About Justworks
Justworks, the fastest-growing HR technology company, offers a seamless, simple, and streamlined product built from the ground up that makes it easier to start, run, and grow a business. Justworks’ all-in-one platform enables employers to automate payroll, provides access to big-company benefits and HR tools, and comes with 24/7 support from dedicated experts.
Justworks can also provide companies access to benefits at affordable rates for their teams and support for employment-related compliance needs. The platform also streamlines back office functions like payroll and HR in one place so you can spend the time growing their business.
Justworks also offers dedicated customer service with experts available 24 hours a day, 7 days a week via multiple channels including phone, SMS, email, chat, or Slack. You also get access to HR consultants who can provide tailored guidance and best practices around building policies and managing your people.
Key benefits of Justworks
• Justworks’ PEO model allows them to provide small businesses with access to health insurance and other corporate-level benefits at more affordable rates.
• Justworks helps small businesses administer employment-related responsibilities like payroll tax filings and compliance training.
• Justworks simplifies the payroll process with automated direct deposits, flexible pay frequencies, W-2 generation, and payroll tax filing.
• Justworks makes team management easier with HRIS tools for onboarding, PTO tracking, reporting, and compliance all in one place.
• Justworks offers full-service support for employers and their employees 24 hours a day, 7 days a week. Customers can reach the support teams through multiple channels including phone, SMS, email, chat, or Slack.
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- Industry: Public Relations & Communications
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Switched from Trinet, and never looking back
Reviewed on 10/10/2018
Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically,...
Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve.
Pros
The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.
Cons
It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Perfect PEO Solution
Reviewed on 28/02/2020
I scouted HRIS and PEOs and landed on JustWorks after some recommendations from other start ups. I...
I scouted HRIS and PEOs and landed on JustWorks after some recommendations from other start ups. I am so glad we went with JW and am an evangelist to what they're doing. Easy to use, implement and their support is exactly what we needed. HIGHLY RECOMMEND.
Pros
Transparency around all pricing and fees, no hidden costs or surprises, ease of sales process, onboarding was seamless and well organized, full support during signing up, onboarding and sustained ops. Customer service 24/7 across multiple channels monitored by humans has been HUGE. The software is easy to use as an admin and user. The HR tools have been very helpful. We had very early unique employee circumstances and JustWorks support helped guide is successfully through these events and added huge value to my employees and the company.
Cons
Software constantly being upgraded - which is great. They take feedback from users and implement quickly. Member benefits being added frequently. No complaints here!
Reasons for Choosing Justworks
More robust platform, better customer service, upgraded to PEO for employer of record reasons + health benefits.Switched From
SurePayrollReasons for Switching to Justworks
Pricing transparency, full suite of "big company benefits" for our small company, customer service, ease of onboarding and overall attitude and vibes.- Used Daily for 2+ years
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- Ease of Use
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Owner and general manager of company with 15 employees. I do all the payroll inputs myself...
Reviewed on 14/05/2018
Pros
Easy to use. Employees are in charge of tracking their cumulative hours. The geo-fence is good. App is good, though the font is microscopic.
Cons
Rounds the hours down in QB integration.
Only imports grand total hours into QB, does not put OT in proper QB payroll fields.
All the reports are listed first name first. Then conversely QB is last name first...AS IT SHOULD BE!!!!
It does not allow me to edit a shift that is still open!
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The whole enchilada
Reviewed on 29/07/2020
Justworks has been a blessing from the start. On-boarding was simple and their team provided all of...
Justworks has been a blessing from the start. On-boarding was simple and their team provided all of the necessary steps to get up and running quickly. Administration in the platform is simple and our employees far prefer the easy access to payroll and benefit documents over our previous system. Finally the consolidation of all relevant documentation, reminders, and JustWorks attention to education has made this platform a huge time saver for our company.
Pros
The unification of all HR related tasks are a huge plus for a small business. JustWorks is a force multiplier that allows a small business such as ours to provide benefits to our employees in a simple and direct way. There is no need to bounce between multiple platforms, providers, or agents to manage payroll, healthcare, workers comp, etc. Everything is accessible in a simple and intuitive system.
Cons
Navigating benefits can be a bit of a challenge, however the JustWorks team is always there to help guide you and provide the necessary resources.
Alternatives Considered
PaycomReasons for Choosing Justworks
Paycor was klunky, difficult to navigate and had questionable customer service.Switched From
PaycorReasons for Switching to Justworks
JustWorks is an intuitive platform that enables our company to save hours per week on administration while ensuring our employees have the benefits they need, when they need them.- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Justworks for a Series A tech startup
Reviewed on 27/02/2020
We've used Gusto before, which was also good, but found Justworks to be more affordable and useful...
We've used Gusto before, which was also good, but found Justworks to be more affordable and useful at the point that we started adding benefits instead of just payroll.
Pros
24/7 live support via Slack is a game changer that I wish every provider would offer. Software itself is very easy to use and setup, benefits are extensive so you can really customize to your team's needs. So much just happens on its own without my involvement which is great.
Cons
Not much functionality around contractors, and can't handle international contractors at all I believe, so we have to use other solutions here. Also no way to schedule recurring reimbursements for benefits that aren't part of the ones they offer already (like if you want to reimburse for a monthly gym membership that isn't ClassPass).
Alternatives Considered
RipplingReasons for Choosing Justworks
When we were adding benefits Justworks was more cost effective and they came recommended by other founders I know.Switched From
GustoReasons for Switching to Justworks
Founder reviews for Rippling had some nightmare stories.Justworks FAQs
Below are some frequently asked questions for Justworks.Q. What type of pricing plans does Justworks offer?
Justworks offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Basic Plan: For 1-24 employees: $49/month per employee For 25-99 employees: $44/month per employee For 100-174 employees: $39/month per employee For 175+ employees: Contact us Plus Plan (Basic + Access to Medical, Dental, and Vision): For 1-24 employees: $99/month per employee For 25-99 employees: $89/month per employee For 100-174 employees: $79/month per employee For 175+ employees: Contact us
Q. Who are the typical users of Justworks?
Justworks has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Justworks support?
Justworks supports the following languages:
English
Q. Does Justworks support mobile devices?
Justworks supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Justworks integrate with?
Justworks integrates with the following applications:
QuickBooks Online Advanced, Quickbooks Online, Xero
Q. What level of support does Justworks offer?
Justworks offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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