to open the silent auction 3 days earlier which created a lot of buzz. We were able to achieve over 106% of the market value of the donated items, compared to 80% in previous years. They have the option of just donating cash online and that was a huge success for people that were not interested in the silent auction items. The check out process, which used to be a nightmare, was so fast and easy. We were just so pleased, and the customer rep onsite (Jennifer Ruprich) was excellent, she was very patient and helpful.
Pros -
1. Very easy to use for the bidders.
2. Check out process was AMAZING.
3. Batch uploading of pictures and items is a HUGE time saver.
4. Last minute donations were easily added to the catalog.
5. Their customer service is the absolute best.
6. Cash donations are easy to make.

Cons
The comes are more for the Silent Auction team that is uploading the information.
1. Could not combine donations to group them as a package offering.
2. Had no control of the picture size.
3. Could not display multiple pictures for the same item.
4. Could not print out display sheets for each item.
5. Could not create a pdf of the catalog that looked presentable, with pictures.

Response from ClickBid

Excellent analysis of the pros and cons. Over the summer we plan to release several new features including multiple images, robust catalog guides using MS Word and photo editing (cropping, rotating, resizing).

Rating breakdown

Ease of Use
Customer Support

Pam S.

Silent Auctions 2.0

Used Other for 2+ years
Reviewed on 23/01/2018
Review Source: Capterra

- Increased revenue
- Increased amount of bids
- Better collection of attendee contact information
- Pre-event engagement

Pros

We love using ClickBid! We have an annual event with a revolving door of committee members, so the reports are awesome and the instant data is fantastic compared to the use of paper sheets. We also love the ClickBid does not have a commission fee in their pricing like others we looked at. The system is very easy to use and ClickBid has a great team that has gone above and beyond for us.

Cons

Really wish we could keep multi-years in the system for comparison/ease of historical overviews. There is sometimes a delay in the texting, which is problematic when you're trying to make real-time announcements to guests.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Alana C.

Thrilled with ClickBid!

Used Other for 1-5 months
Reviewed on 06/12/2018
Review Source: SoftwareAdvice

Pros

As a small but growing non-profit, we've been implementing new technology over the past year to streamline our processes. ClickBid is by far the most user friendly, comprehensive system we've put in place recently. Last year for our auction we used a pretty cheap but low functionality text-to-bid software from a local distributor and it was not a pretty experience. We're so thrilled that we found ClickBid and invested in the software! The entire auction went off without a hitch and the system was incredibly user friendly, intuitive, and had everything we needed (plus more) to successfully run our entire fund me appeal, silent auction, live auction, and check-in/check-out process. We paid for a dedicated customer adviser and it has been worth every penny. Their support is fantastic and their team is incredibly knowledgeable about the product as well as responsive to support needs. The average price of our silent auction items went up compared to last year and most importantly our guests had no problem using the system. I can't recommend ClickBid enough!

Cons

Honestly, none. Worth the price entirely. If I had to pick a con it would be that we only have one event right now that we can use the system for, but hope to have more in the future to make the most of our one-year license.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brenda R.

UMD Athletics Fall Fling Dinner & Auction

Used Weekly for 2+ years
Reviewed on 03/10/2016
Review Source: Capterra

This is our third year using ClickBid for our event. They have always been great to work with. Their customer support is outstanding!

Pros

Ease of use.

Cons

The ticketing and bidder systems do not "talk" to each other.

Response from ClickBid

Great feedback! We are working on providing more integration with tickets and bidders. Our goal is not to automatically assign bidders from ticket sales. In the past, this has confused clients and created duplicates. However, we continue to look at ways to seamlessly move guests to bidders without any confusion.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sarah L.

Easy to use software and great solution for fundraising

Used Other for 2+ years
Reviewed on 11/01/2018
Review Source: Capterra

Pros

We have used ClickBid for our Silent Auction at our fundraising gala for 2 years now. It is extremely easy to use and train volunteers on. We get great results and our guests love the interactivity of our auction items. Plus it's relatively inexpensive compared to a lot of competitors products and allows you to purchase the elements you like rather than overpaying for software you don't want or need. Plus the on-site guest service representative is one of the best additions to a team of volunteers and staff on-site and the cost is more than worth the additional expense.

Rating breakdown

Value for Money
Ease of Use
Customer Support

ClickBid Pricing

Starting from
US$500.00
Pricing options
Free Trial
Subscription
Value for money

Pricing starts at $500/year. Additional features available include:

• Dedicated Advisor - $400
• Mass Messaging - $400
• Landing & Ticket Page - $400
• Third Party Credit Processing - $400

A 30-day free demo is available.

ClickBid Features

  • API
  • Activity Dashboard
  • Customisable Branding
  • Registration Management
  • Third Party Integration

  • Access Control
  • Attendance Management
  • Automatic Notifications
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Customisable Reporting
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Event Management
  • Reminders
  • Reporting & Statistics

Additional information for ClickBid

Key features of ClickBid

  • API
  • Activity dashboard
  • Auction management
  • Batch checkout processing
  • Bid management
  • Continuous data backup
  • Customizable branding
  • Event tracking
  • Event triggered actions
  • Facebook & Twitter integration
  • Historical data archiving
  • Importing of bidders/items
  • Mobile integration
  • PCI DSS compliance
  • Post-event reporting
  • Pre-event registration
  • Promote event details
  • Text outbid notices
  • Third party integrations

Benefits

  • ClickBid provides a comprehensive list of best practice documents that help fundraisers to create campaigns using various features available within the application.

  • The solution provides unlimited description space for each product, with users also able to include an item photo for quick reference.

  • Real-time outbid notices are sent to guests via text to ensure reliable delivery. Volunteers can also help specific guests, who do not have a smartphone, to track their bids.

  • ClickBid's Butler tool provides real-time assistance to guests during auction event check-in, payment, bidding and check-out process.

  • ClickBid performs a regular backup of all bidder, item & user data and secures data from any interception during transfer by using 256 bit encryption technology.

  • ClickBid FAQs

    Below are some frequently asked questions for ClickBid.

    Q. What type of pricing plans does ClickBid offer?

    ClickBid offers the following pricing plans:

    Starting from: US$500.00

    Pricing model: Subscription

    Free Trial: Available

    Pricing starts at $500/year. Additional features available include:

    • Dedicated Advisor - $400
    • Mass Messaging - $400
    • Landing & Ticket Page - $400
    • Third Party Credit Processing - $400

    A 30-day free demo is available.

    Q. What are the main features of ClickBid?

    ClickBid offers the following features:

    • API
    • Activity dashboard
    • Auction management
    • Batch checkout processing
    • Bid management
    • Continuous data backup
    • Customizable branding
    • Event tracking
    • Event triggered actions
    • Facebook & Twitter integration
    • Historical data archiving
    • Importing of bidders/items
    • Mobile integration
    • PCI DSS compliance
    • Post-event reporting
    • Pre-event registration
    • Promote event details
    • Text outbid notices
    • Third party integrations

    Q. Who are the typical users of ClickBid?

    ClickBid has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does ClickBid support?

    ClickBid supports the following languages:

    English

    Q. What type of pricing plans does ClickBid offer?

    ClickBid has the following pricing plans:

    Subscription

    Q. Does ClickBid support mobile devices?

    ClickBid supports the following devices:

    iPhone, iPad

    Q. What other apps does ClickBid integrate with?

    ClickBid integrates with the following applications:

    Authorize.net, ImportOmatic, Kindful, Neon One, PayPal

    Q. What level of support does ClickBid offer?

    ClickBid offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials