RingCentral Contact Center

RingCentral Contact Center
About RingCentral Contact Center
Do more with your customer support and upgrade your call center with RingCentral Contact Center. Deliver a better experience by equipping your agents with the right tools to meet all of your customers on their preferred channels.
Deliver a better customer service experience with RingCentral Contact Center. Using skills-based routing, agent management, and real-time insights, your customers can receive helpful and immediate service on all of the preferred channels at any time. The solutions also provide dynamic outbound contact center functionality with built-in campaign management, as well as sophisticated large-scale enterprise deployments.
Key benefits of RingCentral Contact Center
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Reviews
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- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent software for Call center industry!
Reviewed on 07/07/2022
Really great software, easy to run and implement, agents loves it and accurate dashboard with full...
Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.
Pros
Reports are so easy to run, accurate data and fast response.
Cons
Interface, could be better, needs to refresh and be more dynamics.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Really Convenient with some Minor Issues
Reviewed on 10/09/2024
Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has...
Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones.
Pros
I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone.
Cons
It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Customer Service? Not Today!
Reviewed on 02/10/2024
If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to...
If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when they finally connect, they say hi, are you there, and I'll be disconnecting this chat in # minutes, end chat. By the time you've checked the chat again, because it's been open in another window ALL DAY waiting for someone to respond, they're gone.
Don't even think about cancelling either. You can't just cancel online. You have to call. But do they answer? Nope. You try to chat. When you finally do get someone, they want to bill you out for the rest of your contract (if you have one) and don't stop billing you until that is paid, regardless of the date of the request of cancellation. Email? Oh, they can send you that cancellation invoice, but they certainly cannot respond to it. It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the account. Follow-ups will go ignored as well.
Absolutely. Ridiculous.
Pros
It's very easy to sign up. It's very easy to upgrade your account. It's simple to use.
Cons
Customer Service must work one hour a day
- Industry: Law Practice
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love RingCentral
Reviewed on 11/12/2024
My overall experience with RingCentral has been great!
My overall experience with RingCentral has been great!
Pros
That you can text your clients from the app
Cons
There was not much I did not like about RingCentral it is a great communication app
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ring Central
Reviewed on 08/04/2024
Pros
It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.
Cons
Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.
RingCentral Contact Center FAQs
Below are some frequently asked questions for RingCentral Contact Center.Q. What type of pricing plans does RingCentral Contact Center offer?
RingCentral Contact Center offers the following pricing plans:
- Starting from: US$65.00/month
- Pricing model: Subscription
- Free Trial: Not Available
RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information.
Q. Who are the typical users of RingCentral Contact Center?
RingCentral Contact Center has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RingCentral Contact Center support?
RingCentral Contact Center supports the following languages:
Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese
Q. Does RingCentral Contact Center support mobile devices?
RingCentral Contact Center supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RingCentral Contact Center integrate with?
RingCentral Contact Center integrates with the following applications:
Aha!, Akazio Cloud Archive, Asana, AuditWise, Avoma, Balto, Beetexting, BoomTown, Botmind, Box, Bubble, BugSnag, Calabrio ONE, CalendarHero, Chatlayer, Chili Piper, Chrometa, ChronicCareIQ, ClicData, Cloze, Cognigy.AI, Cognitive View, Conduit, Creatio CRM, DVSAnalytics Workforce Optimization, DaVinci, DialogTech, Dropbox Business, Dynamics 365, Enthu, Filevine, Fireflies, Five9, Fivetran, Flex, Freshdesk, GitHub, Gong.io, Google Drive, Google Forms, Google Workspace, Helpwise, IndusTrack, InformaCast, Instagram, InsuredMine, Jiminny, Jira, Kommo, Kustomer, Lawmatics, LeadSquared, Mailchimp, Make, Marchex, MediYeti, MessageWatcher, Microsoft 365, Microsoft Outlook, Microsoft Teams, Mindtickle, New Relic, Outplay, PCRecruiter, Pipedream, Presults, Prodoscore, Rafiki, Re:amaze, ReTeam, RingCentral Engage Voice, SalesNexus, Salesforce Service Cloud, Sendit, ServiceNow, Slack, SmartAdvocate, SmartBot360, Smartly.AI, Solvemate, Squire, Talkwalker, Textel, Thryv, Trello, Twitter/X, Vertrax, Voyager Infinity, WhatsApp, Workato, Xima CCaaS, Yactraq, Yapi, YouTube, Zapier, Zendesk Suite, Zoho CRM, Zoho Flow, digno, serviceminder.io
Q. What level of support does RingCentral Contact Center offer?
RingCentral Contact Center offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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