Connecteam

Connecteam

Bring Accuracy to Timesheets and invoices for Free

4.6/5 (53 reviews)

Connecteam Overview

What is Connecteam?

Over 6,000 companies worldwide use Connecteam's time tracking app to bring accuracy to their timesheets and run their business on Connecteam. With Connecteam you get everything you've come to expect from a time tracking app. You get GPS location to help you confirm that your employees are clocking in from where they're supposed to be. You get, job costing and time tracking by client or project for easy and accurate invoicing. You get, digital timesheets that auto-sync with the mobile time clock. This means your timesheets are updating in real time, always accurate, and quick to adjust. Not to mention, they come loaded with the data you need to run an effective business like overtime hours, project names, locations, and shift attachments to account for everything else like tools used and mileage logged. Finally, what sets Connecteam ahead of the time tracking pack is that we know the pains of running payroll. That's why Connecteam is a timesheet collaboration app. You can run your timesheets to payroll with the complete confidence that they are accurate and on time because Connecteam also lets your managers and accountants communicate and run tasks around payroll and timesheets with ease and from a single place.

Connecteam Overview

Pricing

Starting from
US$29.00/month

Pricing options

Free Trial
Subscription
Value for money

We have 2 main plans that include all of our main capabilities for up to 200 employees. Yes, you read correctly – we do not charge per employee. The reason for that is because we believe your real value starts when your entire team or staff are on the same page.

We also have an Enterprise plan for companies with 201-10,000 employees. Contact our Customer Success Team for more information about the Enterprise plan.


Connecteam Features

Devices
Business size
S M L
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
Arabic, Danish, Dutch, English, French and 4 others, German, Italian, Portuguese, Spanish

Screenshots

Connecteam screenshot:
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Connecteam Reviews for UK Users

Connecteam Reviews for UK Users

Overall rating
4.6
/
5 53 reviews
Excellent
38

Very good
12

Average
2

Poor
1

Terrible
0

Value for Money
4.8
Features
4.5
Ease of Use
4.6
Customer Support
4.9
94% recommended this app
Meghan H.

Best Platform Of It's Kind For Scalability

It's been an overall excellent experience. Highly recommend!


Nyla C.

This is the greatest thing ever.

Overall, I am BEYOND satisfied with Connecteam. Despite the very long wait times for escalated support, the software is well-built and so far works as it should, so escalated support isn't something one would need often anyway. It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.


Pia H.

The fix for remote employees and paperwork overload

Phenomenal. Liken it to the simplicity of mac IOS with the full customization of android IOS.
The person previously in my role needed an assistant because of all the paperwork and roster/availabilty issues, running around after staff who were unsure of up to date information. It is all in the app. Certain shift locations need specific additional mileage added? done; its added with a click to the time-sheet. Looking for someone to cover a shift? Done; shift open for employees to claim. Need photos for social media promotion? Done; employees can upload their photos. Need staff trained on new equipment? Done; checklist written and gamified training session created. Forms need to be signed by the customer? Done; no more lost/late paperwork. AND it was the cheapest of the ones I looked at!


Rufus P.

Fantastic Product

I love Connecteam and they are fantastic group of people getting the job done. This product really works!


Sara P.

Great App & Customer Service

My overall experience is great. Well worth the money!


Meghan H.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Best Platform Of It's Kind For Scalability

Used Daily for 6-12 months
Reviewed on 26/05/2019
Review Source: Capterra

It's been an overall excellent experience. Highly recommend!

