RingCentral Contact Center

4.3 (226)
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The Collaborative Contact Center solution from the industry

About RingCentral Contact Center

Do more with your customer support and upgrade your call center with RingCentral Contact Center. Deliver a better experience by equipping your agents with the right tools to meet all of your customers on their preferred channels.

Deliver a better customer service experience with RingCentral Contact Center. Using skills-based routing, agent management, and real-time insights, your customers can receive helpful and immediate service on all of the preferred channels at any time. The solutions also provide dynamic outbound contact center functionality with built-in campaign management, as well as sophisticated large-scale enterprise deployments.


Key benefits of RingCentral Contact Center

  • RingCentral Contact Center allows customers to reach agents on the channel of their choice, whether via voice, web chat, social media, email, SMS or fax.

  • Remote agents using RingCentral Contact Center can log onto the platform from anywhere that has an internet connection.

  • Organizations with seasonal demand have the ability to add and remove agents as needed.

  • Scheduling, tracking, and training agents are provided with a comprehensive suite of tools for workforce management and optimization.

  • RingCentral Contact Center offers integration with third party applications from Salesforce, Google, Zendesk, Box, and more.

  • Images

    RingCentral Contact Center Software - Flexible, user-friendly analytics
    RingCentral Contact Center Software - Up-to-the-minute information via easily customizable dashboards
    RingCentral Contact Center Software - Seamless integration between RingCentral and Salesforce CRM
    RingCentral Contact Center Software - RingCentral Contact Center Platform
    RingCentral Contact Center Software - Keep agents happy, engaged, and productive.
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    RingCentral Contact Center video
    RingCentral Contact Center video
    RingCentral Contact Center Software - Flexible, user-friendly analytics
    RingCentral Contact Center Software - Up-to-the-minute information via easily customizable dashboards
    RingCentral Contact Center Software - Seamless integration between RingCentral and Salesforce CRM
    RingCentral Contact Center Software - RingCentral Contact Center Platform
    RingCentral Contact Center Software - Keep agents happy, engaged, and productive.

    Not sure about RingCentral Contact Center? Compare with a popular alternative

    RingCentral Contact Center

    4.3 (226)
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    Starting Price

    US$65.00
    month
    US$19.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    108
    97

    Integrations

    100
    68

    Ease of Use

    4.3 (226)
    4.3 (213)

    Value for Money

    4.1 (226)
    4.2 (213)

    Customer Service

    4.2 (226)
    4.2 (213)
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    Reviews

    Overall rating

    4.3 /5
    (226)
    Value for Money
    4.1/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support
    4.2/5

    Already have RingCentral Contact Center?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 226
    Gregorio
    Gregorio
    Overall rating
    • Industry: Telecommunications
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent software for Call center industry!

    Reviewed on 07/07/2022

    Really great software, easy to run and implement, agents loves it and accurate dashboard with full...

    Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.

    Pros

    Reports are so easy to run, accurate data and fast response.

    Cons

    Interface, could be better, needs to refresh and be more dynamics.

    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Really Convenient with some Minor Issues

    Reviewed on 10/09/2024

    Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has...

    Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones.

    Pros

    I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone.

    Cons

    It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours.

    Jennifer
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Customer Service? Not Today!

    Reviewed on 02/10/2024

    If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to...

    If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when they finally connect, they say hi, are you there, and I'll be disconnecting this chat in # minutes, end chat. By the time you've checked the chat again, because it's been open in another window ALL DAY waiting for someone to respond, they're gone.

    Don't even think about cancelling either. You can't just cancel online. You have to call. But do they answer? Nope. You try to chat. When you finally do get someone, they want to bill you out for the rest of your contract (if you have one) and don't stop billing you until that is paid, regardless of the date of the request of cancellation. Email? Oh, they can send you that cancellation invoice, but they certainly cannot respond to it. It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the account. Follow-ups will go ignored as well.

    Absolutely. Ridiculous.

    Pros

    It's very easy to sign up. It's very easy to upgrade your account. It's simple to use.

    Cons

    Customer Service must work one hour a day

    Sydney
    Overall rating
    • Industry: Law Practice
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Love RingCentral

    Reviewed on 11/12/2024

    My overall experience with RingCentral has been great!

    My overall experience with RingCentral has been great!

    Pros

    That you can text your clients from the app

    Cons

    There was not much I did not like about RingCentral it is a great communication app

    RYAN
    Overall rating
    • Industry: Financial Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Ring Central

    Reviewed on 08/04/2024

    Pros

    It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.

    Cons

    Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.

    Showing 5 reviews of 226 Read all reviews

    RingCentral Contact Center FAQs

    Below are some frequently asked questions for RingCentral Contact Center.

    RingCentral Contact Center offers the following pricing plans:

    • Starting from: US$65.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information.

    RingCentral Contact Center has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    RingCentral Contact Center supports the following languages:

    Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese

    RingCentral Contact Center supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RingCentral Contact Center integrates with the following applications:

    Aha!, Akazio Cloud Archive, Asana, AuditWise, Avoma, Balto, Beetexting, BoomTown, Botmind, Box, Bubble, BugSnag, Calabrio ONE, CalendarHero, Chatlayer, Chili Piper, Chrometa, ChronicCareIQ, ClicData, Cloze, Cognigy.AI, Cognitive View, Conduit, Creatio CRM, DVSAnalytics Workforce Optimization, DaVinci, DialogTech, Dropbox Business, Dynamics 365, Enthu, Filevine, Fireflies, Five9, Fivetran, Flex, Freshdesk, GitHub, Gong.io, Google Drive, Google Forms, Google Workspace, Helpwise, IndusTrack, InformaCast, Instagram, InsuredMine, Jiminny, Jira, Kommo, Kustomer, Lawmatics, LeadSquared, Mailchimp, Make, Marchex, MediYeti, MessageWatcher, Microsoft 365, Microsoft Outlook, Microsoft Teams, Mindtickle, New Relic, Outplay, PCRecruiter, Pipedream, Presults, Prodoscore, Rafiki, Re:amaze, ReTeam, RingCentral Engage Voice, SalesNexus, Salesforce Service Cloud, Sendit, ServiceNow, Slack, SmartAdvocate, SmartBot360, Smartly.AI, Solvemate, Squire, Talkwalker, Textel, Thryv, Trello, Twitter/X, Vertrax, Voyager Infinity, WhatsApp, Workato, Xima CCaaS, Yactraq, Yapi, YouTube, Zapier, Zendesk Suite, Zoho CRM, Zoho Flow, digno, serviceminder.io

    RingCentral Contact Center offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for RingCentral Contact Center.