Pros

I tried about 20 different platforms for workforce management before deciding to go with Connecteam to manage my 75 employees. I'm a part-owner and COO of a chain of pediatric urgent care clinics in the DFW area. One thing my company struggles with is managing so many staff members when our administrative and management staff work during the day, our clinic staff work nights and on the weekends, and additionally, our employees are spread across 4 different clinic locations. I've been incredibly impressed with the scalability of Connecteam--- they are the only app I've found that allows me to do everything from employee scheduling and new hire on-boarding to extensive employee training via videos and quizzes and even monitor and display metrics for performance in different departments. It's simple enough that it's not overwhelming in the way some platforms like Zoho can be, especially if you are a business owner who is setting it up yourself, but there are still enough options to allow you to do almost anything with it-- and they're adding new features almost weekly. By far, however, I've been most impressed with their IT support. FREQUENTLY I've messaged their IT via chat at 2am in the and received a solution by 4am. It's made me very happy with the platform, and when small glitches or issues do arise, I feel supported and confident that they'll get a resolution together for me quickly-- and they always have! I really can't say enough good things about this platform!

Cons

One thing I wish the platform had was a way for multiple people to input information into a field via the app and then see and edit both their submissions and other employees submissions through the app. Many times information will be submitted by my employees that I need other employees to be able to view and work on collaboratively, but there's no real way to do that now strictly through the app. For example, you can submit information via workflows, but to see that information in a spreadsheet, you have to log-in as an admin into the connecteam website. Obviously I don't want to give all of my employees admin access or train them to use the website platform. I'm hoping this is something they'll be addressing as they add new functionality.

Response from ConnecTeam

Hi Meghan!
Thank you so much for taking the time to write such an amazing and informative review, both for us and for the people that reading this review and can benefit from it when evaluating Connecteam for their business.

One of our goals for 2019 is to add more and more capabilities to the mobile app, especially for admins, so you can expect to have the option to view and manage workflow entries from the mobile app pretty soon!

Thanks again for the review, we highly appreciate your feedback :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nyla C.
Industry: Hospitality
Company size: 13-50 Employees

This is the greatest thing ever.

Used Daily for Free Trial
Reviewed on 20/12/2018
Review Source: Capterra

Overall, I am BEYOND satisfied with Connecteam. Despite the very long wait times for escalated support, the software is well-built and so far works as it should, so escalated support isn't something one would need often anyway. It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.

Pros

Want to design your own employee app? No, seriously... a REAL app? Connecteam is for you. Want to add custom features such as a mobile time clock, work schedule, event calendar, incident report app, reimbursement report app, online education center, custom push notifications, digital company handbook, in app messenger, team self-assessment, team surveys, a mobile help desk, and much much more? Connecteam is for you. It is ready to right after sign up, and scaling up seems endless. I could rave for days - l.i.t.e.r.a.l. days about everything I love about this software - but I don't have the space. What I will say is that Connecteam has solved every problem I've had since starting my business that I paid over 2x as much for other programs to do that couldn't. Connecteam is what all other 'create your own app in a few clicks' companies wanted to be and promised to be.

Cons

I only have 2 dislikes - that's right... out of all the amazing features and functionality available in Connecteam, I only dislike 2 things about the software. Just pause a moment before I proceed and let that sink in.

Cons: The 1st con actually isn't a software issue. It's a support issue. Support is readily available, super polite, and extremely responsible. However, for elevated tasks, a ticket must always be created and escalated and the wait times for that are extremely, extremely long. Need help setting up a feature? Connecteam support is there almost instantly willing and ready to help. Need help figuring out why said feature is doing something wonky? Sorry, gotta create a ticket for that. Right now, I'm still waiting on a resolution for a bug I reported over a week and a half ago. Thankfully, the bug doesn't restrict my ability to use the software. It's more of a cosmetic issue.

The 2nd con is that there is a feature in the software called 'Workflows'. In brief, it allows you to set up an app within the app of sorts where app users can enter info or submit forms, and someone else (such as a manager or payroll approver) can review what was submitted and update the status (to something such as approved or rejected, for example). The problem I have is that there is no way to leave a note to the submitter after reviewing the submission. You can't leave feedback or praise, you have to start a chat to message someone which means backing out, extra clicks, etc.

Response from ConnecTeam

Nyla! Thank you for this incredible review!! We appreciate the time you've spent on reviewing us. My name is Chen and I'm from the product team and I'd happy to reply to your awesome feedback:

We work hard to make Connecteam a true all-in-one employee app. We release new features, enhancements and general fixes on a weekly or even daily basis. It would be a lie to say that this approach to product management doesn't come with a toll.. It means that we will have glitches and we prioritize it by many considerations. Cosmetic glitches are usually less urgent but I promise you that we get to ALL of it! You'll see :)
As for the Workflows - I agree! Stay tuned for amazing new capabilities coming to the Workflows in the next few weeks. The notes support for mobile and much more is coming your way. We always revision features according to customers' feedback and this has come up a lot, that's why it's in our roadmap for Q1 of 2019!

Thanks again for putting the time, it's golden to us!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Pia H.
Industry: Education Management
Company size: 13-50 Employees

The fix for remote employees and paperwork overload

Used Daily for 1-5 months
Reviewed on 17/11/2019
Review Source: Capterra

Phenomenal. Liken it to the simplicity of mac IOS with the full customization of android IOS.
The person previously in my role needed an assistant because of all the paperwork and roster/availabilty issues, running around after staff who were unsure of up to date information. It is all in the app. Certain shift locations need specific additional mileage added? done; its added with a click to the time-sheet. Looking for someone to cover a shift? Done; shift open for employees to claim. Need photos for social media promotion? Done; employees can upload their photos. Need staff trained on new equipment? Done; checklist written and gamified training session created. Forms need to be signed by the customer? Done; no more lost/late paperwork. AND it was the cheapest of the ones I looked at!

Pros

The efficiency of the customer service, I can customize everything (checklists, timesheets, employee training) and that I can do everything I need in one app which removes countless hours of double handling information between our CRM and employees.

Cons

A few bugs switching between devices but the customer service is so good; once I raise an issue it is fixed in minutes. The only thing I would love to add would be a way of denoting to my instructor teams who is the head instructor for the shift (but that may already exist and I just haven't found it yet!

Response from ConnecTeam

Thank you so much Pia :)

It's always amazing to see how businesses and organizations utilize Connecteam to increase overall efficiency and save time!

We can continue this discussion over our live support chat to better understand what's missing for you and how we can help.

Thanks again for your time and detailed review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rufus P.
Industry: Security & Investigations
Company size: 51-200 Employees

Fantastic Product

Used Daily for 1+ year
Reviewed on 06/06/2019
Review Source: Capterra

I love Connecteam and they are fantastic group of people getting the job done. This product really works!

Pros

The product is really to use. I love their tech support on how they handle things and guide you on how to properly set up the product.

The software is fully customizable, affordable and you can contact your employees without having to call every single individual. You post some forms and our team responds, and voila!

The pricing is upfront and no BS sales call to swindle you in purchasing a really expensive software.

Cons

It's online software. It had one issue of downtime for 2 hours but besides that the CEO apologized and the teams were working really hard to get the system back up and running.

Response from ConnecTeam

Thank you so much Rufus!
We're happy to have you guys onboard with Connecteam.
Thank you for taking the time to write your feedback, it's highly appreciated!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sara P.
Industry: Transportation/Trucking/Railroad
Company size: 13-50 Employees

Great App & Customer Service

Used Daily for 1+ year
Reviewed on 08/08/2018
Review Source: Capterra

My overall experience is great. Well worth the money!

Pros

I have several old-school folks on my team. I tend to get a lot of push back when I introduce a new form of technology. We don't have a central meeting location therefore I can't have one time clock for everyone to punch. This app works great and my team really seems to like to like it. It is very easy to install and user friendly.

Cons

Connecteam is a newer innovative company. Due to that, I believe they are still making quite a few changes to their software (mostly really good changes, but changes none-the-less). I don't have an abundance of time to look at the desktop launch pad and check out all of the new features. The support staff is always willing to help you out when you need the assist though.

Response from ConnecTeam

Thank you Sara!

We are introducing improvements and new capabilities on a weekly basis, so there's always something to look forward to!

We will soon introduce a new managers tab in the app that will allow us, among many other great features, to highlight software updates and improvements for you when you're on the go so you won't miss out and have an easier on boarding experience for big releases.
As for multiple time clocks - we're still pondering what's the best way to make it work, but it will happen eventually :)

Thanks again for the feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9.4/10
Based on 53 user ratings
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Connecteam Pricing

Connecteam Pricing

Starting from
US$29.00/month
Free Trial
Subscription
Value for money

We have 2 main plans that include all of our main capabilities for up to 200 employees. Yes, you read correctly – we do not charge per employee. The reason for that is because we believe your real value starts when your entire team or staff are on the same page.

We also have an Enterprise plan for companies with 201-10,000 employees. Contact our Customer Success Team for more information about the Enterprise plan.

We have 2 main plans that include all of our main capabilities for up to 200 employees. Yes, you read correctly – we do not charge per employee. The reason for that is because we believe your real value starts when your entire team or staff are on the same page.

We also have an Enterprise plan for companies with 201-10,000 employees. Contact our Customer Success Team for more information about the Enterprise plan.

Value for Money
4.8/5
Based on 53 user ratings
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Connecteam Features

Connecteam Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.5/5
Based on 53 user ratings
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Categories

Additional information for Connecteam

Additional information for Connecteam

Key features of Connecteam

  • Android & iOS apps
  • Application distribution
  • Apply custom branding
  • Built-in messaging
  • Capture employee feedback
  • Chat
  • Collaboration
  • Communications
  • Customizable application templates
  • Dashboard-based online admin
  • Document Sharing
  • Employee performance insights
  • Geo-location tracking
  • Intuitive creation tools
  • Punch clock time logging
  • Push notifications & SMS
  • Safety procedures
  • Task Management
  • Time Tracking
  • Time and Attendance
  • Training Development
  • Workflow Management

Benefits

  • Every feature you need to run an accurate timesheet
  • Additional features that makes time and attendance a breeze like workflows and a built in chat
  • Communicate effectively with employees operating outside the office with a range of messaging, chat, push notifications and feedback features
  • Manage shifts, implement workflows and track employee activities with geo-location support, inventory cataloguing and punch clocks.
  • Build fully customizable apps to assist with employee onboarding and training, sharing course resources, document libraries, safety manuals and policy guides.
  • Connecteam FAQs

    Connecteam FAQs

    Below are some frequently asked questions for Connecteam.

    Q. What type of pricing plans does Connecteam offer?

    Connecteam offers the following pricing plans:

    Starting from: US$29.00/month

    Pricing model: Subscription

    Free Trial: Available

    We have 2 main plans that include all of our main capabilities for up to 200 employees. Yes, you read correctly – we do not charge per employee. The reason for that is because we believe your real value starts when your entire team or staff are on the same page. We also have an Enterprise plan for companies with 201-10,000 employees. Contact our Customer Success Team for more information about the Enterprise plan.

    Q. What are the main features of Connecteam?

    Connecteam offers the following features:

    • Android & iOS apps
    • Application distribution
    • Apply custom branding
    • Built-in messaging
    • Capture employee feedback
    • Chat
    • Collaboration
    • Communications
    • Customizable application templates
    • Dashboard-based online admin
    • Document Sharing
    • Employee performance insights
    • Geo-location tracking
    • Intuitive creation tools
    • Punch clock time logging
    • Push notifications & SMS
    • Safety procedures
    • Task Management
    • Time Tracking
    • Time and Attendance
    • Training Development
    • Workflow Management

    Q. Who are the typical users of Connecteam?

    Connecteam has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Connecteam support?

    Connecteam supports the following languages:

    Arabic, Danish, Dutch, English, French, German, Italian, Portuguese, Spanish

    Q. What type of pricing plans does Connecteam offer?

    Connecteam has the following pricing plans:

    Subscription

    Q. Does Connecteam support mobile devices?

    Connecteam supports the following devices:

    Android, iPhone

    Q. What other apps does Connecteam integrate with?

    Connecteam integrates with the following applications:

    QuickBooks Online

    Q. What level of support does Connecteam offer?

    Connecteam offers the following support options:

    Online Support, Phone Support, Video Tutorials